# Page 4 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews

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BigChange

4.5 (270)

[View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of BigChange

## Showing most helpful reviews

Showing 76-100 of 270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GW

Gary W.  
Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Initial Review"

July 28, 2023

4.0

I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Pros

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Cons

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Reason for choosing BigChange

Platform seemed simpler and easier to use.

Switched from

[Aeromark](https://www.capterra.com/p/129776/Optimatics/)

For more enhanced features and the ability to make changes more easily.

Review Source

Response from Simpro Software

August 18, 2023

Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

AR

Anthony R.  
HS  
Utilities  
Used the software for: 2+ years

### "The support team deserve a bonus"

August 16, 2023

5.0

Pros

It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!

Cons

None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)

Review Source

Response from Simpro Software

August 18, 2023

Hi Anthony Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

gS

george S.  
operations manager  
Gambling & Casinos  
Used the software for: 2+ years

### "tracking"

April 13, 2023

4.0

Pros

being able to easily idenifty where vehicles are in real time

Cons

the tracking is hard to find when things go wrong for example we lost 3 days worth of tracking

Review Source

Response from Simpro Software

May 22, 2023

Hi George, Thank you so much for your feedback! We're sorry to hear about your negative experience with tracking, that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Best Wishes Louise Customer Marketing Manager

JP

Jason P.  
Workshop foreman  
Construction  
Used the software for: 2+ years

### "Bigchange "

May 31, 2023

3.0

Pros

Planned maintenance scheduling and automation of job creation

Cons

How the tracker picks the closest road to machines/ vehicle location instead of actual location which can sometimes be a few miles away

Review Source

Response from Simpro Software

June 15, 2023

Hi Jason Thank you for your feedback! I have passed on your comments about the tracking aspect to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; here is my email; louise.stone@bigchange.com, we're always here. Cheers! Louise

cL

charlotte L.  
Buyer  
Civil Engineering  
Used the software for: 2+ years

### "Big change "

June 1, 2023

5.0

Pros

I like the simplicity of the design, almost everything is available to export data and can be a very useful asset to the workplace

Cons

The feature i least like the most about BigChange would be the stockig aspect, As a buyer and from a procurement sector, there is lack of detail and can be rather difficult to accurately manage stock levels currently.

Review Source

Response from Simpro Software

June 15, 2023

Hi Charlotte Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. I have also passed on your comments about the stocking aspect to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

JL

Jonathan L.  
Operations manager  
Construction  
Used the software for: 6-12 months

### "Dreadful customer service"

May 31, 2023

1.0

Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and running.

Pros

Can't answer because 6 months in and Big Change still haven't got it up and running

Cons

Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents

Reason for choosing BigChange

Not sure why the Director chose Big Change other than the salesman had a fancy watch and swish car so he must have thought it was a good company.

Review Source

Response from Simpro Software

June 15, 2023

Hi Jonathan, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind sending me an email with your details on so that I can escalate this to the relevant people, including your Customer Success Manager. My email is louise.stone@bigchange.com. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Best wishes Louise

DB

Dannii B.  
Operations Director  
Construction  
Used the software for: 2+ years

### "Excellent CRM system "

February 28, 2023

5.0

We love big change! Would never swap from it

Pros

Simple and easy to use while still providing every bit of information you need

Cons

Some worksheets we can’t build and have to buy additional software

Reason for choosing BigChange

Ease of use, amazing team behind them

Review Source

Response from Simpro Software

May 22, 2023

Hi Dannii , Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise

JL

John L.  
Operations Director  
Construction  
Used the software for: 2+ years

### "Operations Director"

February 12, 2021

5.0

Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,

Pros

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Cons

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

Reason for choosing BigChange

I invited 3 companies to demonstrate there systems to our staff and my staff decided on Big Change

Review Source

Response from Simpro Software

April 12, 2021

10 out of 10!! - thank you so much for the fantastic review - so great to hear about your positive experience and the efficiencies your system has brought you. We are happy to be your service partner - sincere thanks for choosing BigChange! Oh and you are spot on - we have great plans for our Stock and Equipment feature so watch this space....

GM

Gary M.  
Project Administrator  
Construction  
Used the software for: 2+ years

### "Excellent overall."

March 31, 2023

4.0

Pros

Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.

Cons

Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.

Review Source

Response from Simpro Software

May 22, 2023

Hi Gary, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise

PM

Paul M.  
Site Services supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Big Change usage"

April 2, 2023

4.0

since using big change i have found that the platform is really useful and all the changes and upgrades big change make just make it easier to use

Pros

how you can see in real time were all my staff are located

Cons

the amount of info that big change pulls when you down load a report

Review Source

Response from Simpro Software

May 22, 2023

Hi Paul, Thank you so much for your feedback. We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We're sorry to hear about your negative experience with loading reports, that's definitely not what we want for our customers. We would love to help turn this around for you. if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Thanks again for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager

mB

michael B.  
director  
Construction  
Used the software for: 2+ years

### "Long Term user - Critical part of our business"

August 17, 2021

4.0

overall very good.

Pros

the extensive features which help us sell to clients

Cons

some promises are not kept regarding development items. i think the platform needs more development items addressed as there are still key features of the platform that can't be utilised easily and are very clunky/long winded like stock or the customer booking site which is fairly useless from a customer view.

Review Source

Response from Simpro Software

February 22, 2022

Thank you for the feedback Michael, we take on board and appreciate all comments. We aim for continuous improvement and hope we can help you to grow further in the future... BigChange

DH

David H.  
Operations Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Big Change Impact"

February 1, 2023

5.0

Very positive experience, from initial talks, to set up, to support. We are not the biggest company, but gradually it is benefiting us in so many ways. Time Management, Reporting, Customer Manangement, Out in The Field, Instant results.

Pros

It is all centred around the way your company operates. You can design it to your needs, and incorporate and utilise the functions the way that benefits your company/department etc

Cons

Nothing really springs to mind as regards this. Still getting to know the system, and we are making amendments as we go.

Reason for choosing BigChange

Non Applicable

Review Source

LF

Lewis F.  
General Manager  
Environmental Services  
Used the software for: 2+ years

### "A very useful business tool"

February 1, 2023

5.0

Pros

The CRM means we have all the info we need in one place. We can even add custom fields to suit. All of our jobs can be scheduled and monitored in real-time and the schedule synchs with the operators apps and van trackers. Should I need to run an analysis or see some data, I can use the filters to find the data I need and then download it straight onto an excel worksheet.

Cons

Not sure if it's already a thing but it would be nice for me to have my own test area where I can Test/get things working away from the normal schedule and before I send it live for the operators.

Review Source

HM

Hannah M.  
Office Manager  
Security and Investigations  
Used the software for: 1-2 years

### "Apardion Review - August 2022 "

August 22, 2022

5.0

So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. Any changes to any reports can be carried out much easier as we used to use paper copies of reports. Big Change has helped us save a lot of time on a daily basis.

Pros

System is suitable for many different types of jobs our company require on a daily basis. Schedule a job cannot be easier, likewise to edit a scheduled job is quick and simple.

Cons

Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time consuming or complicated for new users to remember.

Review Source

Response from Simpro Software

August 26, 2022

Hi Hannah Thanks for leaving us such a great review, we value each one of them equally but its always wonderful to see our customers getting so much value from BigChange. Job scheduling is at the core of what we do so its great to see that its so easy to use and that the system has allowed you to reduce your paper usage. We are Big on sustainability and helping our customers to do the same is a key part of our product offering. Most importantly you are seeing the benefits of saving time every day and it's a pleasure for us to see our customers grow stronger using BigChange. If you would like any further help with the system, I would be happy to connect you with your Customer Success representative. Many thanks Ian Burgess Chief Customer Officer Ian.burgess@bigchange.com

Colin N.  
Director  
Retail  
Used the software for: 2+ years

### "Working with Big Change"

July 27, 2020

5.0

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Reason for choosing BigChange

When selecting Big Change we opted for a solution that was very versatile as it allows us to change it as we change. A great bespoke solution that’s not off the shelf.

Review Source

Response from Simpro Software

November 5, 2020

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

LR

Lee R.  
Technical Administrator  
Facilities Services  
Used the software for: 6-12 months

### "Big change "

August 9, 2021

4.0

Pros

Big Change is a superior software compared to others i have used

Cons

there is no filing system for attachments

Review Source

Response from Simpro Software

February 22, 2022

Thanks Lee, all feedback is very much appreciated BigChange

DB

David B.  
Systems Support Specialist  
Environmental Services  
Used the software for: 2+ years

### "Great product for security of the device"

November 1, 2023

5.0

The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.

Pros

They have a knowledgeable team that can assist our IT in getting the best out of the product.

Cons

As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.

Review Source

Response from Simpro Software

December 1, 2023

Hi David, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

CO

Chris O.  
Maintenance Manager  
Construction  
Used the software for: 2+ years

### "Electrical review "

January 9, 2023

4.0

Very good experience easy to use and if you are struggling you can always talk to a member of BigChange

Pros

The day to day scheduling is easy and very effective

Cons

Collaboration does not work at all we have had any times trying this and and still not working

Reason for choosing BigChange

Bigchange was not this is what it does it is what DO YOU WANT IT TO DO

Review Source

Response from Simpro Software

January 26, 2023

Hi Chris Thanks for taking the time to leave a review. Thanks for your feedback on the collaboration I will feed that back into the business. I am pleased to hear you have had a good experience and that you are making use of the BigChange team when you need help. If you do require any further assistance, please feel free to reach out to your Customer Success representative or contract me directly. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com

NT

Nick T.  
Director  
Security and Investigations  
Used the software for: 2+ years

### "Good start then poor service "

February 28, 2023

3.0

On the decline

Pros

Was a good software when first used and was easy use on the pda

Cons

Big change seem to of grown now and don’t listen to the old customer with the support is now poor

Review Source

Response from Simpro Software

May 22, 2023

Hi Nick, Thank you for your feedback. I am sorry for the late reply. We're sorry to hear about your negative experience with BigChange and the service we provide; that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; louise.stone@bigchange.com Best Wishes Louise

MC

Mike C.  
Managing Director  
Gambling & Casinos  
Used the software for: 1-2 years

### "A complete solution "

September 17, 2019

5.0

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)[Synchroteam](https://www.capterra.com/p/129634/Synchroteam/)

Reason for choosing BigChange

Big Change offered a more polished solution that was better suited to integrate in to my business.

Review Source

EC

Emma C.  
Project Administrator  
Environmental Services  
Used the software for: 1-2 years

### "Ease of Use"

June 1, 2023

5.0

Pros

I like how easy everything is, I have come from my last job that uses a very non-user friendly system. I have found the switch to BigChange very easy and like how easy it is to customise it for your own usage. Road Crew are also very helpful.

Cons

So far I have nothing to contribute to this :)

Review Source

Response from Simpro Software

June 15, 2023

Hi Emma Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

AS

Ali S.  
Property manager  
Telecommunications  
Used the software for: 1-2 years

### "Bigchange / gamechanger "

February 15, 2024

5.0

Its been a great experience and very user friendly

Pros

The ability to track all the work being logged and provide updates.

Cons

Nothing bigchange is great software all the eay round

Review Source

Response from Simpro Software

February 26, 2024

Hi Ali We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you! Best wishes Louise

CC

Charlotte C.  
Office Manager  
Medical Devices  
Used the software for: 6-12 months

### "5\* Customer Service "

June 27, 2022

5.0

Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.

Pros

The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.

Cons

The search function can be slow and limiting. It is not the most intuitive.

Reason for choosing BigChange

Not applicable

Review Source

Response from Simpro Software

July 22, 2022

Hi Charlotte, Thank you for your feedback. It is great to see you getting such value from BigChange and that is it helping you to become more sustainable as a business. Please do continue to provide us feedback and this can be channelled through your allocated Customer Success Manager or the RoadCrew support team. Kind regards Ian Burgess Chief Customer Officer 07879 698697

JP

Jodie P.  
Head of Operations  
Construction  
Used the software for: 1-2 years

### "Team capacity management "

November 1, 2023

4.0

Very positive, really like the system and would recommend.

Pros

The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time.

Cons

There are many more functions that could be added.

Review Source

Response from Simpro Software

December 1, 2023

Hi Jodie, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

CH

Carla H.  
Managing Director  
Facilities Services  
Used the software for: Less than 6 months

### "Fantastic onboarding process"

October 26, 2023

5.0

Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.

Pros

We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.

Cons

The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while

Switched from

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Three years in with Joblogic and we were still disappointed with it. Having met the \[sensitive content hidden\] at an event and explained the challenges we were promised a call from our account manager which never happened.

Review Source

Response from Simpro Software

December 1, 2023

Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise

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