# Page 4 | Club OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Club OS the right Fitness solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149543/Club-OS/reviews --- Club OS 4.2 (192) [View alternatives](https://www.capterra.com/p/149543/Club-OS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Club OS ## Showing most helpful reviews Showing 76-100 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Christine L. Operations Manager Used the software for: 1-2 years ### "Need more experience and/or training on the program. " September 11, 2017 4.0 Pros The presentation for memberships. Being able to look at other people's schedules to help the members that come/call in with questions. Cons Not knowing how to function it properly. additional training needed. Not efficient on the calls list and guests login management. How to set new leads. Review Source DH Destyni H. Sales Manager Used the software for: 1-2 years ### "I love club os. I feel like it has everything I need" September 11, 2017 5.0 Pros It is easy to use and it is easy to coach others on how to use. The dashboard is basically the bread and butter for our sales team. Cons Sometimes it can take awhile to find tips and hacks to make things easier. Updating from other interlocking systems can sometimes take a little longer. Review Source EM Eric M. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Very easy to use to contact members and potential members. " September 6, 2017 4.0 Communication and being able to send out on the spot promotions when they happen in real time. It makes marketing a little less stressful. Pros How easy it is to send out messages. I also like how to navigate to each person. I also like how you can see the history of conversations that someone has with a person. Cons Looking at the reports and also not being able to return a message from the email that I receive letting me know that I have a response to a message. Review Source CM Charlotte M. Studio Manager Used the software for: 1-2 years ### "I like the product for lead followup" June 14, 2018 4.0 Pros I think it does a good job of the lead follow up with continued pop up in the list. I like the override feature and the transfer feather Cons I do not like that contact log from MBO do not sync and that cross regional members are going into the software. They should not. Review Source CM Chris M. Fitness Manager Used the software for: 6-12 months ### "Great experience easy and functional." March 7, 2018 4.0 Pros I like that I can get to my clients informations fast and answer there questions through multiple channels. Cons Guest waivers are in a different program and that is time consuming club os needs to implement it into there home page Review Source CB Chris B. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Could use some more focus on lead management area" August 17, 2017 3.0 Quick glance for daily and monthly goals. Pros Dashboard gives a quick easy option to view daily and monthly totals vs goals. The email blast option is also very useful. Cons Managing, tracking, and scheduling calls for leads is not as functional as other lead programs I have used. Review Source ER Emily R. Personal Trainer Used the software for: 6-12 months ### "There are a lot of features but some things take so many steps to accomplish" August 22, 2017 3.0 Pros love the easy to see master calendars and how things are color coded to what type of appt they are the follow up section is awesome and keeps track of all your notes and contacts in an organized way Cons I have heard the tech support is not always the most helpful and some of the reports are not always accurate I don't like how you have to email a report to see it instead of just clicking on it and reading it Review Source SG Stephanie G. Assistant Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "The customer service experience is what really makes this program worth it. Kevin has been amazing." August 22, 2017 5.0 Helps me keep my team organized and up to their tasks, simply from being reminded of said tasks in a timely and effective manner. Pros Quality of organization. It is excellent for scheduling, and time management, as well as reminders regarding important follow ups. Cons It does not sync the greatest with ClubHub, as far as 'not interested' prospects, still showing up as prospects - emails I've sent through email, do not show up unless I've sent them through Club OS - and therefore, some of our prospects have been getting many more emails than necessary. It's memory for prospects YEARS ago is a little bit of over kill, and takes a lot of customization. I somewhat wish it only had a memory for so far back... So many buttons, it takes some time to grasp where certain features are found. Review Source EE Eric E. Personal Trainer Used the software for: 1-2 years ### "The program is easily accessible, as way as novice user friendly. " August 23, 2017 5.0 Pros The ability for the user to input specifics about the professional and the client. The allows the provider the ability to serve the customer better. Cons The only con I would like to mention would be the inability to edit or change client status after due date. Review Source IA Iurii A. Assistant GM Sports Used the software for: 1-2 years ### "I think this website is amazing business tool." September 6, 2017 5.0 broader market outreach Pros simplicity and proper structure. I honestly dont have complaints on you guys. The design is great and clean. Cons that you cant text few people at once. But this is legitimately only complaint I have. You guys do a great job updating website. Review Source HF Hannah F. h2i Used the software for: 6-12 months ### "It's a great way to keep up with our members and communicate with them. I have enjoyed it! " August 31, 2017 5.0 Pros It's versatility. We can keep a schedule, make changes, follow up, and send email blasts. It's not just one area, it's everything! I enjoy how much use we get out of it. Cons I wish it came with a tutorial of sorts. With no training, the program can be a little hard to understand at first. It would be nice to have at least some training manual or video tutorial for how to get the best use out of the program. Review Source cL cameron L. trainer Used the software for: 1-2 years ### "easy to use" September 11, 2017 5.0 Pros its a easy tool to use on all phones and computers. no slow time and no bugs. has easy functionality Cons a login set up would be helpful in saving time instead of having to login every time. I use this very frequently and I waste too much time to log in. Review Source JP Jose P. Fitness Advisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Listen!!!" December 20, 2018 5.0 I use the software to maintain client base for being a fitness advisor. Makes work easy. Pros Easy for use. Organized and well maintained. Updates consistently. Ability to manage client base and keep track of my business. Cons My overall experience has been good, so good overall. Review Source DK Desirae K. H2i Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall a good experience, but functionality could be improved." September 4, 2017 3.0 Pros All information is consolidated in to one database. I can send emails, add training packages, and oversee member activity all from one site. Cons There are some functions that are seemingly simple, mundane tasks, but not easily executed with the software. Review Source SS Seth S. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I like how easy it is to use and the reports are nice." September 11, 2017 4.0 Pros I like the reporting aspect of the software. It has reports for everything that we need as a gym and as a fitness team. Cons I wish that it worked with our other systems, I don't think it's a compatibility issue with ClubOs though, it our other software. Review Source CU Corey U. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great tool with more features than probably needed " August 25, 2017 4.0 A good crm system that allows a lot of control to manage data Pros The flexibility of communication options with leads. Being able to record the crm chain/trail is very helpful and manage the process is great. Cons The complexity of the program. While it is nice to be able to do a lot, sometimes you feel like get lost with all the features and capabilities that you don't fully specialize with what you can do really well. Review Source DP Dominique P. Fitness Consultant Used the software for: 1-2 years ### "Club OS has worked great for me. The layout if by far the best I've used" August 31, 2017 5.0 Fast and easy lead generation process Pros My favorite things about the software are the schedules / calendar and the follow up process. Making calls are easy Cons I feel there should be a better way to separate the leads. On the follow up the leads are all together. Review Source AW Amber W. General Manager Used the software for: 1-2 years ### "Functional Organized" August 17, 2017 4.0 Pros Keeping in touch with members and how it has the different prompts to help assist with the follow ups. Cons When it doesn't link up to Club Hub this makes it difficult to pull up members to sign the waiver and have to input the member all over again . Review Source AZ Alex Z. Member sales Sports Used the software for: 1-2 years ### "Its great " August 18, 2017 4.0 Pros I like this software because it is very easy and quite effective in the scheduling process and following up with clients Cons Constant updates can sometimes be slow. Once you get a hold of the systems concpets easy too use does take some time to learn Review Source IT Isiah T. Club Lead Used the software for: 6-12 months ### "It is a great way to reach out to people. " August 22, 2017 4.0 This is my first time operation a system with this type of software. It was a good experience and it benefitted me by helping me be more organized. Pros It is more convienent to contact and add people. Also, its good that it shows the recent activity/messages sent out to keep track of what was said. Cons Their should be easier ways to set up scheduling. Also, for the follow ups on the right hand side should have a different set-up for guest. The set-up should be people who came in as a guest that day and the other should be the amount of times that guest came in so we can keep of the amount times so we can start flipping them into members. I see that their is expired guests their but i beleieve it doesnt keep count of the times because everytime i click it, no one comes up. Review Source AM Alejandro M. Sales Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall a great tool. Could be better with some added features. " September 9, 2017 4.0 Pros Calendar is easy to use and manage. Easily able to access staff calendars. Reports are very useful. Cons Follow up call list can't be organized by date or other sorting methods. Adjusting what access users have is restricted to administrator. Review Source WL William L. GOLD'S STUDIO Head Coach Used the software for: 6-12 months ### "Works great for intended use. " August 21, 2017 4.0 Pros Having used this software daily for eight or so months, it is very easy to set appointments and track leads. Also very easy to set up synced calendars for mobile devices. Cons Unfortunately the Mobile version of the website is not user friendly. You have to force desktop view to access most functions but then the information is very small, forcing you to zoom in and move a lot over the page. Review Source CL Crystal L. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "At first it was not easy to navigate throuhg." August 23, 2017 4.0 I can link this software with my phone and other apps I might use. Pros That I can email my clients through this site and my clients can email me back without using my personal information. Cons That when I go to the availability tab to fix my calendar, I can only do a month at a time and sometimes it only defaults to 2 weeks. It gets a little frustrating when I want to make my calendar a frequent time off... Review Source MM Meaghan M. Personal Trainer Used the software for: 6-12 months ### "It is an easy to use system, however it doesn't always work." August 21, 2017 3.0 Pros It is easy to schedule clients and look them up. The system is fast when it works. I like that it has different colors for appointments/meetings...etc. Cons It does not always send messages to clients. It freezes a lot but that could just be my computer. Every system has their ups and downs. The only other thing I do not like is that it is a hassle to add new training agreements. Review Source LA Leon A. General Manager Used the software for: 6-12 months ### "Very user friendly" August 23, 2017 5.0 Pros Its an easy way to follow up with membership prospects and personal training prospects. We can update the potential prospects about any upcoming promotions or online promotions via text or email. Cons One con that I don't like about club os is that we cant send a group email or campaign email for any unexpired or current prospects at one time. We have to do individually. Review Source Similar Products Featured