Who Uses This Software?

Our program is catered towards portrait photographers.


Average Ratings

162 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Pricing Details
    Our basic pricing is $25/month or $270/year. Gallery upgrades available.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Iris Works
  • www.iris-works.com
  • Founded 2015
  • United States

About Iris Works

Offers photographers a simple & intuitive solution to their client & studio management needs.


Iris Works Features

  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Contract Management
  • Event Management
  • Marketing Management
  • Order Management
  • Project Management
  • Proposal Management

Iris Works Reviews Recently Reviewed!


Decent enough but much room for improvement.

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Contracts and invoices - I enjoy the ease of sending clients contracts and invoices. Being able to accept payments through Stripe and PayPal makes life easy.

Cons: The organization of this program is not intuitive at all. The menu across the top is disorganized in itself like "locations" would be as important as a dedicated menu header as "clients". A menu to the side with the main part of the window being your workspace or "dashboard" would be much cleaner.

Clients - a giant, seemingly neverending list of clients is useless. I can search them by name, but some sort of organization or grouping option would be nice. The individual client page is nice. I like being able to see their activity, invoices and documents.

To -dos: A boring list that tells me nothing. Visuals would be nice, like an interactive calendar that can be color-coded. I can tell nothing from glancing at a list of text.

Calendar: Meets the bare minimum of calendar functionality. Being able to see a list of upcoming calendar entries would also be nice.

Invoices:Professional looking. I like that I can connect to Quickbooks.

Documents: Again, a list. I like the tabs to separate them. The editing window is garbage. A common complaint is accidentally clicking outside of the window and losing your work.

Studio: Email templates are ok, but not be able to add images is not ok. The banner option is lame. Also, if emailing clients is going to be an option through Iris Works, there needs to be an email client where we can look through our messages. Having to hunt down emails client by client is tiresome. Workflow would be nicer if there was a better calendar.

Overall: It helps me keep my business organized better than I could alone, but I am definitely considering switching to a different program like ShootQ

I am ready to leave and go to another service.

May 22, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The way my client information is organized and accessible. I like the automated emails. I like the client questionnaires.

Cons: *No automated invoicing as part of the workflow. This seems like a no-brainer. If I want a studio software to do all the work for me- invoicing is part of that work!

*The way that inquiries are displayed(hate that I have to "make them a client" in order to unbold them from the clients portal. Inquiries get lost because they are not marked as "answered" in the client portal.

*I hate that I have to create an entire workflow just to send client a contract. If I need to send them a different contract that the one in the normal workflow I have to build an entirely new workflow to send it to them. I hate that I can't send them a workflow with a slightly changed contract. For example- I have a wide variety of mini-session pricing depending on the time of year and type of mini-session. The pricing is really the only thing that changes on the contract. Yet, I have to build an entirely new workflow every time I set up a different mini-session pricing. Why can't I just be allowed to adjust the price in the contract when I go to send a workflow?

*I wish there was an easier way to see what clients have actually completed their workflow without having to individually go in to each client's page and click around. I often have mini-sessions with 14 families in one day. I can see them all on my calendar in the portal but there is no easy way to see all of them in list form and see what contracts and questionnaires have or have not been filled out for the day.

SO MUCH MORE!

Overall: Organization of my client information. Automated emails.

Vendor Response

by Iris Works on May 24, 2018

Hi Meghan -

I'm sorry to hear your disappointment with our system and our capabilities. I'd like to address a few concerns. You are definitely able to modify a contract, and do not need to create a new workflow in order to send a contract. You can manually send a contract, modifying it before sending.

I completely understand your concern and frustration with no automated invoicing. We are in the process of adding this capability.

And lastly, the frustration you have with not being able to see all completed/not-completed questionnaires and contracts is a shared frustration. Our team is already mapping out a solution to this.

I hope you'll give us a chance to address some of your concerns!

I am a homeschooling mom of 5 and there is no way I could run my photography business without Iris!

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Iris allows me to stop stressing about something falling through the cracks. With so many balls in the air, I was constantly worrying about forgetting things or making a mistake. Between the automated workflows that gives me confidence that all of my emails are going out on time, the to do list items, so I know I didn't forget a deadline, to the templates that save me so much time! I love that the entire site is mobile optimized and that I can run my business from my phone if I have to. I have every piece of information with me no matter where I am, giving me the ability to provide quick answers and great customer service without having to wait until I get home to my computer.

IRIS has also saved me a lot of money! I would have had to hire an assistant long ago, if I didn't have IRIS to automatically do much of the behind the scenes tasks. In fact, there are SO MANY little things IRIS does, that I actually have more confidence that they are being done, on time and correctly, than I would if it were a real person doing them. lol

Overall: IRIS allowed me to reclaim my sanity and time. I spent so much time worrying, and going over my lists, and scheduling reminders, and writing out emails... IRIS took all of that and automated/organized every bit of it, where I don't have to think about it at all. Choosing IRIS was the smartest thing I have done for the business side of my business period.

I have been Iris Works to keep my clients and sessions organized for over 2 years now.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to create client profiles, and being able to add notes for each session as well as be able to look at that client's history. I really enjoy the ability to attach a form and contract to emails for my clients and keeping those on file as well.

Cons: There has been a couple features missing to make my workflow more efficient that I have made requests for with Iris Works and they haven't been created it. My biggest drawback is not being able to access my client through the calendar. For instance - when I click on a session I can see my client's name but to access that client's profile I have to leave my calendar to the client section and search that client to see additional information such as the form my client filled out for that session. I would like to be able to click on a session from the calendar and access that information more efficiently - especially for the days I have multiple clients.

Overall: Keeping my clients and schedule organized.

Exceptional customer service. There are a few things I would improve on.

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it offers automated emails and the client notes are very handy! The customer service is exceptional and I can't say enough about that.

Cons: However, I wish there was a way to make a custom invoice for gift cards or other things that aren't on the "menu". I wish there was a way you could send reminders every 24-48 hours if they don't pay/read the emails/fill out the questionnaires. I also have had issues with it hiding in my client's spam folders so I always have to mention that it's coming from my client portal and then they ask me what the email it will be coming from and it can be a bit of a hassle. I wish there was a way to set up a payment plan or allow a partial payment as well.

Overall: Client notes and email automation. I think it would be extremely beneficial if they had one on one with someone that shoots what you shoot when you do set it up because it can be confusing. The videos do help, but they aren't specific for certain photographers. I only accept 4-8 newborn sessions a month and when I go to book a client I have to put their due date in as a tentative holding spot and then move it around when we book the session.

I love using Iris Works for my photography business, I don't know what I would do without it!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the layout of the software, and the client management system is perfectly suited for my medium-volume studio. It's great to be able to have automated emails, invoicing, calendar, and client info all in one place. I also love that it syncs with Shootoroof, PayPal and Square, and my google calendar.

Cons: It really, really drives me crazy that I can't schedule invoices or create recording payments. About half of my clients are on payment plans, so I have to use either Square or PayPal invoicing to schedule future invoicing, it's messy and confusing and screws up the accounting feature on Iris works. That's my one real complaint, however.

I think there's room for improvement in terms of design options for email (correctly very limited, I can't customize to look like the rest of my marketing) and it would be nice to not have to create an email template on a separate screen when scheduling automated emails, but those are minor annoyances.

PLEASE FIX INVOICE SCHEDULING!!!

Time saver and business organizer!

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: There are many features that I love about Iris however, my three favorites are the scheduled emails! I love knowing that my clients will get the email reminders prior to their session. I can schedule Multiple emails to go out at various different times to get them thinking, planning and getting ready for their session. I also love the customizable questioner that you can send to your clients- I love how it keeps them organized with the client so I can see when and if they have completed them. Lastly, I love the adding attachments feature to the custom emails! Makes it very professional and concise!

Cons: I wish there was a scheduling calendar option that clients to see what availability I have, then book on that!

Lacking

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: For me this was a gateway software into realizing I needed a client management system. I also liked that it connects with Shootproof in-creating and linking to galleries. It's pretty quick and easy to figure out. Does all the basics.

Cons: Lots of little things that really added up quickly for me:

1) Rude customer service. When asking about a feature, curt replies were given.

2) Linking through clients, documents, invoices should be seamless and back and forth.

3) Entering an address should generate a map link

4) Entering a phone number should generate call link

5) No automations.

6) What ultimate did it for me is when I started looking at other similar products they did all this, more, better, and for the same price. Why would I continue to spend hundreds of dollars on a product that hasn't been updated (and is basically just a pretty Access Database) in the year I've used it. Product updates had been promised and I hadn't seen a change. Time to go.

Overall: It got me started in organizing my business and made me realize I needed something more robust.

It's ok to use but I feel like it's not complete.

Jun 01, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Managing clients with their info, scheduling tasks, and keeping everything organized. I use to use folders with manual entry and this way better. I like to look up client info even when i'm not in my office.

Cons: to get around on the site it's annoying..I wish there were more tabs to get back to certain areas. Plus I'm ALWAYS having to relink Quickbooks and add in my products over and over which stinks a ton of time. Not sure where the problem is there with Iris or QB but I hate to use PayPal for invoicing so that's why integrate with QB.

I also hate that there is no separate area for leads they just go into the pile and you can not sort them for follow up.

Overall: Organization

Capterra-loader

I love using Iris. I shopped around at Imaging USA and tried a few different ones out, but Iris won.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use. It is incredibly user friendly. I love that I can have client leads automatically entered into my client data base. It saves so much time. I love that they are always updating it and trying to improve it and make it even more amazing than it already is. Their customer support is also very good.

Cons: I wish that I could do partial payment options on invoices; that way I don't have to do a new invoice for payment plans, and could just send out a reminder email or something. I also wish they would have an app; I don't know why, but I feel like apps are easier to work with than websites on my phone or tablet, even though it is a responsive website.

Overall: Way more streamlined studio management! Invoicing capability, scheduling, client forms, contracts, etc. Too many to remember.

Overall very good

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The product was a game changer for me when I was switching for the first time to a CMS, helps alleviate loads of otherwise time taking tasks.

Cons: As I've used it for a long time now it's not growing with me as I'd like it too. I find that I am using Evernote and Trello and Calendy AND Iris when I'd like to be just using one platform to manage my clients. The hardest things for me are non-customizable things, such as specific timing on items, as well as actual task lists and due dates that are managable. Plus I find it's only usable on a computer - would love to be able to access it more redily on my phone.

Overall I am happy with the application.

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the integration with shootproof and that it allows me to automate my workflows and receive payments on invoices. I also love that the people behind Iris Works are always working on improvements based on its clients feedback and most requested features so there is always new features being added and no additional cost.

Cons: There are some features that are off to a great start but lacking in robust-ness. For example the calendar integrates with ical or google calendar but there is no ability to create availability and do automated appointment scheduling. It also doesnt allow you to categorize or group email templates so it can be hard to find what you want when its just a random list.

Overall: Automation and CRM plus invoicing

A great and easy to use studio management software!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy and quickly I was able to integrate the software into my business. I was up and running very fast and it was easy to get help from the support team. I love how I can integrate all my calendars! I also really like how easy it is to keep client information all together...their contracts, questionnaires, invoices and everything all in one stop! I also really like the automation side of things with emails and more!

Cons: The financial side of things is weak. I wish I could track my business expenses and mileage. I also wish I could use this as an app on my phone too. Last, I wish I could reply to emails sent out through the software.

Overall: consistency in communication, great storage of client info and more.

A great tool for organizing my photography business.

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like having my scheduling, contracts, invoicing and email workflow information all in one place. Iris helps me look like a well organized professional to my clients.

Cons: There are some features that could use some improvement. Invoices seem to pull and be noted on their creation date, which is a huge problem for accounting purposes. Nothing matters until payment is collected, thus payment date is most important to track.

I would like to see scheduling opportunities, not promises of it.

Payment integration is ok but a bit clunky when relying on invoice tracking mentioned above. Invoices should be able to be connected to the initial contract email so clients aren't receiving multiple messages at once.

Great start....

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to use- makes sense in my brain. Other softwares were just too difficult to figure out how to use.

Cons: I'd like to be able to send an email through Iris without having to "generate" one. I like to keep track of all correspondence with our clients through the software.

My biggest complaint is NEEDING AN APP! PLEASE!!!!! Yes, I can log in from a browser on my phone, but its such a pain!

A way for our clients to schedule themselves online would be awesome as well as a way for them to pay for their appointment without us having to send an invoice. For example, Ms. Smith would like to book herself Monday at 4:00 pm for a headshot session. Deposit the amount. Payment has to be made then before she can complete her booking.

Because of these major items, I'm looking at other studio software that would allow us to do all these things.

I didn't have a client management software before Iris Works, making this step has been lifechanging

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that is it easy to use, didn't take too long to set up and is made specifically for my industry. My favorite features are the email templates and workflow by session type, along with the automated emails. I have saved SO much time and effort by automating things and my clients have praised me level of communication.

Cons: The software is pretty simple and there are some basic features missing, like being able to sort client list alphabetically, or being able to click the assigned client in the to-do list and going right to their profile. Also, it seems like it takes a long time for them to roll out new features and fixes to common requests.

I absolutely love Iris Works! It makes my everyday life SO much easier!

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of scheduling clients and sending off invoices, etc! I find that I am saving so much time and I love being able to see all of my invoices, scheduled sessions, and session info all in one spot! Plus...it's nice that it does things that I don't have time for (as in sending emails, etc!) I LOVE it...and the customer service is AMAZING!

Cons: The worst part is setting it all up. Once you have done that, you're good to go...but the process is quite lengthy.

Great workflow experience. Still need to tweak certain features.

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Professional look to the emails and invoices. I like the saved email templates and workflows. It saves so much time and headaches! Storing all the activity in a timeline is great too.

Cons: You can't write an email without having to draft a template, so it's more difficult to send quick correspondence. Sending auto emails is confusing when they are sent out. It would be nice to have a confirmation email or a blind carbon copy sent to us so that I can verify the email has been sent. The annual subscription is excessively expensive. No accounting software, only invoicing.

Overall: Client information, good calendar and location software. Organization.

Iris Works has been the best decision I have made since starting my business.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The booking features including work flow, questionnaires and contracts. The business side of my business has never been so easy. I feel like I can stay on top of tasks without anything slipping through my fingers under the radar. Totally game changer.

Cons: I still haven't figured out invoicing through Iris but that's probably user error and lack of trying. I also haven't used the goals metrics yet. Overall I'm very happy with everything Iris has to offer!

Iris Works has streamlined so much of my client communication process. I love it.

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate that all of my clients' information can be stored in one place. From contracts to invoices, I don't have to worry. I also love that emails can go out automatically so I don't have to remember to send clients updates and reminders.

Cons: I wish Iris Works allowed you to do wedding day timelines, like HoneyBook does. I'm also not a huge fan of the way the lead forms looks. They don't integrate with my site well.

Makes my business SO much easier to run!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love every single feature, I love that I can see how much income I brought in last year so I can see how I'm doing this current year in relation. I love the invoicing, and how easy my workflow is!

Cons: That clients can't make payments toward a lump sum. So if a wedding client wants to pay off part of their balance I have to send an invoice for that exact amount instead of letting them pay what they want as they go.

Capterra-loader

I use Iris works for every session I book it makes my life so much easier!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can keep information about my clients and that I can set it up so that it automatically reminds my clients of their sessions so that i don't have to and I have had less people not show up for their sessions. It makes it easy to keep track of things I need to get done for each session.

Cons: the only thing that I don't like is that there isnt an app or anything for it its all on a website I would love it that much more if It was directly on my desktop and phone and easier to access.

Overall: less thinking more time for family and getting work done such as photographing and editing.

My experience has been amazing! Iris is easy to use and easily customizable for my business.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of creating email templates and attaching documents. Creating products and pricing is great! The customer support is fantastic.

Cons: I would like to assign a category to my clients (ie Senior, Family, Wedding) so that I can more easily send group emails. Maybe there is a way to do this and I just haven't figured it out. I'm intrigued by the addition or incorporation of a scheduling app into the program.

The support staff is incredible, fast communication and always available to help!

May 21, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how simple and clean it is. It's so easy to read, and manage, and keeps me organized! Love Iris Works! I also love the fact that she is so easy to communicate with, and always responds in a timely manner! I appreciate the customer support so much, it means the world to me!

Cons: Would love to not have to sign in every time because I'm lazy :) also would love a phone app where it was quicker access!

Why I Chose IrisWorks

Aug 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that iris works is all in one. It keeps almost all of my client info/buisness info in one place. Easy to use, and everything is branded with my company logo, so it all looks so professional and cohesive. I also LOVE the new booking feature.

Cons: I wish it integrated more with shootproof for galleries, or had its own galleries to use so it would truly be all in one. It connects clients to galleries, but not to any purchases the client makes through those galleries. If this could be done, and maybe also add in a section like quickbooks for tax purposes omg it would be absolutely the perfect software. I would pay more.

Overall: I love iris works. I did free trials fot many different programs and iris works is the easiest, most cohesive option.

I like the overall ease of use. Everything is very user friendly.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the quickbooks integration. I can have my iris works side and integrate everything with a simple click of a button and still keep everything separated.

Cons: I do not like how you cannot add payment plans to customer invoices. There should be a way you can go in and make a payment plan without having to make multiple invoices or submitting a payment, taking away the payment for the next payment, etc.

I love Iris Works. It's easy to use, user-friendly and I love the questionnaire feature.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use, has questionnaires, you know when some has read a contract and sending invoices are simple.

Cons: I really don't have a con(s) about this software, but what I would really like it if I could send line item invoices showing, reservation fee paid and the new balance owing. Or if someone is on a payment plan having automated invoices generated in which also shows past payments with the new balance owing.

Another thing I really would like if after a session I could send out a review of services to a client to ask who they enjoyed their experience.

Game changing

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Iris Works has saved my time and my sanity! Before Iris Works I was managing multiple software accounts for my business. I was spending so much time on the computer sending emails and less time doing the job that I love! Now, all the programs I used to manage separately are in one place! My favorite feature of Iris Works is their automation of workflow. I can now send my emails to my clients automatically. Taking this time sensitive piece out of my workflow has been a game changer for my business!

Cons: Create the ability to directly send a questionnaire to a client without having to add it to an email template.

Overall: creates a seamless workflow that looks professional when sent to my clients!

This program has saved my life my marriage and my brain!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to keep it all in one place. Before iris I had a pretty poor system for keeping up with info and as my business grew and my husband came in to handle the client side we had to make a change and I'm so glad we did

Cons: I wish there was a Mobile app so that when not at the computer it a little easier to log on an app and get client info sent while sitting on the sofa

I really appreciate how much Iris helps with tracking my workflow and staying organized!

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, setting it up, and being able to easily see a snapshot of my calendar and to-dos. I love how it keeps me organized and info is separated by client!

Cons: I wish I could drag/drop to-dos in a different order when they "occur" at the same time/same day. Wish you could click on client name from to-do list and go to their profile. I wish there were a scheduling feature.

I love how much easier it makes my life

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Contracts, client info, I like that I can send questionnaires and then easily refer back to the questionnaire before the session to make sure there isn't anything I'm missing.

Cons: I wish there was a better app process as well as emailing clients without using a specific session, just if I need to send them a quick email or if I wanted to email ALL my clients about a sale.

Easy, helpful, keeps me organized

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that Iris works keeps track of everything for me. I can keep notes about clients and their families and have a detailed calendar. I also love that program sends out all the emails that I want to send, but may not have time or remember to. It helps me keep track of payments and what I've earned this year versus last and therefore helps me break through new goals. I just love everything about it.

Cons: There nothing about this program that I don't love! It has completely changed my workflow and my business.

I can't imagine running my business without it now.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of time it's saved me with email inquiries and the way I am able to tie it all in with my branding

Cons: the inability to rearrange the to do list. The fact that it doesn't merge contacts automaticly when its a repeat inquiry or an already existing client. The inability to delete more than one client at a time or move them from inquiry to client at one time

Easy to use and always able to get help when I need it.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can check into it anywhere from any computer. I can add new clients so easily and refer back to them as needed over time!

Cons: I wish that the questionnaires allowed you to create unique email templates per each questionnaire instead of one generic email. It's very time consuming to have to go in and tweak each one depending on the questionnaire.

Responsive and helpful designers.

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Iris is s `one stop shop and has easy integration features with calendars, quickbooks (although a separate fee)

Updates to invoice export

Workflows and automation

Cons: Invoice organization - would be helpful to view by month or quarter. Ability to easily use same invoice for multiple payment (i.e. deposit and a package paid in installments)

So far so good! It has a small learning curve but once I worked with it for a couple days,

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I like it's client profile organization. I can easily see my client's info from anywhere. When I'm out and about, I can pull it up on my phone. It's much easier than using a paper contract or profile sheet

Cons: I don't like that when a contract is automated, the date does not fill in with the year, so I have to go in and manually put in the year myself. I have a lot of wedding clients and it can make things difficult if I forget to put the year since I book weddings years in advance

Made my life easier

Aug 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love you can schedule tasks for clients with just one click and it does everything for you. Its great you can add contracts and customize them for different types of clients. I like how easy you can create events and keep a track of your activities.

Cons: I dont like it has only one user allowed. My assistants and I have to share the same password and we can see and do everything and that scares me a lot since they can easily erase everything from the system and they can see my invoices and accounting. It should definitely have more than one access per account.

Overall: I'm happy so far but I am looking for a platform that gives me more than one user per account.

Love the organization

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how clean, simple, and organized this software is! It's very easy to use. My contracts and invoices sent to clients look nice and professional.

Cons: At first, it was hard to navigate the studio side of things, but like all things practice makes perfect. I would love to be able to customize the "to do" side of things too. There are things on that list I'll never check off. I also wish they would run some specials here and there. Otherwise it's great!

Capterra-loader

A GAME CHANGER!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is efficient and very well thought out. It is perfect for almost anyone in our opinion, specifically the everyday visual artist/photographer. We have used Iris-Works for over a year and wouldn't trade it for any other. Not to mention, the customer service is AMAZING.

Cons: No negatives. They're always updating and upgrading. Every time we write and give feedback they are so quick and efficient about rolling it out. Love it!

Love Iris Works!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and looks so professional. Any time I've needed extra help, they've gone above and beyond.

Cons: Honestly, things that were a connhave been revised and I'm currently 100% satisfied. Email use and ease of use were an issue and limited at times. Those issues have been upgraded.

Overall Worth It

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great community and support. They always get back to me within a couple of hours and they always give you an actual answer.

Cons: Not enough features. Lack of communication about features and when they are supposed to be released.

Overall: It's been really helpful as I've tried to get more organized with my business.

I've loved having an all in one place for my business!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it houses all my must have right in the same place. I can keep up with all my client's information and need to know stats.

Cons: That there isn't a functional app for the software yet. The online version is ok but a lot of features mess up for me while using them on the online app.

I absolutely love iris works! It is user friendly and helps me run my business seamlessly.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reminders! I love that I can email contracts and clients can sign electronically. I also love the automated emails we create for each specific workflow.

Cons: No cons . Everything is perfect! I love everything! I can't think of anything I don't like, to be honest.

I love how Iris has streamlined my booking process & made communications with my clients consistent.

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the ease of sending contracts, what to wear guides and questionnaires. My communications are efficient, consistent and professional.

Cons: I wish it integrated to Quickbooks Canada as it does for Quick Books USA users to enhance my business efficiencies.

I love Iris Works for keeping me organised and allowing me to have everything in one place.

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use and has 99% of what I need - but they are constantly updating it! The invoicing is easy & slick for my clients. Being able to send pre-written customised emails easily is the best feature for me - it saves me so much time!

Cons: It isn't perfectly adjusted for the UK - so the currency is in dollars & the date is backwards. I would like the updates to come in a little faster on that.

I have been with Iris Works for 3 years now and am very happy with how they have grown!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I LOVE the email templates, contracts and forms. This makes life so much easier and the simple clicking and sending to my clients is amazing.

Cons: I would love a scheduling feature :) I love everything about Iris works, but this would complete the package.

I could not picture my business without Iris! I love that its so easy to navigate!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can easily automate messages and emails for my sessions and automate so much of my workflow. It makes my daily tasks so much easier to handle plus I love that it tracks tasks and my calendar!

Cons: I wish it was linked to Quickbooks so that I can take deposits there I still have to send invoices though quickbooks and I just wish it would be linked to my account.

Overall: It was easy to use and very helpful

Capterra-loader

Everything with the use of Iris has been smooth with easy set up.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the automated email feature. Also, the to do list keeps my tasks in order.

The customer service/staff is personable and friendly!

Cons: I would like to be able to send email campaigns to clients and track the opens/delivery/link clicks.

An essential tool for my business!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to set up and use. Quick for me to set up a client and send an invoice as well as easy for my clients to pay.

Cons: I wish it had a few more features. When it comes to doing my sales tax if there were more ways to sort the months and categories that would be helpful. Also if there was a way to put in appointments and then send text reminders to clients automatically that would be amazing!

I have loved using IRIS to keep all my clients and emails organized.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping everything organized in one location. I also like being able to keep track of invoices and send them through IRIS.

Cons: Would love to be able to use IRIS to schedule sessions (mini sessions) and have them pay for deposits.

I love Iris Works, it's easy to use and I've never had any big issues.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love the functionality of it, especially from a client's end. The invoicing and contracts have been my biggest savior!

Cons: I wish there was more you could do with it. I feel limited in invoicing as well as emailing options.

I have not had any trouble with the software, it is easy to use and affordable!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the contract and the different forms that you can create for your clients. This is one of the main reasons I'm selecting this software, the clients information and contract is all in one area.

Cons: I wish there was an app for the program to access quickly. The app would allow me to sign up clients on the spot instead trying to navigate on a small screen like my phone.

Use Iris for my photography business

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Helps keep me organized, automated workflows and I love how professional it makes me look for my clients

Cons: Slow to release new features. Wish there was a booking feature, or at least a time line of when we might see it!

Iris completely changed the organization of my business for the better!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the workflows. It is super helpful to have the email templates. It makes my life so much simpler in getting back to clients.

Cons: I wish I could merge my clients. For some clients I have them in my sytem a few times because they have emailed me through my lead page more than once.

Overall: Overall organization. Iris is a central way for me to keep up with everything related to my business.

I've really enjoyed having iris works, it's definitely helped with my sanity.

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how easy it is to use and it's not overly complicated. Learning the system was a piece of cake.

Cons: I'm finding out though that it doesn't do everything I would like it to do that I see other platforms implementing already. My biggest con would be the workflow triggers. I would like something to trigger say after contract is signed as opposed to so many days before session. That's too generic. Plus the lead form doesn't match my style on my website. I'd like to be able to brand it to me not Iris.

IrisWorks is great for organizing workflows, emails, contracts, and invoices - all in one place!

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: You can do soooo much in one place! Interface with Stripe and PayPal for invoices, upload contracts, set up questionnaires. It's really simplified my life in so many ways!

Cons: I would love if it had a scheduling feature - allowing clients to see available dates and choose them. There is also a gallery feature but I honestly feel like the gallery pricing is not competitive so I have no utilized it. Lastly, there can be some growing pains with getting it set up when you first start, but I feel like that's true of all studio management software.

Capterra-loader

It has been a life saver.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user friendly. It didn't take long for me to figure out how to set everything up and get started.

Cons: I really wish I could do invoicing a little differently. I have to create two invoices for everyone since I do a retainer and then the rest due a couple of days prior to session.

Overall: It made my life much easier in getting clients started with each session.

Great, easy to use!

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Keeps all my client info in one spot. Easy to use, and access client info. Clean and modern look. Very organized.

Cons: How it integrates with Shootproof, I think this could be better. Sometimes my client info doesn't show up in Shootproof or Iris, or vice versa. Get rid of that location pop up every time I open up Iris works, please!!

Simple to use - once you have got to know it.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I have an easy to access client database, with lead forms creating the data I need. I like the templates I can create for emails and documents and the questionnaires male sessions far easier for me.

Cons: Limited for UK users- especially invoicing. It is the area I am most disappointed in.

I find some of the menu flow disjointed too.

Very user friendly & makes bookings easier

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The organization is the best factor. I stay ahead of planning and the weather info is so helpful. Sending contracts and files is so smooth and easy for both myself and clients.

Cons: The only factor Ive noticed is when there are multiple of one client, detecting if multiple users with the same email would be helpful.

Overall: More organization.

Has what I need, but too much clicking around.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can do scheduling, billing, contracts and everything I need in one place. The support team is very helpful, and seems committed too.

Cons: How many clicks I need to get things done. I should be able to get from the calendar, to my client without having to go back through the client tabs. Invoicing, emailing. There's a lot that I should be able to get in and edit, without having to go through 5 clicks to do it.

Overall: I recommend it often. I love having it all in one spot, nice and easy to work with.

Capterra-loader

Iris has automated a ton of my typical workflow and helped me stay organized.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how I can easily keep track of a workflow and communication for each of my clients. It's easy to use and saves me a bunch of time.

Cons: I really don't have too many complaints. I feel like it's a bit expensive, but not so much that it's not worth the time it saves me.

Overall: Organization and saving time through by automating my workflow.

Great for Photographers

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it has so many options. I love how it is fairly easy to navigate. It has contact information, and click on the customer to see all their information and forms they have submitted. I like that you can see the emails you have sent them.

Cons: I would like for it to let me see the entire forms that are submitted. I wish that the clients/leads had a way to see from the dashboard when it was submitted/ converted and/or booked a session.

Overall: All client info in one spot.

Allows me to have everything in one place and organized!

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can streamline everything from the client's inquiry to the final email with the gallery reveal and be able to see every interaction between me and the client.

Cons: Having to go back to add in invoice lines or back to add client from the calendar before being able to add an event with a new client.

Iris-Works has changed my business for the better. I am not organized and it runs flawlessly.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it sends out atuomatic emails to clients. It saves me time, valuable time I need to do other things.

Cons: I cant think of anything. Well I do wish there was a place we could put expenses, like receipts for my accountant end of year. I do know they work with Quickbooks but I dislike that program.

Iris Works makes running my own business easier everyday

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love that most of my client contact is in one place: invoices/sent messages/contracts/questionnaire results

Cons: I have waited over a year for multiple payments on an invoice and haven't seen that yet. It creates more paperwork and is sometimes confusing for clients getting numerous invoices for one session.

Love Iris Works, it is a great value for the money!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that it has a location feature, other sites do not have this. I also love that you can customize your client profiles with pictures and the ease of the client questionnaires.

Cons: Don't like that this software doesn't handle taxes or revenue easily. I am looking for a software that does it all.

Very easy to use. Could make better use of user suggestions.

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use. Staff are very helpful if help is required. Saves me tons of time everyday doing tasks that would take up far to much of my time.

Cons: Developers should implement changes faster. Changes seem to take several months. They should also address feature requests that are highly requested.

Couldn't Run My Business Without It!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there are SO many features like questionnaires, contracts, galleries, email templates, and the workflows are a huge help. The customer service is friendly. The interface is really easy to learn. You can totally customize it to your brand! And the fact that it syncs with my Google calendar is also a huge help.

Cons: Cons... they need an app. Something this awesome should have an app. They need to make it to where multiple clients (I'm a photographer and shoot families and couples) can sign a contract and be added to a session instead of being added all one at a time. And the galleries need to be able to be watermarked and customers should be able to download the entire gallery, not just one or two at a time.

Overall: Time organization, task organization, customizable branding, contracts, surveys, automated emails

I have thoroughly enjoyed my Iris Works CRM! It's so nice I know that my workflow is done for me!

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Workflows!!!! I love that it is done and clients are getting the emails needed to give info an answer questions for me!

Cons: I do wish it offered online booking for clients. That would give a tiny bit more piece of mind and clients like that option to book when they are ready.

Game Changer

Feb 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My business is so much more organized! The customer service is phenomenal & they're always updating & improving the software.

Cons: The desktop application is great, but because I access it while I'm with clients out on shoots, I wish it was also accessible via a mobile app.

Good overall product, but needs to be better thought through from the user perspective.

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Everything all in one place. The program consolidates emails, invoicing, scheduling, etc. Makes life simpler.

Cons: Not logical search functionality, can't search by company name, can't search by most recently added lead/client.

Not built for international customers AT ALL!

Iris has made it so easy to keep track of clients and their info

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it streamlines inquiries letting me create templates and automatic responses when someone inquires. Makes reply to clients so much less daunting because I already have the words written instead of trying to think of something personal to write ever time.

Cons: Nothing that I can think of. Actually it would be nice if there was an app for your phone that was set up for phone instead of having to use a normal browser.

Overall: The software stream lines my work flow allowing me to spend more time in other areas vs creating unique emails and separate emails for various parts of my work flow. Allows me to set up a work flow and automatically send to clients.

It's helped me stay organize and manage the essential functions of my buisness

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how easy it is to use and how professional it looks to my clients. I also like that it's a Mobil friendly site.

Cons: It could have some more functionality. It needs more metrics, more tax reporting, maybe a calendaring feature for. Lienta to see availability.

Iris has been great for client communication! Automated emails, work flows, and contracts etc.

May 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Workflow, automated emails, contracts, and client tracking are among the best features. Also, invoicing is good.

Cons: There are several features I feel iris is lacking. A booking feature was to be added when I joined almost 2 years ago but still hasn't been added.

Clunky software. Lost leads. Customer service enable to help although they are responsive to email

May 16, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Automated Workflows. Now that I've invested the time and money to set it up, it doesn't make sense to move to a new platform.

Cons: Clients not linked to events or their profile/contact info so when you open your events, you cant reach any info about the event.

AMAZING! This system has changed my business completely! It has changed my day to day life!

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to stay organized now! And my clients get their information now! It's a win all around

Cons: The only problem I've ever had is with the goal numbers, I just couldn't get it to work! But, it hasn't been a game changer or anything

Overall: Keeping me organized

Iris works transformed the backend of my business!! Forever grateful!

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer Service is exceptional. Iris Works has streamlined my workflow. I am more organized with Iris Works!

Cons: I wish I could control the fonts and have a more customizable layout and design for documents, questionnaires, forms and invoices.

Iris keeps us organized

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Invoices and contracts. Ease of sending these. Dashboard, to do lists, easily get my total sales for taxes

Cons: We'd like an app, the calendar is glitchy, anytime I hit a client's name from anywhere I'd like to be taken to their details

Iris Works is a game changer for photographers. Period.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Saves me so much time and sanity. Helped me save money on printing contracts which pays for the membership alone! Sending automatic emails is the best feature. No better way to impress your clients.

Cons: Not much to complain about. I know there is still room for more features which I am excited for. I personally have gotten behind on the check list of items. Waaaaay behind. I wish there was a select all option to delete them so I could start over. Also, push notifications for my Mac would be awesome when I need to complete something. This is a fantastic product. Sky is the limit.

Iris works is so user friendly! The automated emails is like having a personal assistant!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The automated emails are amazing!!! I love not having to confirm my own appointments and I can send invoices instantly!

Cons: I wish there was a way to see what income I made month to month. The book keeping end could use a revamp.

Iris does a lot for my business. It's simple and easy to use.

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the automated workflows and client capture. I like how my appointments can sync to my calendar.

Cons: I wish I could send documents from the clients page and not have to go to documents to send. And I wish it had more area for leaving notes about sessions or orders. I also wish I could see what documents or emails I have sent to the client.

Overall: It helps me keep my business organized.

Super helpful

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of scheduling took loads of time off the management side of my business so I can concentrate more on taking and editing photos. Also I love the work flow button to know where I need to push more in certain months . I also like the invoice options. This software keeps me right on track. I wish I would of done it sooner. The price is also great.

Cons: More options for session types I'm a sports photographer would be great for some options for that since I do a lot of those, a work flow for that as well would be fantastic as well as possibly a thank you for booking to send to the groups. Possible thinking to a store front like zenfolio or millers would be awesome to send to clients right through the page

Excited. Annoyed. Happy. Dislike. Love. Lol.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love being able to customize questionnaires and contract. Having clients be able to view and fill it is amazing.

Cons: I don't find it super user friendly. I wish it was a little more customizable. I wish it had more of a file system for my clients. I like how under the main clients name there is a wedding date, but being a senior photographer I wish that was a birthday.

Iris Works really Works! The best client manager I could hope for.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it connects to my calendar so I can keep up with what's happening while managing in one location. I also love the workflows and pre written emails that helped me use it immediately.

Cons: There isn't an app yet. Sadly and not necessarily sadly, most of my working happens on my phone, I send invoices from my phone and get inquiries when I'm not near my office and sending contracts and print permissions on the go from Iris isn't always doable from the phone browser.

Overall: Client manager and automatic workflows with email and calendar intergation.

Quick, easy, and seamless.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I LOVE that I can book appointments, send contracts, and invoice in the same place. It's helped me SO much with keeping my schedule and my clients organized.

Cons: I wish IRIS had a self-booking feature for clients. It would be great if clients could go to my IRIS and book their own appointments with previously blocked dates and times.

Iris Works has helped me tremendously with my daily tasks in managing, scheduling and communication

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a very simple but powerful user interface and the tasks it can perform are easy to understand and edit for on personal preference.

Cons: There are a few fields of client management that this software doesn't cover just yet, although they are constantly adding new features.

Overall: I safe a lot of time with scheduled tasks in my day to day client management

This has totally streamlined my business!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use workflows, contracts and questionnaires, plus client records. Also love the fact that it sends all the client details to Shootproof and creates galleries.

Great app for managing client information and sending contracts and questionnaires out!

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how I can quickly send contracts and emails to my clients! And it's awesome that clients can just digitally sign their contracts. The questionnaires are super easy to customize.

Cons: I wish it was a bit easier to navigate through the app. Sometimes I forget where to find certain things. I'm so glad that we are now able to resend contracts without completely redoing them. I wish they had additional features like sending out a newsletter to clients or having a way for people to sign up for photo session times.

Iris Works tripled my business the first year I subscribed. It makes life so much easier!

Mar 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that you can send contracts, invoices, print releases and questionnaires is amazing! It's nice to go paperless and have everything connected right to your client. It's great how the calendar syncs to your phone, so you always know what sessions are coming up next!

Cons: I wish there was a way to pause the subscription for Maternity/Personal leave! Although I will probably keep using it the entire time. Other than that, the only con is I wish I would have hopped on board sooner!

Changed my entire business

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Ahhh how I love Iris Works. Seriously has de-stressed me SO much and has allowed me to focus on what I love (instead of putting checkmark after checkmark on an Excel spreadsheet of client names...trying to remind myself to not forget any step along the way!) Iris does it ALL for me, and I just log in to find out what I should be doing that day. No more wasting time copying and pasting emails and then checking my "sent" email messages to see if I actually did what I was supposed to. I literally could go on and on and on. They have thought of almost everything...and the customer support is AMAZING! If you think of something new, they consider adding it! And, unlike several companies I have used in the past, they ACTUALLY DO add a ton of things that photographers recommend!! They get things done! Worth every single penny.

Recommendations to other buyers: I LOVE it.

Overall great tool but has room for more functionality and improvement.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that it keeps everything organized for me and has an easy to view calendar. I really like the automated parts or the workflow.

Cons: Needs more functionality and detailed items to make workflow complete. Currently I'm still doing workarounds for things that I think should be easy updates.

I appreciate how seamless the process is as well as how everything looks the same.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that all of my contacts are able to get forms etc. Each email that is sent out to client even the forms are perfect and they flow out seamlessly.

Cons: I feel like I need to invest more time into learning the software. There is probably more to it that I need to learn!

Fairly easy to setup, however functionality is missing that will truly impact my business.

May 16, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Invoicing and integration with QB.

Ability to create "groups" to export client contact information for marketing campaigns

Cons: -Lack of lead tracking and reporting

-Lack of overall business management reporting

-This is still more wedding photography friendly than helpful in managing a general studio

-Inability to create a new lead within an existing client (new lead is not a new client; new leads can come from existing clients - repeat business!)

-Inability to capture/track communications/interactions/information in any place other than "Notes"; cannot track phone calls or emails

Overall: Ease in submitting quarterly state sales tax

It has done for the most part what I have needed.

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Being able to send contracts to clients and invoices through PayPal. Keeping all clients in one place is nice too.

Cons: That it doesn't show when invoices are paid through PayPal. That it's not linked. And that I have to manually go in after and put paid for this.

great system to work with

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very organized and user friendly and I dont know how I was functioning without it. Love how professional it is.

Cons: that it doesnt sync with my google calendar that I share with another person other then that it works great

Overall: professionalism when sending emails out

I haven't had any problems and I love being able to send out my contracts easily!

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to send out digital contracts, keep all my sessions on a calendar, gives reminders, and you can send questionnaires.

Cons: I don't like that I can't send out an email without there being a template and I don't like that you can only use paypal for the invoices. I don't want to use PayPal because there are fees. I use Venmo and it'd be great if we could link the invoices with a different program instead of having to use business Paypal.

Capterra-loader

Incredible, totally useful

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's affordable and easy to use, totally useful, My favorite feature of Iris Works is their automation of workflow. I can now send my emails to my clients automatically, saving me a lot of time, ALL IN ONE!

Overall: saving me a lot of time, too much helpful

I have used Iris-Works since 2015. I could NOT imagine my business life without it.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I LOVE the ability to customize everything I send to my clients. I love the workflow and how things customize to how I want it to be.

Cons: I wish I could duplicate the the questionnaires and workflow and then tweek it from how I have it previously set up without making a whole new one.

Capterra-loader

I absolutely love the tools provided to me by Iris Works!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything that Iris works has done for my business organization and the ability to sink calendars, the fact that I am able to manage my clients in one great spot all while providing great customer service to my clients. This is for sure a win for my business.

Cons: The ease of use on a mobile device isn't where I would like it to be. I would love an APP version for my phone so that I can use the system better on the go!