# Page 2 | Club OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Club OS the right Fitness solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149543/Club-OS/reviews --- Club OS 4.2 (192) [View alternatives](https://www.capterra.com/p/149543/Club-OS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Club OS ## Showing most helpful reviews Showing 26-50 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Ben C. Fitness Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I enjoy ClubOs but there are a few small issues." August 17, 2017 4.0 Being able to track results of appointments/calls/email is a nice feature. Pros I enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you. Cons There seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning. Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc... A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off. Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken. Review Source BL Brie L. Fitness manager Health, Wellness and Fitness Used the software for: 2+ years ### "We use clubos in our gym to reach out to members" November 6, 2020 4.0 we use this daily in our gym. we have never used another system but it seems to get the job done well! Pros you can have all of your leads(fitness and pt) in one area for all employees to contact. this also integrates with datatrak which makes it easy for us Cons you are unable to send multiple text blasts out to people or form lists of people to text. you have to text/ call each member individually which takes a lot of time Review Source ZB Zachary B. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Using it for personal training booking, generally reliable and intuitive" August 17, 2017 4.0 Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure. Pros The desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS. Cons The Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments. Review Source rD robert D. Fitness Manager Sports Used the software for: 2+ years ### "Works well and allows me to check on scheduled appointments, contact the members." August 19, 2017 5.0 The option to be able to keep up with my daily schedule, appointments, and my employees schedule. It allows me to make changes on the spot, with either a clients or an employee. Pros It allows me to see my daily schedule and make changes along with my employees. Great tool to keep up with the members that are scheduled for appointments. Also allows us to see their phone numbers where we can contact them in case of a cancellation, late arrival or just rescheduling purposes. Perfect to plan ahead for weeks, months and know what needs to be done daily. Review Source JG Jim G. Fitness Manager Health, Wellness and Fitness Used the software for: 2+ years ### "efficient. easy to use" September 7, 2017 5.0 The benefits of this software is that we have access to the club schedule from and computer and mobile device. It would be much more helpful if there was an app available so that we could have more ease and a more visible screen when Pros seamless integration with CheckFree software. The ability to log communication with prospects and members is very convenient as well. Cons Difficult to transfer prospects and members from other clubs to trainers schedules. It would be more beneficial if personal trainers could search all members from all clubs for setting appointments. Review Source TT Thomas T. Assistant Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Club Standards" August 27, 2018 4.0 Exceptional. However, there has been multiple times the system has crashed during prime-time hours or on closeout days! Pros I enjoy the ease of use! Constant updates to improve functionality and utilization! Great club system to keep track of guest and manager my book of business! Cons There is no mobile version. I'm not always at my desk, in actuality, I'm 90% away from my desk. Being able to pull up systems on a mobile app would be beneficial! Review Source TH Terri H. General manager Used the software for: 1-2 years ### "Overall great, makes holding leads more reliable" September 11, 2017 4.0 More documented leads Pros Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to. Cons Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended. Review Source SY Sakura Y. Sales Associate Used the software for: 6-12 months ### "A lot of options within the software. Not customized exactly to our organization. " September 9, 2017 3.0 Pros Automated functionalities to keep track of leads. Texting & emailing capabilities. Dashboard info/categories. Cons 1\. The status the leads are in is not easily readable or identifiable (e.g. "Missed Guest" "Intro No-Show") 2. Interface is a bit busy with a lot of options that Orangetheory does not use within the software. 3. Appointments & appointment times don't sync with our class times. 4. Integration with MBO is not perfect and people are in the wrong status. (e.g. members who have joined are still showing in CLUB OS as prospects. 5. Duplicate profiles are created. Review Source SB Steve B. personal trainer Used the software for: 2+ years ### "Trainer entering appointments. Checking session count. Checking on clients arrival at gym." August 31, 2017 1.0 A paycheck Pros Ability to review my session count and account of client (primarily for remaining sessions and history). Cons The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me. Review Source ED Eva D. Fitness Sales Advisor Professional Training & Coaching Used the software for: 6-12 months ### "Not the smartest software" January 9, 2018 3.0 Benefits are ease of use, Datatrack connectivity, and prospects coming through in a timely manner for followups. Pros I enjoy Club OS for the ease of connecting with prospects, managing their interactions, and having them come up for follow ups in a timely manner. Cons I HATE how disconnected the emailing is. I want to have a conversation on the same thread if a prospect responds. This creates a lot of unnecessary confusion. If there were options to start a new thread, that would be ideal. Also there's still a lot of disconnect between Datatrack and those two systems are what my company uses most. Review Source LJ Luke J. Fitness Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Club OS is a solid fitness center software" December 3, 2019 4.0 There is other fitness center software out there that is very comparable, but Club OS is a good choice, especially when you are doing any sort of scheduling. Pros Club OS is easy to use but also very straightforward. It is used more to increase overall revenue of your fitness center rather than a day to day functional software. Cons Club OS is great but is primarily better for scheduling with clients, not using as a general fitness center software. Review Source JJ Judy J. Onboarding Specialist Accounting Used the software for: 2+ years ### "Club OS" December 27, 2018 4.0 We have a lot of clients that use Club OS. We are finding that more and more of our franchise clients are requiring their franchisees to use them. Pros We like that we have a console with Club OS. When we get a new client that uses them, we email our Club OS contacts to have them added and in most cases, they are added within minutes! Their team is always friendly and courteous. Cons It would be great if you could download reports from their site, in addition to them being emailed. Review Source JN Jaqueline N. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very easy to use and train new employees on" August 21, 2017 5.0 It allows for easier access to trainer availability as well as easier prospecting logs. Pros The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment. Cons The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet. Review Source MK Magda K. personal trainer Used the software for: 1-2 years ### "ClubOS can schedule, send reminders, & keep notes. Some features could stand to be improved." September 6, 2017 4.0 Scheduling and member notes all in one place. Pros Integrates (somewhat) with Club Hub, can access client notes as well as track measurements. It's easy to access member information and text/email them through the computer (BIG pro here!). Notes help keep staff organized and on the same page. Club OS customer service is always prompt and quite helpful! Cons Some parts of UI are clunky and could be significantly improved. Notes don't always sync with Club Hub, resulting in having to either have both programs open to see member notes or manually sync to see them all through Club OS. Review Source SP Stephanie P. Sales Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "We use it everyday at my job. It's makes my job so much simpler than it's ever been. " August 17, 2017 5.0 The ability to be connected with or members to make not only their lives easier, but ours also. Pros I love how easy it is to contact our members and have such an easy sense of communication. It is fully functional and makes our lives 10x easier as sales associates to be able to follow up with the members. Cons I wish that the follow up times wouldn't be so immediate. I will get the follow up notification sometimes as soon as the next day. I haven't found out how to change that yet instead of having to manually go in and change every single contact Review Source JB Jasmine B. Membership Development Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Club OS has excellent integration with datatrack and makes life so much easier" August 20, 2017 5.0 Ease of communication with members and prospects and excellent integration with software. Pros I love the texting feature and the fact that datatrack and club os sync with each other and implement the information into datatrack and vice versa Cons It is terribly frustrating that other companies can mass text but we cannot. This feature is the only thing that would make me consider switching to another program. Review Source NM Nadia M. Sales Health, Wellness and Fitness Used the software for: 1-2 years ### "I use this to contact prospects and follow up with members." August 17, 2017 4.0 Follow up is easy to do by searching the name of prospect/member. I can see a daily review of goals and accomplishments. Pros Organization of side bars, search engine, prospect contact area is nicely organized based on follow up date and time, main page of stats is easy to read Cons Search bar doesnt always provide accurate name searches, Ive seen options for email contacting become unavailable without the prospect info changing, follow up list in main queue will reset and lose your last spot of contact, calendar history will reset to current date after clicking a name. Review Source PL Pierre L. Fitness Consultant Market Research Used the software for: 1-2 years ### "A great software! Easy to use and very dependable" August 31, 2017 5.0 Selling more memberships. I have none to say. Great Software! They're very quick on updates and solve any issues immediately. There's truthfully nothing I have to complain about as far as it goes for this software. The only way is up for this company and I am excited to see how far this company goes in partnering with other businesses to help get the job done. Pros The process in making my calls, scheduling appointments and setting up my presentation for my gym. Everyday when using this product it has done nothing but wonders and always gets the job done. Nothing has ever been so simple until I used Club OS Review Source SM SHANNON M. Pt Used the software for: 1-2 years ### "I enjoy using it" August 31, 2017 4.0 Pros I can use it from anywhere. I like that o can email my clients. It's easy to set up my schedule. My employer is able to see where I am during the day, and can set up clients for me. Cons I can't complete sessions from my phone or ipad. I've had multiple times where I could not change my schedule from a phone. I don't like havi g to be at a desktop to compete sessions. Often we do not have a desktop available, and it show my client no showed. I'd also like it to include group exercise and other departments st our gym. Review Source ZF Zach F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Club OS has been great for both customer service and personal training management." August 17, 2017 5.0 The biggest benefit is our ability to easily keep up with our members and clients in an organized and automated way. Pros It's extremely easy to learn and use. For personal training, we originally used BodyWorkz and the process of migrating everything to Club OS was incredibly smooth. Cons There are some features I would still like to see added, such as leads populating as soon as they arrive in the system and not the next day, and I would also like more control concerning personal training contracts, such as changing billing dates. Review Source LA Laura A. Marketing Coordinator Used the software for: 2+ years ### "Overall good product" September 11, 2017 4.0 Pros Good functionality and navigation for staff.. easy to use and has everything but the "everything" needs to move with the trends and improve to be the best Cons As listed above... need to be more flexible with adjustments/ things are always changing with technology... have to change with it... also, customer service and support is not good. Review Source TH Trishe H. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Frustrating but great when it does work" September 2, 2017 3.0 Pros How it keeps our schedule. It is easy to go in and make any necessary changes if needed. I like that it is user friendly. I like that you have access to leave notes, show any mypaths mark dates. Cons I feel like we have a lot of issues with Club OS in that it goes down a lot. Now this could be our WI Fi. I don't like that I have to log in constantly. I don't like that the calander does not go past 5 o'clock and you have to fill in everything. I work past 5. Review Source CO Corey O. Personal Training Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Business tool to those in the Big Box and even small Boutique industries!" August 18, 2017 5.0 The benefits I have received off of this product range from New members signing up to saving members from cancelling their memberships, from my members in the training program; signing up, checking in on progress, and saving from issues and cancellations. Brought in more revenue with Club OS than I could have on my own. Pros This software is very user friendly, business oriented, and simple to use. I have been using Club OS for over 3 years now with my facility and this tool has helped me and my club become successful in the fitness industry. Cons There isn't much I can say about Club OS that I don't like. I think it's great overall. I personally would like more freedom in the emailing system, but it's still great to use. Review Source RJ Rafael J. Membership Director Used the software for: 2+ years ### "Overall a good platform there are just a few hiccups that are a bit annoying " August 19, 2017 4.0 Pros The "Master Schedule" where I can track all my sales teams productivity is great! I also like that I can see their ratios on my screen. Cons Customer Support is non-existent and that prospects are not correlated on multiple points... email... phone number... and name therefore we had a lot of redundancy Review Source LM Leon M. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Not hard to use and helps to keep track of client sessions and appointment. Dashboard is helpful." August 17, 2017 3.0 Helps me with scheduling and tracking client sessions with ease and flexibility. Pros User friendly. Can use dashboard to follow up on potential clients. Assigned members info is great for keeping notes after contacting clients or attempting to contact clients. Cons Can't edit no shows if you forget to complete os daily. Sometimes you can't find clients in assigned members to schedule mpass or training sessions if fitness consultant doesn't enter correct contact information. Review Source Similar Products Featured