--- title: "CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallTools the right Auto Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149510/Call-Center-Software/reviews/" page_type: "reviews" language: "en" --- CallTools 4.8 (156) [View alternatives](https://www.capterra.com/p/149510/Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jeremy C Exec VP of OperationsAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 CA Chanel A RealtorReal Estate, Self-employedUsed the software for: Less than 6 months. “There’s no mobile app, so I can’t dial from my phone“ November 5, 2024 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel Alejandro A. Ingeniero senior de ventas Hidraulica y Neumatica Consumer Services Used the software for: 1-2 years ### " Useful tool for customer service" January 24, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source JG Joseph G. Partner Marketing and Advertising Used the software for: 2+ years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 8, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Reason for choosing CallTools Ease of use, customization, most robust, and agent feedback Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that CallTools was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users. Review Source Response from CallTools November 3, 2022 Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team TM Tad M. Lead ISA Real Estate Used the software for: 1-2 years ### "If you make a high volume of calls, you need this" March 28, 2024 5.0 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Single line dialing is inefficient. This smokes FUB and Mojo Review Source Response from CallTools April 10, 2024 Hi Tad, Thank you for the 5 Star Review! We are glad to hear you and your team love the system! Happy to be of assistance! - Call Tools Team MM Martin M. Real Estate Agent/Investor Real Estate Used the software for: Less than 6 months ### "Dials fast but not my favorite dialer " October 24, 2022 4.0 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) To see if I could find a faster dialer. I did end up going back to the Mojo dialer. Review Source JR Josiah R. Owner Real Estate Used the software for: 6-12 months ### "Awesome Dialer!" March 12, 2024 5.0 It made me money and that’s what counts. Pros The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, \[sensitive content hidden\], was a pleasure to work with. Cons Hard to export leads to other platforms. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) I wanted something faster and better and a platform that wouldn’t get blocked by spam blockers so much. Review Source Response from CallTools March 15, 2024 Hi Josiah, Thank you for the 5 Star Review! - Call Tools Team EF Eric F. Vice President Financial Services Used the software for: 1-2 years ### "Quality Software, Exemplary Support" August 21, 2024 5.0 Pros Their customer service is spectacular. Any time that I have a problem, it's solved the same day. Cons The complexity. This software comes with a massive learning curve. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Poor customer support, poor lead managment, and pay per minute pricing model. Review Source Response from CallTools August 27, 2024 Hi Eric, Thank you for the 5 Star Review! - Call Tools Team AF Anthony F. Owner Real Estate Used the software for: 2+ years ### "Call Tools is the best dialer out there" January 23, 2023 5.0 Great experience! Better than other dialers out there Pros Very user friendly. Easy to use and set up Cons Not much. Maybe if there was an automated SMS system Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) Too confusing to use anything else. Call Tools had the most user friendly system Review Source Response from CallTools April 13, 2023 Hi Anthony, Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team Jason H. OWNER Real Estate Used the software for: Less than 6 months ### "The software works well" July 12, 2025 4.0 The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead. Pros Their willingness to make things right and their sales and service agents are nice and generally honest. Cons Learning curve is huge, but once you understand it, it works Switched from [mojo](https://www.capterra.com/p/212343/mojo/) software delays with call quality issues Review Source CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team ML Mark L. CMO Real Estate Used the software for: 1-2 years ### "Efficient Tool" February 9, 2024 5.0 I had an exceptional experience with \[sensitive content hidden\] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me. From the moment I reached out, \[sensitive content hidden\] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy. Pros The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact. Cons Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level. Review Source Response from CallTools May 23, 2024 Hi Mark, Thank you for the 5 Star Review! Thank you for your kind words! We are always here to help. - Call Tools Team PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "Assertive Telemarketing Approach " April 29, 2024 5.0 Pros CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required. Cons CallTools is dynamic, and has nothing lowering its professional usage. Review Source Response from CallTools May 1, 2024 Hi Pius, Thank you for the 5 Star Review! We appreciate your kind words and are glad to hear you are satisfied with Call Tools! AG Andrew G. Managing Member Real Estate Used the software for: 1-2 years ### "Really really good" June 19, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source Response from CallTools June 28, 2024 Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team MIGN Mary Ivan Grace N. CEO Real Estate Used the software for: 2+ years ### "Calltools Save the Day!" January 19, 2023 5.0 FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to \[sensitive content hidden\], who made all the zigzag brain draining integrations so easy! Pros Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved. Cons None so far, we have been using this for almost 3 years now Review Source Response from CallTools April 13, 2023 Hi Mary, Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team MG Michael G. Director Law Practice Used the software for: 1-2 years ### "Excellent Organization!" August 26, 2024 5.0 Excellent from utilization to pricing to conversions! Pros An excellent system and organization especially \[sensitive content hidden\] our Account Manager! Cons Everything was excellent from the system to customers support an excellent organization! Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team TK Tay K. Manager Marketing and Advertising Used the software for: 2+ years ### "Best Dialer" June 13, 2024 5.0 Pros Ease of use and great customer service! We absolutely love this tool and our account manager \[sensitive content hidden\] is great to work with! Cons Nothing bad to say about the platform or the service. Review Source Response from CallTools June 21, 2024 Hi Tay, Thank you for the 5 Star Review! Call Tools Team nJ nathan J. CEO Real Estate Used the software for: 1-2 years ### "Review of Calltools" March 4, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source Response from CallTools March 12, 2024 Hi Nathan, Thank you for the 5 Star Review! We Appreciate your kind remarks. - Call Tools Team RB Ratan B. Senior Mgmt Information Technology and Services Used the software for: 2+ years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source Response from CallTools April 13, 2023 Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team AG Ashraya G. Managing member Real Estate Used the software for: 6-12 months ### "Useful Product" April 3, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source Response from CallTools April 10, 2024 Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team dM douglas M. other Real Estate Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" March 23, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... Review Source Response from CallTools April 13, 2023 Hi Douglas, Thank you for the 5 Star Review! Thanks so much for sharing your experience with us! -Call Tools Team FK Firas K. Sales manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Highly recommended " March 25, 2024 5.0 Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option Pros Easy to set up and the customer support Cons Nothing so far all good and no issues to mention Review Source Response from CallTools April 10, 2024 Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team HBP Herbert Bryan P. agent Telecommunications Used the software for: 6-12 months ### "call tools rev" March 2, 2022 5.0 real estate Pros call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails Cons Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer. Review Source Response from CallTools November 3, 2022 Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team JP Josh P. Owner Industrial Automation Used the software for: 1-2 years ### "Good product - works as expected" March 14, 2024 5.0 Pros good power dialer for campaign-based cold outreach Cons the UI is a little outdated and confusing Review Source Response from CallTools March 15, 2024 Hi Josh, Thank you for the 5 Star Review! - Call Tools Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.