# Page 8 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of BigChange ## Showing most helpful reviews Showing 176-200 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Melisa B. Admin Assistant Construction Used the software for: 1-2 years ### "Melisa's review" February 21, 2020 5.0 I think Big Change is very simple to use and efficient for my work, it provides me with information I sometimes require and the tracking system is very accurate which is, what I think, the main priority. Pros I like how easy it is to see the vehicles on the map, the icons are perfect. Cons Sometimes when using the 'show journey' option if I am trying to distinguish a time that a vehicle was first in a specific place it can be difficult to determine the time on the map if he has been and left that place more than once within the day as there are several blue arrows etc. Review Source Response from Simpro Software February 25, 2020 Thank you for taking your time to complete a review for us Melisa - we are so pleased to hear that you find your JobWatch system simple to use and provides you with all the information you need. Thank you also for your time on our earlier call, I am glad we have been able to show you how to view individual journeys with ease. DM David M. General Manager Environmental Services Used the software for: 1-2 years ### "The future is now." November 11, 2019 5.0 Pros Job Watch has allowed us to merge several different software programme functions in to one. As we grow the business we will be able to maintain the current number of office staff, making us streamlined and competitive. It is quite literally the vision I had for the business. Cons That I didn't have the brains to come up with it. Reason for choosing BigChange Charlie said 'yes' to almost every question we asked and 'no, but we can make it happen' to the rest. So far he has been good to his word. Review Source Response from Simpro Software November 15, 2019 Dear David - thank you for taking the time to leave such a glowing review. You mentioned that BigChange has allowed you to "merge several different systems into one" and that is exactly what we set out to do. It's fantastic that we are helping you to realise your business vision - and we will continue to do just that to support your business growth and success! :-) RB Richard B. Operations manager Construction Used the software for: 6-12 months ### "Avoid!" February 12, 2023 3.0 Terrible. Was told it did something that was business critical to ourselves to find that it doesn’t do it. They provide “workarounds” that take much longer than much better priced alternatives. We are in a much worse position for trying to implement it and have resorted to using our previous job management software and paying for 2 systems is a better alternative to using Big Change alone. Pros Great advertising and sales pitch, looks great on the surface. Cons Real world use is terrible, especially if you have used alternative software. Tied to contract regardless of false advertising. If you don’t feel it’s good for you then it’s tough luck because they do. Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet. Reason for choosing BigChange They called me and sold it very well. Review Source JO Jemma O. Operations Manager Environmental Services Used the software for: 6-12 months ### "Made big changes to our business management." September 16, 2021 5.0 Pros We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has greatly changed our client feedback and updates on orders to job complete to Invoicing times are instant. Cons Our job sheets took some time but it was worth the time invested and has saved us countless hours per week. Review Source Response from Simpro Software February 22, 2022 Glad to hear you enjoy using our product. Thank you for sharing your experience with us. BigChange SW Sara W. HR Connsultant / Transport Manager Utilities Used the software for: 1-2 years ### "Great System especially for Transport Management and Training" January 9, 2020 5.0 Pros I like the system as I can log all the information - dates, certificates, invoices for the Transport. I can schedule the PMI's so that they do not get missed. I like the fact that it sends you reminder if training or vehicle information is near expiry. Cons Adding absences is time consuming as you need to do each one daily. Review Source Response from Simpro Software January 20, 2020 Thank you for taking the time to review the BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business. Its great to hear the positive impact the system has had on both your Transport and Training Operations. Additionally, we have good news to share as absences do not need to be added by day so we will give you a call to discuss the process to save you even more time. Thank you again for the positive feedback. GR Gaf R. Service manager Construction Used the software for: 1-2 years ### "Fantastic service " January 27, 2020 5.0 Big change is a fantastic company and the people at big change are helpful and always will to support any issues we have Very warm people I think it comes from the top the sales team are great especially \[SENSITIVE CONTENT HIDDEN\] true gentleman stands by his word Pros Fast process easy to use All the information is in one place Cons I have used the system for over 12 months I can’t find a fault yet. Reason for choosing BigChange \[SENSITIVE CONTENT HIDDEN\] from the sales team he sold it well Review Source Response from Simpro Software February 4, 2020 We really appreciate your great review, and big thank you for the kind words about our BigChange Team. I will pass on your appreciation to our colleague you gave a special mention. It's so satisfying to hear great success stories like these from our customers. Thank you once again for taking the time to leave a review. MW Mark W. Director Automotive Used the software for: 2+ years ### "Mobile working " October 26, 2020 5.0 Everyone is friendly and road crew help with any issues Pros Big change makes it easy to take photos and tag to job sheets time and date stamping. Allows for pictures of damage or problems prior to carrying out any work. All job sheets are easy to email to customers. Also covers health and safety issues especially with Covid at the moment. Cons Nothing works well easy to use carry on Review Source Response from Simpro Software November 5, 2020 Thank you for your review, it is great to hear that you find our system so easy to use and that you are taking full advantage of our tools for Health and Safety. We will let the Customer Service team know how happy you are with their service - thanks again. MH Megan H. Sales Administrator Events Services Used the software for: 2+ years ### "Great Software to use " November 7, 2019 5.0 Fantastic, they are always helpful if any issues are raised and get them resolved quickly. The software is slick and easy to use and is a huge help in our daily tasks Pros It is very effective of timings of when jobs have been done and is very easy to create new jobs and allocated on to drivers. Cons It can have its moments on being a little slow however this is usually when they are doing an update on the software which they warn you of anyway Review Source Response from Simpro Software December 10, 2019 Thank you for your kind words and feedback on our RoadCrew Customer Service, we will be sure to pass this along to the team. We are thrilled to know that JobWatch is a huge help to your processes. Thanks again! LB Lee B. General Manager Building Materials Used the software for: 2+ years ### "One stop shop!" December 7, 2020 4.0 Pros Initially, we required a vehicle tracking software to replace Road Angel. Big Change was the obvious choice as the price was competitive and came with a host of additional features such as job planning. Excellent customer service, which I know is vital in a software company. I really, really like the new university training platform as you can never know enough. Cons I will be honest, there is nothing I dislike about the software or the user experience. Review Source JM Jessica M. Depot Administrator Construction Used the software for: 6-12 months ### "Good System to use!" May 3, 2023 5.0 Pros Big change is easy to use and is easy to navigate around Cons As I have only been working here for 7 months, I can't see any cons at the moment Review Source Response from Simpro Software May 22, 2023 Hi Jessica, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise NQ Nigel Q. director Restaurants Used the software for: 2+ years ### "Director and owner" February 6, 2020 5.0 All from orders from customers pricing to invoice to processed. Pros It does just what i need it to do saving time and money Cons All good o the customer service side however sales side seem only wanted to get the sales and move on. Review Source Response from Simpro Software February 14, 2020 So great to hear that your JobWatch system is doing exactly what we designed it to do save our customers time and money from quoting and securing an order through to invoice processing. Regarding the overall sales experience, I just want to make you aware that you always have 24/7 access to our RoadCrew customer service team. Please tap into this team when you need them; it's all part of your BigChange package. PB Phillip B. Group Sales Manager Environmental Services Used the software for: 2+ years ### "Customer review on BigChange" January 27, 2020 5.0 BigChange is a Very progressive and sportive company Pros Customer service / support provided, always helpful. Cons Some aspects of CRM not as functionally developed as would like it to be Review Source Response from Simpro Software February 4, 2020 Thank you for taking the time to complete a review of your JobWatch system, we are thrilled to hear your appreciation of our Customer Service. We constantly strive to be as forward thinking and innovative as possible supporting your company growth by introducing efficiencies in key areas. Over the next 12 months we have an exciting programme of work to add additional functionality to key areas of the system including enhancements to CRM, we look forward to sharing these with you. Thanks again AJL Abbie Jo L. Accounts&Business Support Manager Utilities Used the software for: 2+ years ### "Review of BigChange" February 1, 2023 3.0 Missed jobs for sites as they are flagged on the map. Not completing jobs without a purchase order as site can be put on stop. Pros It is a good overview of work completed, all detailed information for each site in one place. You can use the new ideas portal for any suggestions you have to better the system. Cons Still requires fixes and additional benefits for certain things. Review Source TE Timothy E. Key accounts manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Big Change Review" September 19, 2019 5.0 Its a long process setting up the system to our businesses specific requirements. But in the long run it has reduced a lot of admin time on multiple tasks. Pros how versatile it is. you can log jobs, track engineers, create sales opportunities/quotes, add expenses and use timesheets. All this can be done in one system. Cons Some features are quite admin heavy such as customer specific rates and discounts. Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Joblogic was outdated and we needed a more modern system which incorporated multiple services. Review Source AG Andrew G. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Bigchange Review" August 21, 2019 4.0 Good, could be better in regards to API Pros Somewhat adaptable, The ability to see the work finished and ready to invoice asap Cons Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning Reason for choosing BigChange It did engineers worksheets Review Source CS Chloe S. Office Manager Hospitality Used the software for: 1-2 years ### "Great Software" August 21, 2019 5.0 Overall the software has vastly improved our efficiency and we are very happy with this. We use the system daily and couldn't not imagine working without this software type in place. Pros The amount of information you can store within this software is great you can access all your important info and it is all easily accessible in one place Efficiency Friendly Road Crew Customer Services Job History Map/Tracker Cons Waiting times for resolving issues with customer services relayed 2 weeks System error causing slow use or none use of the software occur too often System seems unpredictable when booking in jobs at times it deletes information that we have typed in and refreshes the job as blank Reason for choosing BigChange NA Review Source ST Steve T. Director Construction Used the software for: 6-12 months ### "Heating + AC company review " July 9, 2021 5.0 Has been positive and the assistance from the team when we have struggled with things has been great. Pros It’s versatility and that we have support 7 days a week Cons It’s profit margin reporting is not great Alternatives considered [Surefire CRM](https://www.capterra.com/p/202529/Surefire-CRM/) Reason for choosing BigChange The versatility Review Source Response from Simpro Software September 15, 2021 24/7 we are here for our customers! Thank you for choosing us as your service partner. Team BigChange MF Mark F. UK Transport Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Piece Of Kit" October 31, 2022 5.0 Pros Its so easy and supportive for all aspects of the business Cons Nothing, its all good, easy to understand, plan and compile reports Review Source Response from Simpro Software January 6, 2023 Hi Mark I'm so pleased you are seeing such a positive impact from using BigChange and thank you for taking the time to post your comments. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer SA Sunu A. Fleet Manager Government Relations Used the software for: 2+ years ### "A good piece of software" February 12, 2021 4.0 The best thing about the system is it being so easy to use and the customer service is exceptional.. Pros The reports produced are very well detailed. Cons Tracker lagging and the use of admin not being tailored to specifics. Review Source Response from Simpro Software April 12, 2021 Thank you for your review - our 'exceptional customer Service' team were thrilled to hear your feedback! We are also happy to hear your appreciation of our reports options. We continually introduce, update and improve our features to ensure customers can tailor/configure to their system to suit their industry and their own processes. Thanks again! SE Sophie E. Project Coordinator Utilities Used the software for: 2+ years ### "Great Product" September 7, 2021 5.0 Had a great experience so far, no issues. Pros Easy to use, easy to set up and you have the support from Road Crew when you need it. Cons I have no cons for this product so far, it has been great for our business. Review Source Response from Simpro Software September 15, 2021 Thank you for your review - so great to hear how easy to set up and easy to use you find your system. Thanks again! Team BigChange nW nicholas W. manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wheadon's Group Travel Ltd" February 24, 2021 5.0 We can easily manage dead mileage and cut fuel cost by using the system and currently have trackers fitted on 44 buses Pros The system is really easy to use and the price is excellent compared to others on the market Cons The system covers everything that we require from the system Reason for choosing BigChange \[SENSITIVE CONTENT HIDDEN\] showed me a demo I then had a couple of trackers fitted and then a couple become 44! this shows how much I like the system. Review Source Response from Simpro Software April 12, 2021 We LOVE to see our customers saving money! Thank you for choosing BigChange! SR Sophie R. Office Manager Construction Used the software for: Less than 6 months ### "Perfect for businesses preparing for the future" July 23, 2020 5.0 The Bigchange team have been great, the training has been easy to follow and catered to what we needed from the system first. I love the fact that the meetings are recorded and sent to me so i can go back and re-watch the training as and when needed. \[SENSITIVE CONTENT HIDDEN\] and the team have done a great job in listening to our needs of the system and showing us how it can work for us. Pros I love the fact that everything we need to manage the business is under one platform. Our CRM, checking sheets, HR, quotes, invoicing, vehicle tracking etc. It makes my job so mch easier and helps me to manage the team wherever i am. It also goes a long way to helping our company look after the environment by allowing us to go paperless. Cons I haven't found a 'Con" as such yet. Im still new to the system. The system itself takes alot of training but this is understandble with the broad range of features it has. Reason for choosing BigChange N/A Switched from [Arb Pro](https://www.capterra.com/p/174928/Arb-Pro/) We wanted a system where we could do our work digitaly and bring all our different platforms under one. Review Source AS Annette S. Office Manager Industrial Automation Used the software for: 2+ years ### "The Story so Far .............." July 20, 2020 4.0 I find having everything on the one system extremely helpful, from scheduling the engineers to invoicing saving notes and information to the back of each job. Pros I have found the system easy to work with and over the last several years I have seen the system perfect in many ways. I find the CRM system the best I have ever used. Cons I have had a small amount of training on the stock system and found this complicated and quite intense. Reason for choosing BigChange I believe Big Change was chosen because of the paperless functionality. Review Source ND Nicola D. Operations Manager Facilities Services Used the software for: 2+ years ### "great service" February 21, 2020 5.0 good service, excellent training and ease of communication. Pros ability to have all the information required on one system Cons Not very easy calendar use due to the type of work we do. Reason for choosing BigChange use of the tablet, ease of use for the information collection, price Review Source Response from Simpro Software February 25, 2020 We work hard to ensure our customers love us so it's great to hear that you are happy with the training you have received and your ongoing service. JobWatch was designed to provide all information in one simple platform so we are glad you are reaping the benefits. Thank you for your review. AN Alan N. External Liaison Manager Utilities Used the software for: 6-12 months ### "Work Management System" August 15, 2019 3.0 The overall experience has been fairly good, however, we have had to develop various work arounds to tailor for our needs. Pros It is easy to view engineers/jobs on the main screen. Search function is also useful for specific searches i.e. individual engineers. Cons Unscheduled jobs are not easy to separate and view quickly and in turn can't bulk schedule at one time i.e. 40/50 jobs. We can't blank out the availability of engineers i.e. holidays, training etc... Review Source Response from Simpro Software August 22, 2019 Hi Alan, thank you for your comments. Within the BigChange platform it is possible to create 'absence types' which can be used for Annual Leave, Training, Sickness etc. These can be added to resources either from the web interface, or requested by resources via the tablet. When an absence is approved, this blocks out their availability on the schedule. Should you require any additional information on how to set this up, please contact RoadCrew Similar Products Featured