# Page 4 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of CallTools ## Showing most helpful reviews Showing 76-100 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Josh P. Owner Industrial Automation Used the software for: 1-2 years ### "Good product - works as expected" March 14, 2024 5.0 Pros good power dialer for campaign-based cold outreach Cons the UI is a little outdated and confusing Review Source Response from CallTools March 15, 2024 Hi Josh, Thank you for the 5 Star Review! - Call Tools Team Adam H. Quality/General Production Food & Beverages Used the software for: Less than 6 months ### "The best available CRM system on the market" September 16, 2018 5.0 Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales. Pros It’s ability to call up to 10 numbers at once. The reports you can generate from the calling activity. The very fast and knowledgeable customer service. Cons Nothing to complain about. Everything was as expected. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RG Rich G. CEO Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] rocks! " August 9, 2023 4.0 Pros The customer service! \[sensitive content hidden\] has been one of the best customer service representatives I have ever worked with in my life and I have been in sales for over 20 years. I have appreciated him and his wonderful customer service. Cons Not my agent \[sensitive content hidden\] he has been awesome but it takes a long time to get a tech person on the phone! Review Source JB Joe B. Information Technology and Services Used the software for: Less than 6 months ### "Do they realize they are running a service?" June 30, 2016 2.0 Bunch guys who know how to sell and not have to run a business. We've become the test subjects of their platform's so called "new features". Tech support send us to our customer rep, and says they'll get back to us in days, not hours. Pros Looked promising from the website description, has the power and predictive dialer that phone based companies need. Cons Doesn't seem like the software works. Can't add new users or agents past one seat without talking to customer support multiple times. Review Source Response from CallTools November 10, 2016 Joe We're sorry you feel this way. We are the creators of both products, you must of been asked in the early stages of rolling out features if you were interested in testing. We would love for you to see where the system is without any beta features. Calltools.com extends a free month so you can use our platform with full functionality, I will make sure your experience will keep you on and scaling. We take pride in everything we do and make sure our reps set the right expectations, if something slipped we apologize. The system is easy to use and efficient, with more integration's available than ever. Also I have 24 reps on the product now and have no issues operating making sure agents never spend more than 30 seconds off the phone. It allows me to manage my team more efficiently and I'll make sure the system works the same for you. Iliana D. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Great Call Center Dialer Solution" October 19, 2018 5.0 This tools helps us setup appointments for our sales team to pitch our services. Pros Great Solution, Integrates with most CRM tools and helps churn out calls with a predictive dialer. Helps streamline the process of calling, without servers and hardware. Cons Nothing really, web based dialers are the best tools around to fill in any sales funnel. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! SM Steve M. President Used the software for: Less than 6 months ### "After trying other Predictive Dialer platforms we have found Call Tools is the absolute best. " June 8, 2018 5.0 Pros We love the ease and simplicity of the program. There are too many great features to list but I will share a few that we are thrilled with. First, minimal training as our Telemarketing Reps can log right into the Call Tools website and begin calling without having to download a Soft Phone. Second, we love that we can set up our own unique dispositions. Third, the program has worked flawlessly and at anytime during the work day we can listen in on real-time calls being made as well as listen to all the recorded calls after the fact. I want to make mention that the team have been great to work with and any company that uses Call Tools will experience great customer service. Finally, we would recommend Call Tools to any company that needs a great Predictive, Power or Preview Dialer Program with CAD Accounts Receivable Mgmt. Cons We've experienced no disappointments. There have been questions along the way but all questions were answered and taken care of immediately. So we have only good things to say about Call Tools. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! KA Kamil A. Dev Real Estate Used the software for: Less than 6 months ### "will be back" May 9, 2023 5.0 great Pros service and support were great. \[sensitive content hidden\] is awesome Cons can’t afford right now but will be back shortly Review Source Response from CallTools May 12, 2023 Hi Kamil, Thank you for the 5 Star Review! We appreciate your kinds words. Thank you again! - Call Tools Team CG Carlos G. House Flipper Real Estate Used the software for: Less than 6 months ### "Shawnie was helpful!" November 16, 2023 5.0 Pros Supoort team is great! Shawnie specifically help me through the process Cons Calls were not connecting properly the majority of the time Review Source Response from CallTools February 7, 2024 Thank you for the 5 Star Review! We are happy to hear you were assisted as you were by Shawnie, she is great! - Call Tools Team JG Justin G. Admin Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] from Integrations" May 23, 2023 4.0 \[sensitive content hidden\] from Integrations rocks. He helped setup a brand new integration and accommodated new requests and ideas. He was patient and willing to work with us. He even had the developers setup bulk tagging for the integration to work. This was not setup until \[sensitive content hidden\] did it. Thank you so much \[sensitive content hidden\]. Pros \[sensitive content hidden\] was excellent and went out of his way to serve me Cons That it does not allow you to exclude things when trying to filter. Please fix. Review Source KS Kris S. Customer Service Representative Computer Software Used the software for: Less than 6 months ### "A truly effective piece of software that gets the job done." May 31, 2020 5.0 Pros Predictive Dialer is a feature laden program, which enables our outreach team to get in touch with prospective customers in an effective manner. The programmers behind the software seem to understand exactly the features needed to manage an outreach team of dialers. Cons The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the software. However, once a new user gets the more powerful features of the interface committed to memory, it's a breeze to work with. Review Source Response from CallTools June 4, 2020 Kris, thank you for the kind words and recommendation. We strive to exceed customer expectations. While although all software has an initial learning curve, we have an in-house support team here to serve you anytime you have any questions. Please don't hesitate to reach out, we are here to serve you. We appreciate your business and you are a valued CallTools customer. The CallTools Team CM Chris M. ceo Real Estate Used the software for: 1-2 years ### "Best Dialer " September 26, 2019 5.0 Pros Aside from the dialer being a very powerful tool for my business the support is unparalleled everyone in tech support is fantastic. My account rep is super responsive and always gets things done for me. Cons Some aspects of the software could be simplified Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! AS Andrew S. marketer Wholesale Used the software for: Less than 6 months ### "Review by Andy Skarvada" March 20, 2024 5.0 its a very complex software but has all the features, \[sensitive content hidden\] was very helpful in helping me get set up and even helping me cancel when I decided to get into a different business. Thank you for the great customer support. Pros it has many features and automations that are very helpful Cons there are many moving parts and extra features that just make it more complicated and confusing Review Source Response from CallTools March 21, 2024 Hi Andrew, thank you for the 5 Star Review! We appreciate your kind words! MO Mark O. Director of Enrollment Services Used the software for: 6-12 months ### "Lots of functionality. Very easy to use and helpful customer service. " December 5, 2017 4.0 Could use some more features for inbound traffic, but great value at their price point. Great system! Pros The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business. Our sales and customer service rep was awesome. Anytime we had an issue, he was on top of it and got it resolved quickly. Review Source Response from CallTools December 6, 2017 Thank you for taking a moment to leave a review, Mark! We're glad you found our software user friendly; that is what we aim for. Built by business owners, for business owners. Our sales and support teams are always available to help with any questions or concerns you might have! Please let us know if there is anything else we can help you with. - Your CallTools.com Team Cayce S. President Real Estate Used the software for: Less than 6 months ### "Solid software flexible enough for anyone" January 25, 2023 5.0 Pros The tool works well and our cold callers quickly learned how to best utilize its features. Cons We could have used more training guidance when getting started Review Source Response from CallTools April 13, 2023 Hi Cayce, Thank you for 5 Star Review! We are happy your team was able to get set up and going! - Call Tools Team MN Michael N. President Non-Profit Organization Management Used the software for: 2+ years ### "Disling system best value I have found" November 3, 2016 5.0 I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system Pros Ease of use Cons Wish they had hot keys. So some of my blind people can use it Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Jeff P. Vice President Financial Services Used the software for: Less than 6 months ### "Call Tools used his product to follow up with me for years before I decided to buy." May 2, 2018 5.0 Pros Easy to use, great support, super functional. The CRM component is good and they have a Big Purple Dot integration which is good for us. Cons Having to buy 3 licenses, but, we are using all three so not too bad. It is a little slower than dialers that we have used, but I do not think we are maxing out the speed, still playing with it. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! ST Steve T. manager Used the software for: 2+ years ### "Great product and a super support team " July 26, 2018 5.0 Pros The ease of use for any new hire. The system is up and running in a fer minutes and is totally reliable. Cons Nothing negative to say. Is a seamless web based application that works from any location. The price is good and the integration flawless. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RH Ryan H. Sr. Director Utilities Used the software for: 1-2 years ### "Fantastic system that i highly recommend" July 17, 2017 5.0 Pros Cost. Ease of Use. Great sound quality. Customizable. Great features. Easy to use management interface. Easy to use agent interface. Top notch. Cons Nothing really comes to mind that is major. Perhaps the only challenge as an organization we had was CRM as we wanted to ad a couple of data columns that we could not. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Jorge F. PRESIDENT Consumer Goods Used the software for: Less than 6 months ### "EXCLLENT PREDICTIVE DIALER" September 20, 2018 5.0 I've seen an increase in production utilizing the Predative dialer. Pros Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own. Cons NONE that I can think of that really warrants my input. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! CB Chosen B. Director of Information Technology Marketing and Advertising Used the software for: 1-2 years ### "Very easy to work with and a wonderful user interface." December 12, 2017 5.0 Pros We liked how easy it was to use will very little agent training required. We also liked how easy it was to setup inbound queues and campaigns. Cons The reporting section could be a little more robust but it does it's job. We would like to see more abilities to create custom reports and exporting abilities. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! IT Isaac T. Owner Financial Services Used the software for: 2+ years ### "This is a great predictive dialer very easy to use." March 13, 2018 5.0 Pros Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! GS Giora S. CEO Insurance Used the software for: Less than 6 months ### "better than the rest!" June 29, 2016 5.0 I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them! Pros I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings. How easy it is to just add another user with two clicks. The agent performance feature is awesome, having a side by side comparison is helpful. Cons Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RB Roger B. Branch Manager Used the software for: 1-2 years ### "Great features & excellent customer support from my account rep James Saif." July 12, 2018 5.0 Pros The software is easy to use. There are great features offered which have not been implemented by other predictive dialers I have tried in the past. Cons I would like to see an easier process to recycle our existing campaigns and lower fees per user/seats. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! EP Edward P. Owner Real Estate Used the software for: Less than 6 months ### "Make the switch, it's worth it" July 18, 2023 5.0 Pros The functionality, high quality phone numbers, and extra management features. Cons Live Filters, it's a little tedious to keep updating them Reason for choosing CallTools Ease of use cost effectiveness Review Source Response from CallTools August 15, 2023 Hi Edward, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team gK glenn K. Manager Used the software for: 1-2 years ### "Great Service" July 13, 2018 5.0 Pros easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns Cons the system takes time to learn and it can be complex due to so many features but its a great system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Talk to a Capterra advisor for free and get results within 15 minutes.