# CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 PF Paul F VP of MarketingMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “We were all able to double our connections per day calling the same leads that we did on other softwares.“ June 19, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “I did notice delays in calls and dropped calls.“ July 12, 2025 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikolai L. President Wireless Used the software for: Less than 6 months ### "Great AutoDial and Management Oversight ability" October 19, 2017 4.0 The ability to have better management oversight and for team to make more calls. Pros The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. Cons The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. Review Source Response from CallTools October 23, 2017 Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team JJ Jason J. Ceo Real Estate Used the software for: Less than 6 months ### "Great service " June 19, 2024 5.0 Was great. Michael helped us resolve some audio issues and made sure we were taken care of. Pros We love the ease and set up. We like being able to review our calls. Cons It took us a while to figure out why we had audio issues and thanks to support we fixed it. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) They cap at 2000 minutes a month and we needed unlimited. Review Source Response from CallTools July 2, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words and are glad to Michael assisted you as he did! - Call Tools Team MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source HN Hannah N. Call Center Manager Telecommunications Used the software for: 2+ years ### "Calltools is the best software to run a successful call center" February 9, 2023 5.0 My overall experience with has been nothing short of amazing! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates! Pros I think the #1 feature about is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]! Cons I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing CallTools In doing research on power dialing softwares for our company, offered the best pricing with the best software and the best possible support team! Review Source Response from CallTools April 13, 2023 Hi Hannah, Thank you for the 5 Star Review! We love to read reviews such as yours! We are happy to hear you received amazing support from our support team! - Call Tools Team JK Jason K. Owner Oil & Energy Used the software for: 6-12 months ### "Its feels custom built just for us" January 11, 2024 5.0 At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - has it all. Pros What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. Cons If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the " Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing CallTools Again, because of Chaz and his recommendation Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Because Chaz suggested it. I've known him for years - he understands my business model and what I need to achieve. We had a conversation and he explained how I can have better success switching to - and so I did. Review Source Response from CallTools February 7, 2024 Hi Jason, Thank you for the 5 Star Review! We are happy to hear Chaz brought you on board. So glad Call Tools is working for you and your company! - Call Tools Team DP David P. CEO Renewables & Environment Used the software for: 1-2 years ### "Best Dialer" October 20, 2024 5.0 I had a great experience with it. It is the best dialer we’ve used. Pros I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. Cons I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. Review Source Response from CallTools June 24, 2025 Hi David, Thank you so much for your thoughtful feedback! We're thrilled to hear that the integration with your CRM went smoothly and that your experience with your rep was a positive one — we’ll be sure to pass along the kind words. We also appreciate your honesty about the initial learning curve. We’re always working to make onboarding as intuitive as possible, and your input helps us improve. We're glad to hear the dialer is working well for you overall, and we’re here if you ever need anything. Thanks again for choosing us! - Call Tools Team  CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team LM Ludwig M. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "CallTools - quick to respond customer service." November 18, 2024 5.0 Pros CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem. Cons Haven't had any issue so far with their customer support Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CallTools broad feature set and cost-to-value mostly Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) broad feature set and cost-to-value mostly Review Source Response from CallTools June 24, 2025 Hi Ludwig, Thank you for the kind words! We're thrilled to hear that our customer support team has been responsive and helpful. It's great to know you've had a smooth experience so far — we’re always here if you need anything! - CallTools Team RM Rita M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Time saver and organizer." August 22, 2024 5.0 I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen Pros It saves time and lets me connect with my contact who asked information in much better time Cons There is no weekend support. That slowed me down 2 days with starting to use Call Tools Review Source Response from CallTools August 27, 2024 Hi Rita, Thank you for the 5 Star Review! - Call Tools Team MC Michael C. CEO Pharmaceuticals Used the software for: 1-2 years ### "Recommended Platform" August 27, 2024 5.0 Working with \[sensitive content hidden\] and using has been a pleasure.\[sensitive content hidden\] is always available and is very helpful Pros Easy to use and fit my needs perfectly. Highly recommended Cons I have no complaints about the service or platform. Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team JJ Jason J. Broker Insurance Used the software for: Less than 6 months ### "CallTools Review" September 11, 2024 5.0 Great no complaints and support/integrations has been very helpful Pros Flexibility and customizability of campaigns and dashboard Cons Nothing so far but will let you know in future Review Source Response from CallTools September 12, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team AG Andrew G. Managing Member Real Estate Used the software for: 1-2 years ### "Really really good" June 19, 2024 5.0 Pros Call tools helped me run campaigns and dial multiple lines at once. It’s a program that increased my outreach 10x and i highly recommend. Additionally, \[sensitive content hidden\] on the Call Tools sales/account management team, is really great to work with. Cons There is a lot in there and can be a little overwhelming at first but once you get started it’s very easy. Review Source Response from CallTools June 28, 2024 Hi Andrew, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team WN Wahid N. INvestor Entertainment Used the software for: Less than 6 months ### "Great Company! " June 24, 2024 5.0 Great company, great service, helped with our brand! Pros \[sensitive content hidden\] was a great rep - he helped me set everything up. Calling was seamless! Cons I liked everything to be honest, Nothing to complain about. Review Source Response from CallTools July 2, 2024 Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team DM David M. CEO Renewables & Environment Used the software for: 2+ years ### "CallTools Simplifies Your Company's Growth" September 18, 2019 5.0 We recommend to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future. Pros The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with . Cons None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this. Reason for choosing CallTools We recommend to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! EG Eli G. President Real Estate Used the software for: 2+ years ### "My Go to Dialer" December 3, 2022 5.0 is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive. Pros is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes. Cons The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools similar price but get the 10-line dialer. Review Source Response from CallTools January 25, 2023 Eli, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team DB David B. Owner Consumer Goods Used the software for: 2+ years ### "Best dialer!" April 25, 2023 5.0 Weve been able to generate a low customer acquisition cost. Pros Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle. Cons Nothing in any major need of improvement. Review Source Response from CallTools May 12, 2023 HI David, Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team AS Abraham S. CMO Real Estate Used the software for: 1-2 years ### "Calltools review" November 17, 2023 5.0 \[sensitive content hidden\] my rep was very helpful and attentive to support issues throughout my time as a client. Ask for her if you're thinking of trying it out. Pros The call reporting was pretty good for the business. Cons The long wait times and limitations it imposed on total conversations. Review Source Response from CallTools February 7, 2024 Hi Abraham, Thank you for the 5 Star Review! We are happy to hear you were assisted by our team and they helped through out your initial set up! We are always here to assist! - Call Tools Team nJ nathan J. CEO Real Estate Used the software for: 1-2 years ### "Review of Calltools" March 4, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source Response from CallTools March 12, 2024 Hi Nathan, Thank you for the 5 Star Review! We Appreciate your kind remarks. - Call Tools Team RB Ratan B. Senior Mgmt Information Technology and Services Used the software for: 2+ years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source Response from CallTools April 13, 2023 Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team AG Ashraya G. Managing member Real Estate Used the software for: 6-12 months ### "Useful Product" April 3, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source Response from CallTools April 10, 2024 Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team JN Justin N. Technical Support Engineer Computer Hardware Used the software for: 1-2 years ### "Call Tools Call Center Software review " October 30, 2018 5.0 Pros The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS. Cons The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JZ James Z. IT Manager Consumer Electronics Used the software for: 1-2 years ### "Don't Get Much Better Than This" February 5, 2017 4.0 I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action. Pros Time saving and packed with information and UI is simple. Cons A better management when using slow Internet connection. Review Source Response from CallTools March 14, 2017 James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team HO Harold O. Owner Financial Services Used the software for: 2+ years ### "System is Great! - People are awesome! " September 19, 2019 5.0 I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at are very good to work with. Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results! Pros The software is exactly what I need without extra developer options that will confuse someone like me. Cons I liked it all - there wasnt anything I didnt like about the system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with . Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team Steven P. National Marketing Consultant Used the software for: 6-12 months ### "Great Experience. Software is a bargain at this price point. Cust support and his team are awesome." January 12, 2018 5.0 Pros Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.