# Page 3 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CallTools the right Predictive Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of CallTools ## Showing most helpful reviews Showing 51-75 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder, President & CEO Used the software for: Less than 6 months ### "By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service" October 27, 2017 5.0 I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found. Pros By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed. Cons . Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JJ Jason J. Ceo Real Estate Used the software for: Less than 6 months ### "Great service " June 19, 2024 5.0 Was great. Michael helped us resolve some audio issues and made sure we were taken care of. Pros We love the ease and set up. We like being able to review our calls. Cons It took us a while to figure out why we had audio issues and thanks to support we fixed it. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) They cap at 2000 minutes a month and we needed unlimited. Review Source Response from CallTools July 2, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words and are glad to Michael assisted you as he did! - Call Tools Team TK Tay K. Manager Marketing and Advertising Used the software for: 2+ years ### "Best Dialer" June 13, 2024 5.0 Pros Ease of use and great customer service! We absolutely love this tool and our account manager \[sensitive content hidden\] is great to work with! Cons Nothing bad to say about the platform or the service. Review Source Response from CallTools June 21, 2024 Hi Tay, Thank you for the 5 Star Review! Call Tools Team MF Mark F. President Marketing and Advertising Used the software for: Less than 6 months ### "Call Tools Platform" January 19, 2017 5.0 I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go. Pros These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet. Cons There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! WN Wahid N. INvestor Entertainment Used the software for: Less than 6 months ### "Great Company! " June 24, 2024 5.0 Great company, great service, helped with our brand! Pros \[sensitive content hidden\] was a great rep - he helped me set everything up. Calling was seamless! Cons I liked everything to be honest, Nothing to complain about. Review Source Response from CallTools July 2, 2024 Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team AF Alex F. Office Manager Construction Used the software for: I used a free trial ### "Great platforms elevated requirements." August 29, 2020 3.0 I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. Pros The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. Cons The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reason for choosing CallTools Because of the ease of use of the CRM and all the integrations that it included on the license. Review Source IC Imelda C. Virtual Assistant Used the software for: 1-2 years ### "VOIP for Start up Business" December 19, 2018 4.0 Pros Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance. Cons This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user. Review Source JF Jeremy F. Owner Real Estate Used the software for: Less than 6 months ### "Very Powerful Call Tool" January 23, 2023 5.0 So far I'm very pleased with CallTools. My experience with \[sensitive content\] from the integrations team has been exceptional! Pros The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease. Cons Nothing to report yet. I'll need more time with it to give quality feedback here. Alternatives considered [Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems. Review Source Response from CallTools January 25, 2023 Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team CL Coleman L. Owner Insurance Used the software for: Less than 6 months ### "Huge impact to our business model. " March 8, 2024 5.0 It's a wonderful day in the neighborhood. Pros We got our lead cost to $17 a transfer. Cons All good. They have great service so any complexity can be solved. Review Source Response from CallTools March 12, 2024 Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team DA Domenic A. President Insurance Used the software for: Less than 6 months ### "\[sensitive content hidden\] from Integrations" June 27, 2023 5.0 Pros The integration team, specifically \[sensitive content hidden\] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools. Cons I can not thing of any cons currently with this software. Review Source Response from CallTools June 30, 2023 Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team PR Peter R. Owner Real Estate Used the software for: 6-12 months ### "CallTools Review" April 13, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly. Pros I find its very user friendly and provides many options to implement for calling / tracking etc. Cons Nothing really.....I simply want to try another vendor to compare services. Alternatives considered [Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing CallTools I thought Xencall sounded like a better fit for a big company but Im going to try them to compare. Review Source Response from CallTools April 15, 2021 Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un avis sur CallTools" October 23, 2023 4.0 Pros CallTools est un outil d'appel qui permet de gérer la téléphonie, suivre les appels, distribuer automatiquement des appels. Cons CallTools ne présente pas d'inconvénients pour mon usage. Review Source RB Ryan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Treasured Leads" April 13, 2021 5.0 It has been a sustaining arm of our business. Our account rep \[SENSITIVE CONTENT HIDDEN\] is great and \[SENSITIVE CONTENT HIDDEN\] in tech support is phenomenal. Pros Simplicity of the admin & agent dashboard. Cons Intermittent down time and when the software requires additional intervention. Review Source Response from CallTools April 15, 2021 Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team TB Terra B. COO Real Estate Used the software for: Less than 6 months ### "Best decision for our business!" June 5, 2023 4.0 Call Tools Dialer has completely transformed the way our team communicates with our clients, and I can't praise it enough. This powerful tool has streamlined our calling process, boosting our productivity and enhancing the overall efficiency of our business. Pros Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns. Cons Only 20 live filters allowed. Data organizer can be better. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Cheaper. Review Source dM douglas M. other Real Estate Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" March 23, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... Review Source Response from CallTools April 13, 2023 Hi Douglas, Thank you for the 5 Star Review! Thanks so much for sharing your experience with us! -Call Tools Team BL Brock L. Head of Operations Utilities Used the software for: Less than 6 months ### "LVLNRG Calltools Review" January 31, 2024 5.0 My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically \[sensitive content hidden\], he's been great to us and couldn't be happier with our experience. Pros Calltools is an easy to use platform that has boosted our productivity by 10 fold. Cons None, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need. Review Source Response from CallTools February 7, 2024 Thank you for the 5 Star Review! We are happy to hear dialer is working for you and your company. Great to hear you were assisted by our team! We are always here for all your Call Tools needs! - Call Tools Team FK Firas K. Sales manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Highly recommended " March 25, 2024 5.0 Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option Pros Easy to set up and the customer support Cons Nothing so far all good and no issues to mention Review Source Response from CallTools April 10, 2024 Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team IS Isaac S. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "Miles ahead of competition" January 20, 2023 5.0 Miles ahead of the competition (mojo) Pros My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds. Cons It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though! Review Source Response from CallTools August 15, 2023 Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team HBP Herbert Bryan P. agent Telecommunications Used the software for: 6-12 months ### "call tools rev" March 2, 2022 5.0 real estate Pros call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails Cons Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer. Review Source Response from CallTools November 3, 2022 Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team Nikolai L. President Wireless Used the software for: Less than 6 months ### "Great AutoDial and Management Oversight ability" October 19, 2017 4.0 The ability to have better management oversight and for team to make more calls. Pros The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. Cons The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. Review Source Response from CallTools October 23, 2017 Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team Anderson C. CS Telecommunications Used the software for: 1-2 years ### "Great for speed dialing" November 21, 2018 5.0 Pros Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. Cons Some times get stuck when many lead are assigned. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! KB Katie B. Admin Real Estate Used the software for: 6-12 months ### "Calltools Review for our Company" May 3, 2024 5.0 Pros Shawnie Clark was a great help and answered all of our questions! Cons Review Source Response from CallTools May 9, 2024 Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team JY Jack Y. Owner Financial Services Used the software for: Less than 6 months ### "Bluestone Funding Review" January 26, 2023 5.0 It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon. Pros I love how it dials the numbers for you it’s really great. Cons How the leads aren’t so organized they just disappear after you move on to the next one. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CallTools Because call tools is better in every aspect. Review Source Response from CallTools April 13, 2023 Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team JV Jeanette V. Ceo Real Estate Used the software for: Less than 6 months ### "Amazing support team" May 2, 2024 5.0 My overall experience is amazing , great tool Pros The fast response with Tex support and taking care of the issue making sure your system is working properly Cons There is nothing that I don’t like about call tools Review Source Response from CallTools May 9, 2024 Hi Jeanette, Thank you for the 5 Star Review! We are happy to hear you were assisted to get you going! Thank you again! - Call Tools Team AM Antonio M. Chief Revenue Officer Telecommunications Used the software for: 6-12 months ### "Great tool!" April 23, 2024 5.0 It has been a great experience I would recommend for anyone. Shawnie is very sweet! Pros Price is good for a dialer Works very well with multiple campaigns Cons API is a little complex Reporting is somewhat limited Review Source Response from CallTools May 1, 2024 Hi Antoni, thank you for the 5 Star Review! Thank you for the recommendation! - Call Tools Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.