# INSTANT Insight Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about INSTANT Insight Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/149572/INSTANT-Insight --- # INSTANT Insight Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) INSTANT Insight ## What is INSTANT Insight? Our real-time survey solutions tailored for tablets and mobile phones enable hotels, restaurants, retail, and service businesses, to collect 15x more customer feedback. Improve customer satisfaction average score, online ratings and rankings by boosting your review volume by 150% on Google. You will be alerted whenever a customer leaves feedback, allowing you to solve customer issues quickly on the spot or to say thanks to your team for a job well done. ## What is INSTANT Insight used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF69 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for INSTANT Insight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pulse-solution.com&name=INSTANT Insight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### INSTANT Insight 5.0 (1) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price CHF69 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (1,730) Value For Money 5.0 (1) Value For Money 4.5 (1,367) Customer Service 5.0 (1) Customer Service 4.5 (1,299) ## INSTANT Insight alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,479)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about INSTANT Insight Overview ### What company size and specific industries is INSTANT Insight built for? INSTANT Insight is designed for hotels, restaurants, retail stores, and other service businesses of any size. It suits organizations that need customer feedback tools to collect and review guest or customer opinions across service-based operations. Features and Usability ### What are the key features of INSTANT Insight? INSTANT Insight offers customer experience management features, including dashboard reporting, multi-channel data collection, negative feedback management, predictive analytics, sentiment analysis, and survey and poll management. Reporting and analytics tools organize collected data into actionable views across channels and feedback sources. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does INSTANT Insight offer? INSTANT Insight provides in-person training and documentation to help teams get started. In-person training supports guided setup and direct instruction, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does INSTANT Insight offer? INSTANT Insight provides chat support for users who need help with the product. No reviewer feedback about support quality is available, so customer experiences with response times, helpfulness, or common issues cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Predictive Analytics Predict future data based on historical data sets Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data INSTANT Insight 8 features Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Collect information from multiple sources Identify, track, and respond to negative feedback Predict future data based on historical data sets View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic CHF69.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Christophe A. Director Quality Hospitality ### "Simple is the best! Effective solution to measure guest satisfaction and collect many data " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2016 Instant Insight is a great app to track guest satisfaction level on real-time and raise service quality level. We deployed few tablet stands kiosks across our hotel, and move them time of time to measure various aspects of the guest experience (at our spa, breakfast venue, lobby, restaurant) so that we can collect many guest feedback and follow-up on the data with our teams. Pros Easy implementation of the system: the registration process, the survey creation, distribution and data analytics steps are very easy to understand as this is pre-built and intuitive. The app is extremely reactive, never crashed, and allow the collect of hundreds of guest feedback per day, so the response rate is very impressive. All guests understand immediately what is expected from them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2020 Dear Christophe, thank you for your valued partnership and we look forward to more of the same for 2020 and the future. Best regards, Florian Santi Chief Technology Officer ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.