--- title: "Page 3 | CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is CallTools the right Auto Dialer solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149510/Call-Center-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- CallTools 4.8 (156) [View alternatives](https://www.capterra.com/p/149510/Call-Center-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of CallTools ## Showing most helpful reviews Showing 51-75 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Bill D. CEO Insurance Used the software for: Less than 6 months ### "What an asset!" July 23, 2024 5.0 Pros I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially \[sensitive content hidden\]! Cons Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues. Alternatives considered [Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallTools Price was way higher. Review Source Response from CallTools August 1, 2024 Hi Bill, Thank you for the 5 Star Review! - Call Tools Team AF Alex F. Office Manager Construction Used the software for: I used a free trial ### "Great platforms elevated requirements." August 29, 2020 3.0 I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices. Pros The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one. Cons The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices). Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reason for choosing CallTools Because of the ease of use of the CRM and all the integrations that it included on the license. Review Source IC Imelda C. Virtual Assistant Used the software for: 1-2 years ### "VOIP for Start up Business" December 19, 2018 4.0 Pros Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance. Cons This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user. Review Source JF Jeremy F. Owner Real Estate Used the software for: Less than 6 months ### "Very Powerful Call Tool" January 23, 2023 5.0 So far I'm very pleased with CallTools. My experience with \[sensitive content\] from the integrations team has been exceptional! Pros The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease. Cons Nothing to report yet. I'll need more time with it to give quality feedback here. Alternatives considered [Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems. Review Source Response from CallTools January 25, 2023 Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team CL Coleman L. Owner Insurance Used the software for: Less than 6 months ### "Huge impact to our business model. " March 8, 2024 5.0 It's a wonderful day in the neighborhood. Pros We got our lead cost to $17 a transfer. Cons All good. They have great service so any complexity can be solved. Review Source Response from CallTools March 12, 2024 Hi Coleman, Thank you for the 5 Star Review! We Appreciate your kind words. - Call Tools Team DA Domenic A. President Insurance Used the software for: Less than 6 months ### "\[sensitive content hidden\] from Integrations" June 27, 2023 5.0 Pros The integration team, specifically \[sensitive content hidden\] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools. Cons I can not thing of any cons currently with this software. Review Source Response from CallTools June 30, 2023 Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team PR Peter R. Owner Real Estate Used the software for: 6-12 months ### "CallTools Review" April 13, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] is my acct. rep. and has been nothing short of amazing. I will most likely be back shortly. Pros I find its very user friendly and provides many options to implement for calling / tracking etc. Cons Nothing really.....I simply want to try another vendor to compare services. Alternatives considered [Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing CallTools I thought Xencall sounded like a better fit for a big company but Im going to try them to compare. Review Source Response from CallTools April 15, 2021 Dear Peter, thank you very much for the 5-Star Review of CallTools! You may not realize this but CallTools caters to all sizes of businesses from small, medium, and to enterprise-level clients. Our Power Contact Center platform can handle the most demanding inbound and outbound dialing needs with our omnichannel system. Your account representative will connect with you to show you our latest technology enhancements to the platform that are cutting edge. Thank you for being a valued CallTools customer. -CallTools Team Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un avis sur CallTools" October 23, 2023 4.0 Pros CallTools est un outil d'appel qui permet de gérer la téléphonie, suivre les appels, distribuer automatiquement des appels. Cons CallTools ne présente pas d'inconvénients pour mon usage. Review Source RB Ryan B. CEO Marketing and Advertising Used the software for: 2+ years ### "Treasured Leads" April 13, 2021 5.0 It has been a sustaining arm of our business. Our account rep \[SENSITIVE CONTENT HIDDEN\] is great and \[SENSITIVE CONTENT HIDDEN\] in tech support is phenomenal. Pros Simplicity of the admin & agent dashboard. Cons Intermittent down time and when the software requires additional intervention. Review Source Response from CallTools April 15, 2021 Dear Ryan. Thank you very much for stellar the Five-Star review of CallTools. We strive to exceed customer expectations and deliver solid solutions that allow you to maximize your business. Thank you for being a long-term CallTools customer. -CallTools Team TB Terra B. COO Real Estate Used the software for: Less than 6 months ### "Best decision for our business!" June 5, 2023 4.0 Call Tools Dialer has completely transformed the way our team communicates with our clients, and I can't praise it enough. This powerful tool has streamlined our calling process, boosting our productivity and enhancing the overall efficiency of our business. Pros Call can generate your own number vs having to buy an additional phone service to connect to call tools. Easy to group together leads to create large campaigns. Cons Only 20 live filters allowed. Data organizer can be better. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Cheaper. Review Source YW Yalilee W. Real estate agent Real Estate Used the software for: Less than 6 months ### "Great predictive Dialer" June 27, 2024 5.0 it's been great, the integrations team is outstanding. Pros I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients. Cons It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts. Review Source Response from CallTools July 2, 2024 Hi Yalilee, thank you for the  review! We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team JN Justin N. Technical Support Engineer Computer Hardware Used the software for: 1-2 years ### "Call Tools Call Center Software review " October 30, 2018 5.0 Pros The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS. Cons The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! BL Brock L. Head of Operations Utilities Used the software for: Less than 6 months ### "LVLNRG Calltools Review" January 31, 2024 5.0 My experience with Calltools has been great. The support has been solid as well. Definitely recommend. Specifically \[sensitive content hidden\], he's been great to us and couldn't be happier with our experience. Pros Calltools is an easy to use platform that has boosted our productivity by 10 fold. Cons None, other than the interface can be hard to do some functions on only because that calls for some in depth data management that any dialer would need. Review Source Response from CallTools February 7, 2024 Thank you for the 5 Star Review! We are happy to hear dialer is working for you and your company. Great to hear you were assisted by our team! We are always here for all your Call Tools needs! - Call Tools Team JZ James Z. IT Manager Consumer Electronics Used the software for: 1-2 years ### "Don't Get Much Better Than This" February 5, 2017 4.0 I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action. Pros Time saving and packed with information and UI is simple. Cons A better management when using slow Internet connection. Review Source Response from CallTools March 14, 2017 James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team IS Isaac S. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "Miles ahead of competition" January 20, 2023 5.0 Miles ahead of the competition (mojo) Pros My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds. Cons It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though! Review Source Response from CallTools August 15, 2023 Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team HO Harold O. Owner Financial Services Used the software for: 2+ years ### "System is Great! - People are awesome! " September 19, 2019 5.0 I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with. Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results! Pros The software is exactly what I need without extra developer options that will confuse someone like me. Cons I liked it all - there wasnt anything I didnt like about the system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Nikolai L. President Wireless Used the software for: Less than 6 months ### "Great AutoDial and Management Oversight ability" October 19, 2017 4.0 The ability to have better management oversight and for team to make more calls. Pros The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. Cons The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. Review Source Response from CallTools October 23, 2017 Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team Anderson C. CS Telecommunications Used the software for: 1-2 years ### "Great for speed dialing" November 21, 2018 5.0 Pros Great to call masive customers at once, and campaings can be assigned to my eployees to make sure they get as productive as possible. Cons Some times get stuck when many lead are assigned. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! KB Katie B. Admin Real Estate Used the software for: 6-12 months ### "Calltools Review for our Company" May 3, 2024 5.0 Pros Shawnie Clark was a great help and answered all of our questions! Cons Review Source Response from CallTools May 9, 2024 Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team JY Jack Y. Owner Financial Services Used the software for: Less than 6 months ### "Bluestone Funding Review" January 26, 2023 5.0 It’s good I would recommend it to a friend. I love the customer service. I would recommend working with Brandon. Pros I love how it dials the numbers for you it’s really great. Cons How the leads aren’t so organized they just disappear after you move on to the next one. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CallTools Because call tools is better in every aspect. Review Source Response from CallTools April 13, 2023 Hi Jack, Thank you for the 5 Star Review! We are happy to hear you love how our system works for your company. Thank you! - Call Tools Team JV Jeanette V. Ceo Real Estate Used the software for: Less than 6 months ### "Amazing support team" May 2, 2024 5.0 My overall experience is amazing , great tool Pros The fast response with Tex support and taking care of the issue making sure your system is working properly Cons There is nothing that I don’t like about call tools Review Source Response from CallTools May 9, 2024 Hi Jeanette, Thank you for the 5 Star Review! We are happy to hear you were assisted to get you going! Thank you again! - Call Tools Team AM Antonio M. Chief Revenue Officer Telecommunications Used the software for: 6-12 months ### "Great tool!" April 23, 2024 5.0 It has been a great experience I would recommend for anyone. Shawnie is very sweet! Pros Price is good for a dialer Works very well with multiple campaigns Cons API is a little complex Reporting is somewhat limited Review Source Response from CallTools May 1, 2024 Hi Antoni, thank you for the 5 Star Review! Thank you for the recommendation! - Call Tools Team Steven P. National Marketing Consultant Used the software for: 6-12 months ### "Great Experience. Software is a bargain at this price point. Cust support and his team are awesome." January 12, 2018 5.0 Pros Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! WN Wahid N. INvestor Entertainment Used the software for: Less than 6 months ### "Great Company! " June 24, 2024 5.0 Great company, great service, helped with our brand! Pros \[sensitive content hidden\] was a great rep - he helped me set everything up. Calling was seamless! Cons I liked everything to be honest, Nothing to complain about. Review Source Response from CallTools July 2, 2024 Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team Adam H. Quality/General Production Food & Beverages Used the software for: Less than 6 months ### "The best available CRM system on the market" September 16, 2018 5.0 Great company and group of people! They are very quick to answer any questions you have about using their product and making it productive. I recommend them to everyone. They are the best CRM for the money out there. Their customer service is the best and their features are outstanding! If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales. Pros It’s ability to call up to 10 numbers at once. The reports you can generate from the calling activity. The very fast and knowledgeable customer service. Cons Nothing to complain about. Everything was as expected. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! 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