# Page 5 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of CallTools ## Showing most helpful reviews Showing 101-125 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use UC Uri C. Owner Insurance Used the software for: 6-12 months ### "Review" January 19, 2023 3.0 Pros Dialing multiple lines at the same time. Cons To long of a delay to connect that people would hang up Review Source YG Yvette G. CEO Real Estate Used the software for: 6-12 months ### "Awesome sevice" March 31, 2023 5.0 Pros I enjoyed that you can call some many at one time. \[sensitive content hidden\] was great she answered all my questions and replied to my emails the same day. When i ever had a issue Shawnie always took care of it. Cons None that I can think of, I never used this tool with any other tools. Review Source Response from CallTools April 13, 2023 Hi Yvette, We are happy to hear you received the support from Shawnie, she is one of the best! Thank you again for your kind words. - Call Tools Team AL Anthony L. CEO Marketing and Advertising Used the software for: 6-12 months ### "Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!" January 10, 2017 5.0 Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer. Pros Phone clarity and connection rates. Cons Can't say I have any complaints. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! dS daniel S. manager Financial Services Used the software for: 6-12 months ### "\[sensitive content hidden\] THANK YOU!!!!!" March 28, 2024 5.0 Pros Great customer service thank you \[sensitive content hidden\] he really knows the product!!! Cons nothing i did not like about the product!! Review Source Response from CallTools April 10, 2024 Hi Daniel, Thank you for the 5 Star Review! We are happy you love all things Call Tools! - Call Tools Team DP David P. Partner Renewables & Environment Used the software for: 6-12 months ### "I set up Call Tools to do some marketing for my company. Great product and easy to use." October 11, 2017 5.0 Allowed us to touch base with thousand of potential customers. Pros Operations was a snap with very little training. Our Rep Sean was always willing to help and got the extra mile to make sure we were satisfied. Cons I wanted to attach a out going message to the call. We couldn't do that, but that alright, we got a work around and everything turned out good. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! MG Mike G. VP Used the software for: Less than 6 months ### "One of the better call center tools out there." November 16, 2017 4.0 Pros I like how easy it us to load lead data into the system and to get it configured to use. It ony takes a few minutes to be u and running. Cons I feel that there could be better notifications around when lead data is diminishing so we can get ahead of it so we don't have any down time. Review Source Response from CallTools November 20, 2017 Hi Mike! Thank you for taking a moment to review your experience with CallTools. We're glad you found the upload process to be simple and seamless! We're always working to make the software more helpful for our users. Please let us know if there's anything else we can do! - Your CallTools.com Team DP David P. IT Financial Services Used the software for: Less than 6 months ### "There basically no support" June 14, 2019 3.0 Pros Its functional, if you can figure it out on your own. Cons Support is untrained , unresponsive and they really does not know their own product. Also its very difficult to reach them. The rep voice mail is always full, and if you get lucky and get someone on the phone, they take a message and never calls you back. I would never recommend this service. I used to use Blue Rock Communication, they were little bit more expensive, however it was worth it. What you pay that's what you get. Review Source OV Oscar V. Manager Computer & Network Security Used the software for: 6-12 months ### "This dialer is very easy to use! The way you can switch from campaign to campaign with just a click." October 2, 2017 5.0 Time. It saved me a lot of time because its easy to use. Pros I like how I can easily switch from campaign to campaign without exiting my dialer page. This makes it easy to switch a campaign and get right back to it! Cons The only thing that I do not like about the software is that it works best without wifi and better with hard wire. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! CM Chris M. President Used the software for: 6-12 months ### "Great experience working with team at calltools. The customer service is excellent. " April 9, 2018 5.0 Ease of use, great customer service, lots of leads! Pros All the cool features and ease of use for the price. The software is great and reliable. I would highly recommend looking into this system. Cons You can only search for calls by phone number. Hardwire your internet to the computer for optimal use. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! mD matarsha D. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "The team is awesome. They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer. I have no complaints. I would definitely say give this product a try." September 26, 2017 5.0 makes my outbound calls very easy. Pros The software is easy to learn and use. I love the built in do not call list scrubber. That is such a great convenience. I spoke with three other companies before making my decision and neither had the feature. Help is just a click or call away. The quality is great and there is no delay when connecting with customers. Customer service is very important to me and they get an A+. I love how they called to make sure everything was going fine after I made my purchase. Because the product does so much, its hard to remember everything. The response to any question I have is almost immediate. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! BS Barb S. Office Manager Consumer Services Used the software for: 6-12 months ### "Easy to use, easy set up, proficent" June 7, 2017 5.0 Great for outbound calling cambaigns! Pros Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time. Cons Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! MH Matt H. Marketing Director Used the software for: Less than 6 months ### "Best business decision I've ever made! " March 2, 2018 5.0 Helps us make more money Pros My experience with call tools up to this point has been incredible. My rep has helped us make a seamless transition from five9 to call tools overnight. The day after the switched I saw a 20% increase in sales and a 10% decrease in my abandon rate. The reps and tech support are second to none and always one call away. The dashboard, reports, and ease of uploading data are unbelievably user friendly (this was one of my biggest problems with five9). The system technology and clarity of calls continue to impress the team and I. This product is an absolute steal for the money. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! tH travis H. VP of Sales Used the software for: 6-12 months ### "I couldn't ask for a better customer service experience. " July 18, 2018 5.0 Pros The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions. Cons I really can't think of anything. The features it comes with are all the features my company needs on a daily basis. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! AM Alan M. CCO Used the software for: 6-12 months ### "Very good service." May 8, 2018 5.0 Pros The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice. Cons You have to have a minimum of seats. You do not have the ability to look at individual numbers called (or I wasn't shown) Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Andrea J. Remote Inbound Customer Service Telecommunications Used the software for: Less than 6 months ### "For Only being user of this I would highly recommend it " June 4, 2019 4.0 It was VERY easy to use Pros With little to no instruction on how to use it. I found it to be very simple to use! It is VERY USER FRIENDLY ! I don't know how much this costs bc I'm only a user but I'd recommend it! Cons Doesn't always disconnect from a call and move onto the next call. Only Glitch I've found so far. Just restart or refresh your webpage and it usually fixes the issue. Review Source BR Bobby R. Manager Retail Used the software for: 6-12 months ### "Great experience" July 19, 2017 5.0 Pros Easy to use, very helpful on the back end, Sean was great, everyone is there to help for you to win, clear as can be, no down time, accomplished what we set out to do and it didnt take alot out of us... Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JR Jerome R. President & CEO Telecommunications Used the software for: Less than 6 months ### "Blown Away!!! & I've used most of them out there. Nothing compares, hands down." March 20, 2018 5.0 Full function Call Center Application Pros I've used many different Call Center Applications including Five9, Dolphin, SalesTools & a few others. Let start off buy saying that this is the only company that we've had zero issues with, it happens to be the least expensive by far. It's really smooth, much easier to use then any other Call Center Platform. It's super easy to use. Cons I'm told that I can be pretty negative so I'm sure that I will come up with something. Just kidding, nothing so far as of yet. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! NG Nicholas G. CEO Real Estate Used the software for: Less than 6 months ### "Great system even better customer service" April 5, 2023 5.0 Great experience, great customer service. Pros The ability to mass market. The customer service was fantastic. Whenever I had any questions \[sensitive content hidden\] was there to help. He did a fantastic job. Cons I enjoyed the system. Just did not have enough time to use it. Review Source Response from CallTools April 13, 2023 Hi Nicholas, Thank you for the 5 Star Review! So happy to hear you received the assistance you did from our team. Glad you love our features and out support! - Call Tools Team AS Armando S. Customer service Used the software for: Less than 6 months ### "Great for Speed dialing purposes" April 18, 2018 5.0 Pros Accelerates the speed of dialing and productivity for your team. You make sure that no contacts are skipped and your team is busy taking as much advantage as possible of your leads Cons Leads cannot be assigned to a specific user when being imported, you have to manually assign them after imported Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! DB David B. Sales Manager Used the software for: 6-12 months ### "Smooth, easy ti use, fantastic support." November 29, 2017 5.0 Pros The walk-through when you''re just starting, great customer service, very patient, always available. Just a great software to use. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! LK Liz K. Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Amazing product" October 29, 2019 5.0 Pros Great price, high quality phone calls, call recording, easy to use. It's like mojo dialer and callrail built into one only the price is better and you can send and receive calls, texts, voicemails. Cons there could be more filter options when sorting through contacts and dispositions Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! jW jay W. owner/ceo Marketing and Advertising Used the software for: 1-2 years ### "17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES " March 7, 2017 5.0 shots out to the whole team and my account manager chase Pros EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!! Cons COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time! Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! KW Kirk W. Insurance Agent Insurance Used the software for: Less than 6 months ### "Great tool" April 13, 2021 5.0 The best part about call told is the customer service! WAY above and EXTRA they did to help me. \[SENSITIVE CONTENT HIDDEN\] was a joy to speak with. Pros Really enjoy just having to wait to be connected and not have to manually dial. Cons For me there was probably too many features and insider terminology that made it a bit hard to figure out (for me at least ) and I would like a bit more flexibility in how it dials. Review Source Response from CallTools April 15, 2021 Dear Kirk, thank you for the kind words and 5-Star Review of CallTools. We would like to arrange a call to walk through any items which you may need additional clarification on as well as perform a system overview for you. We value your business and appreciate you taking the time to make this amazing review. -CallTools Team TN Tim N. Sales manager Financial Services Used the software for: ### "This is the dialer you want" February 6, 2017 5.0 We've tested multiple dialers available on the market. This is one is the one you want for your business. It's web based, plug and play, easy to use/manage, cost effective and backed with great service team. Pros Cost effective, easy to use and backed by great service. Cons Can't think of one. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! sM stefan M. Rep Marketing and Advertising Used the software for: Less than 6 months ### "Everything is Perfect Except Scheduling Callbacks" February 3, 2017 3.0 This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great... Review Source Talk to a Capterra advisor for free and get results within 15 minutes.