Who Uses This Software?

Over 3,000 health clubs and studios around the world use Club OS. From your CEO to the front desk team, Club OS taps into every part of your business, making your life easier.


Average Ratings

184 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Club OS
  • www.club-os.com
  • Founded 2011
  • United States

About Club OS

Club OS provides sales and marketing solutions for the fitness industry. Gyms and studios use Club OS to streamline and automate sales operations while also strengthening client relationships. Features include automated prospect/member follow-ups, in-house email marketing, texting, reporting, and more. Club OS integrates with the biggest names in the fitness industry making it easy to add the software to your existing process. Used by over 3,000 health clubs.


Club OS Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management

Club OS Reviews Recently Reviewed!


I enjoy ClubOs but there are a few small issues.

Aug 17, 2017
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you.

Cons: There seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning.

Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc...

A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off.

Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken.

Overall: Being able to track results of appointments/calls/email is a nice feature.

This app is very useful but has some quirks that keep it from being great.

Aug 19, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The way scheduling is set up with reminders for both the event owner as well as attendees added is excellent. Also having so much customization on repeat occurrences is also great to have. The UI for scheduling is simple and relatively painless to use on a mobile device. Overall this is good software and definitely better than paper scheduling.

Cons: The app itself is basically useless. There is no access to scheduling which is what trainers will use club OS for 99% of the time. So everytime you use it on your mobile device you have to go through the extra steps of "view full site" and then after login going to "scheduling" > "calendar" which becomes tedious very quickly. I have also noticed a bug on android where when selecting a time to book a client in, the popup box does not appear and you have to turn your phone to change the orientation to make it appear (it is not just out of view, the window is just non existent while the screen greys out). A suggestion would be to include scheduling on the mobile app as this would increase its use hugely. As well, when setting up users you already have to choose a job title (ie. trainer, consultant, etc) so if the app and website were customized to have a different landing page for each (ie. trainer landing page is always their weekly schedule by default so they can immediately proceed with booking/moving clients, etc) that would be also well received. I would say this is the #1 complaint for any trainers using the software.

Overall: Live scheduling without having to call into my club and get a receptionist involved. Easy reminders about times and events scheduled.

Using it for personal training booking, generally reliable and intuitive

Aug 17, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS.

Cons: The Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments.

Overall: Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure.

Works well and allows me to check on scheduled appointments, contact the members.

Aug 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to see my daily schedule and make changes along with my employees. Great tool to keep up with the members that are scheduled for appointments. Also allows us to see their phone numbers where we can contact them in case of a cancellation, late arrival or just rescheduling purposes. Perfect to plan ahead for weeks, months and know what needs to be done daily.

Overall: The option to be able to keep up with my daily schedule, appointments, and my employees schedule. It allows me to make changes on the spot, with either a clients or an employee.

efficient. easy to use

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: seamless integration with CheckFree software. The ability to log communication with prospects and members is very convenient as well.

Cons: Difficult to transfer prospects and members from other clubs to trainers schedules. It would be more beneficial if personal trainers could search all members from all clubs for setting appointments.

Overall: The benefits of this software is that we have access to the club schedule from and computer and mobile device. It would be much more helpful if there was an app available so that we could have more ease and a more visible screen when

Overall great, makes holding leads more reliable

Sep 11, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.

Cons: Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.

Overall: More documented leads

Ease of use.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well organized management system of potential clients and current members. Ability to go back through previous conversations or saved information regarding the clients.

Cons: It would be nice to be able to have this hooked up to the phone system as to where I click call and my phone would begin to ring. Having a mobile system (app for apple and android products) would be very handy. Being able to call directly from my phone is a priority that would enhance the ease of use. Sometimes the system will freeze, which is a burden when trying to accomplish daily tasks!

Overall: Ability to organize my day. Pull up previous conversations with potential clients/members.

Club Standards

Aug 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy the ease of use! Constant updates to improve functionality and utilization! Great club system to keep track of guest and manager my book of business!

Cons: There is no mobile version. I'm not always at my desk, in actuality, I'm 90% away from my desk. Being able to pull up systems on a mobile app would be beneficial!

Overall: Exceptional. However, there has been multiple times the system has crashed during prime-time hours or on closeout days!

Capterra loader

I use Clubs OS to track leads and KPIs for both myself and my team.

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Club OS is very user friendly and it is easy to train my team on how to use the system. The features keep me organized, especially the daily follow up tab on the dashboard. It also allows my team to keep track of their KPIs on their own and work towards their goals without a constant verbal discussion of numbers.

Cons: There have been a few glitches that we have been unable to fix, such as duplicate accounts and inaccurate numbers. The system doesn't always interact well with DataTrak.

Overall: Easily able to track KPIs, stay on track for sales goals, and keep up with the efforts of my team on a daily basis.

Very easy to use and train new employees on

Aug 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.

Cons: The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.

Overall: It allows for easier access to trainer availability as well as easier prospecting logs.

ClubOS can schedule, send reminders, & keep notes. Some features could stand to be improved.

Sep 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrates (somewhat) with Club Hub, can access client notes as well as track measurements. It's easy to access member information and text/email them through the computer (BIG pro here!). Notes help keep staff organized and on the same page.

Club OS customer service is always prompt and quite helpful!

Cons: Some parts of UI are clunky and could be significantly improved. Notes don't always sync with Club Hub, resulting in having to either have both programs open to see member notes or manually sync to see them all through Club OS.

Overall: Scheduling and member notes all in one place.

Club OS has excellent integration with datatrack and makes life so much easier

Aug 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the texting feature and the fact that datatrack and club os sync with each other and implement the information into datatrack and vice versa

Cons: It is terribly frustrating that other companies can mass text but we cannot. This feature is the only thing that would make me consider switching to another program.

Overall: Ease of communication with members and prospects and excellent integration with software.

A great software! Easy to use and very dependable

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process in making my calls, scheduling appointments and setting up my presentation for my gym. Everyday when using this product it has done nothing but wonders and always gets the job done. Nothing has ever been so simple until I used Club OS

Overall: Selling more memberships. I have none to say. Great Software! They're very quick on updates and solve any issues immediately. There's truthfully nothing I have to complain about as far as it goes for this software. The only way is up for this company and I am excited to see how far this company goes in partnering with other businesses to help get the job done.

I use this to contact prospects and follow up with members.

Aug 17, 2017
4/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Organization of side bars, search engine, prospect contact area is nicely organized based on follow up date and time, main page of stats is easy to read

Cons: Search bar doesnt always provide accurate name searches, Ive seen options for email contacting become unavailable without the prospect info changing, follow up list in main queue will reset and lose your last spot of contact, calendar history will reset to current date after clicking a name.

Overall: Follow up is easy to do by searching the name of prospect/member. I can see a daily review of goals and accomplishments.

I enjoy using it

Aug 31, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can use it from anywhere. I like that o can email my clients. It's easy to set up my schedule. My employer is able to see where I am during the day, and can set up clients for me.

Cons: I can't complete sessions from my phone or ipad. I've had multiple times where I could not change my schedule from a phone. I don't like havi g to be at a desktop to compete sessions. Often we do not have a desktop available, and it show my client no showed. I'd also like it to include group exercise and other departments st our gym.

Club-OS makes our club follow up tracking a breeze!!!

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of tracking our sales team performance is amazing. I can hold our employees accountable and make sure our sales are always increasing!

Cons: The reporting is not as detailed and available as I would like. I have had to reach out to support a few times for seemingly easy reports (past PT usage for an individual member) that should be available.

Club OS has been great for both customer service and personal training management.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to learn and use. For personal training, we originally used BodyWorkz and the process of migrating everything to Club OS was incredibly smooth.

Cons: There are some features I would still like to see added, such as leads populating as soon as they arrive in the system and not the next day, and I would also like more control concerning personal training contracts, such as changing billing dates.

Overall: The biggest benefit is our ability to easily keep up with our members and clients in an organized and automated way.

Overall good product

Sep 11, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good functionality and navigation for staff.. easy to use and has everything but the "everything" needs to move with the trends and improve to be the best

Cons: As listed above... need to be more flexible with adjustments/ things are always changing with technology... have to change with it... also, customer service and support is not good.

Capterra loader

Great easy to use scheduling and billing software for out gym.

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The schedule syncs up seamlessly with my google calendar. Very convenient to mesh all my calendars into one system. Easy to use and navigate. Straight forward with how it presents sessions. Lets you know if your clients are over their amount to use.

Cons: Made it a little more tedious to collect clients payment information. Getting very specific with what needs to be input.

Overall: A very easy to use scheduling and billing software for working with clients. Ease of scheduling and looking at what is scheduled.

The software is good for the most part. I've only had a few problems and customer support is usually

Sep 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use . I like that I can log on from anywhere and not just the gym. I also like that it sends my clients emails to remind them of their sessions

Cons: There have been a couple times where I have had clients sessions about to expire or they actually do expire. I would like there to be a feature that would allow me to extend the expiration date while the contract is still active. This creates a problem in me getting paid if the sessions are expired. It would be so much easier if I noticed that the sessions are about to expire and I could just go in and change the expiration date

Overall: It helps me manage my clients and a simple and easy to use

Great Business tool to those in the Big Box and even small Boutique industries!

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly, business oriented, and simple to use. I have been using Club OS for over 3 years now with my facility and this tool has helped me and my club become successful in the fitness industry.

Cons: There isn't much I can say about Club OS that I don't like. I think it's great overall. I personally would like more freedom in the emailing system, but it's still great to use.

Overall: The benefits I have received off of this product range from New members signing up to saving members from cancelling their memberships, from my members in the training program; signing up, checking in on progress, and saving from issues and cancellations. Brought in more revenue with Club OS than I could have on my own.

The best that we've used, but not perfect

Aug 31, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Club OS is easy to use, has a lot of different functionality that helps with both membership and personal training sales, and offers a variety of reporting options.

Cons: Users are not able to customize the reports and using the digital guest waiver has proved to be very difficult for our staff to implement.

Overall a good platform there are just a few hiccups that are a bit annoying

Aug 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: The "Master Schedule" where I can track all my sales teams productivity is great! I also like that I can see their ratios on my screen.

Cons: Customer Support is non-existent and that prospects are not correlated on multiple points... email... phone number... and name therefore we had a lot of redundancy

Excellent CRM platform

Jul 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps grow sales!!!! Great tools for drip campaigns and managing the entire sales process from prospect to repeat customers

Cons: Some of the reporting can bit a bit slow but overall it's a great product. Helps manage everything customer centric

Overall: Helps up with everything to increase sales and maintain members

Works fairly well, I have no experience with other similar software

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Makes it easy to get ahold of prospects, current members, etc. and has timeframes to re contact them.

Cons: The name search function is pretty terrible. Regardless of what I type a certain prospect always pops up first even when none of what I've typed matches the name. Where most search engines will search for what you've typed I'll have the same results until I finish typing the entire name out and there are times I have to looks through all results to find the name I typed in.

Overall: I wasn't here when we used the old system but seems like things are logged better as far as who and when we contacted prospects or members previously.

I am really enjoying this new system

Aug 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it ties in with MBO and orange books are not needed, its also easy to keep trtack of employee KPI's

Cons: Overall great product, we are still learning where everything is

-When registering the appointment show, you have to let the page re load before turning prospect into member, that process could be easier

-When scheduling an appointment straight from the Follow UP section, you have to actually go into the appointment secion to schedule a reminder for the owner, that feature isnt available when setting the appointment up directly.

-Scripts go away after the first follow up, it would be nice for them to be there for those of us who also like to send email and text after calling.

-Email scripts could be helpful as well.

Sounds like a lot of complaining, I really love what you all have done with this system already, it has made my life easier.

Overall: -more organized

-reminders are helpful

-easy to track progress of employees

-easy to follow up with members

Sometimes I wish there was an easier way to navigate through the system.

Aug 18, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can see all my clubs in one step.

I like that with one phone call I can reach anyone for support.

Cons: I don't like the way there is no search button for Blast Emails.

I don't like that the system won't detect a duplicate even if off by one line item.

Streamline experience

Aug 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything at my fingertips and very easy to use no matter what I am looking for. Enjoy the constant updates to make the software better.

Cons: Lot of times the software will crash or the numbers that it outputs are wrong and not the same of the work we put in.

It is a good way to monitor and keep track of leads.

Sep 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I enjoy being able to see when members check into the gym. Also, the automated emails can be helpful with adding value into prospects coming into the gym.

Cons: If a prospect downloads a guest pass and then comes and check into the kiosk and there is one slight difference in phone number, name, or email it will not recognize as the same person. It can be hard to monitor and adds multiple accounts for the same person.

It gets the job done.

Aug 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It organizes the leads well and provides an efficient queue of calls from different lead sources. It provides great feedback on what leads are successful and which aren't.

Cons: It gets very confusing when people from different employees get mixed up in different call queues. Sometimes if I take walk ins from other people or talk to appointments of other employees, they won't end up in the right person's call queue.

USE everyday and it is extremely easy to use and manage

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: makes managing our prospects 10x easier than when using "binders and paper"

productivity is maximized

Cons: occassional integration issues like the use of our online link and guest waiver sometimes this leads to duplicate prospects and mistakes when following up

I like the ease of reaching out to prospects and members.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of reaching out to prospects and members. I like that you can just text or email members.

Cons: Glitches mostly. We've worked through some issues that we had initially. Most get solved in timely manner.

Overall: Being able to reach out to members and prospects easily.

Excellent system with precise client management capabilities

Sep 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate. The software is precise with a single click to the needed page. Very comfortable to use.

Cons: The editing of customer information was difficult at times. Sometimes I needed to re enter a customer with an altered last name because even after deleting old profile it wouldn't let me add.

Overall: Understanding of the marketing and customer resource side of the health club business. Understood telemarketing very well.

Great platform!

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prospect and Member call management. For prospects, call scheduling intervals are ideal. Retention calls for members ideal as well.

Cons: Frequent glitches/software update needs. At times, software is either really slow or not functioning at all.

GREAT OPERATING SYSTEM!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASE OF USE. FOR THE MOST PART, WHEN NOT PEAK USAGE TIMES, CLUB OS RUNS SMOOTHLY WITHOUT ANY LAGS OR DELAYS.

Cons: GLITCHES FROM TIME TO TIME. DURING PEAK TIMES OR AT TIMES OF SITE MAINTENANCE, CLUB OS SLOWS TO A CRAWL.

We use it everyday at my job. It's makes my job so much simpler than it's ever been.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to contact our members and have such an easy sense of communication. It is fully functional and makes our lives 10x easier as sales associates to be able to follow up with the members.

Cons: I wish that the follow up times wouldn't be so immediate. I will get the follow up notification sometimes as soon as the next day. I haven't found out how to change that yet instead of having to manually go in and change every single contact

Overall: The ability to be connected with or members to make not only their lives easier, but ours also.

Overall a decent program. I only am involved with the personal training end.

Aug 31, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The scheduler is excellent and easy to navigate. Tracking client stats and graphing is a nice feature for clients to be able to visualize their progress

Cons: Difficult/ unclear tracking client's session usage and remaining sessions. I have noticed that group training sessions are not being accounted for properly when they are rendered as "completed" .

Overall: Decent client management

Club OS has worked great for me. I have had virtually no problems with it!

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work.

Cons: What I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search.

Easy to track clients and easy to make schedule adjustments.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Saves time and paper. Can do multiple schedules at once and it is great for repeating events. 15 minute time intervals are perfect for 45 min sessions -which is what we use here.

Cons: Doesn't work well on older Adobe platforms -I have an older Mac and have to use hubby's newer pc. It would be great to be able to use my own Mac .

Overall: Accurate tracking of client sessions

Club-OS is so simple to use and the customer service is great! They always help you so quickly!

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and the updates they do every once in awhile that help it stay up to date! The system is so simple to navigate through.

Cons: There are some things I can't do on my end, some times it will restrict access to certain things. But a simple email fixes them so it's not too bad.

Overall: it helps me get through the goals i have to meet with the organization im with.

Pending member wouldn't update

Aug 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The interaction between the two systems we use, club hub and club OS, for 90 percent of the time works seamlessly.

Cons: Follow up schedule with personal training and members doesn' t talk to each other. I don't want to call and talk to a member about personal training and then have our Manager call to ask him how they like the club. Should be synced

Club OS

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoyed that I have the ability to communicate with my members.

Cons: I did not like that if I added a member in one system that it wouldn't add them to Club OS.

ClubOS Review

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: ClubOS has made following up with potential new clients easier and much more organized than how my job previous did things.

Cons: Some of the functions are not consistent, so teaching this software to colleagues can be lengthy and sometimes confusing for them.

Overall: ClubOS has made it overall more organized to reach out to potential new clients.

Use it everyday to stay in touch with members and prospects.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the texting service. It makes it easy to get in touch with members or prospects who usually wouldn't answer a phone call or email.

Cons: The blast campaign could have better filters/backgrounds. I would also like to be able to delete conversations just wondering why we cannot do that.

Overall: good way to get in touch with prospects in a timely manner

Love the follow up process and the variety it offers for reports, follow ups, pt sales & scheduling

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The follow up features and the club blasts. I love that I can send out automatic blasts as well as fliers and things for members when we have events or promotions.

Cons: Certain things are hard to modify or don't allow for changes. Can't adjust bill dates or things on contracts after they are set up.

Overall: Pt sales, scheduling, follow ups, etc!

Generally easy to use and I love the convenience of the app!

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to have my schedule at my fingertips and quickly make changes when necessary; as a manager the ability to access client contacts is also very helpful.

Cons: The inability of the trainers to access that same contact info; they often need to make schedule adjustments with new members and can't do so away from the club.

Capterra loader

Manage your training schedule with ease!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has alerts to remind you when an item is coming up or is due. Another great thing is that the billing portion comes in handy when you're not sure how many PT sessions the client has.

Cons: That the web version worked better than the app version.

Overall: Recommend for any fitness company looking to keep their PT sessions in check.

hard at first put great once you figure it out

Aug 17, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to set up packages/ trainers different, consultations that also get repeated. Love how when a member signs in using there key fob if that person has a personal training session it will check them in right away, very nice when having clients back to back

Cons: the package set up with units, was confusing at first. Other trainers had a hard time figuring out the units per package and how that affects how many times they train

Overall: very consistent results plus easy to track clients

This program is a convenient way for my club to contact prospects.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We really enjoy having a program that offers so much to each department of the club. Going paperless is always a plus for any company.

Cons: At time an employee may be limited to access certain prospects accounts. We also have difficulties accessing account entered by a terminated employee.

Overall: Streamlined our prospecting procedures

Easy transition, great experience.

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. I like the set up of how the schedules are and also how it is connected to our system so that we may locate members with ease.

Cons: This software does not have many cons, however the only thing I would change is to be able to get from point A to B without having to navigate so many screens.

Great software for club us and member prospecting

Aug 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple to use, great for prospecting members and communication. Our company follows through with many members using this software which benefits us immensely

The site is always up and running. Makes communication easy and efficient

Overall: Increased member population along with great customer and business communication

It's been great so far

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we get ping'd to follow-up with out leads. I also like that I can see the entire follow-up history.

Cons: No automatic campaigns for texting. Also, for the longest time there was not a good line of support for technical issues, and communication sucked. Now it's much better because the club has a rep who we talk to every time we need something. We can only email unless we set up a tele-meeting, so that's still a little slow, but it's a step up.

Overall: Lead nurturing

Overall perfect

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is laid out perfectly, super easy to learn and even easier to teach. It also allows you to track what your team is doing.

Cons: I wish there was a way to delete leads in bulk, it becomes quite frustrating when there's a massive amount of duplicate leads and you have to delete one by one.

Overall: It's awesome

Compared to a few other similar programs, Club OS if the best platform we've used at the gym.

Oct 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Very simple and straight forward, yet effective in tracking prospects/leads/members. Excellent customer service!

Cons: The ability to create duplicate accounts for the same person and KPIs/top ten data is not always accurate.

Overall: Follow up with new leads and successful, high conversion percentage because of that.

Club OS makes my worklife a whole lot easier and less stressful!

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and the simplicity! It makes my job sooo much easier to have all information in one place and organized with reports.

Cons: The only things I can really say about the down side to club os is that some of the emails that I send to clients fail. The other thing that can be improved is adding an option to select a large amount of clients to send a mass text or email to.

Overall: This software puts everything in one place in order to better manage clients and leads.

Need more experience and/or training on the program.

Sep 11, 2017
4/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The presentation for memberships. Being able to look at other people's schedules to help the members that come/call in with questions.

Cons: Not knowing how to function it properly. additional training needed. Not efficient on the calls list and guests login management. How to set new leads.

Overall I like the system and functions, there are small hiccups time to time but everything does.

Aug 18, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Multi-users allowed and interaction between our different departments can leave notes for each other and set appointments.

Cons: Having to have members assigned to you in order to complete an appointment in the calendar, and then they show in your list of calendar views so its a very long list.

I love club os. I feel like it has everything I need

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It is easy to use and it is easy to coach others on how to use. The dashboard is basically the bread and butter for our sales team.

Cons: Sometimes it can take awhile to find tips and hacks to make things easier. Updating from other interlocking systems can sometimes take a little longer.

I like the product for lead followup

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I think it does a good job of the lead follow up with continued pop up in the list. I like the override feature and the transfer feather

Cons: I do not like that contact log from MBO do not sync and that cross regional members are going into the software. They should not.

Very easy to use to contact members and potential members.

Sep 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to send out messages. I also like how to navigate to each person. I also like how you can see the history of conversations that someone has with a person.

Cons: Looking at the reports and also not being able to return a message from the email that I receive letting me know that I have a response to a message.

Overall: Communication and being able to send out on the spot promotions when they happen in real time. It makes marketing a little less stressful.

The program is easily accessible, as way as novice user friendly.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability for the user to input specifics about the professional and the client. The allows the provider the ability to serve the customer better.

Cons: The only con I would like to mention would be the inability to edit or change client status after due date.

I think this website is amazing business tool.

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simplicity and proper structure. I honestly dont have complaints on you guys. The design is great and clean.

Cons: that you cant text few people at once. But this is legitimately only complaint I have. You guys do a great job updating website.

Overall: broader market outreach

I like how easy it is to use and the reports are nice.

Sep 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reporting aspect of the software. It has reports for everything that we need as a gym and as a fitness team.

Cons: I wish that it worked with our other systems, I don't think it's a compatibility issue with ClubOs though, it our other software.

easy to use

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: its a easy tool to use on all phones and computers. no slow time and no bugs. has easy functionality

Cons: a login set up would be helpful in saving time instead of having to login every time. I use this very frequently and I waste too much time to log in.

It's a great way to keep up with our members and communicate with them. I have enjoyed it!

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's versatility. We can keep a schedule, make changes, follow up, and send email blasts. It's not just one area, it's everything! I enjoy how much use we get out of it.

Cons: I wish it came with a tutorial of sorts. With no training, the program can be a little hard to understand at first. It would be nice to have at least some training manual or video tutorial for how to get the best use out of the program.

Club OS has worked great for me. The layout if by far the best I've used

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My favorite things about the software are the schedules / calendar and the follow up process. Making calls are easy

Cons: I feel there should be a better way to separate the leads. On the follow up the leads are all together.

Overall: Fast and easy lead generation process

Its great

Aug 18, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this software because it is very easy and quite effective in the scheduling process and following up with clients

Cons: Constant updates can sometimes be slow. Once you get a hold of the systems concpets easy too use does take some time to learn

Functional Organized

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeping in touch with members and how it has the different prompts to help assist with the follow ups.

Cons: When it doesn't link up to Club Hub this makes it difficult to pull up members to sign the waiver and have to input the member all over again .

Great tool with more features than probably needed

Aug 25, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of communication options with leads. Being able to record the crm chain/trail is very helpful and manage the process is great.

Cons: The complexity of the program. While it is nice to be able to do a lot, sometimes you feel like get lost with all the features and capabilities that you don't fully specialize with what you can do really well.

Overall: A good crm system that allows a lot of control to manage data

The customer service experience is what really makes this program worth it. Kevin has been amazing.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality of organization. It is excellent for scheduling, and time management, as well as reminders regarding important follow ups.

Cons: It does not sync the greatest with ClubHub, as far as 'not interested' prospects, still showing up as prospects - emails I've sent through email, do not show up unless I've sent them through Club OS -

and therefore, some of our prospects have been getting many more emails than necessary. It's memory for prospects YEARS ago is a little bit of over kill, and takes a lot of customization. I somewhat wish it only had a memory for so far back...

So many buttons, it takes some time to grasp where certain features are found.

Overall: Helps me keep my team organized and up to their tasks, simply from being reminded of said tasks in a timely and effective manner.

Overall a great tool. Could be better with some added features.

Sep 09, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Calendar is easy to use and manage. Easily able to access staff calendars. Reports are very useful.

Cons: Follow up call list can't be organized by date or other sorting methods. Adjusting what access users have is restricted to administrator.

Works great for intended use.

Aug 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Having used this software daily for eight or so months, it is very easy to set appointments and track leads. Also very easy to set up synced calendars for mobile devices.

Cons: Unfortunately the Mobile version of the website is not user friendly. You have to force desktop view to access most functions but then the information is very small, forcing you to zoom in and move a lot over the page.

It is a great way to reach out to people.

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is more convienent to contact and add people. Also, its good that it shows the recent activity/messages sent out to keep track of what was said.

Cons: Their should be easier ways to set up scheduling. Also, for the follow ups on the right hand side should have a different set-up for guest. The set-up should be people who came in as a guest that day and the other should be the amount of times that guest came in so we can keep of the amount times so we can start flipping them into members. I see that their is expired guests their but i beleieve it doesnt keep count of the times because everytime i click it, no one comes up.

Overall: This is my first time operation a system with this type of software. It was a good experience and it benefitted me by helping me be more organized.

At first it was not easy to navigate throuhg.

Aug 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That I can email my clients through this site and my clients can email me back without using my personal information.

Cons: That when I go to the availability tab to fix my calendar, I can only do a month at a time and sometimes it only defaults to 2 weeks. It gets a little frustrating when I want to make my calendar a frequent time off...

Overall: I can link this software with my phone and other apps I might use.

Easy to use, user friendly

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to contact leads, the software is user friendly as well. I enjoy being able to text and email from the software versus using other devices. Overall makes things organized and easy to find.

Cons: I cannot contact people who are in the system with other studios. Also their has been some glitches with our leads not automatically getting put into the system.

I love Club-os. It's user friendly and great for business.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how easy it is to stay on top of my clients and schedule using the software. I can go back or forward as far as I need with ease.

Overall: Benefits I get from this software is keeping track of all my clients and extremely easy scheduling.

Very user friendly

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its an easy way to follow up with membership prospects and personal training prospects. We can update the potential prospects about any upcoming promotions or online promotions via text or email.

Cons: One con that I don't like about club os is that we cant send a group email or campaign email for any unexpired or current prospects at one time. We have to do individually.

I use clubos every day to schedule all clients and events

Sep 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: The system is easy to use, other staff members can view my schedule. I can program sessions on repeat

Cons: If a member is assigned to another trainer, i can't assign that person to myself in order to complete my sessions.

Good

Aug 31, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to set goals for staff and easily able to keep track of use. Very effective lead support.

Cons: too many features and hard to access as far employee side. Would like to be able to have them delete users

It does what i need it too do.

Aug 31, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: If used correctly It can help you stay very organized and stay on top of your prospects more efficiently.

Cons: It doeskin automatically dial calls to your phone for you.... that would be a great feature to look into.

Simple and easy

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It is easy to navigate through the system. I can find members quickly and easy. Set appointments quickly.

Cons: it would be beneficial to if there was easy way to access the presentation from the home page in club os.

Overall Club OS is helpful and meets my needs as a Personal Trainer.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Setting my weekly availability; Looking up clients gym attendance (check-ins) and overall activity/club usage

Cons: Inability to edit time length of past appointments; Inability to attach PDF files to emails/messages

Simple to use, and applicable.

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Calendar and availability tool has proven to be very useful, i like that this links with each client's details and training history with anytime fitness gyms.

Cons: There isn't too much that comes to mind when I think about what I don't like about the software. The only thing i could possibly change would be ability and ease to use something like this on an app.

Using Club Os has brought a lot of business for this company. It is genius.

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I love that members are able to reply back without having to actually know your phone number. It is easy to reach out to members, and them reach out to us.

Cons: \

Overall: A lot of time to schedule apponments

There is not as much flexibility with this software as a previous program we had used.

Aug 17, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: We do like that this program communicates with Club Hub. I also like the scheduling tool on the Calendar.

Cons: The reports, it isn't simple and easy to check numbers. The report is also huge and very difficult to read. Another stumbling block for us has been that training clients can still be booked for sessions even when their package has run out.

The software is easy to use and is a huge benefit to success with application of this program.

Sep 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can text from the computer to clients and track how many times that client has been contacted. Direct link with Club systems for lead protection

Cons: How you have to input an email to submit form.

The "x" button to get out of a lead window was hard to notice at first

Overall: Using this with my leads to not only protect them but track contact

I find Club OS to be very user friendly and our sales staff likes the functionality.

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like it's ability to sync with ABC seamlessly as well as the follow up system for our sales staff.

Cons: We were really excited to use the digital guest waiver on tablets in the club, but unfortunately this never worked out. Even after meeting with Club OS to try and resolve the issue, we were unable to get this issue resolved.

Overall: This is the best system out there for the price that we pay.

absolutely extrodinary. this app is so helpful for our business

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to use and to find everything. Reaching out to our members has never been so easy!

Cons: having follow ups on days they know I am not in the office. Also not having more options of things to send to our members

Overall: Being able to sufficiently reach out to members and also people who are interested in our gym. Also the close work with gym phone

It's easy to use

Aug 21, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the scheduler/calender the best. It is easy to schedule people for training sessions and allows notes to be taken that go to the trainer notes.

Cons: I dislike how short the general notes are. Can't take detailed notes in that section. As a trainer lots of notes are needed to be written down for clients.

Overall: Organization

very useful and very good interface

Aug 25, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The interface and being able to track all of the stats. I also like how I can integrate my appointments with the rest of my staff.

Cons: Not being able to make many changes. Very good selection but it would be nice if I could manually set a time, or more things along those lines. Wish I could also reset stats on my own.

Very clitchy.

Sep 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the scheduler. Also i like the way the leads come up. And the way my info was put in. I like the way the way my appointments come up on the front screen. I like that

Cons: The software is very clitchy. And the way the training packages won't work too is. It's a pain. Also, can't sign up for classes.

Beats making phone calls

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of communicating with prospects/members instead of having to make phone calls. Follow up reminder with fitness assessments

Cons: Faster response time with issues. Wish there was a count down for guest who are on a 7 day pass so we can let them know how many days they have left.

Overall: Not having to make as many phone calls.

Overall great experience, very solid tool to manage large amounts of leads.

Sep 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything you could possibly need is in the same platform. Makes managing clients and generating new leads extremely easy and keeps everything organized with very little effort on the users end.

Cons: I do think that the calendar integration needs to be refreshed more frequently. I sync my club-OS calendar with my google calendar and sometimes it can take 24 hours for a new event to move over from club-OS to the google platform. If it could reliably update all of the time I feel like more users would be inclined to sync the two together.

Overall: Compressing many tasks into one software makes organization a breeze and allows for more time to be spent truly working on building my business.

It was great

Aug 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: You could text easily with client. Made it easy to see what was asked and how they responded to certain tasks or questions.

Cons: it would not connect with club hub easily. Made the call task difficult because you had to go through the same list of individuals to make sure they had received their call.

It's been a good experience.

Aug 19, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The calendar. I like the Notfication systems to clients and ease of seeing when they are due payment. I also like the history of measurements in a row to see any changes.

Cons: In the fitness profile there is no way that we've found to access the notes after you leave one. Very frustrating.

It has been a very important function for my daily

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software really allows you to break your schedule down in detail, without having to worry about accomplish 20 steps to get it done. Very user friendly!

Cons: At times the email does not send to the recipient even after the email has been imputed, and the "send email" box has been checked.

Really great, easy to use system.

Sep 05, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that when messaging clients, I can set the date in which they will pop up on my follow-ups when I am messaging.

Cons: When you don't use an override date on a client, instead of setting it to the next day or staying in follow-ups

Overall: Easy way to keep up with clients and potential clients.

It really help us increase the amount of prospects that we got into the studio

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love that the program takes the thinking away from my employees of when and how to reach out to prospects.

Cons: I dont like the fact that the reports are not correct. I know that this is due to us using MBO for our membership base and class bookings but its still frustrating.

Club OS is a great system to use for prospecting for our club!

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The follow up system! It makes keeping in touch with prospects and members easy and painless. You never miss a touch point!

Cons: Sometimes it doesn't sync with club hub the same day so member numbers may look off. I also wish we could customize our follow up table ourselves.

Nice software with only some kinks

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The followup timeline is my favorite part of the software. I love that once you followup you kow they will pop up again.

Cons: The inability to have it sync FULLY with MBO and figuring out the "intro class" "missed guest" etc. way that the software works.

Overall: Never missing a guest.