# Page 3 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CallTools ## Showing most helpful reviews Showing 51-75 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Samuel H. Acquisition Manager Real Estate Used the software for: Less than 6 months ### "Great Company and Staff" June 2, 2023 5.0 My experience was great.\[sensitive content hidden\] did such an awesome job by educating me on the system and also picking up when ever I needed him. Pros I like how there customer service and assigned manager where always going above and beyond for me. Cons Honestly, there is only one. I don’t like how long it takes to get scheduled for onboarding. But at the same time they are pretty fast. The most I had to wait is a week which was my fault for not listening to my assigned manager Reason for choosing CallTools I chose Call Tools because other investors that I know has praised Call Tools for there ability to deliver. Review Source Response from CallTools June 27, 2023 Hi Samuel, Thank you for the 5 Star Review! We appreciate your kind words and are always here to assist! - Call Tools Team MM Martin M. Real Estate Agent/Investor Real Estate Used the software for: Less than 6 months ### "Dials fast but not my favorite dialer " October 24, 2022 4.0 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) To see if I could find a faster dialer. I did end up going back to the Mojo dialer. Review Source DB David B. Owner Consumer Goods Used the software for: 2+ years ### "Best dialer!" April 25, 2023 5.0 Weve been able to generate a low customer acquisition cost. Pros Voice record. Set number calls simultaneously. Easy to upload data snd manage and recycle. Cons Nothing in any major need of improvement. Review Source Response from CallTools May 12, 2023 HI David, Thank you for the 5 Star Review! We are happy to read our features are working for you and your business! Great to see Call Tools work for you! - Call Tools Team JR Josiah R. Owner Real Estate Used the software for: 6-12 months ### "Awesome Dialer!" March 12, 2024 5.0 It made me money and that’s what counts. Pros The 10 line dialer and spam protection that rotates caller IDs to increase contact rate. Also, my customer rep, \[sensitive content hidden\], was a pleasure to work with. Cons Hard to export leads to other platforms. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) I wanted something faster and better and a platform that wouldn’t get blocked by spam blockers so much. Review Source Response from CallTools March 15, 2024 Hi Josiah, Thank you for the 5 Star Review! - Call Tools Team sO stacy O. Acquisition Manager Real Estate Used the software for: 1-2 years ### "Call Tools Review" March 30, 2024 5.0 CallTools has been very instrumental in our daily business operation. Shawnie has also been very helpful during the process and getting us started with CallTools. Pros It was easy to set up and use. Also the support is very helpful. Cons We didn't have issues with the platform. Review Source Response from CallTools April 10, 2024 Hi Stacy, Thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did, she's great! - Call Tools Team AF Anthony F. Owner Real Estate Used the software for: 2+ years ### "Call Tools is the best dialer out there" January 23, 2023 5.0 Great experience! Better than other dialers out there Pros Very user friendly. Easy to use and set up Cons Not much. Maybe if there was an automated SMS system Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) Too confusing to use anything else. Call Tools had the most user friendly system Review Source Response from CallTools April 13, 2023 Hi Anthony, Thank you for the 5 Star Review! We are happy to hear you were able to get set up and using Call Tools with no issue! - Call Tools Team VR Verified Reviewer Founder, President & CEO Used the software for: Less than 6 months ### "By far the best Predictive Dialer and Best Value - Thrilled with the System and Customer Service" October 27, 2017 5.0 I use the system every single day and I could not be happier with it. Easy to Use and had every single function you could ever need, Excellent Customer Service - By Far the best Product I found. Pros By far the best predictive dialer I found on the market - I tested 38 other predictive dialers including Five9, Ytel, PhoneBurner, Convoso, ChaseData, Augutech, VanillaSoft, PIMS Dialer, CallShaper and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Sean in Customer Service was absolutely fantastic and got me setup immediately. Everyone in Customer Service is extremely responsive and helpful as well as polite and kind. I could not be any happier with the service. I DEFINITELY recommend CallTools to any company where the phone is essential to their business as it is to mine. CallTools is seriously the full package - Excellent Customer Service, Instant Setup, Easy to Use, Constant Updates to Make the System Better and More Effective, Modern Looking Software that's Easy to Look at All Day and all for less money than every other company I tested. I HIGHLY RECOMMEND CALLTOOLS. You will not be disappointed. Cons . Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Daniel Alejandro A. Ingeniero senior de ventas Hidraulica y Neumatica Consumer Services Used the software for: 1-2 years ### " Useful tool for customer service" January 24, 2019 5.0 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! nJ nathan J. CEO Real Estate Used the software for: 1-2 years ### "Review of Calltools" March 4, 2024 5.0 perfect. customer support and integration team is good. Pros customer support, quality of system. ease of use, integrations. Cons everything is perfect, no changes needed as of now. Review Source Response from CallTools March 12, 2024 Hi Nathan, Thank you for the 5 Star Review! We Appreciate your kind remarks. - Call Tools Team AF Alex F. Office Manager Construction Used the software for: I used a free trial ### "Great platforms elevated requirements." August 29, 2020 3.0 I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. Pros The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. Cons The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reason for choosing CallTools Because of the ease of use of the CRM and all the integrations that it included on the license. Review Source IC Imelda C. Virtual Assistant Used the software for: 1-2 years ### "VOIP for Start up Business" December 19, 2018 4.0 Pros Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance. Cons This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user. Review Source CL Coleman L. Owner Insurance Used the software for: Less than 6 months ### "Huge impact to our business model. " March 8, 2024 5.0 It's a wonderful day in the neighborhood. Pros We got our lead cost to $17 a transfer. Cons All good. They have great service so any complexity can be solved. Review Source Response from CallTools March 12, 2024 Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team RB Ratan B. Senior Mgmt Information Technology and Services Used the software for: 2+ years ### "call tools an excellent telemarketing solution" March 31, 2023 5.0 Excellent, good service, good technology Pros User friendly and effective. Support is good. Cons Could be made a bit cheaper. As such it's priced properly Review Source Response from CallTools April 13, 2023 Hi Ratan, Thank you for the 5 Star Review! Thank you so much for the positive feedback. - Call Tools Team PR Peter R. Owner Real Estate Used the software for: 6-12 months ### "CallTools Review" April 13, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly. Pros I find its very user friendly and provides many options to implement for calling / tracking etc. Cons Nothing really.....I simply want to try another vendor to compare services. Alternatives considered [Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing CallTools I thought Xencall sounded like a better fit for a big company but Im going to try them to compare. Review Source Response from CallTools April 15, 2021 Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un avis sur CallTools" October 23, 2023 4.0 Pros CallTools est un outil d'appel qui permet de gérer la téléphonie, suivre les appels, distribuer automatiquement des appels. Cons CallTools ne présente pas d'inconvénients pour mon usage. Review Source RB Ryan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Treasured Leads" April 13, 2021 5.0 It has been a sustaining arm of our business. Our account rep \[SENSITIVE CONTENT HIDDEN\] is great and \[SENSITIVE CONTENT HIDDEN\] in tech support is phenomenal. Pros Simplicity of the admin & agent dashboard. Cons Intermittent down time and when the software requires additional intervention. Review Source Response from CallTools April 15, 2021 Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team TB Terra B. COO Real Estate Used the software for: Less than 6 months ### "Best decision for our business!" June 5, 2023 4.0 Call Tools Dialer has completely transformed the way our team communicates with our clients, and I can't praise it enough. This powerful tool has streamlined our calling process, boosting our productivity and enhancing the overall efficiency of our business. Pros Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns. Cons Only 20 live filters allowed. Data organizer can be better. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Cheaper. Review Source dM douglas M. other Real Estate Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" March 23, 2023 5.0 my first experience with calltools was in talking to \[sensitive content hidden\]. I had spoken to about 4 other vendors at that point, and they were either high on pricing or uniformed as to my reasons and issues for a new vendor. \[sensitive content hidden\]not only knew exactly everything i was talking about, but he had also done this calling work himself, and was familiar with most of the other systems i mentioned. also, he is exceptionally competent at sales - he listened, pointed out some things and offered a solution, easily and seamlessly. i was not even thinking of switching yet, but i did so that very afternoon, i believe, and i did so with confidence. Thank you, \[sensitive content hidden\]! Very nice. fast, better connects, etc. Pros fast, does not crash or freeze like mojo, simple front end, can setup new frontend callers quickly Cons slightly complicated backend setup, but unavoidable - this is where the power comes from... Review Source Response from CallTools April 13, 2023 Hi Douglas, Thank you for the 5 Star Review! Thanks so much for sharing your experience with us! -Call Tools Team BL Brock L. Head of Operations Utilities Used the software for: Less than 6 months ### "LVLNRG Calltools Review" January 31, 2024 5.0 My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically \[sensitive content hidden\], he's been great to us and couldn't be happier with our experience. Pros Calltools is an easy to use platform that has boosted our productivity by 10 fold. Cons None, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need. Review Source Response from CallTools February 7, 2024 Thank you for the 5 Star Review! We are happy to hear dialer is working for you and your company. Great to hear you were assisted by our team! We are always here for all your Call Tools needs! - Call Tools Team FK Firas K. Sales manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Highly recommended " March 25, 2024 5.0 Great experience And great customer support Special thanks to Michael Plumey helped me over the phone to resolve couple of issue and configuring the call transfer option Pros Easy to set up and the customer support Cons Nothing so far all good and no issues to mention Review Source Response from CallTools April 10, 2024 Hi Firas, Thank you for the 5 Star Review! We are happy to hear Michael assisted you as he did! - Call Tools Team IS Isaac S. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "Miles ahead of competition" January 20, 2023 5.0 Miles ahead of the competition (mojo) Pros My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds. Cons It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though! Review Source Response from CallTools August 15, 2023 Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team HBP Herbert Bryan P. agent Telecommunications Used the software for: 6-12 months ### "call tools rev" March 2, 2022 5.0 real estate Pros call tools is very impactful an very easy to use, dial your contacts to automatically leave voicemails and emails Cons Load time takes too long when going from screen to another screen. Could use better training. So it takes a little longer to set up than I would like. But not a deal killer. Review Source Response from CallTools November 3, 2022 Thank you again for the stellar review of CallTools, we appreciate it! -CallTools Team Anderson C. CS Telecommunications Used the software for: 1-2 years ### "Great for speed dialing" November 21, 2018 5.0 Pros Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. Cons Some times get stuck when many lead are assigned. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JY Jack Y. Owner Financial Services Used the software for: Less than 6 months ### "Bluestone Funding Review" January 26, 2023 5.0 It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon. Pros I love how it dials the numbers for you it’s really great. Cons How the leads aren’t so organized they just disappear after you move on to the next one. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CallTools Because call tools is better in every aspect. Review Source Response from CallTools April 13, 2023 Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team RN Romina N. Real Estate Assistant Real Estate Used the software for: Less than 6 months ### "You need to use CallTools" February 7, 2023 5.0 Pros I love that they made it so easy since the beginning. \[sensitive content hidden\] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support. Cons Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users. Review Source Response from CallTools April 13, 2023 Hi Romina, Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance. - Call Tools Team Talk to a Capterra advisor for free and get results within 15 minutes.