# CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallTools the right Predictive Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 Jeremy C Exec VP of OperationsAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “I did notice delays in calls and dropped calls.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel Alejandro A. Ingeniero senior de ventas Hidraulica y Neumatica Consumer Services Used the software for: 1-2 years ### " Useful tool for customer service" January 24, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! EF Eric F. Vice President Financial Services Used the software for: 1-2 years ### "Quality Software, Exemplary Support" August 21, 2024 5.0 Pros Their customer service is spectacular. Any time that I have a problem, it's solved the same day. Cons The complexity. This software comes with a massive learning curve. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Poor customer support, poor lead managment, and pay per minute pricing model. Review Source Response from CallTools August 27, 2024 Hi Eric, Thank you for the 5 Star Review! - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source NM Neil M. EVP Insurance Used the software for: 2+ years ### "Vital Tool for Success" July 24, 2024 5.0 \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. Pros Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. Cons Nothing I didn’t like. Everything was easy and user friendly. Alternatives considered [Ringy](https://www.capterra.com/p/182372/iSalesCRM/)[Divi](https://www.capterra.com/p/201958/Divi/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing CallTools Price and support from \[sensitive content hidden\]. \[sensitive content hidden\] provided an elite level of support we didn’t see from other companies. Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) The price for PhoneBurner kept increasing. CallTools was more affordable Review Source Response from CallTools August 6, 2024 Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team HN Hannah N. Call Center Manager Telecommunications Used the software for: 2+ years ### "Calltools is the best software to run a successful call center" February 9, 2023 5.0 My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates! Pros I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]! Cons I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team! Review Source Response from CallTools April 13, 2023 Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team JG Joseph G. Partner Marketing and Advertising Used the software for: 2+ years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 8, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Reason for choosing CallTools Ease of use, customization, most robust, and agent feedback Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users. Review Source Response from CallTools November 3, 2022 Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team TM Tad M. Lead ISA Real Estate Used the software for: 1-2 years ### "If you make a high volume of calls, you need this" March 28, 2024 5.0 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Single line dialing is inefficient. This smokes FUB and Mojo Review Source Response from CallTools April 10, 2024 Hi Tad, Thank you for the 5 Star Review! We are glad to hear you and your team love the system! Happy to be of assistance! - Call Tools Team MM Martin M. Real Estate Agent/Investor Real Estate Used the software for: Less than 6 months ### "Dials fast but not my favorite dialer " October 24, 2022 4.0 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) To see if I could find a faster dialer. I did end up going back to the Mojo dialer. Review Source RM Rita M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Time saver and organizer." August 22, 2024 5.0 I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen Pros It saves time and lets me connect with my contact who asked information in much better time Cons There is no weekend support. That slowed me down 2 days with starting to use Call Tools Review Source Response from CallTools August 27, 2024 Hi Rita, Thank you for the 5 Star Review! - Call Tools Team JJ Jason J. Broker Insurance Used the software for: Less than 6 months ### "CallTools Review" September 11, 2024 5.0 Great no complaints and support/integrations has been very helpful Pros Flexibility and customizability of campaigns and dashboard Cons Nothing so far but will let you know in future Review Source Response from CallTools September 12, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team AG Anthony G. Manager Telecommunications Used the software for: 6-12 months ### "Happy Customer" April 19, 2024 5.0 Our experience with CallTools over the past year has been nothing short of exceptional, and much of our success can be attributed to the outstanding support provided by our sales representative, \[sensitive content hidden\]. From the moment we integrated CallTools into our operations, \[sensitive content hidden\] was there every step of the way, offering invaluable guidance and support. His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one. \[sensitive content hidden\] proactive approach, coupled with his dedication to our success, has been instrumental in driving our business forward. Pros Simple and easy to use. Cost effective with no interruption. Reliable. Cons The monitoring of agents. At first reporting but now that is much better. Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) ReadyMode was having connection issues. Review Source Response from CallTools April 22, 2024 Hi Anthony, Thank you for the 5 Star Review! We are very happy to hear you have been assisted so greatly by our team! Thank you again for the review! - Call Tools Team EG Eli G. President Real Estate Used the software for: 2+ years ### "My Go to Dialer" December 3, 2022 5.0 Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive. Pros Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes. Cons The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools similar price but get the 10-line dialer. Review Source Response from CallTools January 25, 2023 Eli, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team AG Andrew G. Managing Member Real Estate Used the software for: 1-2 years ### "Really really good" June 19, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source Response from CallTools June 28, 2024 Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team MIGN Mary Ivan Grace N. CEO Real Estate Used the software for: 2+ years ### "Calltools Save the Day!" January 19, 2023 5.0 FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to \[sensitive content hidden\], who made all the zigzag brain draining integrations so easy! Pros Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved. Cons None so far, we have been using this for almost 3 years now Review Source Response from CallTools April 13, 2023 Hi Mary, Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team VR Verified Reviewer Founder, President & CEO Used the software for: Less than 6 months ### "By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service" October 27, 2017 5.0 I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found. Pros By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed. Cons . Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! nJ nathan J. CEO Real Estate Used the software for: 1-2 years ### "Review of Calltools" March 4, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source Response from CallTools March 12, 2024 Hi Nathan, Thank you for the 5 Star Review! We Appreciate your kind remarks. - Call Tools Team RB Ratan B. Senior Mgmt Information Technology and Services Used the software for: 2+ years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source Response from CallTools April 13, 2023 Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team AG Ashraya G. Managing member Real Estate Used the software for: 6-12 months ### "Useful Product" April 3, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source Response from CallTools April 10, 2024 Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team dM douglas M. other Real Estate Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" March 23, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... Review Source Response from CallTools April 13, 2023 Hi Douglas, Thank you for the 5 Star Review! Thanks so much for sharing your experience with us! -Call Tools Team FK Firas K. Sales manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Highly recommended " March 25, 2024 5.0 Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option Pros Easy to set up and the customer support Cons Nothing so far all good and no issues to mention Review Source Response from CallTools April 10, 2024 Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team HBP Herbert Bryan P. agent Telecommunications Used the software for: 6-12 months ### "call tools rev" March 2, 2022 5.0 real estate Pros call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails Cons Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer. Review Source Response from CallTools November 3, 2022 Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team JP Josh P. Owner Industrial Automation Used the software for: 1-2 years ### "Good product - works as expected" March 14, 2024 5.0 Pros good power dialer for campaign-based cold outreach Cons the UI is a little outdated and confusing Review Source Response from CallTools March 15, 2024 Hi Josh, Thank you for the 5 Star Review! - Call Tools Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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