# Page 6 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of BigChange ## Showing most helpful reviews Showing 126-150 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Dan L. MD Construction Used the software for: Less than 6 months ### "Great product and onboarding " March 31, 2023 5.0 We are solving so many admin tasks with one platform. Great! Pros The onboarding experience. The fact big change trains you in the product is really good. Cons The app design seems a bit dated and slow compared to others such as ServiceM8. Also, the schedule calendar tab on the desktop could be more aesthetically pleasing and clearer. The job tabs are very small. Alternatives considered [ProSimPlus](https://www.capterra.com/p/155751/ProSimPlus/) Reason for choosing BigChange Much more fluent product. Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Wanted a more comprehensive platform Review Source Response from Simpro Software May 22, 2023 Hi Dan, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise KW Kuia W. Sales Executive Food & Beverages Used the software for: 2+ years ### "User access review " July 14, 2020 5.0 Sending jobs over to engineers, booking jobs with customers is pretty much done by the click of a button. Also no need for printing which is a big environmentally friendly bonus! Pros This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition. Cons The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to. Review Source Response from Simpro Software July 24, 2020 We are proud to be Paperless and happy to hear that you are too! Thank you for taking the time to leave us a review and please know your great suggestions have been passed along to our developers for future consideration. Thanks again DS Daria S. Installations Administrator Construction Used the software for: 2+ years ### "Easy to Learn " October 20, 2020 5.0 Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error. Pros Big Change is really easy to use. Simple and effective training made it easy to learn this new system. Cons When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability. Switched from [Clik Service](https://www.capterra.com/p/186890/Clik-Service/) A Big Change Sales Representative arranged a visit and Big Change sounded like a much better option than the current. We also wanted to upgrade to a more modern system. Review Source Response from Simpro Software November 5, 2020 Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you. DB Di B. Company Secretary Security and Investigations Used the software for: 2+ years ### "Big Change will change how you run your business" August 18, 2021 4.0 We have been using the software for nearly 4 years and it's hard to comprehend how we survived without it Pros The scheduling is imperative to the day to day running of our business Being able to invoice straight after the works are complete is crucial to us as a small business Tracking our resources is perfect for scheduling future jobs Cons There are possibly too many features and so it can be tricky to know if we are maximising the use of the software Review Source Response from Simpro Software September 15, 2021 Thanks for the review Di - We are thrilled to hear how happy you are with your BigChange system. Check out our BigChange University modules if you want to explore other features....our RoadCrew Team would also be happy to advise. Thanks again. Team BigChange JH Jeanette H. Logistics Executive Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Amazing service and product" March 1, 2023 5.0 Everyone especially \[sensitive content hidden\] are amazing. They are quick to respond and help with any query. Really nice to get the Road Crew updates showing that there is an issue but is being worked on. BCU is also fantastic and nice to get all the knowledge. Easy enough to go back through videos already viewed to refresh. Pros It is so easy to use and navigate around. Quite hard to break it when playing around to see what it can do ;) Cons We would like to have an ability to schedule lunch and driving breaks and alert expiring equipment Review Source Response from Simpro Software May 22, 2023 Hi Jeanette , Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise MS Marina S. PMO Facilities Services Used the software for: 2+ years ### "Big change review" September 7, 2023 3.0 Pros It adapts to the different areas of the business Cons There are functionalities in the suggestions that were not implemented/ thought. Review Source Response from Simpro Software September 29, 2023 Hi Marina Thank you for your feedback, we really appreciate it. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Best wishes Louise DT Duncan T. Operations Manager Construction Used the software for: 2+ years ### "Big Change Job Watch" May 14, 2019 5.0 Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time. Pros Web based, no local or network installation required. Clean, easy to use UI. Excellent customer support. Good, regular roll out of new features. Excellent communication between back office and filed engineers. Ability to create custom job card and financial templates. Ability to create custom worksheets with questions applicable to a specific industry. Cons The software can feel prescribed and my require a in house procedure change to fit the software. A wider range of built in reports, with more user selectable parameters. Stock handling side of the software would benefit from an update. Some areas of the mobile companion app could be more user friendly. Review Source MD Mo D. Director of IT Utilities Used the software for: 2+ years ### "Solid Works Management System with excellent support" January 31, 2023 5.0 Excellent support from pre sales through to implementation. Very reassuring knowing the team are always available. Fantastic to see the inputs from customers driving the development roadmap Pros Simple and easy to use workflow configuration. A solid application which works as expected with extensive automation and integration Cons The booking site could be improved otherwise all other features are great Review Source SH Shannon H. Project Coordinator Computer Hardware Used the software for: 2+ years ### "User Friendly " August 16, 2021 5.0 Simple and Easy to use. Pros The Back office system is really easy to use and new starters find it easy to pick up when learning the systems we have in place. The CRM is a lifesaver when looking back on previous jobs and installs. Cons When new updates are released the system seems to meltdown for a few moments, as we use the software all day every day that can be a bit annoying, however, it doesn't happen with every update only some so it is bearable. Reason for choosing BigChange I use to work for a competitor and this system is miles better than them (MyMobileWorkers) Review Source Response from Simpro Software February 22, 2022 Thank you for your review, Shannon. It sounds like you enjoy using our product and we hope that continues into the future!!! BigChange JD Jim D. Group Operations Director Construction Used the software for: 6-12 months ### "Excellent " September 21, 2021 5.0 Damage charges have significantly increased, as has overall productivity. We now have total transparency of the operational side of the business in one simple to use place. Pros Its ease of use for both app users and back office staff. It is so simple to amend worksheets, set up alerts at any time and can be done within seconds. Cons Only con is that the customer has to sign the sheet twice, this is an option that cannot be removed. Alternatives considered [inspHire](https://www.capterra.com/p/86964/inspHire/) Reason for choosing BigChange Big change has so far been reliable and far easier to use,. Review Source Response from Simpro Software February 22, 2022 Thanks for such a positive review, Jim. Your feedback is extremely important to us. BigChange SD Sam D. Stock Manager Security and Investigations Used the software for: 2+ years ### "bc" August 31, 2022 4.0 Pros Web based and easily accessible from where ever i am Cons Stock management needs a lot of development Switched from [Cash App](https://www.capterra.com/p/246167/Cash-App/) Tracking Review Source Response from Simpro Software January 6, 2023 Hi Sam Thanks for taking the time to leave a review. If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer PW Paulette W. Helpdesk Team Leader Facilities Services Used the software for: 6-12 months ### "Love BigChange!" July 28, 2023 5.0 Pros For me personally, Big Change is the most easiest system to use. It has so many simple features that are user friendly and works for the business. In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. They are extremely supportive and provide guidance on even the most simplest question. I like the fact that you can do everything on this system, from beginning to end. Cons At the moment, it completely works for me. Review Source Response from Simpro Software August 18, 2023 Hi Paulette Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise sT steve T. National Tanker & Fencing Manager Facilities Services Used the software for: 2+ years ### "Does what it says on the tin" February 4, 2020 5.0 JW has helped us manage and control our vehicles and give us the ability to offer live time information with a reporting suite to match. Pros JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks Cons Small issues happen (bugs) but the Customer service team are quick to help and escalate within BigChange to help resolve potential issues going forward, so not really a con against the product. Review Source Response from Simpro Software February 12, 2020 Thank you, we're always thrilled to hear from enthusiastic customers like yourself. I'm so glad the BigChange system has changed the way you work for the better and you find it so easy to use. We are constantly developing the BigChange platform to be the leading mobile workforce management system in the market and your feedback helps us to enhance the system for the whole user community. Thanks again DP Debbie P. ERP Analyst Construction Used the software for: 2+ years ### "Excellent Job Scheduling" October 20, 2022 4.0 Very good. Pros Excellent management of fleet and job details. Cons No facility to route optimise is not available. In development to some degree but no details. Reason for choosing BigChange . Review Source Response from Simpro Software January 6, 2023 Hi Debbie Thanks for taking the time to leave a review. We appreciate the comments around fleet and job details and I am glad this is making a difference. We have some exciting work taking place around route optimisation and scheduling so will have your Customer Success manager reach out to you with the latest. Many Thanks Ian Burgess Chief Customer Officer JS Julie S. Group director Consumer Services Used the software for: 2+ years ### "Big Change Apps" March 18, 2021 5.0 The customer care team are always on hand should you need help and, from personal experience, have always solved any issues we have had. They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers. Pros This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process. Cons Sometimes the system can run a little slow. Reason for choosing BigChange It was recommended to the company by another company who used he software. Review Source Response from Simpro Software April 12, 2021 Thank you so much for taking the time to write a review for us and for your great feedback! We work hard to consistently provide new features and updates so it is great to hear how beneficial they are and the positive impact your system has had on your business.. I will make sure your comments are shared with the teams. Thanks again. MY Michael Y. National Operations Manager Utilities Used the software for: Less than 6 months ### "Packed with functions" October 8, 2019 5.0 Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning. Pros The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource. Cons Very data heavy, lots of initial input and adding information Alternatives considered [GeoPal](https://www.capterra.com/p/135105/GeoPal/)[inspHire](https://www.capterra.com/p/86964/inspHire/) Reason for choosing BigChange Job watch was the best product "out of the box" without needing to add additional software packages and linking multiple platforms it was a "one stop shop". For all the functions we wanted in a package, Jobwatch had 5 more that we didn't realise we needed until we saw them. Totally blew my socks off. Review Source Response from Simpro Software October 17, 2019 Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations. Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team. Best regards, Team BigChange BW Benjamin W. Engineer Renewables & Environment Used the software for: 2+ years ### "Review of Big Change" February 3, 2023 4.0 Big Change has solved many business challenges for us and helped us grow. Pros The large number of features it offers, especially the scheduling side. Cons Some parts are often overcomplicated, and financial breakdowns could be clearer. Review Source EP Emily P. Transport Manager Construction Used the software for: 1-2 years ### "Customer Service 5\*\*\*\*\*" May 6, 2021 5.0 I think its a really great product, i use it within the construction industry but i have close friends who use it in another industry and we both use it for different things, one thing which has really stood out to me is that the customer service is excellent. Someone who can help is always on the other side of the phone and usually within 15 minutes you have an answer or resolution, everyone i have spoken to is well trained and if i have ever needed a call back or waiting for information ive never had to chase. Pros I really like this software due to the easy control function from me at the office to distribute documents/ jobs & TBT via the app. Cons I'm still learning all the potential features that big change has, I'm yet to come across something which has been an issue which we haven't overcome. Review Source Response from Simpro Software May 25, 2021 Thank you for taking your time to review us - it is really appreciated. Our monthly BigChange University may be useful to you as you continue to expand your use of your BigChange system. Each module is is recorded so if you can't make the live session you can watch at your convenience. Your lovely comments have been shared with the RoadCrew Customer Service Team - thanks again. KS Ken S. Financial Controller Facilities Services Used the software for: Less than 6 months ### "Bigchange/Precision FM review " July 3, 2023 5.0 overall good so far Pros Easy to use with more information available and will be using the link to Xero accounting software. Cons i have not incurred any dislikes yet :-) Switched from [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) needed more information Review Source Response from Simpro Software July 20, 2023 Hi Ken, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system so far. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise PT Paige T. Accounts Manager Security and Investigations Used the software for: 1-2 years ### "Really did make a BIG CHANGE for our business" November 11, 2019 5.0 Big Change has been a fantastic change for our business from moving to a paperless business to not missing a single job via the invoicing systems. The software is absolutely fantastic and has changed us for the better with the way we work and the reporting we can take from the system has every possible outlook on your system. Big Change can be changed and tweaked via the admin to suit any company's needs - there are no limits! Road Crew are also absolutely fantastic and always give a timely response to any query! We are very happy customers. Pros There are no limits with the software, literally everything can be manipulated to suit your own company's needs. Cons Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it. Review Source Response from Simpro Software November 14, 2019 We are absolutely thrilled to receive this super review that has been shared internally with the entire BigChange team. It means so much to us that BigChange has completely changed the way you work for the better. Thank you for the kind words and we look forward to being a part of your business growth and digital transformation going forward. BE Benjamin E. Chief Operating Officer Food Production Used the software for: 2+ years ### "Fleet Management" September 3, 2021 5.0 Pros Very intuitive user interface. Software is very responsive. Cons There is nothing that we have found that we don't like Switched from [RAM Tracking](https://www.capterra.com/p/144988/RAM-Tracking/) The products are very similar, at least in terms of the functions that we utilise as a business (and I'm aware that the software can do many things that we don't utilise), but the user interface of this product was just marginally better, in my opinion. Review Source Response from Simpro Software February 22, 2022 Thanks Ben, what a positive review. We hope to continue in this manner moving forwards... BigChange NS Norman S. Managing Director Environmental Services Used the software for: 2+ years ### "Big Change to sucess" August 4, 2020 5.0 Personally Big Change have helped us drive efficiency in our business and help us to be unique in our approach Pros The software is very easy to use and can be tailored to the functions you need. It can be fully functioned to all parts of your business including sales, operations and finance. The software is really intuitive and is simple to learn for field teams with simple to use worksheets. Cons The reporting system is an area that would benefit from some change. A reporting system that allows you to choose the table you need would be great but im sure it will be developed at some point Review Source Response from Simpro Software November 5, 2020 Thank you for taking the time to review our product - we are thrilled to hear that JobWatch has helped drive your business efficiencies and stand out in your field. We have a very exciting and robust roadmap plan to ensure we constantly progress and take a lead from our customers feedback. Thanks again. nF nikki F. operations manager Security and Investigations Used the software for: 1-2 years ### "Good functionality" August 3, 2020 4.0 sold it to be the be all and end all for our business, its good, but with a lack of knowledge about how to use it properly and the fact that every little thing costs extra, like more implementation time and linking it to accounts packages it could easily become a very expensive package, so we will continue to use only part of its capabilities and struggle through figuring it out. wish we had gone with tradify! Pros Great for setting up customers and scheduling works Cons shame it doesn't pull all the information through shame there's not enough implementation time given shame about the lack of after care and support would use it a lot more but really don't know how to and not paying for more implementation time Alternatives considered [Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing BigChange because we thought it did more and would be better for our company. in hindsight we should have picked them! Review Source KD Kym D. Business Manager Environmental Services Used the software for: 1-2 years ### "Game Changer!!" January 8, 2021 5.0 our day to day jobs are all tasked and handled on BIG Change, our Invoicing streamlines will with our Sage system, we know where our engineers are at any time of day and job card facility works well for us. Pros Big Change makes such a difference to our business. As the business has grown, Big Change have supported us all the way, implementing added features, new tools and always happy to look into new add ons to assist our business. support team are great and our account manager \[SENSITIVE CONTENT HIDDEN\] has gone far and beyond to meet our requirements and always happy to jump on a call when we need some urgent help. Cons We have no dislikes at all.Big change will always work with their customers to adapt their software to suit each individual needs. Review Source Response from Simpro Software April 18, 2021 We are thrilled to hear how you are reaping the benefits of your BigChange system and how it has supported your business growth. We appreciate you taking the time to review us and your feedback has been shared with our RoadCrew Customer Services Team and your Account Manager. Thanks again Kym! RM Ralph M. Sales Director Construction Used the software for: Less than 6 months ### "New to Big Change 2023" October 2, 2023 4.0 Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue. Pros Ease of putting jobs onto the system and viewing where operators are at any time Cons Accessing old information quickly which maybe down to our knowledge as we learn to use the system better Review Source Response from Simpro Software December 1, 2023 Hi Ralph, Thank you for your feedback, we appreciate it. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Best wishes Louise Similar Products Featured