# Page 6 | Club OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Club OS the right Fitness solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149543/Club-OS/reviews --- Club OS 4.2 (192) [View alternatives](https://www.capterra.com/p/149543/Club-OS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Club OS ## Showing most helpful reviews Showing 126-150 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Charlotte M. studio manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice software with only some kinks" August 17, 2017 4.0 Never missing a guest. Pros The followup timeline is my favorite part of the software. I love that once you followup you kow they will pop up again. Cons The inability to have it sync FULLY with MBO and figuring out the "intro class" "missed guest" etc. way that the software works. Review Source RL Rocco L. Personal Trainer Used the software for: 6-12 months ### "Somewhat overwhelming but still helpful." August 17, 2017 4.0 Pros Variety of functions. Able to do everything needed for running a personal training business. Very modern setup. Cons Too over complicated, and not very good for mobile devices. Have to go through far too many steps to do the same thing on a phone as opposed to a laptop. Review Source JN Jonathan N. Operations Manager Sports Used the software for: 6-12 months ### "Easy to use, easy to search and find information." August 17, 2017 4.0 Being able to search and look into peoples accounts. Pros How easy it is to transfer people to others and share information with multiple associates among the company. Cons I would like the left facing navigation bar on the top of the screen. This is just how I enjoy viewing web pages. Review Source DV Dominic V. Personal Trainer Used the software for: 6-12 months ### "Club OS is great for scheduling sessions." August 31, 2017 4.0 Pros Ease of applying appointments. I can easily see my schedule from my phone anywhere. I can communicate with clients easily! Cons I have been unable to sync my calendar onto my iPhone so I have to re-sign in on my internet browser every time I go to check my schedule. Review Source AS Alison S. Studio Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "We like that we can reach our prospective clients through various channels and keep it all together." September 6, 2017 3.0 Pros The text/email features with the ability to keep track on the prospects account. These features are the main reason we still use this product. Cons Tracking for closing percentages is not very accurate. Also, quick population between Club OS and Mindbody is lacking. Review Source MM Mitch M. Club Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club OS Makes Life Easier" October 6, 2020 5.0 Great software overall. The support articles are very well done and easy to follow. Pros Very robust software that is user friendly. You have the option to get into the weeds with all the options and categories, but also gives you the ability to keep things simple too. Cons There are a lot of tabs and menu options that make it a bit tricky to learn at first, but once you figure out where everything is and what it does, it is super helpful. Review Source FR Fabiana R. Fitness Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy and reliable system" September 11, 2017 5.0 Pros It keeps track of clients, but at the same time it is very adjustable. Everything is in one place, I dont have to jump around to find my clients. Cons Can get frozen or slow at times. This makes me have to restart the system. It happens about two times a week. Review Source WM William M. Sales associate Used the software for: 6-12 months ### "Club OS has changed the way that we reach out to members and is very helpful" August 25, 2017 4.0 Pros Makes it easy to see who I'm reaching out to and it also shows me my current numbers for the month Cons I wish it synced better with MBO. If someone books a class I should be able to see what time it is on OS . Other than that the software works really well Review Source TS Tally S. Location Manager Used the software for: 6-12 months ### "the website is easy to navigate. I have had no issues so far " August 17, 2017 5.0 Pros easy to use, can look up members or prospects quickly. I like the feature that can merge accounts if there are duplicates in the system Cons if we change a members photo is club hub (mostly for a contract takeover) the new members photo does not update in OS Review Source SR Shawna R. Sales Associate Used the software for: 6-12 months ### "Overall, I am a fan of Club OS" August 31, 2017 5.0 Pros I work at Orangetheory Fitness and I love Club OS because it keeps me updated on my leads. tells me who I need to reach out to who I didn't sell etc. Cons Sometimes my number don't match up with my actual closing percentage so that can be pretty confusing Review Source MY Michael Y. Fitness Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "It has been a great tool in contacting our members in bulk and individually!" August 31, 2017 4.0 Pros Type to text to mobile. How well it keeps track of our sales metrics to see our booking and show percentage. Cons Not having the ability to do automated voice call for confirming appointments. Not having the ability to send bulk text messages. Review Source DG Deszmond G. Personal trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "It is very user friendly, and I feel that I can navigate the software very easily!" September 8, 2017 5.0 Being organized with my clients. Pros The user interface. Hands down the best user inter face that I have used in any gym style software. Cons Nothing really rubbed me the wrong way, but I feel that sometimes I can't always find client in the search. Review Source KH Kimberly H. Club Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It has been a great tool in most respects. One item related to multiple users has yet to be resolved" August 31, 2017 4.0 The ease of customer contact and follow ups, resulting in increased club memberships. Pros The ease of customer contact and records that prevents from duplicate contacting. The fact you can see on one screen all previous contact to a customer. The reminders of upcoming or past due events helps keep up to date on contacts Cons We have yet to resolve an issue in which involves multiple users. My trainer and I end up getting the same individuals that come up for us to contact, when the other one has already contacted. They don't seem to sync. This forces us to still have to go in and make an entry. Review Source AY Ashley Y. sales associate Used the software for: 6-12 months ### "great experience!" August 25, 2017 4.0 Pros its so easy to use and easy to understand. It works great for new prospects trying to become a member at our studio. Cons it is sometimes slow but never a terrible problem and is always easy to fix! it has frozen on me a couple times Review Source CM Cassandra M. Sales Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Annoying trying to search " August 21, 2017 3.0 Receiving leads that are already entered in the system. Pros Sending text to clients and emails that's all. Cons It's so hard to find people or edit information. Also I wish the inbox was set up better so I know when I get a reply from someone. Review Source TC Trish C. Regional Manager Used the software for: 6-12 months ### "Overall good experience, there have been some glitches but CR is very helpful" August 17, 2017 4.0 Pros user friendly, customer service is great, like the follow up schedule system, I love that I can access from anywhere Cons It was a little tricky to learn early on, guest waiver prospect do not show up right away to convert Review Source BW Bailey W. Office staff Used the software for: 6-12 months ### "Since introducing club os to us staff it had made our work so much easier. " August 17, 2017 5.0 Pros It's so easy to us. From contacting members, to adding prospects also booking people in for appointments. Cons To be honest I really haven't found things that I don't like about it. There is always from To grow though! Review Source MD Michael D. Fitness Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Club OS is very easy to manage, and very user friendly." August 17, 2017 5.0 It allows me to do my job more efficiently. Very easy to use. Pros How easy it is to manage the site, and hardly any bugs. I can access all my prospects, see all their info and share to them the info from our club. Review Source MF Mike F. General manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really streamlines a lot of of aspects of the business " August 31, 2017 4.0 Made me more efficient Pros Its nice to have a program that logs all of my calls allows me to reach out to prospects in multiple ways, additionally it really simplifies pt programs as far as scheduling and payroll Cons The follow up function needs a better way of sorting prospects, i typically get five or so prospects it tells me to call amd then the rest of the list is just every lead ever in a random order causing me to have to sift through a lot of old leads. A function to sort from most recent to oldest would be great Review Source TP Taylor P. Csr Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use " August 31, 2017 5.0 Communication skills. Pros It's self explanatory & I use it everyday I work. I like that I can send emails and txts because I work too early where I can't legally make calls. Review Source aA alejandro A. Fitness consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very simple, when errors do happen to occur (far and few in between) they are resolved promptly." September 1, 2017 5.0 Pros The ease of navigation of the interface. The availability to view my stats live on the main dashboard as well as my co-workers. This creates a fun, competitive environment. Cons Not sure if there is an app for my iphone. I wish we could set reminders or tasks for follow ups on certain prospects for future dates. Review Source sG savanna G. sales associate Used the software for: 6-12 months ### "I use clubos to import leads and follow up with them at a timely matter." July 25, 2018 3.0 Pros You will never lose track of a lead as long as you input their information. you can set up the lead to appear a certain day so you know when you want to follow up with them. Cons your not able to delete a lead once they've been inputed so people may get contacted again even if they were made not interested. Review Source bA brett A. personal trainer Used the software for: 6-12 months ### "effective" October 23, 2017 4.0 Cons Does not tell you when there is a scheduling conflict in future weeks that you may not remember when you are entering new person to schedule. Review Source AR Antoinette R. Fitness Counselor Sports Used the software for: Less than 6 months ### "Good and simple to use. I wish there were a few changes available, but it gets the job done. " August 26, 2017 4.0 An easy way to to organize leads and keep a record of how many times they've been contacted tonensure that I meet productivity goals. Pros User friendliness is definitely a pro. It took me less than an hour to grasp the concept of Hoe tonuse the tool effectively. Cons The time it takes to enter leads. If I have 25 leads. I have to enter each one in separately. The only way to enter multiple leads at once causes me to have to change the sources ansnevem then I'm still limited to the number of leads I can enter at one time. Review Source LW Lea W. Personal trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty user friendly " July 25, 2019 5.0 Pros Could keep up with client progress notes, see all clubs clients, check in for sessions Cons No remote use in the version we had to check schedule from Review Source Similar Products Featured