# Page 6 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of CallTools ## Showing most helpful reviews Showing 126-150 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Greg B. Owner Used the software for: 1-2 years ### "Great support from my account manager, and rep at Tech Support. Very happy with CallTools!" July 12, 2018 5.0 Pros Ease of use. Customer interface is simple and intuitive. Very very easy for new employees and on boarding. Cost of system per user. Cons Overall very happy with the system. For the cost and ease of use, there really are no cons to the CallTools platform. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RC Ramon C. Used the software for: Less than 6 months ### "Great Cloud" November 17, 2018 5.0 Pros Excellent cloud, fast, efficiency, safe, secure, it helps me a lot with all the feature that includes Cons I don't have any cons of this excellent tool, because is very important to me and my work place,. Great app Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JL Jake L. President Used the software for: Less than 6 months ### "Awesome experience, great support " February 1, 2018 5.0 Pros Affordability over competition, very easy to use from the management side and the agent side too.... Cons The ability to chat individually and as a team so that we could eliminate another program like slack Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! MK Michael K. CIO Consumer Goods Used the software for: Less than 6 months ### "Really easy to implement predictive dialer platform, we had reps logged in and dialing very quickly." December 12, 2017 5.0 Significant increase in achieving live answers with our existing customers. Much higher agent productivity metrics. Pros The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box. Cons We have not had any problems to list as a con. However, it would be nice to have a concurrent user licensing option since not all of our reps are always on the system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JM Jeff M. Used the software for: ### "Overall a good product." January 20, 2017 5.0 The product itself seems very well build and their support is great. Unfortunately for us we hit a roadblock and were not able to move forward. Specifically, we were using their dialer. Their system requires your leads to be loaded into the CRM from which you make the call lists. Because of this, you cannot have duplicates based on a phone number. So if you have a customer that has 2 separate records you need to keep separate you can only have one set of data inside the CRM. This causes issues because we cannot relate the call disposition back to the correct record. We have found this is one of only a couple dialers that will not at least give you a switch to allow duplicates. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! DM Dillano M. Marketing Manager Real Estate Used the software for: Less than 6 months ### "Great Calling system " October 8, 2020 5.0 Pros The ability to sort out DNC numbers to make sure we’re following federal guidelines Cons I love it I couldn’t think of anything bad with call tools Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! PH Paul H. VP Of Global Sales Utilities Used the software for: Less than 6 months ### "Supreme contact center software" June 6, 2019 5.0 Pros This is a great program. Ease of use, reliability Cons I cannot think of anything bad tp say in all honesty. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! CG Christopher G. System Administrator Medical Devices Used the software for: Less than 6 months ### "Great response time and quick turn around." May 10, 2018 5.0 We are reaching more live customers and not wasting time on disconnected numbers and voicemails. Pros If you need support the live chat is amazing, and the staff will find the answer if they do not know right off hand. Cons Too early to comment on this, I will continue use the platform and push it as far as i can go. . . . Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JV Josiah V. sales Person Retail Used the software for: Less than 6 months ### "simple and easy to use dialer. " August 5, 2017 5.0 sales Pros simple and easy to use dialer. predictive dialing was fast and responsive, voicemail drop worked amazingly. someone that has no past with predictive dialers could use this. Cons nothing at all whatsoever was wrong with this dialer. it worked perfectly and was simple to use and understand Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! NM Noaz M. Marketing Consultant Used the software for: Less than 6 months ### "The the team at CallTools is first class! On point and always available to assist you along the way." March 22, 2018 5.0 Pros Ease of use. It really moved the dial for me and my team. Works great and the visibility in the platform is unreal. Cons Like using any new platform it takes a moment to get adjusted but the support team holds your hand in the beginning, so it's really not a big deal. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! NS Nick S. Sales Renewables & Environment Used the software for: Less than 6 months ### "Easy to work with, reliable, trustworthy, accountable and friendly " July 18, 2018 5.0 Pros The software is user friendly and there is always a helping hand a phone call away. Easy to navigate around each page. Cons After using the software for six months nearly, I have found no cons. Every problem we ran into was handled right away. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JL Josh L. n/a Financial Services Used the software for: Less than 6 months ### "Great Service! John M. at Call Tools made sure any question or problem(Which was rare) that I had wa" August 3, 2017 5.0 Doubled in Revenue Pros Seamless Dialer, very easy transfer process, calls were very quick and allowed the agents to make up to 400 calls a day Cons The small screens within the dialer throws people off sometimes. The CRM system is a bit confusing at times Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! FP Felicia P. Co-Owner Used the software for: Less than 6 months ### "Excellent experience! " July 17, 2017 5.0 Ease of use, call quality, and effectiveness Pros The smoothness of the software is what we like most! We switched from another software that had several connection issues. CallTools was a welcomed change for us and our agents! Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JN Johnny N. Founder Used the software for: Less than 6 months ### "Great overall. " March 10, 2018 5.0 Cons Wish I'd had a tutorial when we first began. It's been 5 months now and I still wonder if I have a lot to learn. Having said that, (most of) the tech sppt team are exceptional and are very knowledgeable. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! PK Paul K. Sales Excutive Used the software for: Less than 6 months ### "Extremely efficient " July 18, 2018 5.0 Pros Love the appointment feature. Makes it easy to keep track of the customers I need to follow up with Cons Have nothing bad to say about this software have been using it for a couple of months and love it!! Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! CW Colin W. Used the software for: ### "Excellent Customer Support" March 9, 2017 5.0 We had a great experience working with Call Tools. Their customer service was very responsive helping us with a custom configuration. The portal is easy to use and has a wide set of call center functionality Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JL John L. ceo Consumer Services Used the software for: Less than 6 months ### "Best Predictive dialer" February 3, 2017 5.0 Easy to use. Sales rep and support team are there to make sure you're happy. I would highly recommend based on easy to use and cost effective. Pros Easy to setup Cons Wish that the crm as better Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! TB Troy B. Marketing Manager Used the software for: Less than 6 months ### "Call tools has been more than amazing with every interaction we have with them.. " December 28, 2017 5.0 Pros It is very easy to understand, operate, and navigate through. Starting a new campaign and uploading leads takes less than 1 minute start to finish. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JA Jordan A. Used the software for: ### "Great Product, Great People" February 9, 2017 5.0 Working w call tools has been a great experience. The product is solid and has all the features you would need to run your call center or small business. What sets call tools apart is the customer care. My sales rep stuck with me through setup, assisted working w their programmers to implement all the features I needed. They even created some custom analytics for us. Five stars all around Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! AS Amus S. President Used the software for: Less than 6 months ### "Flawless" July 21, 2017 5.0 Increase my dials, save time and Pros Clear calls and fast connection is very important to my team. This software is very user friendly. I can customize the software to simulate my current CRM so data exchange is seamless between programs. Cons I do not have a con that I can offer yet. Using the software did arise some new questions but these were answered by staff support. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! gM george M. loan consultant Real Estate Used the software for: Less than 6 months ### "CallTools reviews" September 12, 2018 5.0 excellent Pros Everything about it. Easy to access everything Cons I really don't have any cons or dislikes Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! SH Steve H. Used the software for: ### "CallTools Words" November 3, 2016 5.0 Our old dialing platform was discontinued and we elected to work with CallTools after considering several other options for our call center. We like the functionality and features CallTools offers. Their tech support is always available for us to answer questions. We would certainly recommend them. to anyone needing a dialing platform! Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JH Jane H. Used the software for: ### "Great Call Center Solution" February 21, 2017 5.0 Call Tools was easy to work with and set up was a breeze! We had a need to get started right away and within hours Call Tools had us up and running. The price was the best and the customer and technical support is fantastic! I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JR Jeffrey R. Used the software for: ### "Everyone I speak with is there to help! " February 11, 2017 5.0 Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage. Rep and his team are always there when we need them, even on Saturday mornings. All I can say is WOW! Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JM Jason M. Used the software for: ### "Customer Service" February 1, 2017 5.0 I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional. He was so helpful, prompt in his responses, quick to resolve any problem. he exemplifies the true meaning of customer service Pros Easy functionality Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Talk to a Capterra advisor for free and get results within 15 minutes.