# CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallTools the right Predictive Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jeremy C Exec VP of OperationsAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “I did notice delays in calls and dropped calls.“ July 12, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel Alejandro A. Ingeniero senior de ventas Hidraulica y Neumatica Consumer Services Used the software for: 1-2 years ### " Useful tool for customer service" January 24, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! NM Neil M. EVP Insurance Used the software for: 2+ years ### "Vital Tool for Success" July 24, 2024 5.0 \[sensitive content hidden\] is the main reason I decided to try and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. Pros Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. Cons Nothing I didn’t like. Everything was easy and user friendly. Alternatives considered [Ringy](https://www.capterra.com/p/182372/iSalesCRM/)[Divi](https://www.capterra.com/p/201958/Divi/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing CallTools Price and support from \[sensitive content hidden\]. \[sensitive content hidden\] provided an elite level of support we didn’t see from other companies. Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) The price for PhoneBurner kept increasing. was more affordable Review Source Response from CallTools August 6, 2024 Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source HN Hannah N. Call Center Manager Telecommunications Used the software for: 2+ years ### "Calltools is the best software to run a successful call center" February 9, 2023 5.0 My overall experience with has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates! Pros I think the #1 feature about is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]! Cons I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools In doing research on power dialing softwares for our company, offered the best pricing with the best software and the best possible support team! Review Source Response from CallTools April 13, 2023 Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the " Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team DZ David Z. Call Center Manager Telecommunications Used the software for: 1-2 years ### "CallTools is the best power dialer out there!" February 9, 2023 5.0 Overall I have had the greatest experience using and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the support team is always easy to set up a meeting with and they always address any questions or concerns. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools has the best software, integrations, and pricing! Review Source Response from CallTools April 13, 2023 HI David, Thank you for the 5 Star Review! We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed. - Call Tools Team JG Joseph G. Partner Marketing and Advertising Used the software for: 2+ years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " November 8, 2020 5.0 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. Reason for choosing CallTools Ease of use, customization, most robust, and agent feedback Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix was okay, but way more confusing on how to use it and manage. Bitrix is not real expensive, but we fell that was a perfect balance of being robust, easy to use, and reasonable cost. Our agents all liked they switch with great positive reviews from our end users. Review Source Response from CallTools November 3, 2022 Thank you for the amazing review of CallTools, we sincerely appreciate it! -CallTools Team CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team DP David P. CEO Renewables & Environment Used the software for: 1-2 years ### "Best Dialer" October 20, 2024 5.0 I had a great experience with it. It is the best dialer we’ve used. Pros I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. Cons I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. Review Source Response from CallTools June 24, 2025 Hi David, Thank you so much for your thoughtful feedback! We're thrilled to hear that the integration with your CRM went smoothly and that your experience with your rep was a positive one — we’ll be sure to pass along the kind words. We also appreciate your honesty about the initial learning curve. We’re always working to make onboarding as intuitive as possible, and your input helps us improve. We're glad to hear the dialer is working well for you overall, and we’re here if you ever need anything. Thanks again for choosing us! - Call Tools Team  RM Rita M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Time saver and organizer." August 22, 2024 5.0 I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen Pros It saves time and lets me connect with my contact who asked information in much better time Cons There is no weekend support. That slowed me down 2 days with starting to use Call Tools Review Source Response from CallTools August 27, 2024 Hi Rita, Thank you for the 5 Star Review! - Call Tools Team MC Michael C. CEO Pharmaceuticals Used the software for: 1-2 years ### "Recommended Platform" August 27, 2024 5.0 Working with \[sensitive content hidden\] and using has been a pleasure.\[sensitive content hidden\] is always available and is very helpful Pros Easy to use and fit my needs perfectly. Highly recommended Cons I have no complaints about the service or platform. Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team MR Matt R. Owner Real Estate Used the software for: Less than 6 months ### "Great tool to get leads " July 24, 2024 5.0 Brandon was great to deal with & made my experience easy Pros Leads it helped bring in & ease if use. Cons Can be tough to categorize certain calls to find later Review Source Response from CallTools August 1, 2024 Hi Matt, Thank you for the 5 Star Review! - Call Tools Team PN Pius N. Marketing Director Media Production Used the software for: 1-2 years ### "Assertive Telemarketing Approach " April 29, 2024 5.0 Pros ensure companies conducts accurate telemarketing options, and this increases value, for any engagement required. Cons is dynamic, and has nothing lowering its professional usage. Review Source Response from CallTools May 1, 2024 Hi Pius, Thank you for the 5 Star Review! We appreciate your kind words and are glad to hear you are satisfied with Call Tools! CC Chen C. Director of operations Insurance Used the software for: 2+ years ### "Effortless Connectivity " April 16, 2024 5.0 Our overall experience with has been a Symphony of Efficiency, Reliability, and Innovation. A true Gem in Out Call Center Operations. Pros I appreciate the prompt and efficient assistance provided by the customer service team and management. Always going above and beyond to address any inquiries with care and expertise. Cons I have yet to come across anything that i do not like about the dialer system. Review Source Response from CallTools April 19, 2024 Hi Chen, Thank you for the 5 Star Review! We are happy to hear you received great assistance from our team! Thank you again for the review! - Call Tools Team DB David B. Owner Consumer Goods Used the software for: 2+ years ### "Best dialer!" April 25, 2023 5.0 Weve been able to generate a low customer acquisition cost. Pros Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle. Cons Nothing in any major need of improvement. Review Source Response from CallTools May 12, 2023 HI David, Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team AS Abraham S. CMO Real Estate Used the software for: 1-2 years ### "Calltools review" November 17, 2023 5.0 \[sensitive content hidden\] my rep was very helpful and attentive to support issues throughout my time as a client. Ask for her if you're thinking of trying it out. Pros The call reporting was pretty good for the business. Cons The long wait times and limitations it imposed on total conversations. Review Source Response from CallTools February 7, 2024 Hi Abraham, Thank you for the 5 Star Review! We are happy to hear you were assisted by our team and they helped through out your initial set up! We are always here to assist! - Call Tools Team nJ nathan J. CEO Real Estate Used the software for: 1-2 years ### "Review of Calltools" March 4, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source Response from CallTools March 12, 2024 Hi Nathan, Thank you for the 5 Star Review! We Appreciate your kind remarks. - Call Tools Team RB Ratan B. Senior Mgmt Information Technology and Services Used the software for: 2+ years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source Response from CallTools April 13, 2023 Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team AG Ashraya G. Managing member Real Estate Used the software for: 6-12 months ### "Useful Product" April 3, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source Response from CallTools April 10, 2024 Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team JN Justin N. Technical Support Engineer Computer Hardware Used the software for: 1-2 years ### "Call Tools Call Center Software review " October 30, 2018 5.0 Pros The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS. Cons The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JZ James Z. IT Manager Consumer Electronics Used the software for: 1-2 years ### "Don't Get Much Better Than This" February 5, 2017 4.0 I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action. Pros Time saving and packed with information and UI is simple. Cons A better management when using slow Internet connection. Review Source Response from CallTools March 14, 2017 James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team HO Harold O. Owner Financial Services Used the software for: 2+ years ### "System is Great! - People are awesome! " September 19, 2019 5.0 I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at are very good to work with. Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results! Pros The software is exactly what I need without extra developer options that will confuse someone like me. Cons I liked it all - there wasnt anything I didnt like about the system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with . Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team Steven P. National Marketing Consultant Used the software for: 6-12 months ### "Great Experience. Software is a bargain at this price point. Cust support and his team are awesome." January 12, 2018 5.0 Pros Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! SS Sean S. Contact Center Manager Financial Services Used the software for: 2+ years ### "Platform is intuitive and easy to use " March 5, 2026 5.0 Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, is the company you wish existed. I like them an recommend all the time Pros Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none Cons Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CallTools Heard it from multiple people how good it was so gave it a shot. Also; unlimited inbound and outbound minutes Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Many reasons. Grew out of Five9 and their system was good but the tech wasn’t there Review Source Response from CallTools May 19, 2026 Thank you for the 5 Star Review! Thank you for your incredible feedback and recommendation! We’re thrilled to hear that our team, support, and platform continue to exceed your expectations. We truly appreciate your trust in CallTools and look forward to supporting your continued success! - CallTools Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.