--- title: "CallTools Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallTools Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/149510/Call-Center-Software/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # CallTools Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CallTools ## What is CallTools? Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that comes with unlimited minutes and integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reports ## What is CallTools used for? [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Recognitions Shortlist Overall rating Based on 157 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Predictive Dialer / 2026 - VoIP / 2026 - Auto Dialer / 2025 - Contact Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2025 - Contact Center / 2025 - Inside Sales / 2025 - Telephony / 2025 - VoIP / 2025 ## CallTools alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149510/Call-Center-Software/alternatives/) ## FAQs about CallTools Overview ### What problems does CallTools solve? CallTools solves slow, manual outbound calling and fragmented lead follow-up by automating dialing, filtering call lists, routing calls, recording conversations, and capturing dispositions. Sales teams, telemarketing representatives, real estate prospectors, and call center managers use it to work high-volume lead lists, prioritize callbacks, monitor agent activity, and track campaign results. Answer based on 97 reviews Overview ### Which roles and teams benefit most from CallTools? CallTools is most used by business owners, CEOs, presidents, and partners overseeing sales outreach and team performance. Sales, acquisition, and call center managers use it to organize calling campaigns, route leads, monitor activity, and coach representatives. Real estate professionals and office administrators rely on it for prospect follow-up and contact management. Answer based on 143 reviews Overview ### What company size and industries is CallTools built for? CallTools is built for BPOs, call centers, telemarketers, appointment setters, and sales or customer support teams with 50–100+ seats. Although 96% of reviewers are small businesses, its largest industry audience is real estate at 34%, followed by marketing and advertising at 9% and financial services at 8%. Answer based on 156 reviews Features and Usability ### What are the key features of CallTools? CallTools includes core outbound calling features such as predictive dialing, live filters, and lead management for campaign workflows. Call center controls cover call recording and live call monitoring, while real-time reporting tracks agent activity. CRM integrations and customizable call scripts support contact handling, dispositions, and follow-up processes. Answer based on 96 reviews Integrations ### Which third-party tools and platforms does CallTools integrate with? CallTools integrates with over 30 third-party tools, including HubSpot CRM, Pipedrive, NetSuite, Gmail, Google Sheets, Google Maps, ClickFunnels, and Keap. Its catalog covers CRM, marketing, productivity, mapping, and sales platforms, with additional connections for contact-center and lead-management workflows across teams. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on CallTools? CallTools offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that telemarketing reps and entry-level agents can often begin calling with minimal instruction, while administrators need more time to learn backend setup, rules, and advanced features. Some users also request more individualized onboarding guidance. Answer based on 23 reviews Getting Started and Support ### What customer support options does CallTools offer, and how do users rate the experience? CallTools offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe the team as responsive, helpful, and effective at resolving technical and integration issues, including through guided meetings. Some users report slow follow-up, difficulty reaching support, and unresolved configuration or callback problems. Answer based on 96 reviews Call management ### How well does CallTools handle outbound call management? CallTools handles outbound call management effectively with predictive dialing, call recording, live monitoring, dispositions, and call tracking. Call center teams and small businesses value the efficient dialing workflow and manager visibility, though some users find initial setup difficult and report occasional call connection, callback scheduling, or call categorization issues. Answer based on 38 reviews ## See trending topics mentioning CallTools [Which predictive dialer software helps an outbound sales team of 10 to 50 agents raise contact rates and cut manual dialing time?](https://www.capterra.com/call-center-software/trending-topics/which-predictive-dialer-software-helps-an-outbound-sales-team-of-10-to-50-agents-raise/) Last updated on October 23, 2026 ### Which predictive dialer software helps an outbound sales team of 10 to 50 agents raise contact rates and cut manual dialing time? Answered by Capterra Research Analyst Team [Which call center software integrates with HubSpot or Salesforce?](https://www.capterra.com/call-center-software/trending-topics/which-call-center-software-integrates-with-hubspot-or-salesforce/) Last updated on October 23, 2026 ### Which call center software integrates with HubSpot or Salesforce? Answered by Capterra Research Analyst Team ## Features AI summary Based on 699 Auto Dialer reviews Capterra data shows that buyers of auto dialer software rank the following features as their top priorities: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) CallTools supports all three features that reviewers rate highest: **Auto-Dialer**, **Lead Management**, and **Call Logging**. Together, these capabilities help businesses place calls more efficiently, keep prospect information organized, and maintain accurate records of every interaction, allowing teams to improve follow-up, track outreach activity, and manage sales workflows more effectively. Lead Management 4.6 (34) 29.41% of 34 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Call Logging 4.9 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.9 (42) 47.62% of 42 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.9 (26) 38.46% of 26 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Routing 4.9 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 4.9 (31) 48.39% of 31 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance CallTools 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Email Templates: Pre-made examples and templates for emails - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.8 (157) 4.8 Based on 157 reviews ## Pricing Value for money 4.8 (147) [View pricing plan details](https://www.capterra.com/p/149510/Call-Center-Software/pricing/) Unlimited Minutes Inbound and Outbound Defer to the vendor It includes: - Auto Dialer Predictive Dialer Power Dialer Preview Dialer CRM Click to Call Chrome Extension APIs Integrations VOIP Inbound Queues IVRs Ring Groups SMS / MMS Email Templates Value for money 4.8 (147) 4.8 Based on 147 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (153) 4.8 Based on 153 reviews ## User reviews Overall rating 4.8 Based on 157 reviews Filter by rating Counts reflect reviews available in this feed. 5(138) 4(12) 3(6) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Ethan W. Onboarding Manager Used the software for: Less than 1 year ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2026 It was amazing, super easy to use. The customer support was very friendly, and they always got back to me really quickly. Pros They have every feature you need in a bulk dialer all in one. I was super thankful to use it. Highly suggest! Cons The API was a bit difficult to use, I wish there was broader functionality and it was easier to add bulk lists. EV Exec VP of Operations Exec VP of Operations Used the software for: Less than 1 year ### "Airam solved our issue promptly and professionally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 CallTools is a must if you need a software with a real-time support. Their technology is a game changer if youre looking to scale your business. Pros CallTools Support is topnotch. Airam got assigned to my ticket and he went above and beyond from just calling my cell to setup a zoom just to make sure there is no communication barrier. He was able to fix our issue and was very professional. Cons At this point, everything is taken care of. It will be a different experience for other accounts but in ours, we're in a smooth setup. CC Contact Center Manager Contact Center Manager Used the software for: 3-5 years ### "Platform is intuitive and easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2026 Positive, I am continually impressed with their service. Being in the sales and marketing space for 20 years, CallTools is the company you wish existed. I like them an recommend all the time Pros Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none Cons Nothing comes to mind, I am big critic when it comes to faults but they seriously know what they are doing over there and think for me when needed EP Elad P. Manager Used the software for: Less than 1 year ### "Okay overall, but not perfect" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 March 2, 2026 CallTools is okay- not amazing, not terrible. It handles high-volume outbound calling well, but it doesn’t feel very modern and could be easier to use. Once you get used to it, it’s reliable, but there’s room for improvement, especially on the usability side. It’s a decent option if dialing volume matters more than a polished experience. Pros CallTools does what it’s supposed to do for outbound calling. The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently. It’s helpful when you’re running volume and need something stable rather than fancy. Cons The platform feels a bit dated, especially the interface. There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate. We’ve also had a few small hiccups where we needed to reach out to support to get things sorted. IS Ingeniero senior de ventas Hidraulica y Neumatica Ingeniero senior de ventas Hidraulica y Neumatica Used the software for: 1-3 years ### " Useful tool for customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2019 This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service Pros It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. Cons Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. CC Call Center Manager Call Center Manager Used the software for: 1-3 years ### "CallTools is the best power dialer out there!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. Pros CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. Cons I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. Maria L. Marketing and business development Used the software for: 3-5 years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 20, 2018 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. PA Partner Partner Used the software for: 3-5 years ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2020 Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. Pros "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. Cons You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. LI Lead ISA Lead ISA Used the software for: 1-3 years ### "If you make a high volume of calls, you need this" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2024 Pros It's extremely customizable, it integrates with our crm, it allows you to collect data for coaching, so many reasons. Cons I have a team of brilliant tech guys who set this up. If you don't have help getting it set up, it's aggressively complex. RE Real Estate Agent/Investor Real Estate Agent/Investor Used the software for: Less than 1 year ### "Dials fast but not my favorite dialer " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 3, 2022 I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer. Pros You are able to reach a lot of people with your dialing sessions. This moves very quickly. Cons The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials. [View all Reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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