# Page 2 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CallTools ## Showing most helpful reviews Showing 26-50 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sean S. Contact Center Manager Financial Services Used the software for: 2+ years ### "Platform is intuitive and easy to use " March 5, 2026 5.0 Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time Pros Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none Cons Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CallTools Heard it from multiple people how good it was so gave it a shot. Also; unlimited inbound and outbound minutes Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Many reasons. Grew out of Five9 and their system was good but the tech wasn’t there Review Source EP Elad P. Manager Real Estate Used the software for: Less than 6 months ### "Okay overall, but not perfect" January 2, 2026 3.0 CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience. Pros CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy. Cons The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted. Alternatives considered [Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools We chose CallTools mainly because it allowed us to centralize outbound dialing without relying on personal phones or Google Voice. With Mojo, we ran into issues with outbound numbers getting flagged as spam, and CallTools was better suited for running outbound calling at scale. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) We switched from Mojo because it required dialing from separate outbound numbers (personal phones or Google Voice), and we were running into a lot of numbers getting flagged as spam. CallTools made it easier to centralize outbound calling and manage dialing at scale, which was the main reason for the change. Review Source PF Paul F. VP of Marketing Marketing and Advertising Used the software for: 1-2 years ### "Calltools - Absolute Game Changer!" June 19, 2025 5.0 I’ve used just about every calling system out there. Calltools is incredibly superior and has been a game changer for us. We doubled our appointment volume just by being able to adjust and use live filters. We’ve also been able to nourish our leads for longer. Chaz has been absolutely amazing and always there for us whenever we need something. I absolutely love Calltools and would never consider using another software. It has been a complete game changer for us. Pros My favorite thing that has been the biggest game changer for us are the live filters. No other software offers something like this where we can be so specific with the redial rules and targeting. I also like how user-friendly and simple the software is to use. We were all able to double our connections per day calling the same leads that we did on other softwares. Cons I really can’t think of any downsides. The pricing is very fair and far superior to any other software like Mojo, Five9, GHL, or ready mode. Switched from [Five9](https://www.capterra.com/p/132405/Five9/)[Readymode](https://www.capterra.com/p/136728/Readymode/)[mojo](https://www.capterra.com/p/212343/mojo/) Better value and we were needing to try something new Review Source Response from CallTools June 24, 2025 Hi Paul, Wow! — thank you so much for the incredible feedback! We're thrilled to hear that the live filters have made such a powerful impact on your team's performance. It’s amazing to know you’ve doubled your connections and appointment volume just by optimizing with CallTools — that’s exactly the kind of success we aim to deliver. We’re also glad the user-friendly interface has made adoption easy, and we’ll be sure to pass your kind words along to Chaz — he’ll be thrilled to hear he’s made a difference! It truly means a lot that, after trying so many other systems, you’ve found CallTools to be the standout solution. We’re honored to be a part of your growth and look forward to continuing to support your success. Thank you again for such a thoughtful and enthusiastic review! - Call Tools Team JB Jordan B. Director of Inside Sales Renewables & Environment Used the software for: 1-2 years ### "Call Tools Review" June 20, 2025 5.0 My experience has been excellent so far. Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable amount of time. Pros The functionality of the system is excellent. Tied in seamlessly with our crm. We have been cranking out appts since we made the switch. Also \[sensitive content hidden\] has been an incredible asset, being able to work with him directly we’ve really been able to fine tune our system and get the most out of our data. Cons Not being able to remove leads from dnc while uploading files. Although the new feature helps big time, just an additional step. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[Five9](https://www.capterra.com/p/132405/Five9/)[Velocify](https://www.capterra.com/p/129463/Velocify/) More robust system , better functionality for what we are doing. Review Source Response from CallTools June 24, 2025 Hi Jordan, Thank you for the fantastic feedback! We’re so glad to hear the system has been performing well and helping you boost your appointment volume — that’s exactly the kind of impact we strive for. It’s also great to know the CRM integration has been seamless and that our team has been such a valuable resource in optimizing your setup. We appreciate your note about the DNC list handling during uploads — that’s helpful insight, and we’re always looking for ways to streamline processes even further. Thanks again for your kind words and continued trust. We're here anytime you need us and excited to support your ongoing success! - CallTools Team RB Ryan B. President Marketing and Advertising Used the software for: 2+ years ### "Good 8 Year Customer Experience" June 20, 2025 5.0 We've been a client now for 8 years. We've always been able to rely on CallTools for the support we need to keep our operations going. Our Account Executive \[sensitive content hidden\] and her team are great work with. Pros The system is simple to navigate. Technical support is responsive and available when assistance is needed. The platform makes it easy to train reps. Cons Call export logs can be a little complicated to build. We sometimes need to track certain dispositions and that isn't always possible depending on the details we need. Review Source Response from CallTools June 24, 2025 Hi Ryan, Thank you so much for your continued trust and partnership over the past 8 years — that truly means a lot to us! We're glad to hear the platform has been easy to navigate, train on, and that our support team has been there for you when needed. We appreciate your feedback regarding the call export logs and disposition tracking. That’s valuable insight, and we’re always looking for ways to improve reporting flexibility to better meet your needs. We’ll be sure to share your kind words with our team — they’ll be thrilled to hear it. Thanks again for your loyalty and for being such a valued part of the CallTools family! - CallTools Team Jason H. OWNER Real Estate Used the software for: Less than 6 months ### "The software works well" July 12, 2025 4.0 The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead. Pros Their willingness to make things right and their sales and service agents are nice and generally honest. Cons Learning curve is huge, but once you understand it, it works Switched from [mojo](https://www.capterra.com/p/212343/mojo/) software delays with call quality issues Review Source JM Javier M. HR Manager Construction Used the software for: Less than 6 months ### "THe best power dialer" November 27, 2024 5.0 We use it everyday and has helped us a lot generating new leads for our business. Pros Power dialer is the best and the interface is simple. Cons So far the only thing I don't like that much is the warmimng up phone numbers period Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Vici was outdated and we needed something more powerful Review Source Response from CallTools June 24, 2025 Hi Javier! Thank you for the great feedback! We're glad to hear you're enjoying the power dialer and finding the interface easy to use. It’s awesome to know it’s helping you generate new leads daily — that’s exactly what we aim for. We understand the warm-up period can be a bit of a hurdle, but it’s in place to help protect your numbers and ensure long-term deliverability. That said, we’re always looking for ways to make that process smoother. Thanks again for sharing your experience — we appreciate having you with us! - CallTools Team  NM Neil M. EVP Insurance Used the software for: 2+ years ### "Vital Tool for Success" July 24, 2024 5.0 \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. Pros Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. Cons Nothing I didn’t like. Everything was easy and user friendly. Alternatives considered [Ringy](https://www.capterra.com/p/182372/iSalesCRM/)[Divi](https://www.capterra.com/p/201958/Divi/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing CallTools Price and support from \[sensitive content hidden\]. \[sensitive content hidden\] provided an elite level of support we didn’t see from other companies. Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) The price for PhoneBurner kept increasing. CallTools was more affordable Review Source Response from CallTools August 6, 2024 Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team EF Eric F. Vice President Financial Services Used the software for: 1-2 years ### "Quality Software, Exemplary Support" August 21, 2024 5.0 Pros Their customer service is spectacular. Any time that I have a problem, it's solved the same day. Cons The complexity. This software comes with a massive learning curve. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Poor customer support, poor lead managment, and pay per minute pricing model. Review Source Response from CallTools August 27, 2024 Hi Eric, Thank you for the 5 Star Review! - Call Tools Team AG Andrew G. Managing Member Real Estate Used the software for: 1-2 years ### "Really really good" June 19, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source Response from CallTools June 28, 2024 Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team MR Matt R. Owner Real Estate Used the software for: Less than 6 months ### "Great tool to get leads " July 24, 2024 5.0 Brandon was great to deal with & made my experience easy Pros Leads it helped bring in & ease if use. Cons Can be tough to categorize certain calls to find later Review Source Response from CallTools August 1, 2024 Hi Matt, Thank you for the 5 Star Review! - Call Tools Team TK Tay K. Manager Marketing and Advertising Used the software for: 2+ years ### "Best Dialer" June 13, 2024 5.0 Pros Ease of use and great customer service! We absolutely love this tool and our account manager \[sensitive content hidden\] is great to work with! Cons Nothing bad to say about the platform or the service. Review Source Response from CallTools June 21, 2024 Hi Tay, Thank you for the 5 Star Review! Call Tools Team JJ Jason J. Ceo Real Estate Used the software for: Less than 6 months ### "Great service " June 19, 2024 5.0 Was great. Michael helped us resolve some audio issues and made sure we were taken care of. Pros We love the ease and set up. We like being able to review our calls. Cons It took us a while to figure out why we had audio issues and thanks to support we fixed it. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) They cap at 2000 minutes a month and we needed unlimited. Review Source Response from CallTools July 2, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words and are glad to Michael assisted you as he did! - Call Tools Team ML Mark L. CMO Real Estate Used the software for: 1-2 years ### "Efficient Tool" February 9, 2024 5.0 I had an exceptional experience with \[sensitive content hidden\] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me. From the moment I reached out, \[sensitive content hidden\] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy. Pros The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact. Cons Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level. Review Source Response from CallTools May 23, 2024 Hi Mark, Thank you for the 5 Star Review! Thank you for your kind words! We are always here to help. - Call Tools Team DDB Dee Dee B. Agent Real Estate Used the software for: 6-12 months ### "Excellent Tool" June 13, 2024 5.0 This is a proficient tool for when you want to reach many contacts or leads, definitely the way to do so. Pros \[sensitive content hidden\] Has been extremely helpful, knowledgable and professional. Thank you for your hel \[sensitive content hidden\] Cons I loved the platform Review Source Response from CallTools June 21, 2024 Hi Dee Dee, Thank you for the 5 Star Review! - Call Tools Team PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "Assertive Telemarketing Approach " April 29, 2024 5.0 Pros CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required. Cons CallTools is dynamic, and has nothing lowering its professional usage. Review Source Response from CallTools May 1, 2024 Hi Pius, Thank you for the 5 Star Review! We appreciate your kind words and are glad to hear you are satisfied with Call Tools! DM David M. CEO Renewables & Environment Used the software for: 2+ years ### "CallTools Simplifies Your Company's Growth" September 18, 2019 5.0 We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future. Pros The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools. Cons None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this. Reason for choosing CallTools We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! KB Katie B. Admin Real Estate Used the software for: 6-12 months ### "Calltools Review for our Company" May 3, 2024 5.0 Pros Shawnie Clark was a great help and answered all of our questions! Cons Review Source Response from CallTools May 9, 2024 Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team HN Hannah N. Call Center Manager Telecommunications Used the software for: 2+ years ### "Calltools is the best software to run a successful call center" February 9, 2023 5.0 My overall experience with CallTools has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates! Pros I think the #1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]! Cons I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools In doing research on power dialing softwares for our company, CallTools offered the best pricing with the best software and the best possible support team! Review Source Response from CallTools April 13, 2023 Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team CC Chen C. Director of operations Insurance Used the software for: 2+ years ### "Effortless Connectivity " April 16, 2024 5.0 Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations. Pros I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise. Cons I have yet to come across anything that i do not like about the dialer system. Review Source Response from CallTools April 19, 2024 Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team JG Joseph G. Partner Marketing and Advertising Used the software for: 2+ years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 8, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Reason for choosing CallTools Ease of use, customization, most robust, and agent feedback Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users. Review Source Response from CallTools November 3, 2022 Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team AM Antonio M. Chief Revenue Officer Telecommunications Used the software for: 6-12 months ### "Great tool!" April 23, 2024 5.0 It has been a great experience I would recommend for anyone. Shawnie is very sweet! Pros Price is good for a dialer Works very well with multiple campaigns Cons API is a little complex Reporting is somewhat limited Review Source Response from CallTools May 1, 2024 Hi Antoni, thank you for the 5 Star Review! Thank you for the recommendation! - Call Tools Team TM Tad M. Lead ISA Real Estate Used the software for: 1-2 years ### "If you make a high volume of calls, you need this" March 28, 2024 5.0 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Single line dialing is inefficient. This smokes FUB and Mojo Review Source Response from CallTools April 10, 2024 Hi Tad, Thank you for the 5 Star Review! We are glad to hear you and your team love the system! Happy to be of assistance! - Call Tools Team Talk to a Capterra advisor for free and get results within 15 minutes.