# GoCo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoCo the right Time Clock solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149545/GoCo/reviews --- GoCo 4.4 (116) [View alternatives](https://www.capterra.com/p/149545/GoCo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoCo Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews JS Juan S Senior ConsultantChemicals, 201 - 500 employeesUsed the software for: 1-2 years. “Automated onboarding gets new employees moving fast, and payroll flows are adaptable, so time tracking, benefits, and documents are all in one place.“ August 27, 2025 AH Aziza H Program ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Adding an editing forms for on boarding staff just employees in general to fill out was a hassle very complicated in the individual field that they require required you to add to your PDF in order to make it affordable form was overly“ July 23, 2025 BT Brianna T Project consultantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They were able to help us organize our employee database when we did not previously have one.“ October 23, 2025 Ezequiel D Production coordinatorReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months. “They not only messed up all our W-2s, but have yet to send the corrected ones after many requests and reminders.“ April 7, 2026 ES Emily S ManagerConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “The scheduling and time clock and the payroll, it all gives a good learning curve.“ October 9, 2025 JV Jon V OwnerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “We have had numerous issues related to payroll, scheduling and a myriad of other problems, and they are always days away from a response.“ September 9, 2025 JV Jon V OwnerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “We liked the ability to streamline our onboarding process.“ September 9, 2025 ES Emily S ManagerConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “There are some bugs and issues that need to be worked out“ October 9, 2025 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rono K. Web Developer Computer Software Used the software for: Less than 6 months ### "My experienced with GoCo was so good I can't wait to get employees of my own and implement it! " August 8, 2023 4.0 From the comments of our HR and how I used GoCo with ease, I can't complain. What a software! Pros I love how Goco is as user-friendly as any sofware could get, yet it has proven to give great results. Cons The only thing that I dislike about Goco is the way it gets buggy sometimes, especially their new features. Review Source CZ Cassie Z. HR Administrator Food & Beverages Used the software for: 2+ years ### "Great Software & Consistently Awesome Service" February 12, 2021 5.0 We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way! Pros I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly. Cons Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Quality of Product, Ease of Automation, & Cost of Service Review Source LC LaKeita C. Owner CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't Do It" November 5, 2024 2.0 I would not recommend GoCo to anyone. There are a number of glitches in the system and not enough support. Pros The interface is sleek. The team page looks good. Cons Payroll is TERRIBLE. The system is constantly giving an error message that you can't fix. You have to wait on GoCo to fix it. Currently, sitting on the phone trying to troubleshoot a payroll that was submitted on 11/1. It's 11/5 and my pay date is today. Review Source CJ Cariss J. Human Resources Entertainment Used the software for: 1-2 years ### "Loe GoCo" October 27, 2023 4.0 Great, easy, helpful, awesome, great tool, and slow at times to load Pros Ease of using the platform. The learning tools. The customer servcies Cons The time it takes to load pages and add documents and edit is way too slow. 75% of the time.. more like 90% of time when I use Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing GoCo was not a part of the decision making at the time Switched from [GoCo](https://www.capterra.com/p/208120/GoCo/) I ws not with the company when the decision was made Review Source TM Tonya M. HR Manager Machinery Used the software for: 1-2 years ### "Great product " November 8, 2023 4.0 We had a good experience implementing the product and continue to enjoy using it for our staff. It gives them access to their files. Pros Onboarding is much easier. New hires complete offer letter and all new hire paperwork. They also have access to all our benefits management. It makes open enrollment simple. Cons Customer service at times have been difficult with high turnover. We had numerous reps assigned to us, but they seem to be making great progress. Our rep now stays in touch, has Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing GoCo It seemed user friendly for staff to use and the other seemed very complicated. The price was amazing. Review Source MW Mindy W. Director of Development Financial Services Used the software for: 2+ years ### "Working to get better" October 23, 2023 4.0 GoCo is looking on how they can improve. They take the time to listen and put your requests into engineering for release. They have regular releases and it's nice to see the focus on responding to the customer. Pros I like having a customer service team that responds quickly. They assist with customization and education. Cons For the end user the interfaces are clunky. It would be nice if things were more one click completion and intuitive on the mobile app. Reason for choosing GoCo Workflow capabilities Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) BambooHR admin side was difficult and we had security issues. Rippling was awful for implementation and customer service. We couldn't get an answer in a timely fashion. Review Source TM Trish M. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent HR systen" October 10, 2023 4.0 Great platform, minimal issues Pros User friendly interface, regular product updates and upgrades Cons A little more customization would be nice Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing GoCo GoCo understands California wage and hourly requirements Review Source MO Michelle O. Director of Operations & HR Marketing and Advertising Used the software for: 2+ years ### "Get Rid of Paperwork and Save Time" February 5, 2021 5.0 As an HR department of one for a small company, GoCo has enabled us to find a tech solution that works for us and is affordable. It has helped greatly with transparent performance management, completion of necessary documents in a timely manner and has relieved a lot of the stress associated with open enrollment every year. The customer service is also wonderful. I have always received a prompt reply to my questions and my suggestions are taken seriously. Pros The software was easy to set up, it saves me a lot of time during open enrollment and helps to onboard employees in an organized and timely fashion. Cons I don't think the time clock feature beats other options on the market, however it is pretty new and they will likely expand and improve the feature as they have with other areas of functionality. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing GoCo Cost, user-friendly interface and presentation of the product during the demo. As a small company we aren't paying for more than what we need. Review Source Response from Intuit February 8, 2021 Hi Michelle, Thank you so much for your feedback on GoCo! We're so glad that the set-up process and open enrollment processes have been made easier with our platform. We also value your feedback on our time clock/other features, and are continuously taking this feedback to improve our product. Don't hesitate to reach out to us with additional questions and suggestions! Thank you again! - Aimie Y. AK Alex K. Executive VP Automotive Used the software for: 6-12 months ### "GoCo is simply the best HR related SaaS available" January 29, 2021 5.0 My overall experience has been nothing but exceptional. I really have no complaints whatsoever! Pros Everything. The implementation was a piece of cake with little to no work on our end. The open enrollment saved myself and my HR manager over a month of traveling to administer benefits across 4 states. The customer service is by far the best feature, as they're responsive even after hours and always willing to help! Cons The platform can be slow at times. Overall it's generally a non-issue but I have noticed that especially after hours that the whole website tends to get about 20% slower Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP consistently lied to us, set unattainable targets, and cost far too much money. Their platform is also clunky and hard to use Review Source Response from Intuit February 8, 2021 Hi Alex, Thank you so much for your review on GoCo! We are so happy to hear that the platform has helped with open enrollment, and that our customer service has been helpful. We've also passed along your feedback regarding platform speed, as your opinion is very valued. Please do not hesitate to reach out with additional questions or suggestions at any time! Thank you! - Aimie Y. MW Mike W. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "A great fit for our small medical practice" February 8, 2021 5.0 Pros The software is very intuitive and easy for staff to learn. The initial learning curve was very brief. Also, the implementation support was great, the GoCo implementation specialist did the behind the scenes work to set up the system to fit our practice. Cons The biggest two things I would like to see is some sort of communication feature where employees could make notes regarding timesheets. The other would be the ability to restrict time keeping by IP address...to make sure people are actually here when clocking in and out. These are minor and would not keep me from making the same decision to use GoCo. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[WebHR](https://www.capterra.com/p/118042/WebHR/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing GoCo GoCo checked all the boxes for our needs and was affordable. Review Source VR Verified Reviewer CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Do not fall for their lies. Avoid this product. There are much better options. " March 24, 2023 1.0 AWFUL! No respect for those who lie is business and in life. We all work hard and most do their best to deliver what they promise. GoCo has delivered none of what they promised in our sales demos. We've tried to cancel our contract for failure to deliver services offered, but they continue to auto debit our CC on file. I normally would not take the time to write a review on a product like this, but hopefully I can save another CEO / company from making the same mistake of signing on with a completely dishonest company that cannot deliver what they promise. <----- Please check their other negative reviews. Pros I typically leave positive reviews for products because as a CEO I know the challenges faced with tyring to please everyone with a single product. That said, GoCo is has no redeeming qualities whatsoever. When a relationship begins with misleading statements and lies regarding capabilities, then there is no recourse. Cons Sales rep completely misled our entire team. No integration capability with any of our systems. Very dishonest sales practices. Absolutely would stay away from this product as there are reputable and functional alternatives available. We have not been able to use the product at all. Their implementaiton team finally admitted that they could not integrate with our systems after the purchase was made. Reason for choosing GoCo Because they lied to us and promised things that they were ultimately unable to deliver. Review Source MY Maxine Y. Human Resource Director Marketing and Advertising Used the software for: 1-2 years ### "Customizable and growing" October 11, 2023 4.0 Overall the customer service and care has been amazing and this is a company that is continuously growing and adapting. Pros Having most features flexible and customizable was a huge attraction for our company in choosing GoCo. Cons Some functions stilllack automation. I like the workflows but would like to see how it can be more automated into other HR functions. Reason for choosing GoCo Benefits integration with current broker. Review Source SG Steven G. Production Supervisor Insurance Used the software for: 2+ years ### "GoCo Does Everything You Need Easily " October 12, 2023 5.0 Overall it's by bar the best program and service of its type! Pros It's extremely easy to handle every I need to accomplish in terms of tracking and managing my employees. Everything from payroll, to time off, and really ant facet of employment can be easily accessed and quickly handled Cons There isn't anything! I have not had any kind of issues in all the years I've used it. Their customer service is fantastic if I ever have questions or need help. Review Source AS Alysha S. City Desk Wholesale Used the software for: 1-2 years ### "Great!" October 13, 2023 5.0 Pros It's easy to use, keeps track of everything Cons I hate how the app quits our of no where the app is always crashing so I have to use my browser instead. Review Source SZ Sheryl Z. Executive Director Education Management Used the software for: 1-2 years ### "Streamlined and Efficient" October 10, 2023 5.0 Pros Go Co has an intutive and user-friendly platform. It is easy for administrators and for employees to track their time and benefits. Cons GoCo is not as agile with changes to the program. We could use a two-part approval process for time track and that is not available at this time. Review Source LM Lisa M. VP Medical Practice Used the software for: 1-2 years ### "Highly Recommend!" October 13, 2023 5.0 Very positive! Pros Simple, intuitive, and flexible. Easy to onboard, run open-enrollment, track PTO. Cons We use embedded payroll. I'd like to be able to customize some payroll reports Review Source JH John H. Trainer Insurance Used the software for: 2+ years ### "Works well - useful tool" October 10, 2023 5.0 Pros Ease of use. Simple, easy to understand layout Cons I don't really have any complaints. It does what I need Review Source LF Larry F. counter sales Wholesale Used the software for: 2+ years ### "review" October 12, 2023 4.0 Pros i am not sure what i like the most about the goco Cons i am undecided about how i fell about goco and its use Review Source JM James M. Inside sales Wholesale Used the software for: 1-2 years ### "Goco" October 12, 2023 5.0 It is a good system Pros Ease of information access to time clock and payroll and vaction Cons Mobile app is less than stable, always hangs or crashes Review Source JO Jordan O. Director of Operations Education Management Used the software for: 2+ years ### "Goco! " October 11, 2023 5.0 Pros We love the onboarding! It is easy for new employees to use and has helped us gather the documentation we need for team members faster and with fewer errors and missed documents! Cons We did a Gusto trial and that was rough for a while but has gotten much easier as of late! Review Source SA Sunrise A. Deputy Director Legal Services Used the software for: 2+ years ### "Easy to use HR software" October 12, 2023 5.0 Pros We've been using GoCo for our onboarding and HR needs for several years now and we have found it to be very easy to use both for our management team and for our staff. We've also found a lot of value in the trainings that GoCo provides periodically. Cons Would love to see additional features added in the future to help with other benefits such as loan repayment assistance or to help with other HR functions, such as employee performance reviews. Review Source BW Bob W. President Human Resources Used the software for: 2+ years ### "Happy with the GoCo " March 21, 2024 4.0 We had no complaints. It worked as intended. Pros It worked well with our software and met our needs. It did everything they said it would do. Cons The software we used changed and we needed to use another company's product Review Source MS Mikayla S. Operations and Systems Manager Non-Profit Organization Management Used the software for: 2+ years ### "Happy with product" October 10, 2023 5.0 Pros I like the ease of use and the layout of the product Cons it doesn't mesh with our payroll system well which is challenging Review Source KS Kat S. HR Manager Used the software for: Less than 6 months ### "Disappointing. Should have stuck with Zenefits. " October 11, 2017 2.0 I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens. Pros Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate. Cons As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew. Review Source RA Rida A. Director of Benefits Pharmaceuticals Used the software for: 1-2 years ### "Benefits and administration are more user friendly with GoCo. " October 18, 2023 5.0 Pros GoCo is user friendly for both admins and employees and has made the open enrollment and day-to-day administration of benefits much easier. Cons The reporting features could be better. Review Source Similar Products Featured