Who Uses This Software?

Pulse-Solution S.A develops Customer Experience Management (CEM), for hotels, restaurants, retail stores and businesses of the service sector.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Pulse Solution
  • www.pulse-solution.com
  • Founded 2014
  • Switzerland

About INSTANT Insight

Quality is ONE click away with our native tablet App "INSTANT Insight" enabling to track on real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points of hotels, restaurants or retail stores! Organizations can completely manage day by day their quality initiatives, learn what their customers like, dislike or expected, also address any individual challenges and engage their teams into a continuous improvement cycle of success!


INSTANT Insight Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

INSTANT Insight Reviews

Simple is the best! Effective solution to measure guest satisfaction and collect many data

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy implementation of the system: the registration process, the survey creation, distribution and data analytics steps are very easy to understand as this is pre-built and intuitive. The app is extremely reactive, never crashed, and allow the collect of hundreds of guest feedback per day, so the response rate is very impressive. All guests understand immediately what is expected from them.

Overall: Instant Insight is a great app to track guest satisfaction level on real-time and raise service quality level. We deployed few tablet stands kiosks across our hotel, and move them time of time to measure various aspects of the guest experience (at our spa, breakfast venue, lobby, restaurant) so that we can collect many guest feedback and follow-up on the data with our teams.

Recommendations to other buyers: Get advices prior to purchase the hardware part (recommended tablets and stands) as there are many options available. Also, the basic software version includes one device, but additional ones can be purchased at the unit which is cost-effective.