# DASH Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DASH the right Contractor Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149523/DASH/reviews --- DASH 3.2 (27) [View alternatives](https://www.capterra.com/p/149523/DASH/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DASH Ease of use 3.0 Customer Service 3.9 ## Pros and Cons in Reviews KP Kayla P ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Easy to use and track the progress of jobs“ March 9, 2025 NM Natalie M Office ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Overall Dash is a great software program, it is on the higher end of pricing but it gives you a lot for your money.“ August 26, 2022 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Estimator/Project Manager Construction Used the software for: 2+ years ### "Nextgear Dash systems" November 26, 2019 4.0 Working with xactanalysis to report to and complete tasking within the two programs has been nice. Pros It will smoothly integrate into the other software systems we are required to use. Reporting and tasking is very nice to keep employees on track and make sure no control points are missed during a project. Cons Mobile platform has had its issues. Mostly it can freeze and shut down in the middle of completing a task. This has gotten better with the software updates over the last year. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Needed better integration of software we were using. Review Source Boone D. Executive Assistant Construction Used the software for: Less than 6 months ### "Better than the Competition" April 14, 2020 5.0 So far the team at Next Gear Solutions has been very helpful. They have been willing to help with setup and adapted the system to the way we do business. Pros The workflow builder in DASH is absolutely amazing. It gives you the ability to define workflows by division and type of work. Not only does the system prompt the user to complete an item, but it literally takes you to the place in the system where you need to perform the task. For example, if you need to upload a Work Authorization, it will pull of the document for the customer to sign, or if you need to upload some photos, it will take you to the appropriate album where the photos should be saved. Cons The user interface is out-dated and you cannot save custom views or filters on any of the grids within the program. Switched from [Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/) Lack of a workflow builder in Restoration Manager. Lack of a true mobile application in Restoration Manager. Review Source TN Tina N. Administrative Supervisor Construction Used the software for: 1-2 years ### "My Dash Review" May 9, 2024 3.0 Overall mediocre experience with Dash. Great customer service however, fast and friendly but didn't always offer a solution because of system issues. The program crashed too often. Pros The dashboard was very friendly on the eyes and easy to grasp by project manager. Excellent for invoicing purposes and to see costs in each file and overall profitability. Cons The online site kept crashing. Taking pictures through the application kept crashing as well and often pictures were lost. Alot of lagging on the online platform, happened frequently. Possible this has improved. Review Source Response from Cotality June 27, 2024 Thank you for the review. We would love to better understand any specific issues you faced - please reach out to pm@nextgearsolutions.com KP Kayla P. Manager Construction Used the software for: 1-2 years ### "Great program" March 9, 2025 5.0 Dash is a great platform to keep jobs organized and get the info you need on projects Pros Easy to use and track the progress of jobs Cons There isn't really anything I didn't like Review Source ML Madison L. Business Development Manager Construction Used the software for: 2+ years ### "Good Software" October 1, 2024 4.0 Overall my experience with Dash has been great. Pros Dash is very easy to navigate and has many features that are very useful for the restoration industry Cons The only complaint I have about DASH is that it can be slow at times. Review Source Response from Cotality October 4, 2024 Thank you for this review, Madison! While we are always working to upgrade our systems, if you ever experience slowness, you can send us a note through the Support Chat and we will work to pinpoint the issue. I'm so glad that you find DASH easy to navigate and useful! AK Andy K. Owner Construction Used the software for: 1-2 years ### "Full DASH review" April 9, 2019 2.0 The training was great at first. Brenda was wonderful and a pleasure to work with. However, she is only there to get you started. once you are up and running. someone else is supposed to take over to help you utilize the program. Well that NEVER happened. The support team is pretty good when you have a question the can usually answer it as long as it is during business hours. After business hours the tech are not quite as knowledgeable. Which stinks if you are 4 hours behind them. The might want to consider having at least 1 or 2 seasoned employees manning the phone after hours. The price is high if you are only utilizing a small portion of the program. I believe the should section the program out for smaller companies, to add on as they need. Pros The Sales teams is definitely proficient in sales. They can sell!!! I like mostly that everything is in one program. The program links with Quickbooks and Xactimate, allowing you to see all in one program. The mobile app is great in the sense that employees are able to access any jobs, dates , phone numbers etc.. Also, when you call a through the app it automatically prompts the user to leave a note , and records it to the job file. The app has the capability tracking your equipment and drying records. If you have an abundance of employees and time, Dry Track is a Great idea, it tracks your drying , your equipment, lets your employees know how much equipment is needed for each room. The Accounting tab is wonderful it allows the user to check the the status of the jobs and where the budget is. It links with date trackers and lets you know how long before a lien is due. It has work order and invoice inputs and many additional features. Cons They use a lot of real estate on your screen. The lists do not expand, you can view 50 items at a time, but must scroll through a small view window. The Calendar/Schedule is absolutely useless. The bought out Client Runner which had an extremely good calendar, however, they have not utilized it. The Mobile App is hit or miss when it comes to photos. My techs are always complaining about the time it takes to upload and use the app. Also, you have the option to have it ask prior to going offline, but it never does. You find out later when you cannot upload anything. Then everything you entered is lost to turn it back to the online setting. Dry Track can only be used from the app. This adds 2-3 hours min to set up and 1-2 to maintain readings. It is a headache to enter all the info from a phone or tablet. It would be easier to send the info to the office and have a person enter it on the desktop, but you can't do that, therefore most smaller companies cant afford to utilize the feature. It has an great equip. inventory tracking program, but again it has to be entered from the the field not allowing the techs to complete the emergency service that is needed. Smaller companies cant afford 1or2 employees just entering Dry Track and Equip. The document builder is great, however, it only allows for 2 customer signatures and 2 initials. Reports builder has lots of options but are missing some pretty important items such as the Date liens need to be placed. I can go on and on! Review Source Glen H. President Insurance Used the software for: 2+ years ### "I didn't realize how bad until I went elsewhere." May 12, 2020 1.0 I have been using this software for at about 10 years. I was on board when they first started and at the time it was a good product...because nothing else was out there. Now job management software has caught up. I am a restoration company and the Dry Track was rolled out years ago and still really doesn't work any better than a spread sheet that I created myself. I finally lost it with them when they sold out to the insurance companies. I had a Dry Track Job, during a Cat, we had several large losses and had to pull in help from another friendly mitigation company. They did paper logs and moisture maps. When I tried to input 3 days of reading, the software would not let me change the date of the readings, it would only let me input all the reading with that days date. I thought I was missing something so I called customer support. They told me that I was unable to change the date of the readings....are you ready......to "protect the insurance company from insurance fraud! Ha. They actually told me, the customer, that I can not be trusted to honestly inout the date of service...to protect a third party that was not their customer. I found a much better system, not just by a little but buy a lot. It works seamless. There is not mitigation platform, but Dash's never really worked anyway. I won't name the system as I don't want anyone to think this is a bogus review. STAY AWAY. Also they are money hungry. When I cancelled they charged me an extra month. Pros This product does everything worse than the product I am using now. No lie. Cons It is a slow, clunky mess. It is just beyond words how bad it is until you use something that actually works. Mobile app is useless. Photo management is slow. Reason for choosing DASH I chose this product, as I could not handle the terrible platform that Dash was. The new platform is really seamless. Review Source BS Benjamin S. Manager of Business Development Construction Used the software for: 2+ years ### "The ONLY crm for the restoration industry. " May 26, 2023 5.0 DASH is the most complete CRM specific to the disaster restoration industry. We utilize all functions of the program and don't plan on switching to anything else. Pros DASH was made with restoration experts in mind. From the desktop version to the mobile app, every function that's needed to run a successful restoration business is at your fingertips. Cons When it comes to marketing, DASH is not very robust in tracking relationships. The purchused another company "Luxor" to address this issue but you have to pay another monthly fee for this program. Review Source LP Lauren P. Director of operations Construction Used the software for: 2+ years ### "Good features, not so great network." December 7, 2022 2.0 Pros DASH allows you to never miss a task, deadline etc. The ability to setup reminders, workflows etc was phenomenal. Cons The system always crashed. There was really no sales lead dashboard everything had to start as job. Very minimal "Marketing" capabilities even though they sold it has being equipped. The app for our field team was HORRIBLE! Lacked integration other than Quickbooks. Review Source VR Verified Reviewer Emergency Services Manager Construction Used the software for: 6-12 months ### "Room for improvement" December 3, 2022 3.0 Record keeping is the primary function it serves for us. Better options out there for many other features. Pros One destination for all job documentation that standardizes record keeping. Cons Mobile app is light years away from being comprehensive of all features found on desktop version. Review Source BB Bob B. Builder Construction Used the software for: 2+ years ### "Use a chalk board, it's more efficient and will save you a ton of cash and headaches! " January 4, 2019 1.0 We are forced to have this in order to report our sales. That's what were using it for presently. We got tired of all the work-a-rounds that we had to learn so we now use other software to run our business. Remember Y2K? We have that every year with this software. January 1st we have to tell DASH it's a New Year! I'M NOT KIDDING! Pros Sales staff is awesome! If they can sell this they can sell anything! Cons This software does a zillion things. In other words "Jack of all trades, master of none." It appears that it was written by multiple coding teams and you'll find what you can do in one screen is not consistent to the next screen. By the way, you'll need multiple screens, pen and paper, a computer programmer's aptitude, Excel spreadsheet and full knowledge how that works, calculator and about a month to learn how to set it up and add in a few more months to set it up once you've learned how to set it up. You'll also have to learn what it does not do so that you can get it to do what it will do. Review Source NM Natalie M. Office Manager Construction Used the software for: 2+ years ### "We love Dash!" January 22, 2022 5.0 Pros Dash has allowed us to store customer information in a more organized way, and has a lot of other features our previous software didn’t have. We also love that Quickbooks syncs to it. Cons Dash has glitches sometimes, and customer service can be a little difficult to get a hold of sometimes. Review Source kW kevin W. managing partner Construction Used the software for: 2+ years ### "Difficult to use" December 26, 2019 2.0 Customer support is friendly and helpful. We should know as we are in regular touch with them. Our users get locked out daily and the only way to fix it now is call customer support and requests new passwords so they can set it up again. and there are days were u can log in but it just sits and spins while the person next to them is on and working. creates a lot of frustration with the employees in the field daily. Cost is insane for the construction version compared to the SVM version. Pros when it works it can provide a good amount of help to all Cons cost, user issues constantly, the fact it wont track equipment as a primary part of the platform is ridiculous Reason for choosing DASH n/a Review Source BB Bill B. President Construction Used the software for: 2+ years ### "Valuable partner" October 23, 2019 4.0 tracking, efficient, and also available on a mobile application Pros DASH was created and developed by those who know the restoration industry. Knowledgeable courteous and prompt support. The job work flows are created easily and can be modified/edited /changed as your needs and business changes. Integrates with Exactimate and Quickbooks. The software is deep and had a lot of functionality. The more we use it, the more it helps us and the more valuable it becomes. Cons Like any robust program there are a few glitches and bugs that need to be worked out and settled down. I have personally spoken with their developers about these and they seem to hear me and address / correct / fix. Review Source RL Ruben L. Plumber Construction Used the software for: 6-12 months ### "Needs to be mobile friendly " December 4, 2021 2.0 I have to write my notes on my phone notes then all I do is copy and paste after, it’s not user friendly it’s difficult to jump from one task to the other has to load everything again when you go back to the previous page Pros Like that you can write notes and upload pictures, you can only upload 10 pics at a time, like that it lets you know if it uploaded correctly and if it didn’t the job will turn red Cons You have to press enter in order to be able to write your notes and see what one is writing, cannot upload videos , mobile version is hard to see any documents, always getting error messages Review Source AM Anthony M. Project Manager Construction Used the software for: 2+ years ### "An easy interface" October 29, 2019 5.0 DASH allows me to have my whole team connected without having to walk them through jobs. All notes, photos, files are easy to access and easy to read. I appreciate the notifications I receive when a tech has updated a file. The upload time for pictures runs a little slow but the success rate is higher than other apps/programs I've used in the past. Pros Easy to start projects/files, easy to upload photos. I do appreciate the interface that allows me to check on my projects with ease. The upload and download times are great. Cons The system occasionally freezes/crashes and I lose important files. Review Source AH Abby H. Administration Used the software for: 2+ years ### "Dash is confusing and has no flow" April 11, 2018 2.0 Pros I like that there is a mobile platform for everyone to look at. Its just hard because it doesn't function properly. Cons This software is glitchy, they dont tell you when a software update is released so your app never fixes itself without you uninstalling and reinstalling, they have equipment tracking but no easy way to actually track any of it, basically just a mobile inventory platform to see what you own. When i go to upload photos if i press sync they disappear, same with notes, its untrustworthy and time consuming. They had an old version out which needed alot of work so instead of fixing the problem they replaced the mobile software with something worse. Its honestly not good at all. Review Source NM Natalie M. Office Manager Construction Used the software for: 2+ years ### "Dash was what we were looking for!" August 26, 2022 4.0 Overall Dash is a great software program, it is on the higher end of pricing but it gives you a lot for your money. Pros Dash has definitely helped with the organization of our customer database and accounting. Cons Dash has glitches quite often, it can disrupt the productivity of our company at times. Review Source JB Jamie B. HR MGR Construction Used the software for: 1-2 years ### "Dash University " September 19, 2023 4.0 Pros I like that there is a separate training site (Dash University) Cons I don’t like that there is no administrative role to Dash Univ to be able to see what courses and options each position has to make training easier. I also wish Dash University was more interactive and allowed you to practice ‘test’ jobs in DASH. Review Source JB Jamie B. HR MGR Construction Used the software for: 1-2 years ### "Dash Review- 1/25/23" January 25, 2023 4.0 My overall experience with DASH has been a positive one. We have minimal issues and if a problem does arise, their customer support team is very thorough and they are very quick to respond. Pros I like that they offer training through DASH University and they break it down by job title/role. Cons I don't have any personal cons as the administrator of this program Reason for choosing DASH Since I have been with the company, we have been utilizing DASH. Review Source EP Erik P. ESR PM Construction Used the software for: 6-12 months ### "Good interface" September 7, 2021 3.0 Good but found better software Pros Easy to use when adding information for jobs Cons Slow at times and hard to sync data with jobs Review Source PD Paul D. GM Used the software for: 1-2 years ### "Pre-DOS" August 11, 2017 1.0 Pros When I'm done using it. Do you have a great marketing department and sales department which clearly shows how wonderful the product is but in reality, it is not Cons It needs a overhaul. The poor method in which this program is written is unbelievable for this day and age Review Source RH Ray H. Project Manager Construction Used the software for: 1-2 years ### "Garbage - I have yet to see productivity to go up - down for sure - but not up" September 13, 2018 1.0 Pain in the back side, To much of a head ache. Pros Technical support are very good at helping you to go round the many problems. Cons Slow, glitches, hangs, navigation, layout, price - I have not 1 positive thing I can say about this program. Review Source SB Sarah B. Marketing Used the software for: 6-12 months ### "DASH is the leading job management software for the restoration industry." July 17, 2018 5.0 Time savings, great tracking and a mobile app. Pros DASH was built by consultants to the restoration industry. It has comprehensive functionality, an easy to use mobile app and great support. Cons Next Gear bought MICA and Moisture Mapper over the past year and I wish that they were integrated so that the moisture mitigation applications were easily accessed from the platform Review Source MK Marques K. estimator Used the software for: 6-12 months ### "to hard to use and the it takes alot of time to input data. Photos upload time is not good!" June 20, 2018 3.0 none Pros you can find out information for customers when needed on the fly. The app that is used can be beneficial when it operates properly Cons the time it takes to load pictures, the complexity that it has in terms of finding info, and also the log in is not normal has bugs we have complained and its yet to be fixed! 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