--- title: "CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallTools the right Call Center solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149510/Call-Center-Software/reviews/" page_type: "reviews" language: "en" --- CallTools 4.8 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jeremy C Exec VP of OperationsAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 CA Chanel A RealtorReal Estate, Self-employedUsed the software for: Less than 6 months. “There’s no mobile app, so I can’t dial from my phone“ November 5, 2024 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel Alejandro A. Ingeniero senior de ventas Hidraulica y Neumatica Consumer Services Used the software for: 1-2 years ### " Useful tool for customer service" January 24, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to Calltools - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source NM Neil M. EVP Insurance Used the software for: 2+ years ### "Vital Tool for Success" July 24, 2024 5.0 \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. Pros Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. Cons Nothing I didn’t like. Everything was easy and user friendly. Alternatives considered [Ringy](https://www.capterra.com/p/182372/iSalesCRM/)[Divi](https://www.capterra.com/p/201958/Divi/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing CallTools Price and support from \[sensitive content hidden\]. \[sensitive content hidden\] provided an elite level of support we didn’t see from other companies. Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) The price for PhoneBurner kept increasing. CallTools was more affordable Review Source Response from CallTools August 6, 2024 Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team JG Joseph G. Partner Marketing and Advertising Used the software for: 2+ years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 8, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Reason for choosing CallTools Ease of use, customization, most robust, and agent feedback Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users. Review Source Response from CallTools November 3, 2022 Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team TM Tad M. Lead ISA Real Estate Used the software for: 1-2 years ### "If you make a high volume of calls, you need this" March 28, 2024 5.0 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Single line dialing is inefficient. This smokes FUB and Mojo Review Source Response from CallTools April 10, 2024 Hi Tad, Thank you for the 5 Star Review! We are glad to hear you and your team love the system! Happy to be of assistance! - Call Tools Team MM Martin M. Real Estate Agent/Investor Real Estate Used the software for: Less than 6 months ### "Dials fast but not my favorite dialer " October 24, 2022 4.0 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) To see if I could find a faster dialer. I did end up going back to the Mojo dialer. Review Source JR Josiah R. Owner Real Estate Used the software for: 6-12 months ### "Awesome Dialer!" March 12, 2024 5.0 It made me money and that’s what counts. Pros The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, \[sensitive content hidden\], was a pleasure to work with. Cons Hard to export leads to other platforms. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) I wanted something faster and better and a platform that wouldn’t get blocked by spam blockers so much. Review Source Response from CallTools March 15, 2024 Hi Josiah, Thank you for the 5 Star Review! - Call Tools Team AF Anthony F. Owner Real Estate Used the software for: 2+ years ### "Call Tools is the best dialer out there" January 23, 2023 5.0 Great experience! Better than other dialers out there Pros Very user friendly. Easy to use and set up Cons Not much. Maybe if there was an automated SMS system Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) Too confusing to use anything else. Call Tools had the most user friendly system Review Source Response from CallTools April 13, 2023 Hi Anthony, Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team MG Michael G. Director Law Practice Used the software for: 1-2 years ### "Excellent Organization!" August 26, 2024 5.0 Excellent from utilization to pricing to conversions! Pros An excellent system and organization especially \[sensitive content hidden\] our Account Manager! Cons Everything was excellent from the system to customers support an excellent organization! Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team JJ Jason J. Broker Insurance Used the software for: Less than 6 months ### "CallTools Review" September 11, 2024 5.0 Great no complaints and support/integrations has been very helpful Pros Flexibility and customizability of campaigns and dashboard Cons Nothing so far but will let you know in future Review Source Response from CallTools September 12, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "Assertive Telemarketing Approach " April 29, 2024 5.0 Pros CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required. Cons CallTools is dynamic, and has nothing lowering its professional usage. Review Source Response from CallTools May 1, 2024 Hi Pius, Thank you for the 5 Star Review! We appreciate your kind words and are glad to hear you are satisfied with Call Tools! AG Andrew G. Managing Member Real Estate Used the software for: 1-2 years ### "Really really good" June 19, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source Response from CallTools June 28, 2024 Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team MIGN Mary Ivan Grace N. CEO Real Estate Used the software for: 2+ years ### "Calltools Save the Day!" January 19, 2023 5.0 FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to \[sensitive content hidden\], who made all the zigzag brain draining integrations so easy! Pros Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved. Cons None so far, we have been using this for almost 3 years now Review Source Response from CallTools April 13, 2023 Hi Mary, Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team VR Verified Reviewer Founder, President & CEO Used the software for: Less than 6 months ### "By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service" October 27, 2017 5.0 I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found. Pros By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed. Cons . Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! BD Bill D. CEO Insurance Used the software for: Less than 6 months ### "What an asset!" July 23, 2024 5.0 Pros I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially \[sensitive content hidden\]! Cons Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues. Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallTools Price was way higher. Review Source Response from CallTools August 1, 2024 Hi Bill, Thank you for the 5 Star Review! - Call Tools Team CL Coleman L. Owner Insurance Used the software for: Less than 6 months ### "Huge impact to our business model. " March 8, 2024 5.0 It's a wonderful day in the neighborhood. Pros We got our lead cost to $17 a transfer. Cons All good. They have great service so any complexity can be solved. Review Source Response from CallTools March 12, 2024 Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team RB Ryan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Treasured Leads" April 13, 2021 5.0 It has been a sustaining arm of our business. Our account rep \[SENSITIVE CONTENT HIDDEN\] is great and \[SENSITIVE CONTENT HIDDEN\] in tech support is phenomenal. Pros Simplicity of the admin & agent dashboard. Cons Intermittent down time and when the software requires additional intervention. Review Source Response from CallTools April 15, 2021 Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team YW Yalilee W. Real estate agent Real Estate Used the software for: Less than 6 months ### "Great predictive Dialer" June 27, 2024 5.0 it's been great, the integrations team is outstanding. Pros I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients. Cons It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts. Review Source Response from CallTools July 2, 2024 Hi Yalilee, thank you for the  review! We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team BL Brock L. Head of Operations Utilities Used the software for: Less than 6 months ### "LVLNRG Calltools Review" January 31, 2024 5.0 My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically \[sensitive content hidden\], he's been great to us and couldn't be happier with our experience. Pros Calltools is an easy to use platform that has boosted our productivity by 10 fold. Cons None, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need. Review Source Response from CallTools February 7, 2024 Thank you for the 5 Star Review! We are happy to hear dialer is working for you and your company. Great to hear you were assisted by our team! We are always here for all your Call Tools needs! - Call Tools Team IS Isaac S. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "Miles ahead of competition" January 20, 2023 5.0 Miles ahead of the competition (mojo) Pros My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds. Cons It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though! Review Source Response from CallTools August 15, 2023 Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team KB Katie B. Admin Real Estate Used the software for: 6-12 months ### "Calltools Review for our Company" May 3, 2024 5.0 Pros Shawnie Clark was a great help and answered all of our questions! Cons Review Source Response from CallTools May 9, 2024 Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team AM Antonio M. Chief Revenue Officer Telecommunications Used the software for: 6-12 months ### "Great tool!" April 23, 2024 5.0 It has been a great experience I would recommend for anyone. Shawnie is very sweet! Pros Price is good for a dialer Works very well with multiple campaigns Cons API is a little complex Reporting is somewhat limited Review Source Response from CallTools May 1, 2024 Hi Antoni, thank you for the 5 Star Review! Thank you for the recommendation! - Call Tools Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.