# CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallTools the right Auto Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (156) [View alternatives](https://www.capterra.com/p/149510/Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 PF Paul F VP of MarketingMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “We were all able to double our connections per day calling the same leads that we did on other softwares.“ June 19, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “I did notice delays in calls and dropped calls.“ July 12, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikolai L. President Wireless Used the software for: Less than 6 months ### "Great AutoDial and Management Oversight ability" October 19, 2017 4.0 The ability to have better management oversight and for team to make more calls. Pros The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. Cons The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. Review Source Response from CallTools October 23, 2017 Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team JJ Jason J. Ceo Real Estate Used the software for: Less than 6 months ### "Great service " June 19, 2024 5.0 Was great. Michael helped us resolve some audio issues and made sure we were taken care of. Pros We love the ease and set up. We like being able to review our calls. Cons It took us a while to figure out why we had audio issues and thanks to support we fixed it. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) They cap at 2000 minutes a month and we needed unlimited. Review Source Response from CallTools July 2, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words and are glad to Michael assisted you as he did! - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source HN Hannah N. Call Center Manager Telecommunications Used the software for: 2+ years ### "Calltools is the best software to run a successful call center" February 9, 2023 5.0 My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates! Pros I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]! Cons I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team! Review Source Response from CallTools April 13, 2023 Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team DP David P. CEO Renewables & Environment Used the software for: 1-2 years ### "Best Dialer" October 20, 2024 5.0 I had a great experience with it. It is the best dialer we’ve used. Pros I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. Cons I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. Review Source Response from CallTools June 24, 2025 Hi David, Thank you so much for your thoughtful feedback! We're thrilled to hear that the integration with your CRM went smoothly and that your experience with your rep was a positive one — we’ll be sure to pass along the kind words. We also appreciate your honesty about the initial learning curve. We’re always working to make onboarding as intuitive as possible, and your input helps us improve. We're glad to hear the dialer is working well for you overall, and we’re here if you ever need anything. Thanks again for choosing us! - Call Tools Team  LM Ludwig M. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "CallTools - quick to respond customer service." November 18, 2024 5.0 Pros CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem. Cons Haven't had any issue so far with their customer support Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CallTools broad feature set and cost-to-value mostly Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) broad feature set and cost-to-value mostly Review Source Response from CallTools June 24, 2025 Hi Ludwig, Thank you for the kind words! We're thrilled to hear that our customer support team has been responsive and helpful. It's great to know you've had a smooth experience so far — we’re always here if you need anything! - CallTools Team RM Rita M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Time saver and organizer." August 22, 2024 5.0 I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen Pros It saves time and lets me connect with my contact who asked information in much better time Cons There is no weekend support. That slowed me down 2 days with starting to use Call Tools Review Source Response from CallTools August 27, 2024 Hi Rita, Thank you for the 5 Star Review! - Call Tools Team MC Michael C. CEO Pharmaceuticals Used the software for: 1-2 years ### "Recommended Platform" August 27, 2024 5.0 Working with \[sensitive content hidden\] and using Calltools has been a pleasure.\[sensitive content hidden\] is always available and is very helpful Pros Easy to use and fit my needs perfectly. Highly recommended Cons I have no complaints about the service or platform. Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team MR Matt R. Owner Real Estate Used the software for: Less than 6 months ### "Great tool to get leads " July 24, 2024 5.0 Brandon was great to deal with & made my experience easy Pros Leads it helped bring in & ease if use. Cons Can be tough to categorize certain calls to find later Review Source Response from CallTools August 1, 2024 Hi Matt, Thank you for the 5 Star Review! - Call Tools Team TK Tay K. Manager Marketing and Advertising Used the software for: 2+ years ### "Best Dialer" June 13, 2024 5.0 Pros Ease of use and great customer service! We absolutely love this tool and our account manager \[sensitive content hidden\] is great to work with! Cons Nothing bad to say about the platform or the service. Review Source Response from CallTools June 21, 2024 Hi Tay, Thank you for the 5 Star Review! Call Tools Team ML Mark L. CMO Real Estate Used the software for: 1-2 years ### "Efficient Tool" February 9, 2024 5.0 I had an exceptional experience with \[sensitive content hidden\] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me. From the moment I reached out, \[sensitive content hidden\] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy. Pros The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact. Cons Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level. Review Source Response from CallTools May 23, 2024 Hi Mark, Thank you for the 5 Star Review! Thank you for your kind words! We are always here to help. - Call Tools Team DDB Dee Dee B. Agent Real Estate Used the software for: 6-12 months ### "Excellent Tool" June 13, 2024 5.0 This is a proficient tool for when you want to reach many contacts or leads, definitely the way to do so. Pros \[sensitive content hidden\] Has been extremely helpful, knowledgable and professional. Thank you for your hel \[sensitive content hidden\] Cons I loved the platform Review Source Response from CallTools June 21, 2024 Hi Dee Dee, Thank you for the 5 Star Review! - Call Tools Team SH Samuel H. Acquisition Manager Real Estate Used the software for: Less than 6 months ### "Great Company and Staff" June 2, 2023 5.0 My experience was great.\[sensitive content hidden\] did such an awesome job by educating me on the system and also picking up when ever I needed him. Pros I like how there customer service and assigned manager where always going above and beyond for me. Cons Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager Reason for choosing CallTools I chose Call Tools because other investors that I know has praised Call Tools for there ability to deliver. Review Source Response from CallTools June 27, 2023 Hi Samuel, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team sO stacy O. Acquisition Manager Real Estate Used the software for: 1-2 years ### "Call Tools Review" March 30, 2024 5.0 CallTools has been very instrumental in our daily business operation. Shawnie has also been very helpful during the process and getting us started with CallTools. Pros It was easy to set up and use. Also the support is very helpful. Cons We didn't have issues with the platform. Review Source Response from CallTools April 10, 2024 Hi Stacy, Thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did, she's great! - Call Tools Team MF Mark F. President Marketing and Advertising Used the software for: Less than 6 months ### "Call Tools Platform" January 19, 2017 5.0 I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go. Pros These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet. Cons There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! CL Coleman L. Owner Insurance Used the software for: Less than 6 months ### "Huge impact to our business model. " March 8, 2024 5.0 It's a wonderful day in the neighborhood. Pros We got our lead cost to $17 a transfer. Cons All good. They have great service so any complexity can be solved. Review Source Response from CallTools March 12, 2024 Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team RB Ryan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Treasured Leads" April 13, 2021 5.0 It has been a sustaining arm of our business. Our account rep \[SENSITIVE CONTENT HIDDEN\] is great and \[SENSITIVE CONTENT HIDDEN\] in tech support is phenomenal. Pros Simplicity of the admin & agent dashboard. Cons Intermittent down time and when the software requires additional intervention. Review Source Response from CallTools April 15, 2021 Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team dM douglas M. other Real Estate Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" March 23, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... Review Source Response from CallTools April 13, 2023 Hi Douglas, Thank you for the 5 Star Review! Thanks so much for sharing your experience with us! -Call Tools Team FK Firas K. Sales manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Highly recommended " March 25, 2024 5.0 Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option Pros Easy to set up and the customer support Cons Nothing so far all good and no issues to mention Review Source Response from CallTools April 10, 2024 Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team HBP Herbert Bryan P. agent Telecommunications Used the software for: 6-12 months ### "call tools rev" March 2, 2022 5.0 real estate Pros call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails Cons Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer. Review Source Response from CallTools November 3, 2022 Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team Steven P. National Marketing Consultant Used the software for: 6-12 months ### "Great Experience. Software is a bargain at this price point. Cust support and his team are awesome." January 12, 2018 5.0 Pros Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! 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