--- title: "Ungapped Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ungapped Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/149521/Ungapped/" page_type: "product" language: "en" --- # Ungapped Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ungapped ## What is Ungapped? Ungapped is a complete platform for email marketing, invitations, surveys, signup forms, text messages and rich insights. Platform tools You'll find everything you need to offer your customers an exceptional experience right here. Mailings, newsletters and invitations Surveys and signup forms Text Messages (SMS) Rich statistics and insights ## What is Ungapped used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[All-in-One Marketing Platform](https://www.capterra.com/all-in-one-marketing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per Feature, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ungapped?[Manage this product listing](https://www.g2.com/products/ungapped/claim_requests/new?auto=true) ## Ungapped Overview Updated September 2026 AI summary Ungapped is a cloud-based solution for businesses of all sizes seeking to manage and automate email and SMS marketing. Covering email marketing, marketing automation, forms automation, and multi-channel campaigns, it offers tools for A/B testing, contact management, reporting, and customizable templates. Notable features include autoresponders, dynamic content, customer surveys, and an API for integration with other systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ungapped 4.5 (10) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price $69 Per Feature, Per Month Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (10) Ease Of Use 4.5 (15) Value For Money 4.4 (10) Value For Money 4.3 (15) Customer Service 4.3 (9) Customer Service 4.3 (15) ## Ungapped alternatives Highest Rated [Framework360](https://www.capterra.com/p/230988/Framework360/) [4.9 (15)](https://www.capterra.com/p/230988/Framework360/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230988/Framework360/) [ActiveTrail](https://www.capterra.com/p/135244/ActiveTrail/) [4.4 (28)](https://www.capterra.com/p/135244/ActiveTrail/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135244/ActiveTrail/) [WebEngage](https://www.capterra.com/p/143401/WebEngage/) [4.5 (32)](https://www.capterra.com/p/143401/WebEngage/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143401/WebEngage/) [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153508/Omnisend/) ## FAQs about Ungapped Overview ### Which roles and teams benefit most from Ungapped? Ungapped is most used by marketing teams, consultants, customer relations staff, and business leaders who need to collect feedback and run email campaigns. Analysts and web professionals use it to manage surveys, interpret audience insights, and improve digital communication, while executives monitor engagement and customer sentiment for decision-making. Answer based on 10 reviews Overview ### What company size and specific industries is Ungapped built for? Ungapped is designed for small businesses and early-stage entrepreneurs, including modern marketers who need to create customer experiences from the start. It is aimed at companies focused on growth rather than large enterprises, and the vendor description does not specify any particular industry or sector. Features and Usability ### What are the key features of Ungapped? Ungapped offers email marketing and campaign management tools, including autoresponders, drip campaigns, and A/B testing. It also includes CRM, contact and list management, segmentation, and tagging, plus landing pages, web forms, customizable templates, and reporting and analytics for tracking engagement, ROI, and campaign results. Integrations ### Which third-party tools and platforms does Ungapped integrate with? Ungapped integrates with Google Analytics 360, HubSpot CRM, Salesforce Sales Cloud, Shopify, and Zapier. These integrations cover analytics, CRM, ecommerce, and automation needs, giving Ungapped connections to key third-party platforms used for campaign tracking, customer data, sales workflows, and app-based task coordination. Getting Started and Support ### What training and onboarding options does Ungapped offer? Ungapped provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, webinars cover product topics in a group format, and documentation offers written reference material. Getting Started and Support ### What customer support options does Ungapped offer? Ungapped provides email/help desk, phone support, and chat. Support is described only through these channels, with no reviewer feedback available to judge response speed, helpfulness, or common issues. The catalog does not add further detail about the support experience. ## Features AI summary Based on 20,574 Email Marketing reviews Capterra reviewers highlight these as the features buyers care about most when choosing email marketing software: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) Ungapped supports **Email Campaign Management** and **Contact Management**, giving marketing teams the tools to create campaigns and organize subscriber data in one place. However, it does not offer **Campaign Scheduling**. Instead, it includes other features that reviewers also rate as important, such as **Mobile Optimization** (**42%**) and **List Management** (**37%**), helping businesses improve email performance across devices and keep audience segments well organized for more targeted outreach. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CAN-SPAM Compliance Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Ungapped 39 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.2 (10) 4.2 Based on 10 reviews ## Pricing Value for money 4.4 (10) Free Version Basic $69.00 Per Feature,Per Month Value for money 4.4 (10) 4.4 Based on 10 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YB Yosef B. Online Marketing Manager Retail ### "Excellent online marketing automation platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 14, 2022 Pros Ungapped is so much useful for automation of SMS and email marketing. Combining both two in one automation platform is quite convenient. Cons Email creation and customization process is a little bit complicated, it would be good if there was a more user-friendly interface. Switched from [Emarsys](https://www.capterra.com/p/250553/Emarsys/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Michelle T. Director Of Online Marketing Health, Wellness and Fitness ### "Turnkey SMS and email marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2022 Pros What I like most about Ungapped is its advance template manager which enables creation of any kind of email structure. Cons Price per SMS and per email is quite expensive, they need to offer better pricing for long term commitments. Switched from [Gleantap](https://www.capterra.com/p/165385/Gleantap/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Research & Project Analyst Mechanical or Industrial Engineering ### "All in one solution for sending text messages, emails, newsletters .etc" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 13, 2019 We use this tool for lead nurturing and survey management. Pros Easy to understand and use. Good set of templates, you can choose the best that works for you and send it. Support is really good. Cons Company can consider adding like Event Triggered Email, Lead Management which can help the tool to reach larger audience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2019 We appreciate the kind words. We do have triggers and automation which we would happily demo for you. Please give our amazing support a call and let them know you'd like to hear more about it! MP Monika P. CEO Real Estate ### "The best software on the market!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2018 I've tried a lot of software on the market, but nothing is even close to Ungapped when it comes to user experience! When this is something you use on a daily/weekly basis it's so important to not see it as a boring function, instead this enhances your creativity thanks to all I meantioned above. Thank You Ungapped, I'm a fan! :) Pros It's very easy to understand how to use and it's fun thanks to the modern layout. If you want to know how to use a function it's so easy to find a video-manual that shows it perfectly. Otherwise, they also have a very engaged support. They are also proactive with new templates and functions. Cons I wish for some more functions with the survey but I know that you are working on it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nicolas M. webdeveloper Marketing and Advertising ### "Very nice and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 11, 2017 Is very easy to use Pros That you can change in the editor live. Is very usefull because you can custom your email mall how you want it. Cons That every time i need to create a new account i have to call the support to fix it. It would be nice if I could create the accounts by my self. It takes time for me to call the support to fix it and it takes time for you to created Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OT Oskar T. Consultant Management Consulting ### "Easy to use tool, with great functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 5, 2017 Easy to send out good looking emails to a lot of people Pros It is easy to make good looking send-outs, even with no previous experiance in communication and/or design. Great customer support Cons Some design-setting are a little out of place, i.e. when I know what I want to change, I must sometimes search for the fuction to do so. Changing send-out address is also a bit clunky. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Marie-Fe E. Customer relations Food & Beverages ### "The best customer support! Makes everything else secondary." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2017 Its simplicity. And the outstanding support. The're quick, easy to understand and very helpful. Pros Easy to work with. Many features like e-mail, sms and surveys. All easy to use and easy to follow and monitoring. Cons Not all the features we're looking for right now I'm afraid. Partly too easy to follow, we'd like to dig in deeper into the statistics. We do need more customer fields for transaction e-mails. So sad to leave Ungapped! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Fredrik B. Management Consultant ### "Great, and useful." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 November 29, 2017 Pros It is very easy to use and it has all the functions that I need. Also, there is very good help from the support. Cons I don't like that we are not able to transfer templates between different accounts. Also there could be more templates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Reklam- och marknadsansvarig ### "Nice product from a great company. They like what they are doing and it shows in their commitment to" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 29, 2017 Pros I was recommended this tool by another supplier as it was integrated with their tool. When my needs for a tool with better capabilities for e-mail and SMS with a good API I felt that this was a good choice. Cons A bit different user interface, took some time to get in to it. Some options/parts are a bit tricky to find at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Henry C. Professional communicator/webmaster ### "Easy to use with all the basics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2017 One major benifit is the possibility to integrate Ungapped with our CRM-system. Pros Easy to use and understad, intuitive, features all the basics. No major hick-ups, quick and easy support. Cons The form/poll-feature lacks some of the functions that are available with other providers. We've had some smaller hick-ups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149521/Ungapped/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.