# Page 2 | GoCo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GoCo the right Time Clock solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149545/GoCo/reviews --- GoCo 4.5 (115) [View alternatives](https://www.capterra.com/p/149545/GoCo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GoCo ## Showing most helpful reviews Showing 26-50 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah S. COO Marketing and Advertising Used the software for: Less than 6 months ### "Avoid at all costs - unhelpful and inaccurate" October 4, 2025 1.0 Horrible I do not recommend using them if you need to ensure tax compliance. Moves very slow and most people stay siloed vs help you. Pros \[sensitive content hidden\] was helpful in payroll. He seemed the most empathetic out of the media of individuals we came across during our turbulent times. Cons I’m not able to find anything I like. It’s been six weeks and we haven’t been able to pay the \[sensitive content hidden\] because they don’t understand how to fix an issue they created with S Corp. tax benefits. I feel like we’ve had to describe tax code and everyone is so stuck in their silo. No one would track down the actual issue until about week four. I’m the COO and I haven’t gotten paid in a month. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing GoCo Their transition team seemed knowledgeable and confident Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Forced to due to massive price hike for their enterprise focus Review Source JV Jon V. Owner Veterinary Used the software for: 1-2 years ### "Strong starters, weak finishers" September 9, 2025 2.0 Strong starters, weak finishers. During the onboarding process with them, it was obvious that some of their 'onboarding team' were either rookies at their jobs, or just didn't understand what their jobs were. We're still dealing with payroll tax issues that they created during the onboarding process- and they're blaming Gusto- and Gusto is blaming GoCo. When seeking support online their responses are usually a link to a page on their help site. They seem to get more responsive as their renewal comes up, and all of a sudden they want our feedback. Most of the people we've talked to within the organization don't find solutions, just offer lip service. Pros We liked the ability to streamline our onboarding process. Different tasks can be assigned to different individuals, and deadlines could be set. The onboarding process is about the only pro that I can think of. Cons Their support is close to non-existent. I have never been able to connect to a live person on the phone. We have had numerous issues related to payroll, scheduling and a myriad of other problems, and they are always days away from a response. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing GoCo Pricing was the main consideration. We were also told the onboarding process would be easy. Review Source JS Juan S. Senior Consultant Chemicals Used the software for: 1-2 years ### "HR that automates payroll, onboarding, and compliance" August 27, 2025 5.0 HR processes from hiring to time off became less fragmented. Dashboards made payroll seamless, and compliance easier to monitor. Pros Automated onboarding gets new employees moving fast, and payroll flows are adaptable, so time tracking, benefits, and documents are all in one place. Cons Learning curve bites while creating data maps and workflows for enhanced reports, whereas bug fixes require careful follow-up. Review Source BT Brianna T. Project consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Gives you the basic functionalities " October 23, 2025 3.0 Pros GoCo has basic functionalities for small businesses looking for an HRIS. They were able to help us organize our employee database when we did not previously have one. Cons GoCo has promised features that were never delivered, or were delivered much later than promised. We also did not have the support we were looking for through implementation. Review Source AH Aziza H. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Could use some work" July 23, 2025 2.0 Pros The onboarding was meant to be easy and effective. It didn’t quite meet the mark and was pretty difficult to navigate Cons Adding an editing forms for on boarding staff just employees in general to fill out was a hassle very complicated in the individual field that they require required you to add to your PDF in order to make it affordable form was overly Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) We wanted the HR benefits in the on boarding packet and making on boarding seamless, but connect team ended up being a better alternative than Goco Review Source CH Connie H. controller Marketing and Advertising Used the software for: Less than 6 months ### "Worth the Money" February 12, 2026 3.0 Our overall experience with Go Co has been a good one and we are happy we made the decision to purchase the software. Pros It was easy to install and implement. There wasn't much of a learning curve because it is a pretty intuitive software Cons It is a little bit on the expensive side. However, we were able to justify the cost because it does simplify the onboarding process. Review Source ES Emily S. Manager Construction Used the software for: I used a free trial ### "Excellent choice" October 9, 2025 4.0 My overall experience is that I would definitely recommend this to anyone wanting to Use it for payroll Pros I like the value for your money.The scheduling and time clock and the payroll, it all gives a good learning curve.The security as great as well Cons Sometimes, the onboarding can be a little bit confusing, but in the end it helps the employee.There are some bugs and issues that need to be worked out Review Source LF Lynne F. Director of Human Resources Restaurants Used the software for: 2+ years ### "Affordable but needs some polishing" October 11, 2023 3.0 Pros They are an affordable option for employee onboarding, benefit administration and record keeping. Cons When I personally first started working with GoCo (April 2023), our support team was great! My company has been with GoCo for a very long time, but I had never personally used GoCo previously. We had a very knowledgeable main point of contact, but sadly for us, they were promoted. We've had multiple support team members since that seem to be lacking in knowledge of the system and it's capabilities. I've even received drastically wrong information about the billing of our account as well. We've just started with yet another representative, so hopefully this one will be better. For example, we made a change request at our monthly check-in meeting. When we followed up at our next meeting, we found out that nothing had changed because a ticket needs to be submitted, and that they would be do that now. So, our request sat for 30 days because they did not submit a ticket when we requested a change. Another example is when I was making a change to our 401k plan's eligibility requirements. Before completing the change I had multiple meetings with GoCo to iron out the details on how our notifications would look going forward, what our responsibilities were as far as providing a monthly list of eligible participants to have notified, etc. One week before the change took place, we were informed that all of our plans would not work that way and we had to postpone our 401k plan change for another month while GoCo scrambled to come up with another solution. Review Source Response from Intuit October 12, 2023 Hey Lynne, I'm so sorry we missed the mark on those items above, your frustrations and examples above are absolutely valid. As our product continues to grow, we (at GoCo) need to continue to invest in educating internally on the product and processes. Since you and I have chatted we've reassigned your account to a more tenured CSM. We've also implemented additional training programs to ensure continued product and process education internally. I certainly miss working with you all daily, but I'm always here if you need to connect! Thanks so much for giving feedback and being patient as we grow, we really appreciate your partnership. KM Katie M. HR Manager Veterinary Used the software for: 6-12 months ### "GoCo" October 10, 2023 4.0 Overall, our company really enjoys GoCo. They have a great response rate for support, and are always ready to jump into action to fix any issues. There are some things I hope to see improve in the future, and I try to participate in their quarterly meetings when they announce changes and look for feedback. They seem to listen to what their clients want, and I know we appreciate it here in our clinic. Pros The flexibility and customizable nature of GoCo is nice to have for our company. It was one of the primary things that attracted us to GoCo. Cons Some of the systems don't flow well together. I love the Spaces implementation, but it doesn't allow us to have a Performance-related space set up for our lead team to easily access or review performance flows that have been completed. Additionally, there is a struggle on our team for them to grasp how to use workflows. Most has ironed out over time, but it is still difficult for many to comprehend and use effectively. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing GoCo The price point and customizability of the platform met our immediate needs. Having workflows and the like was a big bonus. Review Source SS Shari S. VP Human Resources Computer Software Used the software for: 1-2 years ### "Great experience with GoCo!" October 11, 2023 5.0 Overall we've had a great experience with GoCo. There were some rocky moments but the team at GoCo has helped us get through and now it's a system that is really interwoven in our daily operations. Pros GoCo has enabled our company to completely automate processes such as onboarding and performance management. The ability to build workflows keeps us organized and ensures that no task falls through the cracks. Further, the documents feature with electronic signatures makes rolling out new incentive plans, handbooks, and other policies seamless! We've also gotten a lot of assistance from our client services team who meet with us whenever we need assistance. Having a dedicated success team that we can speak to live makes all the difference. Cons While the workflows are great and really a unique feature of GoCo, there is a learning curve involved because customers need to build the workflows themselves. Once we got the hang of it, it was definitely easier and our account management team did hold our hands quite a bit!There were also some features that were missing e.g., the ability to duplicate documents and workflows, but GoCo has continued to upgrade the platform and has added this functionality! Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) We had just implemented BambooHR and had such a terrible implementation process that we decided to look at other products right away. The custom workflows that GoCo offered were a big selling point. We do so much onboarding that being able to streamline that process was so critical for us and GoCo solved that business problem! Review Source Daava M. Director of HR & Admin Consumer Goods Used the software for: 6-12 months ### "GoCo.io delivers" July 13, 2022 4.0 Fantastic. Seriously, I can't say enough good things about them. I'm excited to see how this company progresses. Pros Super easy to use. No more staff griping. I don't have to have a full time administrator. GoCo.io has assembled one of the most responsive an knowledgable teams I have ever dealt with. I was sold on this when I was told they looked at HRIS like a game, it should be something people can figure out. My staff has done just that, and they able to poke through parts and do what they need to do with limited input. Their mobile interface is just like the desktop version. The staff is responsive, the implementation manager was superb! It's weird as an HR manager to be excited about software, but going to GoCo after our last experience was like dealing with a broken down high end sports car that looks nice in the garage, but doesn't go anywhere, to a super reliable truck that just gets the job done. Cons It's a newer company, and it has less modules an options, it's what I refer to as "vanilla with sprinkles." That being said, when I set out to select a software, I aimed to get one that had what I needed, and I didn't focus on any nice-to-haves. I don't even miss all the other stuff I used to have, because this delivers on what I need in a fantastic way. Alternatives considered [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[Workzoom](https://www.capterra.com/p/122979/Workzoom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing GoCo Ease of use, ability to work with our industry, mobile friendly, ability to interface with our Payroll. Switched from [Arcoro](https://www.capterra.com/p/82529/arcoro/) We needed something that we could set up and only touch to do employee maintenance. Needed to move away from programming. Also, needed something that was proven to be mobile friendly. Review Source VR Verified Reviewer CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Do not fall for their lies. Avoid this product. There are much better options. " March 24, 2023 1.0 AWFUL! No respect for those who lie is business and in life. We all work hard and most do their best to deliver what they promise. GoCo has delivered none of what they promised in our sales demos. We've tried to cancel our contract for failure to deliver services offered, but they continue to auto debit our CC on file. I normally would not take the time to write a review on a product like this, but hopefully I can save another CEO / company from making the same mistake of signing on with a completely dishonest company that cannot deliver what they promise. <----- Please check their other negative reviews. Pros I typically leave positive reviews for products because as a CEO I know the challenges faced with tyring to please everyone with a single product. That said, GoCo is has no redeeming qualities whatsoever. When a relationship begins with misleading statements and lies regarding capabilities, then there is no recourse. Cons Sales rep completely misled our entire team. No integration capability with any of our systems. Very dishonest sales practices. Absolutely would stay away from this product as there are reputable and functional alternatives available. We have not been able to use the product at all. Their implementaiton team finally admitted that they could not integrate with our systems after the purchase was made. Reason for choosing GoCo Because they lied to us and promised things that they were ultimately unable to deliver. Review Source CF Chris F. Full Charge Bookkeeper Marketing and Advertising Used the software for: 2+ years ### "GoCo - Your HR - Payroll Solutions" December 20, 2022 5.0 Communication between GoCo and myself improved on the Payroll Sync side. Any questions that may have arose were communicated immediately. I retired from the secondary company so I handed off those task to a new firm. Pros Easy to log in to clock in and clock out, look up PTO available and what is scheduled. I also perform a payroll sync Bi-Weekly which is fairly simple. Cons Used GoCo for a a secondary company that I was working for. Paid GoCo for a payroll sync service with a separate payroll provider service. The Payroll Sync service is being performed manually by GoCo and is not an automated between the two providers. There were issues at the beginning where sync's were not accurate or marked as being sync'd and they weren't. I tried to verify the sync's before running payroll, but the whole purpose of paying someone to do it is so you don't have to. Some issues were a breakdown in communication, some were changes to policy that needed to be updated on the initial questionnaire, other issues not so sure. Be aware that even though GoCo offers the payroll sync service it may not be automated and they manually enter the sync information. Review Source CZ Cassie Z. HR Administrator Food & Beverages Used the software for: 2+ years ### "Great Software & Consistently Awesome Service" February 12, 2021 5.0 We currently meet with our GoCo representative once a month to 'check-in', and have done so since we switched to GoCo years ago. This says ALOT! They want feedback on the good, the bad, and the challenging, and they ALWAYS act on it. If I have a question that I send to our representative, I have no doubt that I will get a response within an hour. I've said this before, and I'll say it again, it's so nice to work with company that aligns with our core values. They are definitely a great team that Gives Customers What They Want and Builds Something Special every step of the way! Pros I use GoCo mainly when I need to update our Team Members' profile to make them eligible for benefits within our Company. GoCo makes offering our Team Members benefits and enrolling them into our plans so much easier! During open enrollment, not only am I sending our eligible Team Members emails to remind them to enroll in our benefits, but GoCo is also sending them multiple emails so they don't miss their opportunity to take advantage of their potential benefits. It's so refreshing to get rid of all the paperwork and complete everything electronically flawlessly. Cons Our company structure is set up a little differently than most. We have multiple companies under one umbrella company. This makes it a tad bit challenging for GoCo to be able to structure the profile setup, necessary documents, and permissions, but they have turned this into an opportunity to make updates and create additional features. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Quality of Product, Ease of Automation, & Cost of Service Review Source AH Amy H. Director of HR Information Technology and Services Used the software for: 1-2 years ### "Great Tool for SMB|MM" February 1, 2021 4.0 Pros It is a fairly intuitive software that is easy to learn. Very affordable and has a lot of features that other platforms nickel and dime you on. The support team is extremely responsive and you know that issues are not just going in the queue. Cons Some features still need work such at the PTO/Vacation and the Timesheet functionality. Background checks are not built-in as a feature of the tool and you can connect with a partner it is still one more relationship for me to manage. Same for some of the benefits. The reporting still needs some tweaking but most needed reports are there or can very easily be built in just moments. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing GoCo Did not want to go PEO. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Cost Review Source Response from Intuit February 8, 2021 Hi Amy, Thank you very much for your review of GoCo! We're happy to hear that you've enjoyed the ease-of-use, pricing, and feature capabilities. We also value your constructive feedback on PTO/Vacation/Timesheets, as well as on background checks. We have passed your feedback along to our team -- please feel free to reach out with any additional questions or suggestions! Thank you! - Aimie Y. VR Verified Reviewer Director of Operations Computer Software Used the software for: 2+ years ### "Good Tool, Great People" January 30, 2021 4.0 We started using GoCo when we joined OneDigital. It's been a great partnership for us. I appreciate that GoCo includes support and not just a platform. Pros GoCo is a light weight HRIS platform that has a nice set of features that are perfect for our size of company (less than 35.) Benefits and open enrollment are much easier than the previous paper approach. And Goco sends the reminders, not us! Same thing with time off management and approvals. 95% of staff use it consistently and appropriately. Onboarding new hires is much easier when they can review material and benefits prior to day one. Best of all, though, are the people. Responsive and pleasant. Cons I'd like to see more change control features that include explanations for why we are making a change. Did I change vacation because--someone made a mistake or because we gave someone a vacation day for performance reasons? Review Source Response from Intuit February 8, 2021 Hi, Thank you very much for your review of GoCo! We are so happy to hear that you find benefits, reminders, and other HR tasks easier to manage with our platform. We also value your constructive feedback on change control features, and have passed that along to our team. Do not hesitate to reach out with any additional questions or suggestions at any time! Thank you! - Aimie Y. MY Maxine Y. Human Resource Director Marketing and Advertising Used the software for: 1-2 years ### "Customizable and growing" October 11, 2023 4.0 Overall the customer service and care has been amazing and this is a company that is continuously growing and adapting. Pros Having most features flexible and customizable was a huge attraction for our company in choosing GoCo. Cons Some functions stilllack automation. I like the workflows but would like to see how it can be more automated into other HR functions. Reason for choosing GoCo Benefits integration with current broker. Review Source AM Andy M. Sales Director Insurance Used the software for: 6-12 months ### "Satisfied GoCo User" October 17, 2023 5.0 Coco allows us to monitor and track our employees time throughout the day and hold them accountable. It allows us to manage overtime and have prompt conversations with employees about low/high hours. Pros Real time tracking and accountability for employees and leader ship. Allows leader ship to also monitor time off requests and balances. Cons We are a fairly new user, and at this time, I do not have any concerns about the product or its functionality. Review Source SG Steven G. Production Supervisor Insurance Used the software for: 2+ years ### "GoCo Does Everything You Need Easily " October 12, 2023 5.0 Overall it's by bar the best program and service of its type! Pros It's extremely easy to handle every I need to accomplish in terms of tracking and managing my employees. Everything from payroll, to time off, and really ant facet of employment can be easily accessed and quickly handled Cons There isn't anything! I have not had any kind of issues in all the years I've used it. Their customer service is fantastic if I ever have questions or need help. Review Source VT Vickie T. HR Manager Oil & Energy Used the software for: 1-2 years ### "On Boarding" October 17, 2023 4.0 It helps cut down on time spend on-boarding people. It makes it easy to send forms company wide for signature. Pros The on boarding is it streamlined. No more copying and having to check every sheet of paper if signed or acknowledged. Cons Wish all documents could be started by employees themselves all the time without have to go those the workflow. I would like to be able to have my documents in customized folders. Reason for choosing GoCo I liked the features better Review Source AS Alysha S. City Desk Wholesale Used the software for: 1-2 years ### "Great!" October 13, 2023 5.0 Pros It's easy to use, keeps track of everything Cons I hate how the app quits our of no where the app is always crashing so I have to use my browser instead. Review Source JB James B. Senior Accountant Information Technology and Services Used the software for: 2+ years ### "GoCo exceptional for its offerings" February 4, 2021 5.0 Pros The system is very well built, very streamlined and simple to use. Their syncs are very helpful for efficiencies in processes throughout payroll and HR. Cons More integration options would be nice, but not necessary for most day to day operations. Review Source Response from Intuit February 8, 2021 Hi James, Thank you very much for your review on GoCo! We're grateful to hear that you are enjoying the ease-of-use, as well as the ability to sync payroll and HR features for efficiencies. We also value your constructive feedback regarding integration options, and have passed this along to our team. Do not hesitate to reach out to our team with any additional questions and suggestions. Thank you! - Aimie Y. SZ Sheryl Z. Executive Director Education Management Used the software for: 1-2 years ### "Streamlined and Efficient" October 10, 2023 5.0 Pros Go Co has an intutive and user-friendly platform. It is easy for administrators and for employees to track their time and benefits. Cons GoCo is not as agile with changes to the program. We could use a two-part approval process for time track and that is not available at this time. Review Source KK Karly K. Sr. Lab and Facilities Manager Biotechnology Used the software for: 2+ years ### "GoCo user" October 10, 2023 5.0 I've been very happy with GoCo and would recommend it. Pros GoCo is great for tracking time off, training, onboarding, and all of our current (and former) employees across all of our locations. Cons Nothing stands out as a least favourite aspect of GoCo. Review Source LM Lisa M. VP Medical Practice Used the software for: 1-2 years ### "Highly Recommend!" October 13, 2023 5.0 Very positive! Pros Simple, intuitive, and flexible. Easy to onboard, run open-enrollment, track PTO. Cons We use embedded payroll. I'd like to be able to customize some payroll reports Review Source Similar Products Featured