--- title: "BigChange Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigChange Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BigChange Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigChange ## What is BigChange? BigChange gives service businesses a live scheduling and dispatch view for jobs, mobile workers and vehicles. UK office teams can see availability, allocate work, adjust priorities and use location context when plans change. Updated job details reach the field through the mobile app, helping your business reduce clashes, limit avoidable travel and keep customers better informed. ## What is BigChange used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Top alternative Featured Overall rating Based on 270 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Pros & cons Responsive customer support experience Collaborative team management platform Operational bugs and reliability concerns Starting price £14.95 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigChange?[Manage this product listing](https://www.g2.com/products/bigchange/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigChange 4.5 (270) VS. [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £14.95 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (270) Ease Of Use 4.6 (1,447) Value For Money 4.3 (244) Value For Money 4.4 (1,250) Customer Service 4.6 (267) Customer Service 4.6 (1,400) ## BigChange alternatives [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (506)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Commusoft](https://www.capterra.com/p/149651/Commusoft/) [4.7 (212)](https://www.capterra.com/p/149651/Commusoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149651/Commusoft/) [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) [3.9 (151)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10529/Simpro-Enterprise/) ## FAQs about BigChange Overview ### What problems does BigChange solve? BigChange solves paper-based field-service administration, disconnected job scheduling, and limited visibility into engineer and vehicle activity. It connects digital job cards, live location updates, customer records, signatures, and invoicing so completed work reaches billing faster. Dispatchers, service managers, office administrators, fleet teams, and mobile engineers benefit from coordinated daily operations and more accurate customer updates. Answer based on 155 reviews Overview ### Which roles and teams benefit most from BigChange? BigChange is most used by directors, managing directors, and general managers overseeing field-service performance, costs, and delivery. Operations, transport, and service managers coordinate scheduling, dispatch, vehicle activity, and job completion. Office managers, administrators, and project coordinators manage customer records, paperwork, booking details, and communication between field staff and the office. Answer based on 270 reviews Overview ### What company size and industries is BigChange built for? BigChange is for UK field service small businesses, particularly construction firms, with office and mobile teams replacing paper, coordinating jobs, tracking progress, and invoicing completed work. Small businesses represent 89% of reviewers, while construction accounts for 28%, facilities services 14%, and environmental services 7%. Midsize and enterprise users comprise 8% and 3%. Answer based on 270 reviews Features and Usability ### What are the key features of BigChange? BigChange includes scheduling and calendar management for assigning jobs, checking availability, and updating plans as field activity changes. Mobile access gives employees job details, while GPS and real-time data support location and job-progress visibility. Billing and invoicing, customer database, service history, and work order management maintain job and client records. Answer based on 61 reviews Pricing ### How much does it cost and what fees or limitations are included? BigChange offers Vehicle Tracking from £14.95 per month. Job Management starts at 79.95 per month with free vehicle tracking for each mobile user, while Job Management Plus costs 99.95 per user monthly and includes rugged Samsung tablets. Reviewers cite extra implementation, account-package integration, and excess tablet-data charges, alongside concerns about long contracts. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does BigChange integrate with? BigChange integrates with four third-party tools: Xero, Sage 50 Accounting, Microsoft Outlook, and Sage 50cloud Accounting. Xero and Sage 50 Accounting support invoice exports, invoicing, customer accounts, and credits. Microsoft Outlook is used for contact-related email records, while Sage 50cloud Accounting is referenced for accounting connectivity. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigChange? BigChange offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that field users and everyday users can learn core tasks quickly with focused training, while administrators may need more time for setup, templates, integrations, and advanced features. Some users find video training too fast or initial sessions overwhelming. Answer based on 21 reviews Getting Started and Support ### What customer support options does BigChange offer, and how do users rate the experience? BigChange offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support staff as responsive, knowledgeable, and helpful, with timely answers by phone and email. However, some report inconsistent onboarding, changing account contacts, slower follow-through, and extra charges for implementation or custom changes. Answer based on 119 reviews Ease of use ### Is BigChange easy to use for job management? BigChange makes daily job management easier by bringing scheduling, quotes, field updates, and customer records into one system. Small business teams often find the web and mobile tools straightforward after setup, but configuration can take time. Custom forms, templates, and automations may require training or stronger Word and Excel skills. Answer based on 93 reviews ## Who uses BigChange? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer support experience 87% positive reviews out of 103 Most reviewers find customer support attentive, helpful, and proactive in resolving issues and implementing feedback. Dave C. Director, 2 - 10 employees. "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world." Operational bugs and reliability concerns 42% negative reviews out of 52 Some reviewers report bugs and issues, such as glitches, outages, and slow problem resolution impacting daily operations. Collaborative team management platform 93% positive reviews out of 30 Most reviewers describe team collaboration as seamless, enabling easy job sharing, tracking, and centralized oversight. Business process efficiency gains 88% positive reviews out of 25 Most reviewers indicate efficiency improvement through streamlined workflows, time savings, and enhanced productivity across operations. ## Features AI summary Based on 16,930 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) BigChange supports all three features that reviewers rate most highly: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses assign work as needs change, manage appointments more accurately, and keep schedules organized in one place, allowing teams to respond faster and coordinate daily operations more efficiently. Calendar Management 4.2 (68) 66.18% of 68 reviewers that rated this feature as important or highly important It gives you a clear overview of team availability, resource allocation, and absence tracking, supporting long-term planning. Reviewers appreciate the multiple calendar views, ease of managing holidays, and simple rescheduling, though some mention occasional hidden jobs and limited device visibility. Mobile Access 4.1 (77) 74.03% of 77 reviewers that rated this feature as important or highly important You benefit from accessing schedules, job details, and reporting on the go via tablets and mobile devices. Some reviewers find mobile access critical for fieldwork and cross-device use, but others report occasional glitches, limited admin functions, and a less intuitive mobile interface. Scheduling 4.4 (79) 81.01% of 79 reviewers that rated this feature as important or highly important BigChange offers you flexible and efficient job planning, including drag-and-drop assignment, workload visibility, and travel distance checks. Users think it’s easy to use and vital for daily operations, but some say navigation can be cumbersome and auto-scheduling could improve. Billing & Invoicing 3.8 (58) 79.31% of 58 reviewers that rated this feature as important or highly important This aspect helps you streamline invoicing, consolidate charges, and integrate with Sage and Xero. Reviewers appreciate quick, automated billing and improved cash flow, but some mention issues with VAT, Sage integration, and limited financial capabilities. Real-time Scheduling With this capability, you can instantly assign and update jobs for field teams, track their locations, and quickly respond to emergencies. Reviewers appreciate the immediate updates, flexibility for last-minute changes, and time-saving benefits, though some mention occasional system slowdowns. Work Order Management 4.1 (44) 45.45% of 44 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders BigChange 209 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Verifies and confirms the accuracy of an address Manage advertising space and its sales within your network or publication A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Converts images into a textual description, identifying key elements. Uses AI to condense large amounts of text, audio, or video data into a coherent form Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Provides a built-in API builder for developers. Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Completes tasks independently without constant human intervention Allows users to attach barcode and/or signature data within a report. Scan barcodes to ensure accurate pricing and label tracking Use a dashboard to view benefits that are selected by employees or offered by employers This aspect helps you streamline invoicing, consolidate charges, and integrate with Sage and Xero. Reviewers appreciate quick, automated billing and improved cash flow, but some mention issues with VAT, Sage integration, and limited financial capabilities. Allows clients to book jobs through the desktop page or within the app. Create budgets based on historical data and future projections A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. It gives you a clear overview of team availability, resource allocation, and absence tracking, supporting long-term planning. Reviewers appreciate the multiple calendar views, ease of managing holidays, and simple rescheduling, though some mention occasional hidden jobs and limited device visibility. Build, track, and maintain relationships with candidates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods An itemized to do list that can be edited as tasks are completed Notifies clients, should any delays or mishaps occur. Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share AI models, media files, communicate, and work together Designed to serve commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Manages compensation such as salary, bonus, and benefits processes, aligning with policies Catalog, manage, and develop employee skill sets Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integrates with CRM software to monitor all aspects of the customer relationship. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Notifies field service workers of their upcoming assignments. Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Allows users to create forms with branching logic without any code. Generate estimated arrival times for drivers to keep back office or customers informed Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Allows users to access built-in work instructions. Enables communication within the app from manager to field service employee. Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Manage and track employee referrals for open job positions Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Track the location of specific equipment at all times Create, share, and manage the distribution of job descriptions/duties Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Includes some ability to serve as a sales and ordering application. Create, save, and store files Store and access documents, forms, and photos in one centralized place Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Allows employees to set and manage work or career related goals System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Records GPS and time data points in reports. Managing service requests, incidents, IT issues & support with a ticketing system Information, data and reports that are being tracked over time Automates core HR functions such as talent management, employee evaluation and learning management Provides built-in image and video recording capabilities. Create and manage internal campaigns to improve company culture or business strategy. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system. Monitor product stock levels Track and manage inventory levels to maintain proper supply Create, share, and manage the distribution of job descriptions/duties Manage and track all job information and associated tasks Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Predict labor requirements based on past and present data/trends Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Track asset locations using GIS and GPS technology. Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Collection of images, videos and other digital content that can be used You benefit from accessing schedules, job details, and reporting on the go via tablets and mobile devices. Some reviewers find mobile access critical for fieldwork and cross-device use, but others report occasional glitches, limited admin functions, and a less intuitive mobile interface. Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Observe and track the demand, usage, progress or quality of a system, product, or user Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple locations Allows users to give natural-language instructions for browser-based tasks. Converts scanned or image-based documents into searchable, screen-reader-compatible text. Ability of websites, web applications, or mobile applications to function without an active internet connection Allows users to access and finalize forms without an internet connect. Track/log the amount of time employees worked per job using a timer Create orientation programs for new employees or students Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Manage employee salary processes, data, taxes, and records administration efficiently Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Generative AI models can create personalized recommendations for users based on their preferences and behavior. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Plan and coordinate all the resources, costs and time needed to execute assignments Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics With this capability, you can instantly assign and update jobs for field teams, track their locations, and quickly respond to emergencies. Reviewers appreciate the immediate updates, flexibility for last-minute changes, and time-saving benefits, though some mention occasional system slowdowns. Receive system updates as soon as any changes are made Tools to find, assess, and hire suitable candidates for a job within an organization Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Converts data collected from forms into reports in a variety of file types (PDF, Word, etc). Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. For residential properties Assign available resources to various projects and tasks Ensure the answer provided fits set parameters (numerical, positive number, etc.) Allows users to see tasks according to permissions and roles. Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions BigChange offers you flexible and efficient job planning, including drag-and-drop assignment, workload visibility, and travel distance checks. Users think it’s easy to use and vital for daily operations, but some say navigation can be cumbersome and auto-scheduling could improve. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track and manage sick leave time Allow users to access multiple services after entering their login credentials once Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Track employee skills, competencies, training & qualifications Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons Create a new work order Creating, assign, and track jobs and/or tasks for work orders Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (269) 4.3 Based on 269 reviews ## Pricing Value for money 4.3 (244) [View pricing plan details](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/pricing/) Vehicle Tracking £14.95 Other,Per Month It includes: - Plug-In OBD Tracking - Mobile Phone Tracking - Messaging - Maintenance Activity - Health & Safety - Hard Wired Tracking - Fleet Management - Expenses - Driver Checks - Alerting - Driver Behaviour - Defect Management - Real-Time Tracking - Timesheets - Reporting & Performance Management Job Management £79.95 Other,Per Month It includes: - Alerting - Call Handling - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Hard Wired Tracking - Health & Safety - Invoicing - Jobs & Process Workflow - Maintenance Activity - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Schedule & Dispatch Jobs - Stock & Equipment - Timesheets Job Management Plus £99.95 Per User,Per Month It includes: - Timesheets - Jobs & Process Workflow - Maintenance Activity - Management Software - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Rugged Mobile Tablet With Data Sim - Schedule & Dispatch Jobs - Stock & Equipment - Alerting - Call Handling - Cradle - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Free Installation - Hard Wired Tracking - Health & Safety - Invoicing Job Management Unlimited £124.95 Per User,Per Month Value for money 4.3 (244) 4.3 Based on 244 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (267) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (267) 4.6 Based on 267 reviews ## User reviews Overall rating 4.5 Based on 270 reviews Filter by rating 5(172) 4(68) 3(22) 2(4) 1(4) Mentioned topic Sorted by most recent LB Laurent B. Gérant Construction ### "Oubliez, il y a beaucoup mieux" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2024 Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais. Pros La géolocalisation est très bien intégrée dans le logiciel Cons Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société Switched from [ARTINOVE](https://www.capterra.com/p/241551/ARTINOVE/) Besoin de plus de fonctionnalités notamment planing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephen M. Director Construction ### "BigChange User Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2024 Excellent product and the customer support is world class Pros Has helped reduce alot of pressure points Cons Not all the reports appear to tabulate correctly Switched from [CASH](https://www.capterra.com/p/92976/CASH/) Limitation with Cash system and very little development Alternatives considered [Uptick](https://www.capterra.com/p/189344/Maintenance/) Reasons for choosing BigChange Felt that Big Change gave us a bit more flexability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2024 Hi Stephen, We’re so grateful that you took the time to leave us a 5-star review. Thank you! If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting. louise.stone@bigchange.com Best wishes Louise JM Jake M. Operations Director Facilities Services ### "Bigchange Review TDS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 5, 2024 For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. Pros \- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing Cons \- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2024 Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise AS Ali S. Property manager Telecommunications ### "Bigchange / gamechanger " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 Its been a great experience and very user friendly Pros The ability to track all the work being logged and provide updates. Cons Nothing bigchange is great software all the eay round Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2024 Hi Ali We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you! Best wishes Louise DC Dave C. Director Facilities Services ### "The centre of our business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 7, 2024 Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. Pros It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer. Cons The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. Switched from [Workever](https://www.capterra.com/p/178267/workever/) One of our shareholders used the product in their businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise JT James T. MD Construction ### "2nd Time Round" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2024 Pros It is simple to use and highly editable. This give the business the flexibility to change a process instantly Cons 5 year contract, Cost. There are also some functions such as dashcams we would like Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2024 Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise AS Anmol S. Associate software engineer Information Technology and Services ### "Great for everyone " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 1, 2023 It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there. Pros It solves our some biggest pain points for us it helped us manage our team and get better tracking system. It worked better as a collaboration tool as well. Cons Nothing it is working great for us and we had no problem with us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2023 Hi Anmol, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise DB David B. Systems Support Specialist Environmental Services ### "Great product for security of the device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done. Pros They have a knowledgeable team that can assist our IT in getting the best out of the product. Cons As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi David, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise JP Jodie P. Head of Operations Construction ### "Team capacity management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 1, 2023 Very positive, really like the system and would recommend. Pros The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time. Cons There are many more functions that could be added. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi Jodie, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise CH Carla H. Managing Director Facilities Services ### "Fantastic onboarding process" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2023 Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established. Pros We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth. Cons The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Three years in with Joblogic and we were still disappointed with it. Having met the \[sensitive content hidden\] at an event and explained the challenges we were promised a call from our account manager which never happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise [View all Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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