# Page 3 | Club OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Club OS the right Fitness solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149543/Club-OS/reviews --- Club OS 4.2 (192) [View alternatives](https://www.capterra.com/p/149543/Club-OS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Club OS ## Showing most helpful reviews Showing 51-75 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Derek S. H2i Health, Wellness and Fitness Used the software for: 6-12 months ### "Works fairly well, I have no experience with other similar software" September 12, 2017 4.0 I wasn't here when we used the old system but seems like things are logged better as far as who and when we contacted prospects or members previously. Pros Makes it easy to get ahold of prospects, current members, etc. and has timeframes to re contact them. Cons The name search function is pretty terrible. Regardless of what I type a certain prospect always pops up first even when none of what I've typed matches the name. Where most search engines will search for what you've typed I'll have the same results until I finish typing the entire name out and there are times I have to looks through all results to find the name I typed in. Review Source RS Robbie S. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent CRM platform" July 8, 2017 5.0 Helps up with everything to increase sales and maintain members Pros Helps grow sales!!!! Great tools for drip campaigns and managing the entire sales process from prospect to repeat customers Cons Some of the reporting can bit a bit slow but overall it's a great product. Helps manage everything customer centric Review Source EF Elizabeth F. Fitness Consultant Used the software for: 1-2 years ### "It is a good way to monitor and keep track of leads." September 11, 2017 4.0 Pros I enjoy being able to see when members check into the gym. Also, the automated emails can be helpful with adding value into prospects coming into the gym. Cons If a prospect downloads a guest pass and then comes and check into the kiosk and there is one slight difference in phone number, name, or email it will not recognize as the same person. It can be hard to monitor and adds multiple accounts for the same person. Review Source ZS Zach S. Program Director Used the software for: 1-2 years ### "It gets the job done." August 20, 2017 4.0 Pros It organizes the leads well and provides an efficient queue of calls from different lead sources. It provides great feedback on what leads are successful and which aren't. Cons It gets very confusing when people from different employees get mixed up in different call queues. Sometimes if I take walk ins from other people or talk to appointments of other employees, they won't end up in the right person's call queue. Review Source ZB Zachary B. Asst General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "USE everyday and it is extremely easy to use and manage " August 17, 2017 5.0 Pros makes managing our prospects 10x easier than when using "binders and paper" productivity is maximized Cons occassional integration issues like the use of our online link and guest waiver sometimes this leads to duplicate prospects and mistakes when following up Review Source EH Erin H. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I like the ease of reaching out to prospects and members. " August 17, 2017 4.0 Being able to reach out to members and prospects easily. Pros The ease of reaching out to prospects and members. I like that you can just text or email members. Cons Glitches mostly. We've worked through some issues that we had initially. Most get solved in timely manner. Review Source SP Sean P. Membership Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform!" September 11, 2017 5.0 Pros Prospect and Member call management. For prospects, call scheduling intervals are ideal. Retention calls for members ideal as well. Cons Frequent glitches/software update needs. At times, software is either really slow or not functioning at all. Review Source JS Julie S. Club Manager Used the software for: 1-2 years ### "I use ClubOS on a daily basis in the Anytime Fitness that I manage. " September 6, 2017 3.0 Pros It's a great platform that encourages customer interaction through popular forms of communication. I get a very high response rate when I use it for debt collection and much higher response rate when I use it for marketing in lieu traditional phone calls and emails Cons The individual member files can be cumbersome to go in and out. LOTS of duplicate member/prospect entries Review Source Nathalia D. Sales Associate Health, Wellness and Fitness Used the software for: Less than 6 months ### "I use it every day to contact leads, complete sales, and keep track of my team's progress." August 17, 2017 5.0 Pros I like the feature that allows you to see where you and your team stands. I think it keeps us all in check and helps us achieve our sales goals. Cons I think it takes a while to get used to finding a specific lead. I think there should be more diverse search features to narrow our searches down. Review Source DL Dave L. personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall a decent program. I only am involved with the personal training end." August 31, 2017 4.0 Decent client management Pros The scheduler is excellent and easy to navigate. Tracking client stats and graphing is a nice feature for clients to be able to visualize their progress Cons Difficult/ unclear tracking client's session usage and remaining sessions. I have noticed that group training sessions are not being accounted for properly when they are rendered as "completed" . Review Source PG Phil G. Fitness Consultant Recreational Facilities and Services Used the software for: 6-12 months ### "Club OS has worked great for me. I have had virtually no problems with it!" September 7, 2017 5.0 Pros What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work. Cons What I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search. Review Source RH Ryan H. Fitness Advisor/Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Nice" December 20, 2018 5.0 I work in the fitness industry and this makes it so much easier to manage prospects, new members, and old members and schedule appointments, I would recommend to anyone in health and fitness industry. Pros Organization and ease for follow ups and appointments and communication with other softwares, smooth operating system. Cons Occasionally glitchy, but not very often but overall experience has been great. Review Source RL Ross L. Owner Used the software for: 1-2 years ### "Pending member wouldn't update" August 18, 2017 4.0 Pros The interaction between the two systems we use, club hub and club OS, for 90 percent of the time works seamlessly. Cons Follow up schedule with personal training and members doesn' t talk to each other. I don't want to call and talk to a member about personal training and then have our Manager call to ask him how they like the club. Should be synced Review Source Kendra H. Fitness club manager Sports Used the software for: Less than 6 months ### "Club OS makes communicating with my customers a breeze. The easiest I have used after 15+ years of /" August 21, 2017 5.0 I stay upto date on my members Pros Ability to send a text message. I love the reminders, I never miss a follow up. I also like how members and future members have the abiilty to opt out of texts. Cons It would be nice in the future to add new text message notifications while logged in. Review Source MT Michelle T. Sales Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Club-OS is so simple to use and the customer service is great! They always help you so quickly!" August 17, 2017 5.0 it helps me get through the goals i have to meet with the organization im with. Pros The simplicity and the updates they do every once in awhile that help it stay up to date! The system is so simple to navigate through. Cons There are some things I can't do on my end, some times it will restrict access to certain things. But a simple email fixes them so it's not too bad. Review Source NS Nate S. Director of Sales and Marketing Used the software for: 1-2 years ### "Club OS is a great tool if properly trained on how to use it." August 31, 2017 3.0 Pros Lead Management. Club OS is great for a secondary source for LM. It help make sure no one falls through the cracks when used correctly. Cons Club OS is not user friendly. It is simply hard to use. You constantly have to look through multiple windows to get simple task accomplished. Lead follow up schemes seem to need to be reset often as well. Review Source CS Courtney S. Club Manager Used the software for: 1-2 years ### "Love the follow up process and the variety it offers for reports, follow ups, pt sales & scheduling" August 17, 2017 4.0 Pt sales, scheduling, follow ups, etc! Pros The follow up features and the club blasts. I love that I can send out automatic blasts as well as fliers and things for members when we have events or promotions. Cons Certain things are hard to modify or don't allow for changes. Can't adjust bill dates or things on contracts after they are set up. Review Source KD Katheryn D. Fitness manager Used the software for: 1-2 years ### "Generally easy to use and I love the convenience of the app!" August 17, 2017 5.0 Pros Being able to have my schedule at my fingertips and quickly make changes when necessary; as a manager the ability to access client contacts is also very helpful. Cons The inability of the trainers to access that same contact info; they often need to make schedule adjustments with new members and can't do so away from the club. Review Source MW Mackenzie W. H2i Health, Wellness and Fitness Used the software for: 2+ years ### "Club OS" September 19, 2018 4.0 Pros I really enjoyed that I have the ability to communicate with my members. Cons I did not like that if I added a member in one system that it wouldn't add them to Club OS. Review Source JH Jake H. Sales Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "This program is a convenient way for my club to contact prospects. " August 17, 2017 4.0 Streamlined our prospecting procedures Pros We really enjoy having a program that offers so much to each department of the club. Going paperless is always a plus for any company. Cons At time an employee may be limited to access certain prospects accounts. We also have difficulties accessing account entered by a terminated employee. Review Source HM HAplin M. Member Services Health, Wellness and Fitness Used the software for: 6-12 months ### "It's been great so far" August 17, 2017 4.0 Lead nurturing Pros I like that we get ping'd to follow-up with out leads. I also like that I can see the entire follow-up history. Cons No automatic campaigns for texting. Also, for the longest time there was not a good line of support for technical issues, and communication sucked. Now it's much better because the club has a rep who we talk to every time we need something. We can only email unless we set up a tele-meeting, so that's still a little slow, but it's a step up. Review Source jH joan H. sales consultant Used the software for: 1-2 years ### "easy enough to use" August 17, 2017 3.0 Pros it advises us when the client has finished their free trial through our e-mail system.that the only good thing about this system cause it does not talk to ABC , it causes us double the work Cons when I want to override, often the "other " key is not there, its very frustrating, some times it is sometimes it not! Review Source AP April P. Sales Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Club OS makes my worklife a whole lot easier and less stressful!" August 31, 2017 5.0 This software puts everything in one place in order to better manage clients and leads. Pros I like the ease of use and the simplicity! It makes my job sooo much easier to have all information in one place and organized with reports. Cons The only things I can really say about the down side to club os is that some of the emails that I send to clients fail. The other thing that can be improved is adding an option to select a large amount of clients to send a mass text or email to. Review Source LR Luke R. Gym manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software for club us and member prospecting" August 21, 2017 5.0 Increased member population along with great customer and business communication Pros Simple to use, great for prospecting members and communication. Our company follows through with many members using this software which benefits us immensely The site is always up and running. Makes communication easy and efficient Review Source JB Jasmine B. Personal Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall I like the system and functions, there are small hiccups time to time but everything does." August 18, 2017 4.0 Pros Multi-users allowed and interaction between our different departments can leave notes for each other and set appointments. Cons Having to have members assigned to you in order to complete an appointment in the calendar, and then they show in your list of calendar views so its a very long list. Review Source Similar Products Featured