# INSTANT Insight Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about INSTANT Insight Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/149572/INSTANT-Insight

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# 

 INSTANT Insight Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

INSTANT Insight

## What is INSTANT Insight?

Our real-time survey solutions tailored for tablets and mobile phones enable hotels, restaurants, retail, and service businesses, to collect 15x more customer feedback. Improve customer satisfaction average score, online ratings and rankings by boosting your review volume by 150% on Google. You will be alerted whenever a customer leaves feedback, allowing you to solve customer issues quickly on the spot or to say thanks to your team for a job well done.

## What is INSTANT Insight used for?

[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CHF69

Per User, Per Month

Free trial  
available

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Do you work for INSTANT Insight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pulse-solution.com&name=INSTANT Insight)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### INSTANT Insight

5.0 (1)

VS.

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

CHF69

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.7 (701)

Value For Money

5.0 (1)

Value For Money

4.5 (614)

Customer Service

5.0 (1)

Customer Service

4.6 (649)

## INSTANT Insight alternatives

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

Starting price

$99.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/)

Starting price

Contact vendor for pricing

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Multi-Channel Data Collection

Collect information from multiple sources

Negative Feedback Management

Identify, track, and respond to negative feedback

Predictive Analytics

Predict future data based on historical data sets

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

INSTANT Insight 8 features

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Collect information from multiple sources

Identify, track, and respond to negative feedback

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Free Version

Basic

CHF69.00

Per User,Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

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## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CA

Christophe A.

Director Quality

Hospitality

### "Simple is the best! Effective solution to measure guest satisfaction and collect many data "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2016

Instant Insight is a great app to track guest satisfaction level on real-time and raise service quality level. We deployed few tablet stands kiosks across our hotel, and move them time of time to measure various aspects of the guest experience (at our spa, breakfast venue, lobby, restaurant) so that we can collect many guest feedback and follow-up on the data with our teams.

Pros

Easy implementation of the system: the registration process, the survey creation, distribution and data analytics steps are very easy to understand as this is pre-built and intuitive. The app is extremely reactive, never crashed, and allow the collect of hundreds of guest feedback per day, so the response rate is very impressive. All guests understand immediately what is expected from them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 18, 2020

Dear Christophe, thank you for your valued partnership and we look forward to more of the same for 2020 and the future. Best regards, Florian Santi Chief Technology Officer

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