# Page 2 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CallTools the right Auto Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews

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CallTools

4.8 (156)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of CallTools

## Showing most helpful reviews

Showing 26-50 of 156 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Sean S.  
Contact Center Manager  
Financial Services  
Used the software for: 2+ years

### "Platform is intuitive and easy to use "

March 5, 2026

5.0

Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time

Pros

Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none

Cons

Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed

Alternatives considered

[Aircall](https://www.capterra.com/p/184709/Aircall/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[JustCall](https://www.capterra.com/p/157853/JustCall/)

Reason for choosing CallTools

Heard it from multiple people how good it was so gave it a shot. Also; unlimited inbound and outbound minutes

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Many reasons. Grew out of Five9 and their system was good but the tech wasn’t there

Review Source

Response from CallTools

May 19, 2026

Thank you for the 5 Star Review! Thank you for your incredible feedback and recommendation! We’re thrilled to hear that our team, support, and platform continue to exceed your expectations. We truly appreciate your trust in CallTools and look forward to supporting your continued success! - CallTools Team

EP

Elad P.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Okay overall, but not perfect"

January 2, 2026

3.0

CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience.

Pros

CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy.

Cons

The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted.

Alternatives considered

[Mojo](https://www.capterra.com/p/207288/Mojo/)

Reason for choosing CallTools

We chose CallTools mainly because it allowed us to centralize outbound dialing without relying on personal phones or Google Voice. With Mojo, we ran into issues with outbound numbers getting flagged as spam, and CallTools was better suited for running outbound calling at scale.

Switched from

[Mojo](https://www.capterra.com/p/207288/Mojo/)

We switched from Mojo because it required dialing from separate outbound numbers (personal phones or Google Voice), and we were running into a lot of numbers getting flagged as spam. CallTools made it easier to centralize outbound calling and manage dialing at scale, which was the main reason for the change.

Review Source

PF

Paul F.  
VP of Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "Calltools - Absolute Game Changer!"

June 19, 2025

5.0

I’ve used just about every calling system out there. Calltools is incredibly superior and has been a game changer for us. We doubled our appointment volume just by being able to adjust and use live filters. We’ve also been able to nourish our leads for longer. Chaz has been absolutely amazing and always there for us whenever we need something. I absolutely love Calltools and would never consider using another software. It has been a complete game changer for us.

Pros

My favorite thing that has been the biggest game changer for us are the live filters. No other software offers something like this where we can be so specific with the redial rules and targeting. I also like how user-friendly and simple the software is to use. We were all able to double our connections per day calling the same leads that we did on other softwares.

Cons

I really can’t think of any downsides. The pricing is very fair and far superior to any other software like Mojo, Five9, GHL, or ready mode.

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)[Readymode](https://www.capterra.com/p/136728/Readymode/)[mojo](https://www.capterra.com/p/212343/mojo/)

Better value and we were needing to try something new

Review Source

Response from CallTools

June 24, 2025

Hi Paul, Wow! — thank you so much for the incredible feedback! We're thrilled to hear that the live filters have made such a powerful impact on your team's performance. It’s amazing to know you’ve doubled your connections and appointment volume just by optimizing with CallTools — that’s exactly the kind of success we aim to deliver. We’re also glad the user-friendly interface has made adoption easy, and we’ll be sure to pass your kind words along to Chaz — he’ll be thrilled to hear he’s made a difference! It truly means a lot that, after trying so many other systems, you’ve found CallTools to be the standout solution. We’re honored to be a part of your growth and look forward to continuing to support your success. Thank you again for such a thoughtful and enthusiastic review! - Call Tools Team

Jeremy C.  
Exec VP of Operations  
Automotive  
Used the software for: 6-12 months

### "Airam solved our issue promptly and professionally"

May 6, 2026

5.0

CallTools is a must if you need a software with a real-time support. Their technology is a game changer if youre looking to scale your business.

Pros

CallTools Support is topnotch. Airam got assigned to my ticket and he went above and beyond from just calling my cell to setup a zoom just to make sure there is no communication barrier. He was able to fix our issue and was very professional.

Cons

At this point, everything is taken care of. It will be a different experience for other accounts but in ours, we're in a smooth setup.

Review Source

Response from CallTools

May 19, 2026

Hi Jeremy, Thank you for the 5 Star Review. We’re glad to hear Airam provided exceptional support and helped ensure a smooth setup experience. We appreciate your recommendation and look forward to continuing to support your business growth with CallTools! - CallTools Team

JB

Jordan B.  
Director of Inside Sales  
Renewables & Environment  
Used the software for: 1-2 years

### "Call Tools Review"

June 20, 2025

5.0

My experience has been excellent so far. Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable amount of time.

Pros

The functionality of the system is excellent. Tied in seamlessly with our crm. We have been cranking out appts since we made the switch. Also \[sensitive content hidden\] has been an incredible asset, being able to work with him directly we’ve really been able to fine tune our system and get the most out of our data.

Cons

Not being able to remove leads from dnc while uploading files. Although the new feature helps big time, just an additional step.

Switched from

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[Five9](https://www.capterra.com/p/132405/Five9/)[Velocify](https://www.capterra.com/p/129463/Velocify/)

More robust system , better functionality for what we are doing.

Review Source

Response from CallTools

June 24, 2025

Hi Jordan, Thank you for the fantastic feedback! We’re so glad to hear the system has been performing well and helping you boost your appointment volume — that’s exactly the kind of impact we strive for. It’s also great to know the CRM integration has been seamless and that our team has been such a valuable resource in optimizing your setup. We appreciate your note about the DNC list handling during uploads — that’s helpful insight, and we’re always looking for ways to streamline processes even further. Thanks again for your kind words and continued trust. We're here anytime you need us and excited to support your ongoing success! - CallTools Team

RB

Ryan B.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Good 8 Year Customer Experience"

June 20, 2025

5.0

We've been a client now for 8 years. We've always been able to rely on CallTools for the support we need to keep our operations going. Our Account Executive \[sensitive content hidden\] and her team are great work with.

Pros

The system is simple to navigate. Technical support is responsive and available when assistance is needed. The platform makes it easy to train reps.

Cons

Call export logs can be a little complicated to build. We sometimes need to track certain dispositions and that isn't always possible depending on the details we need.

Review Source

Response from CallTools

June 24, 2025

Hi Ryan, Thank you so much for your continued trust and partnership over the past 8 years — that truly means a lot to us! We're glad to hear the platform has been easy to navigate, train on, and that our support team has been there for you when needed. We appreciate your feedback regarding the call export logs and disposition tracking. That’s valuable insight, and we’re always looking for ways to improve reporting flexibility to better meet your needs. We’ll be sure to share your kind words with our team — they’ll be thrilled to hear it. Thanks again for your loyalty and for being such a valued part of the CallTools family! - CallTools Team

Jason H.  
OWNER  
Real Estate  
Used the software for: Less than 6 months

### "The software works well"

July 12, 2025

4.0

The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead.

Pros

Their willingness to make things right and their sales and service agents are nice and generally honest.

Cons

Learning curve is huge, but once you understand it, it works

Switched from

[mojo](https://www.capterra.com/p/212343/mojo/)

software delays with call quality issues

Review Source

JM

Javier M.  
HR Manager  
Construction  
Used the software for: Less than 6 months

### "THe best power dialer"

November 27, 2024

5.0

We use it everyday and has helped us a lot generating new leads for our business.

Pros

Power dialer is the best and the interface is simple.

Cons

So far the only thing I don't like that much is the warmimng up phone numbers period

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

Vici was outdated and we needed something more powerful

Review Source

Response from CallTools

June 24, 2025

Hi Javier! Thank you for the great feedback! We're glad to hear you're enjoying the power dialer and finding the interface easy to use. It’s awesome to know it’s helping you generate new leads daily — that’s exactly what we aim for. We understand the warm-up period can be a bit of a hurdle, but it’s in place to help protect your numbers and ensure long-term deliverability. That said, we’re always looking for ways to make that process smoother. Thanks again for sharing your experience — we appreciate having you with us! - CallTools Team 

NM

Neil M.  
EVP  
Insurance  
Used the software for: 2+ years

### "Vital Tool for Success"

July 24, 2024

5.0

\[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well.

Pros

Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient.

Cons

Nothing I didn’t like. Everything was easy and user friendly.

Alternatives considered

[Ringy](https://www.capterra.com/p/182372/iSalesCRM/)[Divi](https://www.capterra.com/p/201958/Divi/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

Reason for choosing CallTools

Price and support from \[sensitive content hidden\]. \[sensitive content hidden\] provided an elite level of support we didn’t see from other companies.

Switched from

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

The price for PhoneBurner kept increasing. CallTools was more affordable

Review Source

Response from CallTools

August 6, 2024

Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team

EF

Eric F.  
Vice President  
Financial Services  
Used the software for: 1-2 years

### "Quality Software, Exemplary Support"

August 21, 2024

5.0

Pros

Their customer service is spectacular. Any time that I have a problem, it's solved the same day.

Cons

The complexity. This software comes with a massive learning curve.

Switched from

[JustCall](https://www.capterra.com/p/157853/JustCall/)

Poor customer support, poor lead managment, and pay per minute pricing model.

Review Source

Response from CallTools

August 27, 2024

Hi Eric, Thank you for the 5 Star Review! - Call Tools Team

MG

Michael G.  
Director  
Law Practice  
Used the software for: 1-2 years

### "Excellent Organization!"

August 26, 2024

5.0

Excellent from utilization to pricing to conversions!

Pros

An excellent system and organization especially \[sensitive content hidden\] our Account Manager!

Cons

Everything was excellent from the system to customers support an excellent organization!

Review Source

Response from CallTools

September 6, 2024

Hi Michael, Thank you for the 5 Star Review! - Call Tools Team

JJ

Jason J.  
Broker  
Insurance  
Used the software for: Less than 6 months

### "CallTools Review"

September 11, 2024

5.0

Great no complaints and support/integrations has been very helpful

Pros

Flexibility and customizability of campaigns and dashboard

Cons

Nothing so far but will let you know in future

Review Source

Response from CallTools

September 12, 2024

Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team

BD

Bill D.  
CEO  
Insurance  
Used the software for: Less than 6 months

### "What an asset!"

July 23, 2024

5.0

Pros

I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially \[sensitive content hidden\]!

Cons

Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues.

Alternatives considered

[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)

Reason for choosing CallTools

Price was way higher.

Review Source

Response from CallTools

August 1, 2024

Hi Bill, Thank you for the 5 Star Review! - Call Tools Team

AG

Andrew G.  
Managing Member  
Real Estate  
Used the software for: 1-2 years

### "Really really good"

June 19, 2024

5.0

Pros

Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with.

Cons

There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy.

Review Source

Response from CallTools

June 28, 2024

Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team

YW

Yalilee W.  
Real estate agent  
Real Estate  
Used the software for: Less than 6 months

### "Great predictive Dialer"

June 27, 2024

5.0

it's been great, the integrations team is outstanding.

Pros

I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients.

Cons

It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts.

Review Source

Response from CallTools

July 2, 2024

Hi Yalilee, thank you for the  review! We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team

WN

Wahid N.  
INvestor  
Entertainment  
Used the software for: Less than 6 months

### "Great Company! "

June 24, 2024

5.0

Great company, great service, helped with our brand!

Pros

\[sensitive content hidden\] was a great rep - he helped me set everything up. Calling was seamless!

Cons

I liked everything to be honest, Nothing to complain about.

Review Source

Response from CallTools

July 2, 2024

Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team

DM

David M.  
CEO  
Renewables & Environment  
Used the software for: 2+ years

### "CallTools Simplifies Your Company's Growth"

September 18, 2019

5.0

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Pros

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Reason for choosing CallTools

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Review Source

Response from CallTools

August 15, 2023

Thank you for the 5 Star Review!

AG

Anthony G.  
Manager  
Telecommunications  
Used the software for: 6-12 months

### "Happy Customer"

April 19, 2024

5.0

Our experience with CallTools over the past year has been nothing short of exceptional, and much of our success can be attributed to the outstanding support provided by our sales representative, \[sensitive content hidden\]. From the moment we integrated CallTools into our operations, \[sensitive content hidden\] was there every step of the way, offering invaluable guidance and support. His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one. \[sensitive content hidden\] proactive approach, coupled with his dedication to our success, has been instrumental in driving our business forward.

Pros

Simple and easy to use. Cost effective with no interruption. Reliable.

Cons

The monitoring of agents. At first reporting but now that is much better.

Switched from

[Readymode](https://www.capterra.com/p/136728/Readymode/)

ReadyMode was having connection issues.

Review Source

Response from CallTools

April 22, 2024

Hi Anthony, Thank you for the 5 Star Review! We are very happy to hear you have been assisted so greatly by our team! Thank you again for the review! - Call Tools Team

JG

Joseph G.  
Partner  
Marketing and Advertising  
Used the software for: 2+ years

### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! "

November 8, 2020

5.0

Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily.

Pros

"Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away.

Cons

You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here.

Reason for choosing CallTools

Ease of use, customization, most robust, and agent feedback

Switched from

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users.

Review Source

Response from CallTools

November 3, 2022

Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team

PN

Pius N.  
Marketing Director  
Media Production  
Used the software for: 1-2 years

### "Assertive Telemarketing Approach "

April 29, 2024

5.0

Pros

CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required.

Cons

CallTools is dynamic, and has nothing lowering its professional usage.

Review Source

Response from CallTools

May 1, 2024

Hi Pius, Thank you for the 5 Star Review! We appreciate your kind words and are glad to hear you are satisfied with Call Tools!

TM

Tad M.  
Lead ISA  
Real Estate  
Used the software for: 1-2 years

### "If you make a high volume of calls, you need this"

March 28, 2024

5.0

Pros

It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons.

Cons

I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex.

Switched from

[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/)

Single line dialing is inefficient. This smokes FUB and Mojo

Review Source

Response from CallTools

April 10, 2024

Hi Tad, Thank you for the 5 Star Review! We are glad to hear you and your team love the system! Happy to be of assistance! - Call Tools Team

EG

Eli G.  
President  
Real Estate  
Used the software for: 2+ years

### "My Go to Dialer"

December 3, 2022

5.0

Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive.

Pros

Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes.

Cons

The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily.

Alternatives considered

[CallRail](https://www.capterra.com/p/141829/CallRail/)[Mojo](https://www.capterra.com/p/207288/Mojo/)

Reason for choosing CallTools

similar price but get the 10-line dialer.

Review Source

Response from CallTools

January 25, 2023

Eli, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team

CC

Chen C.  
Director of operations  
Insurance  
Used the software for: 2+ years

### "Effortless Connectivity "

April 16, 2024

5.0

Our overall experience with Calltools has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations.

Pros

I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise.

Cons

I have yet to come across anything that i do not like about the dialer system.

Review Source

Response from CallTools

April 19, 2024

Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team

MM

Martin M.  
Real Estate Agent/Investor  
Real Estate  
Used the software for: Less than 6 months

### "Dials fast but not my favorite dialer "

October 24, 2022

4.0

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Pros

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Cons

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

Switched from

[Mojo](https://www.capterra.com/p/207288/Mojo/)

To see if I could find a faster dialer. I did end up going back to the Mojo dialer.

Review Source

DB

David B.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "Best dialer!"

April 25, 2023

5.0

Weve been able to generate a low customer acquisition cost.

Pros

Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle.

Cons

Nothing in any major need of improvement.

Review Source

Response from CallTools

May 12, 2023

HI David, Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team

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