# Ungapped Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ungapped the right Email Marketing solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149521/Ungapped/reviews

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Ungapped

4.5 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Ungapped

Ease of use

4.2

Customer Service

4.3

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Henry C.  
Professional communicator/webmaster  
  
Used the software for: 6-12 months

### "Easy to use with all the basics"

November 28, 2017

5.0

One major benifit is the possibility to integrate Ungapped with our CRM-system.

Pros

Easy to use and understad, intuitive, features all the basics. No major hick-ups, quick and easy support.

Cons

The form/poll-feature lacks some of the functions that are available with other providers. We've had some smaller hick-ups.

Review Source

VR

Verified Reviewer  
Sr. Research & Project Analyst  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "All in one solution for sending text messages, emails, newsletters .etc"

March 13, 2019

4.0

We use this tool for lead nurturing and survey management.

Pros

Easy to understand and use. Good set of templates, you can choose the best that works for you and send it. Support is really good.

Cons

Company can consider adding like Event Triggered Email, Lead Management which can help the tool to reach larger audience.

Review Source

Response from Ungapped

March 15, 2019

We appreciate the kind words. We do have triggers and automation which we would happily demo for you. Please give our amazing support a call and let them know you'd like to hear more about it!

NM

Nicolas M.  
webdeveloper  
Marketing and Advertising  
Used the software for: 1-2 years

### "Very nice and easy to use"

December 11, 2017

4.0

Is very easy to use

Pros

That you can change in the editor live. Is very usefull because you can custom your email mall how you want it.

Cons

That every time i need to create a new account i have to call the support to fix it. It would be nice if I could create the accounts by my self. It takes time for me to call the support to fix it and it takes time for you to created

Review Source

YB

Yosef B.  
Online Marketing Manager  
Retail  
Used the software for: 6-12 months

### "Excellent online marketing automation platform"

May 14, 2022

5.0

Pros

Ungapped is so much useful for automation of SMS and email marketing. Combining both two in one automation platform is quite convenient.

Cons

Email creation and customization process is a little bit complicated, it would be good if there was a more user-friendly interface.

Review Source

MT

Michelle T.  
Director Of Online Marketing  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Turnkey SMS and email marketing"

May 1, 2022

5.0

Pros

What I like most about Ungapped is its advance template manager which enables creation of any kind of email structure.

Cons

Price per SMS and per email is quite expensive, they need to offer better pricing for long term commitments.

Review Source

ME

Marie-Fe E.  
Customer relations  
Food & Beverages  
Used the software for: 2+ years

### "The best customer support! Makes everything else secondary."

December 4, 2017

4.0

Its simplicity. And the outstanding support. The're quick, easy to understand and very helpful.

Pros

Easy to work with. Many features like e-mail, sms and surveys. All easy to use and easy to follow and monitoring.

Cons

Not all the features we're looking for right now I'm afraid. Partly too easy to follow, we'd like to dig in deeper into the statistics. We do need more customer fields for transaction e-mails. So sad to leave Ungapped!

Review Source

MP

Monika P.  
CEO  
Real Estate  
Used the software for: 2+ years

### "The best software on the market!"

December 2, 2018

5.0

I've tried a lot of software on the market, but nothing is even close to Ungapped when it comes to user experience! When this is something you use on a daily/weekly basis it's so important to not see it as a boring function, instead this enhances your creativity thanks to all I meantioned above. Thank You Ungapped, I'm a fan! :)

Pros

It's very easy to understand how to use and it's fun thanks to the modern layout. If you want to know how to use a function it's so easy to find a video-manual that shows it perfectly. Otherwise, they also have a very engaged support. They are also proactive with new templates and functions.

Cons

I wish for some more functions with the survey but I know that you are working on it.

Review Source

VR

Verified Reviewer  
Reklam- och marknadsansvarig  
  
Used the software for: Less than 6 months

### "Nice product from a great company. They like what they are doing and it shows in their commitment to"

November 29, 2017

4.0

Pros

I was recommended this tool by another supplier as it was integrated with their tool. When my needs for a tool with better capabilities for e-mail and SMS with a good API I felt that this was a good choice.

Cons

A bit different user interface, took some time to get in to it. Some options/parts are a bit tricky to find at first.

Review Source

FB

Fredrik B.  
Management Consultant  
  
Used the software for: 1-2 years

### "Great, and useful."

November 29, 2017

5.0

Pros

It is very easy to use and it has all the functions that I need. Also, there is very good help from the support.

Cons

I don't like that we are not able to transfer templates between different accounts. Also there could be more templates.

Review Source

OT

Oskar T.  
Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Easy to use tool, with great functionality"

December 5, 2017

4.0

Easy to send out good looking emails to a lot of people

Pros

It is easy to make good looking send-outs, even with no previous experiance in communication and/or design. Great customer support

Cons

Some design-setting are a little out of place, i.e. when I know what I want to change, I must sometimes search for the fuction to do so. Changing send-out address is also a bit clunky.

Review Source

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