# Club OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Club OS the right Fitness solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149543/Club-OS/reviews --- Club OS 4.2 (192) [View alternatives](https://www.capterra.com/p/149543/Club-OS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Club OS Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews MM Mitch M Club ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “You have the option to get into the weeds with all the options and categories, but also gives you the ability to keep things simple too.“ October 6, 2020 BL Brie L Fitness manager Health, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “you are unable to send multiple text blasts out to people or form lists of people to text.“ November 6, 2020 MM Mitch M Club ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “The support articles are very well done and easy to follow.“ October 6, 2020 ## Showing most helpful reviews Showing 1-25 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzie R. Sales Manager Used the software for: 1-2 years ### "I use Clubs OS to track leads and KPIs for both myself and my team. " October 17, 2017 4.0 Easily able to track KPIs, stay on track for sales goals, and keep up with the efforts of my team on a daily basis. Pros Club OS is very user friendly and it is easy to train my team on how to use the system. The features keep me organized, especially the daily follow up tab on the dashboard. It also allows my team to keep track of their KPIs on their own and work towards their goals without a constant verbal discussion of numbers. Cons There have been a few glitches that we have been unable to fix, such as duplicate accounts and inaccurate numbers. The system doesn't always interact well with DataTrak. Review Source VR Verified Reviewer Team Lead Information Services Used the software for: 2+ years ### "What best can you get for your GYM." July 8, 2022 5.0 Pros This is one of the best software that you can use in your gym for all your needs. We can send campaigns, emails, and SMS and manage all types of stuff related to the GYM. I am working on this software for the last 3 years. Cons I don't see any as we are working hard to make it best software Review Source TL Tim L. Assistant Fitness Manager/Trainer Professional Training & Coaching Used the software for: 2+ years ### "This app is very useful but has some quirks that keep it from being great." August 19, 2017 3.0 Live scheduling without having to call into my club and get a receptionist involved. Easy reminders about times and events scheduled. Pros The way scheduling is set up with reminders for both the event owner as well as attendees added is excellent. Also having so much customization on repeat occurrences is also great to have. The UI for scheduling is simple and relatively painless to use on a mobile device. Overall this is good software and definitely better than paper scheduling. Cons The app itself is basically useless. There is no access to scheduling which is what trainers will use club OS for 99% of the time. So everytime you use it on your mobile device you have to go through the extra steps of "view full site" and then after login going to "scheduling" > "calendar" which becomes tedious very quickly. I have also noticed a bug on android where when selecting a time to book a client in, the popup box does not appear and you have to turn your phone to change the orientation to make it appear (it is not just out of view, the window is just non existent while the screen greys out). A suggestion would be to include scheduling on the mobile app as this would increase its use hugely. As well, when setting up users you already have to choose a job title (ie. trainer, consultant, etc) so if the app and website were customized to have a different landing page for each (ie. trainer landing page is always their weekly schedule by default so they can immediately proceed with booking/moving clients, etc) that would be also well received. I would say this is the #1 complaint for any trainers using the software. Review Source Lance J. Model Actor Used the software for: 1-2 years ### "Great easy to use scheduling and billing software for out gym." December 12, 2017 4.0 A very easy to use scheduling and billing software for working with clients. Ease of scheduling and looking at what is scheduled. Pros The schedule syncs up seamlessly with my google calendar. Very convenient to mesh all my calendars into one system. Easy to use and navigate. Straight forward with how it presents sessions. Lets you know if your clients are over their amount to use. Cons Made it a little more tedious to collect clients payment information. Getting very specific with what needs to be input. Review Source Tony V. Health And Wellness Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Manage your training schedule with ease! " August 13, 2018 5.0 Recommend for any fitness company looking to keep their PT sessions in check. Pros It has alerts to remind you when an item is coming up or is due. Another great thing is that the billing portion comes in handy when you're not sure how many PT sessions the client has. Cons That the web version worked better than the app version. Review Source VR Verified Reviewer Member Solutions Financial Services Used the software for: 6-12 months ### "Great for large client management, appointments and prospective member data storage. " March 29, 2018 3.0 Pros The scheduler is phenomenal and updates almost instantly when adding clients. Searching is prompt. Lead transferring is an awesome tool and administrative restrictions make this an awesome software to track new hires functions. Cons Tech support is slow to respond. Frequent updates and downtimes, during business primetime. A member recognition would be great. For example, if i upload a lead; Name, phone, email etc. When they come in and sign-in on our kiosk, if they change or add anything (middle name) it throws off statistics. It would be nice for the system to recognize at least two bits of information and ask if they are the same person. Review Source VR Verified Reviewer Membership Manager Used the software for: 1-2 years ### "Compared to a few other similar programs, Club OS if the best platform we've used at the gym. " October 17, 2017 4.0 Follow up with new leads and successful, high conversion percentage because of that. Pros Ease of use. Very simple and straight forward, yet effective in tracking prospects/leads/members. Excellent customer service! Cons The ability to create duplicate accounts for the same person and KPIs/top ten data is not always accurate. Review Source Cassie B. Sales Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use, user friendly " August 17, 2017 4.0 Pros Easy to use, easy to contact leads, the software is user friendly as well. I enjoy being able to text and email from the software versus using other devices. Overall makes things organized and easy to find. Cons I cannot contact people who are in the system with other studios. Also their has been some glitches with our leads not automatically getting put into the system. Review Source Mark C. webmaster Health, Wellness and Fitness Used the software for: I used a free trial ### "Good " February 6, 2020 3.0 Overall satisfied and wished we could have kept it working for longer. I would encourage anyone using mindbody to consider this as the integration is seamless. Pros The options were great, they had most of all we needed to attempt to engage with customers and hopefully keep them coming back. The ability to reach out and send marketing campaigns was very useful. Alot of the automation saved time and the addition of referral was something not seen in other software. Cons The mindbody integration was something that was problematic for us. We weren't using mind body and had a software that really working for our small business and didn't want to use mindbody. If this worked as well without it at the time we may have been able to use this software longer. Review Source Vladyslav B. Personal Trainer Used the software for: 6-12 months ### "Used it on iPad, worked great. " July 20, 2018 5.0 Pros So many useful features that make life easier. Everything can be automated and you don't have to worry about remembering things to do. Heard a lot of good things about it. Cons Didn't get to use all of the features. Don't use anymore. Can be a little slow sometimes and crashed on me a few times Review Source AC Andrew C. General Manager Used the software for: 2+ years ### "Club-OS makes our club follow up tracking a breeze!!!" September 6, 2017 5.0 Pros The ease of tracking our sales team performance is amazing. I can hold our employees accountable and make sure our sales are always increasing! Cons The reporting is not as detailed and available as I would like. I have had to reach out to support a few times for seemingly easy reports (past PT usage for an individual member) that should be available. Review Source MT Misti T. Personal trainer Professional Training & Coaching Used the software for: 6-12 months ### "The software is good for the most part. I've only had a few problems and customer support is usually" September 5, 2017 4.0 It helps me manage my clients and a simple and easy to use Pros It is easy to use . I like that I can log on from anywhere and not just the gym. I also like that it sends my clients emails to remind them of their sessions Cons There have been a couple times where I have had clients sessions about to expire or they actually do expire. I would like there to be a feature that would allow me to extend the expiration date while the contract is still active. This creates a problem in me getting paid if the sessions are expired. It would be so much easier if I noticed that the sessions are about to expire and I could just go in and change the expiration date Review Source SB Sarah B. Marketing Coordinator Used the software for: 2+ years ### "The best that we've used, but not perfect" August 31, 2017 4.0 Pros Club OS is easy to use, has a lot of different functionality that helps with both membership and personal training sales, and offers a variety of reporting options. Cons Users are not able to customize the reports and using the digital guest waiver has proved to be very difficult for our staff to implement. Review Source jC jennifer C. Studio Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "I am really enjoying this new system" August 18, 2017 4.0 \-more organized -reminders are helpful -easy to track progress of employees -easy to follow up with members Pros I like that it ties in with MBO and orange books are not needed, its also easy to keep trtack of employee KPI's Cons Overall great product, we are still learning where everything is -When registering the appointment show, you have to let the page re load before turning prospect into member, that process could be easier -When scheduling an appointment straight from the Follow UP section, you have to actually go into the appointment secion to schedule a reminder for the owner, that feature isnt available when setting the appointment up directly. -Scripts go away after the first follow up, it would be nice for them to be there for those of us who also like to send email and text after calling. -Email scripts could be helpful as well. Sounds like a lot of complaining, I really love what you all have done with this system already, it has made my life easier. Review Source MG Michelle G. General Manager Used the software for: 2+ years ### "Sometimes I wish there was an easier way to navigate through the system. " August 18, 2017 4.0 Pros I like that I can see all my clubs in one step. I like that with one phone call I can reach anyone for support. Cons I don't like the way there is no search button for Blast Emails. I don't like that the system won't detect a duplicate even if off by one line item. Review Source AI Alexander I. Operations Manager Facilities Services Used the software for: 2+ years ### "Streamline experience " August 25, 2017 5.0 Pros Everything at my fingertips and very easy to use no matter what I am looking for. Enjoy the constant updates to make the software better. Cons Lot of times the software will crash or the numbers that it outputs are wrong and not the same of the work we put in. Review Source DS David S. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent system with precise client management capabilities" September 1, 2017 5.0 Understanding of the marketing and customer resource side of the health club business. Understood telemarketing very well. Pros Easy to use and navigate. The software is precise with a single click to the needed page. Very comfortable to use. Cons The editing of customer information was difficult at times. Sometimes I needed to re enter a customer with an altered last name because even after deleting old profile it wouldn't let me add. Review Source SP SEAN P. AGM Used the software for: 2+ years ### "GREAT OPERATING SYSTEM!" July 24, 2018 5.0 Pros EASE OF USE. FOR THE MOST PART, WHEN NOT PEAK USAGE TIMES, CLUB OS RUNS SMOOTHLY WITHOUT ANY LAGS OR DELAYS. Cons GLITCHES FROM TIME TO TIME. DURING PEAK TIMES OR AT TIMES OF SITE MAINTENANCE, CLUB OS SLOWS TO A CRAWL. Review Source SR Susan R. Personal Fitness Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to track clients and easy to make schedule adjustments. " August 17, 2017 4.0 Accurate tracking of client sessions Pros Saves time and paper. Can do multiple schedules at once and it is great for repeating events. 15 minute time intervals are perfect for 45 min sessions -which is what we use here. Cons Doesn't work well on older Adobe platforms -I have an older Mac and have to use hubby's newer pc. It would be great to be able to use my own Mac . Review Source eL emily L. Member Experience Mananger Used the software for: 1-2 years ### "so far my experience using OS has been quite good. " August 27, 2017 3.0 Pros It's very user friendly, and it is easy to navigate. I like that it keeps things organized for you. Cons A few times I have sent an email campaign and never saw my sent emails in the history, I actually ended up sending the same email twice which I did not like.....the history showed the sent email campaign the next day... (so there was a delay). Review Source zK zachariah K. manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Use it everyday to stay in touch with members and prospects." August 17, 2017 4.0 good way to get in touch with prospects in a timely manner Pros I love the texting service. It makes it easy to get in touch with members or prospects who usually wouldn't answer a phone call or email. Cons The blast campaign could have better filters/backgrounds. I would also like to be able to delete conversations just wondering why we cannot do that. Review Source JL Jake L. Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "hard at first put great once you figure it out" August 17, 2017 4.0 very consistent results plus easy to track clients Pros The ability to set up packages/ trainers different, consultations that also get repeated. Love how when a member signs in using there key fob if that person has a personal training session it will check them in right away, very nice when having clients back to back Cons the package set up with units, was confusing at first. Other trainers had a hard time figuring out the units per package and how that affects how many times they train Review Source kW kimberly W. operations manager Used the software for: 1-2 years ### "Easy transition, great experience." September 6, 2017 5.0 Pros It is very user friendly. I like the set up of how the schedules are and also how it is connected to our system so that we may locate members with ease. Cons This software does not have many cons, however the only thing I would change is to be able to get from point A to B without having to navigate so many screens. Review Source JB James B. General Manager Entertainment Used the software for: 1-2 years ### "Overall perfect" August 31, 2017 5.0 It's awesome Pros Everything is laid out perfectly, super easy to learn and even easier to teach. It also allows you to track what your team is doing. Cons I wish there was a way to delete leads in bulk, it becomes quite frustrating when there's a massive amount of duplicate leads and you have to delete one by one. Review Source LG Lindsey G. Fitness Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Club OS review" October 22, 2019 5.0 I have realized that I can book in calendar multiple people instead of going through and having to add later. Pros I like that I can search guests/ members with just 3 letters of first and last name. I like the Calendar and the availability options for my schedule. Cons It freezes from time to time. And can log you out when frozen Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.