Call Center Software

5 / 5 34 reviews

Who Uses This Software?

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.


Average Ratings

34 Reviews
Badge-support Badge-functionality Badge-recommended Badge-support
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CallTools
  • calltools.com/
  • Founded 2014
  • United States

About Call Center Software

Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.


Call Center Software Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Call Center Software Reviews Recently Reviewed!

One of the better call center tools out there.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how easy it us to load lead data into the system and to get it configured to use. It ony takes a few minutes to be u and running.

Cons: I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time.

Vendor Response

by CallTools on November 20, 2017

Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team

By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed.

Cons: .

Overall: I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found.

Vendor Response

by CallTools on October 31, 2017

Thank you for your incredible review! We're proud to offer a contact center platform that rises above the others. Streamline your process from inbound to outbound with our wide range of features. Our Customer Support team provides initial training then helps with any follow-up questions you have or assistance you need. We're glad to hear that CallTools.com exceeded your expectations! Please let us know if there is anything we can help you with. - Your CallTools.com Team

6dde74d46a713ad555f4b2c76560f0d0

Great AutoDial and Management Oversight ability

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Overall: The ability to have better management oversight and for team to make more calls.

Vendor Response

by CallTools on October 23, 2017

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

I set up Call Tools to do some marketing for my company. Great product and easy to use.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied.

Cons: I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good.

Overall: Allowed us to touch base with thousand of potential customers.

Vendor Response

by CallTools on October 16, 2017

Hi David! Thank you for taking some time to leave us a review. We're glad we were able to work together to figure out how to deliver the message you needed to send and that you got in touch with your prospects! Please don't hesitate to let us know if there's anything else we can do to help. - Your CallTools.com Team

This dialer is very easy to use! The way you can switch from campaign to campaign with just a click.

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it!

Cons: The only thing that I do not like about the software is that it works best without wifi and better with hard wire.

Overall: Time. It saved me a lot of time because its easy to use.

Vendor Response

by CallTools on October 09, 2017

Hi Oscar! Thank you for taking the time to leave a review! The ability to consolidate each of your campaigns on a single platform keeps your outbound dialing as simple as possible. Although it would be convenient to run CallTools.com from a Wi-Fi connection, it is difficult to power such a feature-packed software without a hardwired connection. But we're glad that those features are saving you valuable time throughout the day! - Your CallTools.com Team

The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate.

Overall: makes my outbound calls very easy.

Vendor Response

by CallTools on October 09, 2017

Hi Matarsha! We appreciate you taking the time to leave such an in-depth review. All of the features available on the CallTools.com platform are included, whether you focus on outbound dialing or receiving inbound calls. We're also proud of our accessible and informative Customer Support team, available during peak dialing hours! If there is anything we can help you with, please don't hesitate to reach out! - Your CallTools.com Team

Good dialer and CRM

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Always adding new features, and they listen to their client's needs when it comes to features. I would recommend you check this system out.

Cons: Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer.

Overall: Increased productivity.

Vendor Response

by CallTools on August 14, 2017

Richard, thank you for taking a moment of your time to review your experience with CallTools.com. We appreciate it! We're proud to offer a wide range of features, all included with your monthly cost. Thank you for letting us know how we can improve; we always aim to provide the best experience for our customers. Don't hesitate to let us know if there's any other way we can help! - Your CallTools.com Team

simple and easy to use dialer.

Aug 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this.

Cons: nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand

Overall: sales

Vendor Response

by CallTools on August 07, 2017

Josiah, thank you for your review! We always appreciate it when someone takes a moment of their time to do so. We're thrilled to hear the voicemail drop was especially helpful for you! It's a convenient feature that makes your dialing even quicker while increasing response rates. Let us know if there is any other way we can help! - Your CallTools.com Team

Great Service! John M. at Call Tools made sure any question or problem(Which was rare) that I had wa

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless Dialer, very easy transfer process, calls were very quick and allowed the agents to make up to 400 calls a day

Cons: The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times

Overall: Doubled in Revenue

Vendor Response

by CallTools on August 04, 2017

Josh, thank you for taking a moment of your time to leave us a review! We're thrilled to hear you doubled your revenue with our predictive dialer! We offer the ability to integrate with almost any third-party CRM so you can push contact information from our CRM into your pre-existing program. Please don't hesitate to let us know if there is any way we can help you continue to excel! - Your CallTools.com Team

Flawless

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clear calls and fast connection is very important to my team. This software is very user friendly. I can customize the software to simulate my current CRM so data exchange is seamless between programs.

Cons: I do not have a con that I can offer yet. Using the software did arise some new questions but these were answered by staff support.

Overall: Increase my dials, save time and

Vendor Response

by CallTools on July 24, 2017

Amus, we appreciate you taking the time to write a review! Transferring client information from our built-in CRM to your third-party CRM is as quick as the click of a button. We're glad we could help answer your questions and are available should you need any additional assistance! - Your CallTools.com Team

Excellent experience!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The smoothness of the software is what we like most! We switched from another software that had several connection issues. CallTools was a welcomed change for us and our agents!

Overall: Ease of use, call quality, and effectiveness

Vendor Response

by CallTools on July 17, 2017

Hi Felicia! We appreciate you taking the time to review CallTools.com. The close relationships we have with our carriers allows us to offer the best call quality available. Please let us know if there's any other way we can help make your transition between platforms any easier. - Your Team at CallTools.com

Fantastic system that i highly recommend

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch.

Cons: Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not.

Vendor Response

by CallTools on July 17, 2017

Hello Ryan! Thank you for taking some time to review how CallTools.com has helped escalate your business. In regards to adding data columns, we have a feature called Custom Fields that allows you to add in custom data columns to your CRM. Our Customer Support team will reach out to help you set up this integral feature! Thank you again. - Your CallTools.com Team

Easy to use, easy set up, proficent

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons: Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Overall: Great for outbound calling cambaigns!

Vendor Response

by CallTools on June 13, 2017

Hi Barb! Thank you for taking the time to leave a review. We're happy you found the speed and precision of our predictive dialer helpful for your team! Eliminating agent downtime increases calling ratios and keeps your employees on-task throughout the day. We're glad to have you as a part of the CallTools.com family. If there's anything we can help with, please don't hesitate to contact customer support! Your CallTools.com Team

Excellent Customer Support

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had a great experience working with Call Tools. Their customer service was very responsive helping us with a custom configuration. The portal is easy to use and has a wide set of call center functionality

Vendor Response

by CallTools on March 14, 2017

Colin, Thank you for your review! Custom integrations are one of the greatest offers on our platform. We're here to help you grow your business in any way possible. We're glad to hear customer support was so helpful in getting it implemented for you after our engineers wrote it! Please let us know if there is anything else I can help you with! Your CallTools.com Team

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: shots out to the whole team and my account manager chase

Pros: EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons: COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

Great Experience

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: One of the best dialer's I have used with a lot of options and highly detailed. Great staff and tech team. I was impressed from the beginning and pleased with my overall experience.
I highly recommend Calltools.

Vendor Response

by CallTools on March 14, 2017

Lahra, Thank you for your incredible review! We're happy to offer our feature-packed dialer with everything included. No hidden fees or extra charges; it's all yours. We're thrilled with the work our customer support and sales team put in to ensure an amazing experience of each of our customers. If there is anything we can help with, please don't hesitate to let us know. Your CallTools.com Team

Great Call Center Solution

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Call Tools was easy to work with and set up was a breeze! We had a need to get started right away and within hours Call Tools had us up and running. The price was the best and the customer and technical support is fantastic! I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.

Vendor Response

by CallTools on March 14, 2017

Jane, Thank you for your review! We're proud of the work that both our customer support and sales teams put in every day. We're here to bring you the best experience and smoothest transition available, and are glad that was true for you. Please don't hesitate to let us know if there is anything else we can help you with! Your CallTools.com Team

Everyone I speak with is there to help!

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage. Rep and his team are always there when we need them, even on Saturday mornings. All I can say is WOW!

Vendor Response

by CallTools on March 14, 2017

Jeffrey, Thank you for your review! Using a predictive dialer in your contact center maximizes the amount of calls your agents can take. We help you push the competitive edge in your industry with top-of-the-line tools and features that gear you for success. We're glad to hear that James has been an integral part of the process. He's great! Please don't hesitate to let us know if there's anything else we can help you with! Your CallTools.com Team

Amazing Service and Ease of Use

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has saved us a ton of time, The customer service is Amazing as well!! These guys work day and night to get service delivered. Love their sales team as well!!

Vendor Response

by CallTools on March 14, 2017

Dinesh, Thank you for taking the time to leave a review! We agree; our customer support and sales teams are incredible. We pride ourselves on being patient, helpful, and making things easy to understand. Our customer support sets us apart and above and our sales team is eager and excited to get you started! Let us know if you are in need of any assistance! Your CallTools.com Team

Great Product, Great People

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Working w call tools has been a great experience. The product is solid and has all the features you would need to run your call center or small business.
What sets call tools apart is the customer care. My sales rep stuck with me through setup, assisted working w their programmers to implement all the features I needed.
They even created some custom analytics for us. Five stars all around

Vendor Response

by CallTools on March 14, 2017

Jordan, Thank you for your review! We're proud to offer a software that includes all features without hiding some behind additional costs. Our customer support team is like no other; always available during business hours and ready to assist. Please let us know if there is any other way we can help you! Your CallTools.com Team

This is the dialer you want

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost effective, easy to use and backed by great service.

Cons: Can't think of one.

Overall: We've tested multiple dialers available on the market. This is one is the one you want for your business. It's web based, plug and play, easy to use/manage, cost effective and backed with great service team.

Recommendations to other buyers: Try it

Vendor Response

by CallTools on March 14, 2017

Tim, Thank you for taking the time to review us! Having a cloud-based dialer simplifies the setup process and our top-tier customer support team makes it easy to understand. We're thrilled to hear you've had a great experience thus far and look forward to providing fantastic service in the future as well! Please let us know if there's anything we can help you with. Your CallTools.com Team

Don't Get Much Better Than This

Feb 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time saving and packed with information and UI is simple.

Cons: A better management when using slow Internet connection.

Overall: I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Recommendations to other buyers: It makes my business run smoothly. It is very versatile and the analytics is clear.

Vendor Response

by CallTools on March 14, 2017

James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team

Best Predictive dialer

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup

Cons: Wish that the crm as better

Overall: Easy to use. Sales rep and support team are there to make sure you're happy. I would highly recommend based on easy to use and cost effective.

Recommendations to other buyers: n/a

Vendor Response

by CallTools on March 14, 2017

Jon, Thank you for taking the time to leave a review! We're proud of the work our team puts forward on a daily basis to provide our customers with the best service available. We're glad to hear they have helped create a painless setup for you on our dialer! Please don't hesitate to let us know if there's anything else we can help you with! Your CallTools.com Team

Everything is Perfect Except Scheduling Callbacks

Feb 02, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Recommendations to other buyers: Pay attention to your callbacks and that the date you picked is actually set the same.

Customer Service

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy functionality

Overall: I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional. He was so helpful, prompt in his responses, quick to resolve any problem. he exemplifies the true meaning of customer service

Vendor Response

by CallTools on March 14, 2017

Jason, We're glad to hear that James has been so helpful in handling your experience with CallTools.com! We hope you feel the same about each representative you get in touch with. If you ever find yourself needing any assistance with the software, our Technical Support team is just as dedicated as our Sales team. If there is anything else we can do to help you scale your business, please let us know! Growing your company with you is one of our top priorities. Your CallTools.com Team

Great Service

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've tried different auto dialer solutions, and Calltools.com gives us more channels per caller we have ever had, for a fraction of the price and among the best service as well. I would strongly recommend to anyone needing this service.

Vendor Response

by CallTools on March 14, 2017

Jeff, Thank you! Our in-house developers work to build a stronger, more powerful product every day. Everyone on our team aims to provide reliable and consistent service to each of our customers. If there is anything else we can help you with please don't hesitate to let us know! Your CallTools.com Team

Easy to use

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use.

Cons: Price

Overall: Setup was easy. Customer support is just a phone call away. I would recommend . Pricing could be a little more competitive though.

Recommendations to other buyers: N/A

Vendor Response

by CallTools on March 14, 2017

John, Thank you for your review. Our Customer Support team is always available Monday through Friday, 5AM to 5PM PST, to answer your questions and guide you when you need help. However, we're sorry to hear you feel our pricing is not competitive enough. We do our best to price our premium product at an affordable rate. Please don't hesitate to let us know if there is anything we can assist you with! Your CallTools.com Team

Overall a good product.

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The product itself seems very well build and their support is great. Unfortunately for us we hit a roadblock and were not able to move forward. Specifically, we were using their dialer. Their system requires your leads to be loaded into the CRM from which you make the call lists. Because of this, you cannot have duplicates based on a phone number. So if you have a customer that has 2 separate records you need to keep separate you can only have one set of data inside the CRM. This causes issues because we cannot relate the call disposition back to the correct record.

We have found this is one of only a couple dialers that will not at least give you a switch to allow duplicates.

Vendor Response

by CallTools on March 14, 2017

Jeff, Thank you for taking the time to leave a review! We¿re sorry to hear that the inability to dial duplicates has caused issues for your company. We keep it as a default setting to help our customers remain in compliance while dialing. This does not work for everyone but we have found it to be the best option. Please let us know if there¿s anything else we can help you with! Your CallTools.com Team

Call Tools Platform

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Cons: There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Overall: I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.

Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.

There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.

I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Recommendations to other buyers: Spend some good time learning the platform and don't be afraid to call their customer service. They are really helpful if you have any questions or problems.

Vendor Response

by CallTools on March 14, 2017

Mark, Thank you for your detailed review! We understand our platform has a lot to offer which may appear overwhelming, but we're glad you contacted our incredible Customer Support team to help you understand and utilize the tools available.We are available during all our business hours to assist you with any troubles you're experiencing with the system. Just as you experienced, when you invest time into learning how to operate the dialer, the results return tenfold. Please don't hesitate to contact us if you need any further assistance! Your CallTools.com Team

Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Phone clarity and connection rates.

Cons: Can't say I have any complaints.

Overall: Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.

Recommendations to other buyers: Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected. After working with Call Tools on several issues the system became extremely easy to navigate and use effectively to grow my business.

Vendor Response

by CallTools on March 14, 2017

Anthony, Thank you for your review of CallTools.com's Predictive Dialer! We're glad Ed has been a great point of contact for you and that the Customer Support team has made working on the platform understandable. With all of the features that our software offers it may seem difficult to navigate but we pride ourselves on being available to walk you through any difficulties. With the new web phone we've integrated into the dashboard it's easier than ever to start dialing. We hope you'll find it useful at your company. Please continue to let us know if there is anything we can help you with! Your CallTools.com Team

Makes calling large amounts of clients tolerable

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Makes calling large amounts of clients tolerable, no ringing just answers. Simple to use platform and easy to make campaigns

Vendor Response

by CallTools on March 14, 2017

John, Thanks for your review! We have one of the fastest dialers in the industry, capable of dialing up to 30 channels per agent. We're glad to hear that it has been able to help you and your company dial your large lists of clients. As always, please let us know if there's any way we can help your business out. Your CallTools.com Team

CallTools Words

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our old dialing platform was discontinued and we elected to work with CallTools after considering several other options for our call center. We like the functionality and features CallTools offers. Their tech support is always available for us to answer questions. We would certainly recommend them. to anyone needing a dialing platform!

Vendor Response

by CallTools on March 14, 2017

Steve, We're glad you selected CallTools.com with your dialing needs! We're proud to offer a wide range of features that help you grow your business. With all that we have available it may seem overwhelming at first, but our in-house Tech Support team is available during business hours to guide you through any areas you may find troubling. We know how helpful it is to have a dedicated team available. Please don't hesitate to give us a call if there's anything we can help you with. Your CallTools.com Team

Disling system best value I have found

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Wish they had hot keys. So some of my blind people can use it

Overall: I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system

Recommendations to other buyers: Not reallly. It's very straight forward

Vendor Response

by CallTools on March 14, 2017

Michael, Thank you for the review! We're glad to hear our system was easy for you to implement and start using. You'll be pleased to know that we've implemented hotkeys in the past week which are ready to go now! We appreciate the suggestion and hope you appreciate our addition. Please let us know if there's any other way we can assist you! Your CallTools.com Team

better than the rest!

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Cons: Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Overall: I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Recommendations to other buyers: Improve the live agent section by adding the name of the campaign next to the user, also its only possible to connect to the call is when the agent is on a call. When they are not live I need to wait until they speak with someone to connect. I'm still not sure why the abandoned percentage is so high when than the actual abandoned rate that I set is low. Also not easy to understand the advantages/disadvantages of Power dialer vs Predictive. Used both and didn't see any real changes in my agents results or performance

Vendor Response

by CallTools on March 14, 2017

Giora, First of all, our apologies for the late response. We¿re thankful to receive such an in-depth review and should have replied to it earlier! We are proud to offer such a wide range of features available on our system. Live Agent Monitoring completely shifts your ability to manage agents and provides real-time insight you weren¿t able to gather before. We¿re glad it has been so helpful for you! Please don¿t hesitate to reach out if you have any further questions regarding the system. Your CallTools.com Team