# Page 5 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BigChange ## Showing most helpful reviews Showing 101-125 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Debbie M. Owner/Manager Facilities Services Used the software for: 2+ years ### "Love it!" September 10, 2019 5.0 Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files. Pros It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails. Cons There's nothing I don't like about the software Reason for choosing BigChange The sales team at BigChange demonstrated that the product could do exactly what I wanted it to Review Source SP Steve P. Transport Manager Wholesale Used the software for: 2+ years ### "Customer Survey" March 18, 2021 5.0 All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call. Pros We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team. Cons Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card. Review Source Response from Simpro Software April 12, 2021 Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team. We are keen to address your SD card issue and will give you a call shortly to discuss. Thanks again!! KB Keith B. ELECTRICIAN Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Beats the old fashioned paper work" April 21, 2023 5.0 I cant express enough been an ELECTRICIAN for 30 years how much easier this is Pros Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing Cons Nothing im more than happy with my work tablet Review Source Response from Simpro Software May 22, 2023 Hi Keith, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager MH Matthew H. Technical Compliance Manager Facilities Services Used the software for: 6-12 months ### "My Big Change Experience" August 14, 2020 4.0 I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have. Pros The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis. Cons The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem. Reason for choosing BigChange N/a Review Source Response from Simpro Software November 5, 2020 Many thanks for taking the time to write a detailed review - it is much appreciated. Your JobWatch system is feature rich and investment in set up time is required however the benefits - as you have discovered, are soon apparent. Your feedback has been shared with the relevant departments for consideration and thank you again, we are thrilled to hear you love the software. AR Andy R. Tank Tt Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Creator and end user" May 31, 2023 5.0 Pros Ease of use, simple interface, packed with useful features Cons Library could fo with sub categories as it can be a night mare to locate the correct info Review Source Response from Simpro Software June 15, 2023 Hi Andy Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. I have passed on your comments about the library aspect to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; here is my email louise.stone@bigchange.com we're always here. Cheers! Louise AH Adam H. Operations Planner Construction Used the software for: Less than 6 months ### "helpful tips" May 31, 2023 5.0 it has been good and the webinars are very good Pros its nice and easy to use for booking in jobs and you can see what you have done in the past. Cons you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful Review Source Response from Simpro Software June 15, 2023 Hi Adam, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. I have also passed on your comments to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise SB Susan B. Executive Assistant Facilities Services Used the software for: 2+ years ### "JOB WATCH" March 7, 2020 4.0 Pros The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records. Cons The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this. Review Source MC Michael C. Director Utilities Used the software for: 2+ years ### "Drive Bigchange to Drive your company forward" October 3, 2019 5.0 Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation. Pros The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function. Cons The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times. Switched from [Commusoft](https://www.capterra.com/p/149651/Commusoft/) The inability to make changes to the software that will benefit our processes. Review Source Response from Simpro Software October 17, 2019 Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers. Nothing gives us greater satisfaction than hearing great success stories like these. Thank you once again and for taking the time to leave a review. Kind regards, The BigChange Team RG Robyn G. Administrator Construction Used the software for: Less than 6 months ### "Customer service - Road Crew" August 12, 2022 3.0 It has been a smooth changeover from our other system and has been made easier by the customer service Road Crew who are on hand all day. They are so helpful, empathetic, knowledgeable and polite. If they cant give answers straight away they will find an answer for you. Pros The road crew are always very helpful and if they cannot answer my question straight away they will come back with an answer as soon as possible. Cons I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. I would like to be able to set one job and set the day from and to. I can only use a quote once, they need to be used over and over again. A new quote has to be issued every time even though its the same job or maintenance to be done 4 times a year. Review Source Response from Simpro Software August 17, 2022 Hi Robyn Thanks for taking the time to leave a review. Its very helpful to get the positive feedback around the RoadCrew support team and to understand what more our customers are looking for from the product. We are currently doing some product development around the job hierarchy so if you would be interested, I can connect you with your Customer Success representative and they can set up a call directly with our product team to not only show you what we are doing but to also ask for your views on how best to implement it. Many thanks Ian Burgess Chief Customer Officer AF Andy F. Director Construction Used the software for: 2+ years ### "Best system on the market without doubt" January 6, 2023 5.0 Pros It does everything that my business requires to be efficient and offer my customers excellent service Cons Nothing its near to perfect as can be compared to other systems on the market Review Source Response from Simpro Software January 26, 2023 Hi Andy Thanks for the glowing review! There is nothing better than reading about how BigChange has helped deliver increased efficiencies and better service for our customers! We would love to help you extract even more value from BigChange so if there is anything else we can help with then please speak with your Customer Success representative or feel free to drop me a note. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com NB Neil B. Commercial Manager Business Supplies and Equipment Used the software for: 2+ years ### "A big turn around in 6 months " January 31, 2023 4.0 Upto 6 months ago I would not recommend Bug change, a new account manager (\[sensitive content hidden\] ) contacted me and all change in a very short time. I feel supported, a genuine interest on how the software works in my business and an honest approach to tgings that don't work and how we can work together in the future. Pros traffic management updates, a live update to daily tasks and how my team are getting on, the office team can see exactly what issues develop on site as they drivers are visiting clients. Cons The time it takes from request to implementation of a critical part of any transport related business. Review Source JB John B. Service Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Excellent!" May 3, 2023 5.0 Its fast and effective, I was used to 'Cash for Windows' before - this is better! Pros Ease of use and speed, effective time control and traffic tracking Cons Nothing really, it does what it says on the tin Review Source Response from Simpro Software May 22, 2023 Hi John, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager RM Ross M. Director Automotive Used the software for: 1-2 years ### "Big Change the Must have for fast paced business " August 31, 2021 5.0 100% positive, everyone at the company is professional and extremely helpful across the board Pros Very easy to use and its a one stop shop for everything to run a modern business Cons Difficult to plan routes for multiple drivers we still use google for some things but I'm just being critical Reason for choosing BigChange the best service and easy to deal with Review Source Response from Simpro Software September 15, 2021 What a review!! Thank you for taking you time to share your experience. Team BigChange JW Jordan W. Founder Construction Used the software for: 2+ years ### "Big Change Revolutionised My Business " October 23, 2019 5.0 I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there. Pros The facility to invoice live and make cash flow through the business improve. Cons The schedule does not have dynamic scheduling Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Reason for choosing BigChange Same as above! Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) How they promised they would adapt to suit my requirements, they did deliver! Review Source Response from Simpro Software October 28, 2019 Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange EG Emily G. Admin Assistant Security and Investigations Used the software for: 2+ years ### "Good CRM System" September 8, 2021 4.0 Pros We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork. Cons The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing. Switched from [Clik Service](https://www.capterra.com/p/186890/Clik-Service/) Required a system which better managed the guys on the road. Review Source Response from Simpro Software February 22, 2022 Emily, good to hear that you are enjoying the functionality of our product. We take on board all comments and are always working on improving our levels of service :) BigChange LS Lindsay S. Finance Administrator Facilities Services Used the software for: 1-2 years ### "Fantastic System" June 26, 2023 5.0 Pros Very user friendly, Road Crew are fantastic. Makes Scheduling very straight forward for multi users. Cons Nothing as of yet, all issues i have came across the road crew have overcame for me. Review Source Response from Simpro Software June 30, 2023 Hi Lindsay, thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise PA Paul A. General Manager Facilities Services Used the software for: 6-12 months ### "Buyer beware" June 20, 2019 3.0 The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract. Pros We liked the promises that were made when we purchased JobWatch. It sounded perfect for us. Cons It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices. Review Source Response from Simpro Software June 21, 2019 Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward. SR Simon R. Service Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Customer and Service van tracking" September 14, 2021 5.0 Pros The tracking facility is what we use most to locate vehicles whilst customers have them on loan allowing us to make sure they are being used and treated correctly. It also helps with any legal questions we may have relating to speeding locations ect. Cons The software is a little more expensive than other systems but this does what it says Review Source Response from Simpro Software February 22, 2022 Thank you for the positive feedback Simon. Your comments are much appreciated... BigChange LL Luke L. BDM Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Will one day be a great allround product" April 6, 2023 3.0 Pros Once used to the process, simple repetitive quotes are easy and relatively quick to complete Cons As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software Review Source Response from Simpro Software May 22, 2023 Hi Luke, Thank you so much for your feedback. We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Best Wishes Louise Customer Marketing Manager CB Clare B. HSEQ Manager Construction Used the software for: 2+ years ### "Review of BigChange" January 13, 2021 5.0 Overall experience is good, it really has helped our administration of the way we work as a company. I believe that with the introduction of Big Change that we have reduced our administration needs and as saved the employment of 1 x person required, which has been important as we grow as a company. Pros This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house Cons There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section. Reason for choosing BigChange A previous director of the company was using the system in another one of his companies Review Source DS Dan S. General manager Construction Used the software for: 2+ years ### "Great system! Allowed MPBI to offer more of a complete package to our customers old and new! " August 3, 2020 5.0 Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers. Pros The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job. Cons One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity. Review Source Response from Simpro Software August 10, 2020 Thank you for taking the time to review your system and for your amazing feedback it is very appreciated. Its also good to hear that you are taking advantage of our ongoing complimentary training tutorials. I have raised your comment regarding multiple resources at 1 location display to our Development Team for consideration and would like to thank you for the suggestion - our best ideas come from our customers. JK James K. HSS Sales & Supply Chain Machinery Used the software for: 2+ years ### "Review" September 3, 2021 5.0 Great product with excellent customer service to support the whole package. Pros The ability to remote manage, and the detail recoverable from the system. Cons Multiple ways to achieve the same result. System could be simplified, and identify the best way to achieve a certain task. Overall I have very little criticism towards a well engineered management system. Review Source Response from Simpro Software February 22, 2022 Thanks, James. We take pride in the quality of our product and hope that we can continue delivering a great service in future. Neil H. Managind Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A Year with big Change" February 1, 2021 5.0 Positive, its not perfect but it is the best I have seen Pros The main thing is the reduction in admin time, both back office and time on site filling in job sheets. Cons The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset Reason for choosing BigChange I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees. Switched from [FIELDMOTION](https://www.capterra.com/p/143797/FIELDMOTION/) Despite many hours on the phone with their tech support field motion never actually worked. Review Source Response from Simpro Software April 14, 2021 Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review sH stephen H. Office Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Review of Big Change" May 31, 2023 5.0 Solving scheduling clashes and easy raising of quotes Pros Ease of navigating the system. Changing from map to schedule etc. Cons Adding stock and equipment isnt the easiest Review Source CJ Chris J. Group IT Director Business Supplies and Equipment Used the software for: 2+ years ### "The next level of mobile working" November 5, 2020 5.0 Big Change are one of the easiest companies to deal with from onboarding, through setup to rollout and improvements. The voting system gives customers a voice and help prioritise developments. Psst I'm waiting for the field labelling to rise to the top of the list! Pros This is an excellent platform with the flexibility to fit any business who have workers in the field. We've rolled it out without any instructions, it's that intuitive. It also integrates with our back office software to create jobs and update when the job is complete. Cons I wish we could label the fields in our own language to make it even more user friendly. e.g. The resources for us are drivers and engineers Reason for choosing BigChange Big Change was already the most comprehensive platform offering timesheets, fleet management and telematics (amongst other modules) which are useful for us. They are also the market leader with the biggest development team so we only saw them getting further ahead of the competition. Review Source Similar Products Featured