--- title: "CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallTools the right Predictive Dialer solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149510/Call-Center-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- CallTools 4.8 (157) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jeremy C Exec VP of OperationsAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 CA Chanel A RealtorReal Estate, Self-employedUsed the software for: Less than 6 months. “There’s no mobile app, so I can’t dial from my phone“ November 5, 2024 ## Showing most helpful reviews Showing 1-25 of 157 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ethan W. Onboarding Manager Used the software for: Less than 1 year ### "Great Service" November 5, 2026 5.0 It was amazing, super easy to use. The customer support was very friendly, and they always got back to me really quickly. Pros They have every feature you need in a bulk dialer all in one. I was super thankful to use it. Highly suggest! Cons The API was a bit difficult to use, I wish there was broader functionality and it was easier to add bulk lists. Review Source R Reviewer Exec VP of Operations Used the software for: Less than 1 year ### "Airam solved our issue promptly and professionally" May 18, 2026 5.0 CallTools is a must if you need a software with a real-time support. Their technology is a game changer if youre looking to scale your business. Pros CallTools Support is topnotch. Airam got assigned to my ticket and he went above and beyond from just calling my cell to setup a zoom just to make sure there is no communication barrier. He was able to fix our issue and was very professional. Cons At this point, everything is taken care of. It will be a different experience for other accounts but in ours, we're in a smooth setup. Review Source R Reviewer Contact Center Manager Used the software for: 3-5 years ### "Platform is intuitive and easy to use " March 11, 2026 5.0 Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time Pros Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none Cons Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed Review Source EP Elad P. Manager Used the software for: Less than 1 year ### "Okay overall, but not perfect" March 2, 2026 3.0 CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience. Pros CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy. Cons The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted. Review Source R Reviewer Ingeniero senior de ventas Hidraulica y Neumatica Used the software for: 1-3 years ### " Useful tool for customer service" February 13, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source R Reviewer Call Center Manager Used the software for: 1-3 years ### "CallTools is the best power dialer out there!" February 10, 2023 5.0 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Review Source Maria L. Marketing and business development Used the software for: 3-5 years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 20, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 9, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Review Source R Reviewer Lead ISA Used the software for: 1-3 years ### "If you make a high volume of calls, you need this" April 9, 2024 5.0 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. Review Source R Reviewer Real Estate Agent/Investor Used the software for: Less than 1 year ### "Dials fast but not my favorite dialer " November 3, 2022 4.0 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Awesome Dialer!" March 13, 2024 5.0 It made me money and that’s what counts. Pros The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, \[sensitive content hidden\], was a pleasure to work with. Cons Hard to export leads to other platforms. Review Source R Reviewer Vice President Used the software for: 1-3 years ### "Quality Software, Exemplary Support" August 26, 2024 5.0 Pros Their customer service is spectacular. Any time that I have a problem, it's solved the same day. Cons The complexity. This software comes with a massive learning curve. Review Source Anthony F. Owner Used the software for: 3-5 years ### "Call Tools is the best dialer out there" January 26, 2023 5.0 Great experience! Better than other dialers out there Pros Very user friendly. Easy to use and set up Cons Not much. Maybe if there was an automated SMS system Review Source Jason H. OWNER Used the software for: Less than 1 year ### "The software works well" July 14, 2025 4.0 The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead. Pros Their willingness to make things right and their sales and service agents are nice and generally honest. Cons Learning curve is huge, but once you understand it, it works Review Source R Reviewer Realtor Used the software for: Less than 1 year ### "Great Service!" November 13, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source R Reviewer CMO Used the software for: 1-3 years ### "Efficient Tool" May 22, 2024 5.0 I had an exceptional experience with \[sensitive content hidden\] and her team at CallTools! Their commitment to providing fast customer service reports and delivering a top-notch marketing tool truly impressed me. From the moment I reached out, \[sensitive content hidden\] and her team were incredibly responsive and attentive to my needs. They guided me through every step of the process, ensuring that I had all the information I needed to make informed decisions about my marketing strategy. Pros The fast customer service reports provided by CallTools are invaluable for anyone looking to elevate their marketing efforts. With their help, I was able to gain insights into my target audience and tailor my campaigns for maximum impact. Cons Its user-friendly interface and robust features make it an indispensable asset for anyone striving to take their marketing to the next level. Although at times it could be to next level. Review Source PN Patrick N. Marketing Director Used the software for: 1-3 years ### "Assertive Telemarketing Approach " May 1, 2024 5.0 Pros CallTools ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required. Cons CallTools is dynamic, and has nothing lowering its professional usage. Review Source R Reviewer Managing Member Used the software for: 1-3 years ### "Really really good" June 28, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Calltools Save the Day!" February 7, 2023 5.0 FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to \[sensitive content hidden\], who made all the zigzag brain draining integrations so easy! Pros Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved. Cons None so far, we have been using this for almost 3 years now Review Source R Reviewer Director Used the software for: 1-3 years ### "Excellent Organization!" September 2, 2024 5.0 Excellent from utilization to pricing to conversions! Pros An excellent system and organization especially \[sensitive content hidden\] our Account Manager! Cons Everything was excellent from the system to customers support an excellent organization! Review Source R Reviewer Manager Used the software for: 3-5 years ### "Best Dialer" June 20, 2024 5.0 Pros Ease of use and great customer service! We absolutely love this tool and our account manager \[sensitive content hidden\] is great to work with! Cons Nothing bad to say about the platform or the service. Review Source R Reviewer CEO Used the software for: 1-3 years ### "Review of Calltools" March 12, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source RB Ratan B. Senior Mgmt Used the software for: 3-5 years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source R Reviewer Managing member Used the software for: Less than 1 year ### "Useful Product" April 4, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source R Reviewer other Used the software for: Less than 1 year ### "Thank you, \[sensitive content hidden\]" March 24, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... 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