# Page 7 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of BigChange ## Showing most helpful reviews Showing 151-175 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kathy B. General Manager Security and Investigations Used the software for: 6-12 months ### "Excellent CMS and Staff Management Tool" January 27, 2020 5.0 This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service. Pros Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records Cons Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing BigChange A supported implementation and options for creating bespoke reports/fields Review Source Response from Simpro Software February 4, 2020 What a fantastic review thank you for taking the time to do this! We love to hear how our valued customers benefit from their system. Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports. Thank you once again. GM Giancarlo M. Driver Instructor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Job Watch" January 4, 2023 4.0 Pros Good for Job management and compliance. Cons Tablets often crash because of update issues Review Source Response from Simpro Software January 8, 2023 Hi Giancarlo Thanks for your feedback and for letting us know you are having some issues with the tablets. I have asked the team to investigate this for you and make sure we understand the issue in more detail. Its great that you are seeing the benefits around job management and compliance. If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer MC Mark C. Director Restaurants Used the software for: 2+ years ### "Great Software backed up by a Great Customer Service Team" September 16, 2019 5.0 From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it. We have had the pleasure of the CEO spending the day with us seeing if they can help improve any back office related. Pros It was a one stop shop that catered for all our business needs. Cons To date I haven't had any cons, Big Change are always updating and improving their services Reason for choosing BigChange We have serval companies come in and do presentations. I felt more comfortable with Big Change due to the back office support and the sales team not using high pressure sales tactics to get the sale on the day. Review Source AR Andrew R. Operations Manager Construction Used the software for: 6-12 months ### "The Office you can take with you anytime, anywhere." July 22, 2020 5.0 we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change. Pros As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins. Cons implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place. Review Source Response from Simpro Software November 5, 2020 Great review title - we might use that! Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform! Thanks again LE Lewys E. Buisness Development Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Paperwork is a thing of the past" August 10, 2021 5.0 Pros Complete integration of the company's files, from making and sending quotations right through to the final job reports and invoicing our customers, has saved a lot of time for the company. Especially with templates removing the need to make similar documents over and over again, time wasted in the office is a thing of the past. Cons Some aspects of the software can be hard to find, but it only takes a short while to work it out and the Road Support crew are always useful if you have any queries regarding the software. Review Source Response from Simpro Software February 22, 2022 Thank you, Lewys, for taking the time to review BigChange. I'm glad to hear that we were able to make your experience with us a positive one. We are very passionate about the work we do... BigChange VR Verified Reviewer Ceo Renewables & Environment Used the software for: Less than 6 months ### "Big fraud " January 6, 2022 1.0 Dreadful Pros Nothing - I would not like to recommend any positives. Cons Big Change bullied me into the contract when I refused to sign following a meeting on the day after I buried my daughter. I then informed them I was no longer interested after establishing the product had been misleadingly sold. Their response was to go legal and demanded over £15,000 with zero empathy. I would not recommend this service due to a variety of issues. Review Source Response from Simpro Software July 22, 2022 Thank you for taking the time to leave the review. I am sorry to hear your experience and I would be happy to discuss this further if you wish. Kind regards Ian Burgess Chief Customer Officer 07879 698697 NE Neil E. Electrical Engineer Industrial Automation Used the software for: 2+ years ### "Good product but could be improved" February 26, 2020 4.0 The biggest issuse we had was getting the system to 'talk' to our current system. This has largely been achieved by our software programmer and your tech help department. Pros The quality of the documents and professional appearance with customers. The ability to customise the work sheets and job types etc. Cons The tracking has been found to be unreliable on occasions. We would also like the ability to suspend jobs and start them again the following day without the hours through the night being included as working hours. Review Source GD Gemma D. Office Manager Civil Engineering Used the software for: 1-2 years ### "Review " September 25, 2019 3.0 Good, efficiency has improved and we are better able to monitor our engineers. The invoicing is easier as well as the tablets being beneficial for reports. Pros The tracking on vehicles and that we get the reports live as opposed to on paper. Cons It can be slow and is not always specific for our industry, (plumbing). It is not effective for our accounts and they are concerned about using it for Sage. Some basic features are missing such as: credits against jobs. Switched from [Clik Service](https://www.capterra.com/p/186890/Clik-Service/) Because my MD does a BNI business group with a gentleman at Big Charge, to support the network we signed up, It was sold to us as better than what we were using, it is an improvement on what we had before with a lot of extra features. Review Source LW Lee W. System Support Manager Facilities Services Used the software for: 2+ years ### "It's the BigChange your business needs" May 16, 2019 5.0 Using the software has enabled our business to go paperless, and keep customers updated with their jobs. Roadcrew (BigChange customer support) are excellent at resolving any issues you have. Pros The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress. Cons The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers! Review Source KR Kieran R. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fleet tracking and CANBUS reporting for 40+ HGVs" January 31, 2023 5.0 Overall very positive Pros Very user friendly, easy to dial in to the information needed quickly Cons Nothing noticed. Used the software for 8/9 years and wouldn't look to change Reason for choosing BigChange The design, looked easy to use Review Source SC Steve C. Managing Director Facilities Services Used the software for: 2+ years ### "Game changing product" January 22, 2021 5.0 Implementing the system has freed up a great deal of time and duplication of our processes. A process which took 15 minutes before has been reduced to 2 minutes. Document lookup is extremely easy . Pros Jobwatch has streamlined our processes from start to finish. Cons There are some features which we believe will help all users in relation to invoicing, but unfortunately despite requests we are advised it is not possible (but I fail to see how). Reason for choosing BigChange Liked the product & liked the flexibility. Review Source Response from Simpro Software April 18, 2021 Thank you for choosing BigChange as your service provider, we are happy to hear it's a game changer' for your business. While we cannot guarantee to introduce all, we do get our best development suggestions from our customers and will call you to ensure your invoicing ideas are logged for consideration. Thanks for the review - we appreciate it! AR Abigail R. Office Administrator Construction Used the software for: 2+ years ### "Big Change/Road Crewe" May 6, 2021 5.0 Big Change is a great and easy way to get our jobs booked in, there are many different features that you can use and tailor to the requirements for the business. Pros The option to speak to CS using the Road Crew number - the speed in which your query is answered is amazing, no waiting for issues to be resolved. Team members have great knowledge of the system and are happy to talk me through what I need to do. They show me other features that may help me in the future. Always follow up with an email to say they have received the query, helped and give you the option to chase them up if you still have a query Cons When duplicate data is being entered (property address - with an existing account) the system flags to show you that they have an account Review Source TH Tanya H. Operations Manager Facilities Services Used the software for: 1-2 years ### "Great Product" September 7, 2021 5.0 Pros everything links perfectly together and is easy to find when looking for bits Cons Some things aren't obvious and takes a lot to work out how to use Review Source Response from Simpro Software February 22, 2022 Glad to hear you enjoy the use of our product, Tanya. Thanks for taking the time to leave us a much appreciated review. BigChange SR Sarah R. Accounts Construction Used the software for: 2+ years ### "BIG CHANGE REVIEW " July 20, 2020 5.0 The drivers are more than happy with the way it works as the office can input job on big change that take them straight to the house/ farm etc. So no having to phone up customers trying to locate them. Saves a lot of wasted time Pros Big change is very easy to use and now we would be lost with it as we use it for every driver on a daily basis Cons It would be great if we could input grid coordinates when placing job on big change for the drivers, we always get around it but it would be more beneficial for us. Review Source Response from Simpro Software August 21, 2020 Thank you for taking the time to review our system and for your great feedback. We are thrilled to hear that you find it easy to use, dependable and it saves you time. Also thank you for you idea for grid coordinates as we are constantly developing and improving and we get our very best suggestions from our fabulous customers. TT Thomas T. Operations Manager Utilities Used the software for: 2+ years ### "Review" September 24, 2019 5.0 Engineers are picking up more jobs per day. Customer experience in much improved from our old software. Cash flow, as jobs are invoiced at the exact moment of completion. Pros Customer Service Price vs Functionality Adaptability of the software Frequency of updates Big Changes acceptance of users ideas to enhance the software and implement ideas Cons Being cloud based can be a challenge sometimes. Alternatives considered [Solarvista](https://www.capterra.com/p/26749/Solarvista/) Reason for choosing BigChange It was clearly the best from a price vs performance standpoint. Review Source RO Rachael O. Operations Team Leader Facilities Services Used the software for: 2+ years ### "Definitely recommend Big Change" March 18, 2021 4.0 We couldn't really operate without it and it is a system that works for both our engineers and office Pros Simplicity of how the schedule looks, easy to use and how we can track engineering workforce. Also how mail function documents everything sent and at what time Cons It would be good if Big Change could document each time a user goes into a job and amends as currently you can only track who has moved a job to a different day or time, you cannot track by other amends Review Source Response from Simpro Software April 12, 2021 'Definitely recommend Big Change' That says it all - thank you so much for your positive review. Its great to hear how our wonderful customers appreciate their BigChange system. Additionally we get our best ideas from our customers so I have raised your suggestion to our Development Team for consideration. Thank you! BC Ben C. National Service Manager Machinery Used the software for: 2+ years ### "Big Change - Excellent !!" August 16, 2021 5.0 Engineer scheduling is now a breeze thanks to Big change. Pros Ease of Use. Scheduling. Customisability. Customer Portal - Booking site. One stop shop for Service Management. Cons Option to block the financials from the booking site would be useful. Review Source Response from Simpro Software February 22, 2022 Thank you Ben for your review, we're so glad to hear that BigChange is helping across the board. It's always great when we can help customers make the most of their experience with us. BigChange JC Jane C. Office Manager Consumer Goods Used the software for: 2+ years ### "Great product" May 13, 2019 4.0 We have a much more joined up CRM system, making it much faster to access customer records than with our previous system. We are also able to send out invoices to customers without the need to raise invoices on SAGE. This is much faster and therefore we receive payments quicker. Pros The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information. Cons We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is. Review Source SW Stephanie W. Operations Director Public Safety Used the software for: 2+ years ### "Long time user reviews" February 28, 2023 4.0 Easy to use and consumer friendly Pros Real time scheduling along with CRM and Resource management Cons Not always flexible in adding features when needed Review Source CF Cherie F. Helopdesk Administrator Facilities Services Used the software for: Less than 6 months ### "Highly recommended work force system " July 21, 2020 5.0 The team have been really impressed with the functions Big Change offers compared to our previous system. We have only been using the system since April 2020 and are still discovering new functions this system has to offer that we can incorporate and enhance the business. Pros Mobile app for the engineers to use tablets on site- improving the productivity and service to our clients - invoicing can be done instantly once the job is closed on the tablet Our accounts team can sync the system to Sage and now run a more slick operation Invoicing, raising jobs, quotations are all easy function to use. Alerts function is really handy too! Cons Setting up some of the templates can be a little tricky until you get to understand the format it is set out in, but Roadcrew are always on hand to assist with queries and are always helpful to find ways to achieve a solution. The system can do so much more that what we have been used to with our old package that a 1 day training session to cover this at the start was a little over whelming, maybe this could be broken into a couple of sessions. Review Source Response from Simpro Software July 28, 2020 Welcome to BigChange Cherie it's GREAT to hear you are still discovering the benefits of your new system. We have lots of information on our Help Center but if you need us you already know where to find our RoadCrew team - here for you 24/7! Thanks for the review! BM Barry M. Consultant Utilities Used the software for: 2+ years ### "BigChange Review" November 6, 2019 4.0 Great support function, very helpful. Pros Very functional and ideal for a service business. Cons Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package Review Source Response from Simpro Software November 11, 2019 Thank you so much for leaving a review it is much appreciated and we are delighted to hear that you find JobWatch such a great product for the Service Industry. As we are committed to continual improvement and to ensuring you get the most out of your software, all your feedback has been shared with our R & D Team. I am happy to confirm that we do integrate with SAGE 50 and will have an integration with Xero released very soon. Please let us know if you would like to discuss this functionality further. Thanks again! SB Simon B. MD Construction Used the software for: 2+ years ### "Mr S P Breeze " May 20, 2021 5.0 Amazing company!! Pros It significantly changed the way we operated and brought efficiency. Cons The tracker systems for the vehicles was something we thought we needed as part of the package, however on reflection we wouldn’t have signed up for the subscription until just using the software first. We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term. Big change agreed to offer our sub-contractor job cards FOC to help with this,. Reason for choosing BigChange The training package Review Source Response from Simpro Software September 15, 2021 Thank you for taking your time to share your experience, we are thrilled to know you are benefitting from your system and you think we are amazing! Team BigChange SC Samantha C. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Review" January 21, 2021 4.0 This is a great product and really allows me to sent documents straight to my customer. Pros Easy to access from anywhere, can send reports and invoices as soon as a job is complete and with the tracking system can give accurate times for jobs being attended. Cons Sometimes if searching for something in particular you need to be very specific on what you are looking for and have the right gaps in words or it will not find it . Also the only thing that would make things even easier is if i could also do the rest of my accounts on this system as then i wouldn't need to export my invoices to another system. Reason for choosing BigChange It had mostly everything we needed, which all works together. Review Source JJ Jasen J. MD Construction Used the software for: 6-12 months ### "BigChange Review" January 27, 2023 5.0 The system itself is great - I think the on boarding process could be vastly improved by small changes , but overall its a great product and definately worth using. Pros Everything in one place - reduces the need for multiple systems Cons Dashboard could be WAY better and also access to overseeing the system through a mobile is poor/non existent. Review Source JF Julia F. Sales Manager Facilities Services Used the software for: 6-12 months ### "Fabulous System" May 6, 2021 5.0 Positive experience making work so much easier and accountable Pros This system has enabled me as a user to constantly update the CRM, it allows reminders to pop up when needed, everybody in the business can see what is happening on what account. It is such an easy system to use and navigate round. Cons So far, any issues I have are usually due to me not being very 'Teccy' however, one call to Road Crew and everything is immediately explained in simple terms and the issue is overcome. Road Crew are EXTREEMLY helpful. Review Source Response from Simpro Software May 25, 2021 Thank you for your 10/10!! and your wonderful feedback on our RoadCrew Customer Service Team - which has been shared with the team. We have our monthly BigChange University to assist you with any ongoing training needs. 'Making work easier and accountable' - that's exactly what we are here for! Thanks again. Similar Products Featured