# Page 3 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BigChange ## Showing most helpful reviews Showing 51-75 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Samantha S. Operations Manager Environmental Services Used the software for: 6-12 months ### "Great System, but a Little Glitchy at Times" July 28, 2023 5.0 The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them. Pros This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker. Cons There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions. Reason for choosing BigChange I had used big change before Review Source Response from Simpro Software August 18, 2023 Hi Samantha Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise HM Holly M. Operations Manager Environmental Services Used the software for: 1-2 years ### "Air Control Southern Ltd feedback" February 1, 2023 5.0 Overall easy, fast and clear. Helps grow our business, and also make our business stand out form the crowd. Pros everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change. Cons I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to \[sensitive content hidden\] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again. Review Source Response from Simpro Software May 22, 2023 Hi Holly , Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise AB Amanda B. Business Administrator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Big Change in Field Services" March 9, 2023 3.0 In general very positive, it's a simple easy to use system that does what it says on the tin. Pros Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams. Cons effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming. Review Source Response from Simpro Software May 22, 2023 Hi Amanda, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. I am sorry to hear about your issues with reporting, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; louise.stone@bigchange.com Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager DG David G. Operations Director Utilities Used the software for: 1-2 years ### "Rescue Rod / BigChange" August 3, 2021 5.0 Overall, very good - staff are generally helpful and product still exceeds expectation. Pros Value for money, willingness to develop new ideas and features in partnership with users. Cons Inability to work off line, we have suffered a few server issues with BigChange themselves and when the system goes down we loose access to ALL information and date, pitfall of using a system with such reliance in so many areas of the business Reason for choosing BigChange Had worked with other system in previous employment costing well into seven figures to set up, this represented a good value system at a fraction of the cost. Review Source Response from Simpro Software February 22, 2022 Massive thanks David for all the positive feedback, it is much appreciated. We hope to continue aiding the way in which you work moving forwards. BigChange DK Daniel K. Director of Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Complete CRM System " January 6, 2023 5.0 We started with BigChange and have seen it grow with useful new items added Pros The product is easy to use and to also train people to use, it has lots of help and the customer service is excellent Cons I would like to see jobs to be put in an order for nearest to furthest for morning and afternoon jobs as this would help with scheduling as our jobs are booked for 08:00 - 12:00 and 12:00 - 16:30 Review Source Response from Simpro Software January 26, 2023 Hi Daniel Thanks for the great feedback. I'm glad you are finding the system user friendly and able to get your teams up to speed quickly. We pride ourselves on providing great service so that is great to read you have experienced this first hand. Thanks for the feedback around scheduling, I will pass that onto the product owner for Job scheduling. We have recently added some features around route optimisation and fixing the first job of the day so if you would like any help with that then your Customer Success representative will be able to support you. Alternatively drop me a line and I can connect you. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com sH susan H. Office manager Construction Used the software for: Less than 6 months ### "J.Hull Plant Engineers" March 1, 2023 4.0 Onboarding representative \[sensitive content hidden\] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now \[sensitive content hidden\] is great at helping us this any snags or issues we come across as we get further into using the system. Pros The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term. Cons The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Reason for choosing BigChange Big Change offered Stock and Inventory function. Review Source Response from Simpro Software May 22, 2023 Hi Susan, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise JR Jamie R. HSEQ Co-ordinator Automotive Used the software for: 2+ years ### "Big Change Review" October 24, 2023 5.0 Great! Pros Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew. Cons Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be. Review Source Response from Simpro Software December 1, 2023 Hi Jamie Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise RC Ricky C. MD Construction Used the software for: 6-12 months ### "Big Change but NOT a BIG IMPROVEMENT" June 14, 2022 1.0 Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned Pros nothing that most other software can deliver Cons Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing BigChange Promised that it could deliver efficiency and integration (failed on both accounts) Switched from [Podio](https://www.capterra.com/p/128631/Podio/) We believed the salesman's pitch Review Source Response from Simpro Software July 22, 2022 Hi Ricky, Thanks for taking the time to leave your review. Sorry that you felt that it was difficult to get set up and integrated smoothly into BigChange. I would be interested to hear more about your feedback and would be happy to discuss this further if you wish. Kind regards Ian Burgess Chief Customer Officer 07879 698697 SG Shawn G. Business Development Manager Facilities Services Used the software for: 2+ years ### "Big Change" February 1, 2023 5.0 Pros This software has really helped us grow as a company. Not only does it keep all aspects of the business in one place from initial inquiry, quotation, booking and then through to attendance and invoicing it does so relatively easily and when there are issues thee team are on hand to help. Cons There are a few areas that could be improved. One particular issue is not being able to add a comment/note to a photo taken within the app. Having the ability to use this like other "snap list" apps would be great but without creating endless worksheets we have had to opt for a better solution away from Job Watch. Review Source KS Kev S. Pot washer Facilities Services Used the software for: 2+ years ### "Kev's Review of Big Change" January 5, 2023 4.0 A real partnership with a company that listens API links progressing well Pros 1\. Nice bunch of people to deal with2. Reliability and wants to help Cons SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based Reason for choosing BigChange As mentioned already Switched from [Clik Service](https://www.capterra.com/p/186890/Clik-Service/) At the time they were not investing in development and with no plans of going into the cloud Review Source Response from Simpro Software January 8, 2023 Hi Kev Thank you for the feedback and thank you to you and the team for providing feedback valuable insights on how we can continue to improve BigChange further. Our Mission is simple in that we want to make you and your business unstoppable, and we can only do that through building partnerships and working together so looking forward for that to continue in 2023. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer SD Stacey D. Director Industrial Automation Used the software for: Less than 6 months ### "Whole business can now function as one " October 26, 2021 5.0 Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful Pros Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team. The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change Cons Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/)[inspHire](https://www.capterra.com/p/86964/inspHire/) Reason for choosing BigChange Better fit for business needs Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Service Geeni](https://www.capterra.com/p/55433/MyServiceManager/) Cloud based Full team access Reliability Ease of use Review Source Response from Simpro Software February 22, 2022 Thank you for sharing your experience with BigChange, Stacey! We're so glad to hear that our app was efficient and effective for you. We are always working to improve our product so your feedback is much appreciated. BigChange DP Darren P. Operations Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A great resource" September 1, 2023 5.0 Very good, helped enormously by Rob Sanders Pros Staff, guidance and customisability…………….. Cons Constraints with stock movement history……… Switched from [Solarvista](https://www.capterra.com/p/26749/Solarvista/) Solarvista couldn’t meet our requirements Review Source Response from Simpro Software September 29, 2023 Hi Darren Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with any of the features, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise PD Paddy D. Operations Manager Renewables & Environment Used the software for: 1-2 years ### "Atlas is Unstoppable " September 29, 2023 5.0 Positive and ever improving! Pros Easy to use by both field technicians and back office alike. Cons Stock module needs rethinking of our industry and how we manage stock throughout the business. Review Source Response from Simpro Software December 1, 2023 Hi Paddy, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise AS Annette S. administrator Facilities Services Used the software for: 1-2 years ### "Basic user review" August 18, 2022 4.0 Overall I have found it quite easy to pick up the different functions that I need to use as an office administrator. Pros The overall flexibility of the system is apparent - even though I am not the main user of the software. I also enjoy the notes aspect - as it is beneficial to record customer requests and tasks, to ensure there's a clear history of our services. Cons All software has a weak point. However, it is difficult for me to name a weakness as I only use it for certain tasks. Review Source Response from Simpro Software August 26, 2022 Hi Annette Thanks for taking the time to leave a review, its great to see our customers benefitting from the vast array of options and the flexibility BigChange creates for your business. Having a clear record of the work that takes place and knowing you have the comfort of referencing the data when you may need it in the future is critical for our customers. If you do need any further help with the system and would like to talk to your Customer Success representative, please feel free to reach out. Many thanks Ian Burgess Chief Customer Officer Ian.burgess@bigchange.com JT James T. MD Construction Used the software for: 1-2 years ### "2nd Time Round" January 12, 2024 5.0 Pros It is simple to use and highly editable. This give the business the flexibility to change a process instantly Cons 5 year contract, Cost. There are also some functions such as dashcams we would like Review Source Response from Simpro Software January 21, 2024 Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise AE Alexandros E. Sales Security and Investigations Used the software for: 6-12 months ### "From ''No Change'' to ''BigChange''" December 21, 2019 5.0 Pros We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays. Cons Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly Review Source IB Iain B. Managing Director Machinery Used the software for: 2+ years ### "SVS using Big Change Job Watch Software" February 1, 2021 4.0 Pros Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users. The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable. Cons It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding. Stock module could be improved, enabling stock usage deducted from stock holding without manual process. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Microsoft Dynamic did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etc Review Source Response from Simpro Software April 12, 2021 Thank you for your detailed review - it is really appreciated. As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new. Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates. Thanks again! CO Chloe O. Finance Director Utilities Used the software for: 2+ years ### "Avoid, save your money and find an alternative software" April 21, 2023 1.0 AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful! Pros There is nothing positive to say about this Software Cons Overpriced5 year contract too longVery little supportPoor software Review Source Response from Simpro Software April 27, 2023 Hi Chloe Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you. If you need any help please feel free to reach out to me directly. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com pL paul L. sales director Construction Used the software for: Less than 6 months ### "Testing Bigchange " November 4, 2020 2.0 Great forward thinking company , young and full of energy , helpful teams and sales men . Bigchange for us was lacking power , lacking back office management tools , has poor reporting. Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more . Pros As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can . Cons Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Oneserve](https://www.capterra.com/p/127157/Oneserve/)[CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Reason for choosing BigChange There sales literature and online presence is very good at marketing , it looks perfect until you use it . Review Source CP Claudio P. Company Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Big Change Issuies" July 1, 2023 3.0 Neutral Pros At the outset when sold the product it seemed quite user friendly Cons Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting. Reason for choosing BigChange Good salesman Switched from [Act!](https://www.capterra.com/p/175860/Act/) For better job management Review Source Response from Simpro Software July 20, 2023 Hi Claudio, Thanks so much for your feedback. We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind reaching out to me by email with your details, louise.stone@bigchange.com, I can then escalate this for you and endeavor to get a resolution. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details. I look forward to hearing from you. Best wishes Louise SW Simon W. Managing Director Construction Used the software for: 6-12 months ### "SWS Northwest Ltd" September 14, 2021 5.0 \[SENSITIVE CONTENT\] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to. Eli Sufrin is always available to help us out. It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well. Pros Its functionality and the ability to hold all our customers details, job details and job tracking. Cons There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing BigChange They did not have the functionality of BigChange. Switched from [TeamUp](https://www.capterra.com/p/150357/Teamup/) I had used Big Change at another company years ago and found it to be a very good piece of software. Review Source Response from Simpro Software February 22, 2022 Simon, thank you for your review! I'm so glad to hear that you enjoyed our service. We're always looking for ways to improve, but it's great to know that we are on the right track. BigChange SD Steven D. General Manager Facilities Services Used the software for: 2+ years ### "Big Change in the fire industry " August 2, 2021 4.0 Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have. I think Big Change should offer a review some time after implementation to see if how you use the system can be improved Pros Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system Cons There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing BigChange Integration of the tracker system Review Source Response from Simpro Software February 22, 2022 Thanks for taking time the time to leave a review, Steven. All comments are taken on board and we appreciate the positive feedback. BigChange RM Ryan M. Office Administrator Environmental Services Used the software for: 1-2 years ### "Job Watch " August 4, 2020 5.0 Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful. Pros The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic. Cons On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system. Reason for choosing BigChange Being able to use the system to suit the companies needs rather than the company having to change everything for the system. Being able to go electronically was also a big advantage for our company. Review Source Response from Simpro Software November 5, 2020 Thank you for your review - it certainly sounds like you are enjoying the benefits of your BigChange JobWatch system. We will call you to discuss adding custom fields to vehicle records. Meanwhile I will add your suggestion for adding additional information in our Fleet tab into our suggestions portal on your behalf. Please make sure to check out our regular Latest Updates on your site as we frequently add new functionality to progress our platform. Thank you again, Your feedback is appreciated. AS Anmol S. Associate software engineer Information Technology and Services Used the software for: 1-2 years ### "Great for everyone " December 1, 2023 5.0 It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there. Pros It solves our some biggest pain points for us it helped us manage our team and get better tracking system. It worked better as a collaboration tool as well. Cons Nothing it is working great for us and we had no problem with us. Review Source Response from Simpro Software December 5, 2023 Hi Anmol, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise SB Stuart B. MD Construction Used the software for: 6-12 months ### "Over Sold - Underdelivered " January 13, 2023 3.0 Really great staff and people are involved in this business.But they have maybe become too large too quick and fail to satisfactorily support on set up expect you to learn the entire system and self set it up - the time and process to do this is huge and painstaking Pros Lots of attractive features - some really smart Cons The most attractive features are sometimes not implemented in a user friendly way…Hard to set up At times not worth using Reason for choosing BigChange Attractive unique features Great sales team Review Source Similar Products Featured