# Iris Works Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Iris Works the right Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149597/Iris-Works/reviews --- Iris Works 4.6 (218) [View alternatives](https://www.capterra.com/p/149597/Iris-Works/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Iris Works Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Heena K Client Services Lead- EMEAMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Incredibly user friendly“ June 16, 2024 Heena K Client Services Lead- EMEAMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “Not very integration friendly“ June 16, 2024 RM Rachel M OwnerPhotography, Self-employedUsed the software for: 1-2 years. “As a business owner, you deserve a superior system, attentive support and clear communication.“ December 5, 2021 SJ Shaun J Compensation and Benefits SpecialistFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The system could be a little more intuitive at times and some aspects of its functionality can be slightly difficult to completely understand when starting out.“ February 21, 2023 RM Rachel M OwnerPhotography, Self-employedUsed the software for: 1-2 years. “Online scheduler was easy to use“ December 5, 2021 RM Rachel M OwnerPhotography, Self-employedUsed the software for: 1-2 years. “During this time, I experienced multiple issues with software performance and lack of customer support.“ December 5, 2021 AM Aimee M OwnerPhotography, Self-employedUsed the software for: More than 2 years. “It easily connects to my iCalendar, Shootproof, & Square! “ October 9, 2020 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Deirdre L. Owner/Photographer Photography Used the software for: 1-2 years ### "Awesome Management Program" January 4, 2019 5.0 This program helps me with time management and organization. I can do pretty much everything I need to do through Iris Works, which is awesome. My life is pretty hectic and keeping myself organized and streamlined is worth its weight in gold. Pros I love how synched everything is. There are a couple of features I would add, but they take user requests into consideration and are constantly working to improve and incorporate our requests into it. The customer service is both quick and helpful. Cons My only complaint at the moment is that you can't do a payment plan setup with invoices, but I think that is something they said they are working on. Review Source Michael S. Creative Visionary and Owner Photography Used the software for: 6-12 months ### "A must have for ANY photographer!" January 14, 2019 5.0 Bottom line, Iris Works saves me time! Once you get everything set up it makes servicing clients a breeze. That's important because I can focus more on creating and less on processes. Pros Iris Works takes the hassle out of many of the day to day operations for my business. I like being able to quickly enter clients, send them important information about setting up their shoot and how easy it is for clients to pick a date and book their shoot. Additionally - and most importantly - Iris Works EXCELS at providing stellar customer support and they are keen on listening to feedback and implementing improvements to their offering. Seriously, you simply can't go wrong by choosing Iris Works Software! Cons If I had to be picky, I'd say that their lead page could use a refresh and be more customizable. Also, applying more customization to forms and invoices overall. Review Source MM MEGHAN M. Owner/Priciple Photographer Photography Used the software for: 1-2 years ### "I am ready to leave and go to another service." May 22, 2018 2.0 Organization of my client information. Automated emails. Pros The way my client information is organized and accessible. I like the automated emails. I like the client questionnaires. Cons \*No automated invoicing as part of the workflow. This seems like a no-brainer. If I want a studio software to do all the work for me- invoicing is part of that work! \*The way that inquiries are displayed(hate that I have to "make them a client" in order to unbold them from the clients portal. Inquiries get lost because they are not marked as "answered" in the client portal. \*I hate that I have to create an entire workflow just to send client a contract. If I need to send them a different contract that the one in the normal workflow I have to build an entirely new workflow to send it to them. I hate that I can't send them a workflow with a slightly changed contract. For example- I have a wide variety of mini-session pricing depending on the time of year and type of mini-session. The pricing is really the only thing that changes on the contract. Yet, I have to build an entirely new workflow every time I set up a different mini-session pricing. Why can't I just be allowed to adjust the price in the contract when I go to send a workflow? \*I wish there was an easier way to see what clients have actually completed their workflow without having to individually go in to each client's page and click around. I often have mini-sessions with 14 families in one day. I can see them all on my calendar in the portal but there is no easy way to see all of them in list form and see what contracts and questionnaires have or have not been filled out for the day. SO MUCH MORE! Review Source Response from Iris Works May 24, 2018 Hi Meghan - I'm sorry to hear your disappointment with our system and our capabilities. I'd like to address a few concerns. You are definitely able to modify a contract, and do not need to create a new workflow in order to send a contract. You can manually send a contract, modifying it before sending. I completely understand your concern and frustration with no automated invoicing. We are in the process of adding this capability. And lastly, the frustration you have with not being able to see all completed/not-completed questionnaires and contracts is a shared frustration. Our team is already mapping out a solution to this. I hope you'll give us a chance to address some of your concerns! Stephanie B. Photographer/Owner Used the software for: 1-2 years ### "I use Iris works for every session I book it makes my life so much easier!" May 15, 2018 5.0 less thinking more time for family and getting work done such as photographing and editing. Pros I like that I can keep information about my clients and that I can set it up so that it automatically reminds my clients of their sessions so that i don't have to and I have had less people not show up for their sessions. It makes it easy to keep track of things I need to get done for each session. Cons the only thing that I don't like is that there isnt an app or anything for it its all on a website I would love it that much more if It was directly on my desktop and phone and easier to access. Review Source Ebony F. Partner Used the software for: 1-2 years ### "A GAME CHANGER!" May 15, 2018 5.0 Pros This software is efficient and very well thought out. It is perfect for almost anyone in our opinion, specifically the everyday visual artist/photographer. We have used Iris-Works for over a year and wouldn't trade it for any other. Not to mention, the customer service is AMAZING. Cons No negatives. They're always updating and upgrading. Every time we write and give feedback they are so quick and efficient about rolling it out. Love it! Review Source Kimberly L. Owner/ Photographer Used the software for: 2+ years ### "Everything with the use of Iris has been smooth with easy set up." May 15, 2018 5.0 Pros I love the automated email feature. Also, the to do list keeps my tasks in order. The customer service/staff is personable and friendly! Cons I would like to be able to send email campaigns to clients and track the opens/delivery/link clicks. Review Source Amber S. Photographer Used the software for: 1-2 years ### "It has been a life saver." February 27, 2018 5.0 It made my life much easier in getting clients started with each session. Pros It's very user friendly. It didn't take long for me to figure out how to set everything up and get started. Cons I really wish I could do invoicing a little differently. I have to create two invoices for everyone since I do a retainer and then the rest due a couple of days prior to session. Review Source Jenny R. Owner Used the software for: 1-2 years ### "Iris has automated a ton of my typical workflow and helped me stay organized." May 24, 2018 5.0 Organization and saving time through by automating my workflow. Pros I like how I can easily keep track of a workflow and communication for each of my clients. It's easy to use and saves me a bunch of time. Cons I really don't have too many complaints. I feel like it's a bit expensive, but not so much that it's not worth the time it saves me. Review Source Kristin R. Owner & Photographer Photography Used the software for: 1-2 years ### "Great management platform for photographers" January 2, 2019 5.0 Email and client management with iris has changed the way I monitor my business - it’s great Pros I’m a small business and it’s an easy way to keep track of client records. Cons Certain features I’d really like aren’t available yet but the team works hard and constantly adds new features so I’m hopeful. Review Source Hasan S. Graphic Designer Graphic Design Used the software for: 6-12 months ### "Managing studio made way easier." September 23, 2020 4.0 I was happy using Iris Works. It made studio management really easy. Pros User friendly UI. Time saving really. Automated client leads saves up a lot of time. Constantly being updated and improved. Cons If there was an option to include a reminder email to invoices I think that would've been great. Website is not that great compared to the app. Review Source JM Jenni M. Owner/Photographer Photography Used the software for: 2+ years ### "I am a homeschooling mom of 5 and there is no way I could run my photography business without Iris!" March 1, 2018 5.0 IRIS allowed me to reclaim my sanity and time. I spent so much time worrying, and going over my lists, and scheduling reminders, and writing out emails... IRIS took all of that and automated/organized every bit of it, where I don't have to think about it at all. Choosing IRIS was the smartest thing I have done for the business side of my business period. Pros Iris allows me to stop stressing about something falling through the cracks. With so many balls in the air, I was constantly worrying about forgetting things or making a mistake. Between the automated workflows that gives me confidence that all of my emails are going out on time, the to do list items, so I know I didn't forget a deadline, to the templates that save me so much time! I love that the entire site is mobile optimized and that I can run my business from my phone if I have to. I have every piece of information with me no matter where I am, giving me the ability to provide quick answers and great customer service without having to wait until I get home to my computer. IRIS has also saved me a lot of money! I would have had to hire an assistant long ago, if I didn't have IRIS to automatically do much of the behind the scenes tasks. In fact, there are SO MANY little things IRIS does, that I actually have more confidence that they are being done, on time and correctly, than I would if it were a real person doing them. lol Review Source JN Jennifer N. Owner Photography Used the software for: 2+ years ### "I have been Iris Works to keep my clients and sessions organized for over 2 years now." May 18, 2018 5.0 Keeping my clients and schedule organized. Pros I like being able to create client profiles, and being able to add notes for each session as well as be able to look at that client's history. I really enjoy the ability to attach a form and contract to emails for my clients and keeping those on file as well. Cons There has been a couple features missing to make my workflow more efficient that I have made requests for with Iris Works and they haven't been created it. My biggest drawback is not being able to access my client through the calendar. For instance - when I click on a session I can see my client's name but to access that client's profile I have to leave my calendar to the client section and search that client to see additional information such as the form my client filled out for that session. I would like to be able to click on a session from the calendar and access that information more efficiently - especially for the days I have multiple clients. Review Source Jennifer R. Owner Used the software for: 1-2 years ### "An essential tool for my business! " May 15, 2018 5.0 Pros It's easy to set up and use. Quick for me to set up a client and send an invoice as well as easy for my clients to pay. Cons I wish it had a few more features. When it comes to doing my sales tax if there were more ways to sort the months and categories that would be helpful. Also if there was a way to put in appointments and then send text reminders to clients automatically that would be amazing! Review Source EB Elizabeth B. Photographer Photography Used the software for: 6-12 months ### "Lacking" May 15, 2018 3.0 It got me started in organizing my business and made me realize I needed something more robust. Pros For me this was a gateway software into realizing I needed a client management system. I also liked that it connects with Shootproof in-creating and linking to galleries. It's pretty quick and easy to figure out. Does all the basics. Cons Lots of little things that really added up quickly for me: 1) Rude customer service. When asking about a feature, curt replies were given. 2) Linking through clients, documents, invoices should be seamless and back and forth. 3) Entering an address should generate a map link 4) Entering a phone number should generate call link 5) No automations. 6) What ultimate did it for me is when I started looking at other similar products they did all this, more, better, and for the same price. Why would I continue to spend hundreds of dollars on a product that hasn't been updated (and is basically just a pretty Access Database) in the year I've used it. Product updates had been promised and I hadn't seen a change. Time to go. Review Source VR Verified Reviewer Owner Used the software for: 1-2 years ### "I didn't have a client management software before Iris Works, making this step has been lifechanging" May 15, 2018 4.0 Pros I like that is it easy to use, didn't take too long to set up and is made specifically for my industry. My favorite features are the email templates and workflow by session type, along with the automated emails. I have saved SO much time and effort by automating things and my clients have praised me level of communication. Cons The software is pretty simple and there are some basic features missing, like being able to sort client list alphabetically, or being able to click the assigned client in the to-do list and going right to their profile. Also, it seems like it takes a long time for them to roll out new features and fixes to common requests. Review Source JT Jennifer T. Owner/photographer Photography Used the software for: 1-2 years ### "This makes my life so much easier!" January 2, 2019 5.0 Pros The exceptional customer service is what really sold me on the software. Anytime you start working wiht something new - there is a learning curve. The people at Iris Works are always available, helpful and super friendly when one needs help. The speed at which a request for an option was put into reality was mind-boggling. I always recommend this software whenever a colleague is asking for studio management software. Everything is together, invoicing, contracts, contacts, questionnaires. And it's so easy to use. Cons I still have to search for items like my billing cycle or the last invoice from Iris works to me, when does my contract expire.... When I find it - I understand why it is where it is, I just have trouble finding it in the first place. I guess because I don't need it very often.... ;-) Review Source Twyla P. Photographer Photography Used the software for: 1-2 years ### "Iris Works really Works! The best client manager I could hope for." May 22, 2018 5.0 Client manager and automatic workflows with email and calendar intergation. Pros I love that it connects to my calendar so I can keep up with what's happening while managing in one location. I also love the workflows and pre written emails that helped me use it immediately. Cons There isn't an app yet. Sadly and not necessarily sadly, most of my working happens on my phone, I send invoices from my phone and get inquiries when I'm not near my office and sending contracts and print permissions on the go from Iris isn't always doable from the phone browser. Review Source KH Kristin H. Owner/Photographer Photography Used the software for: 1-2 years ### "Great client management system" January 2, 2019 5.0 Overall my experience with Iris Works has been very positive! It has made contacting clients so much easier with the automated workflow systems and I get contracts back from my clients so much faster than emailing them a .pdf! They all love that they can e-sign on their phone. I think it makes me look much more professional. Pros Iris is super easy to use and good value for what you pay. I like that all of the automatic emails and workflows are customizable. The automated email system works great and saves me so much time! Cons I wish that the system came with a more mobile-friendly app. I like that I can access my online account on my phone, but it can be cumbersome to use and I think if there was an app specifically designed for using on your mobile phone it would make using the system on my mobile phone so much easier. Review Source SW Shelby W. Owner/Photographer Photography Used the software for: 2+ years ### "Easy to Use Studio Management Software" January 3, 2019 5.0 Love keeping my clients all in once spot and organized. It helps me know what is coming up on my dashboard. I use it for my invoices and they are processed through Square! That is so nice and makes that process very streamlined for me. Pros Iris Works was so easy to set up and start using right away. I use it to track my clients information, invoices, products and schedule. I love that you can send attachments, contracts and invoices to my clients. I can set up email templates and then go back and use it again and again. Love the value! Cons I wish the lead default did not pop up when I go to my clients...I wish it showed only my active clients right away. I also wish it had a wall display configuration, but for the ease of use and set up there is a wonderful value. I wish it also had a place to put expenses so you can track both income and expenses. Right now, it is income only, but it does integrate with Quickbooks. Review Source MB Mary B. Photographer Used the software for: 2+ years ### "Iris Works has been the best decision I have made since starting my business. " May 18, 2018 5.0 Pros The booking features including work flow, questionnaires and contracts. The business side of my business has never been so easy. I feel like I can stay on top of tasks without anything slipping through my fingers under the radar. Totally game changer. Cons I still haven't figured out invoicing through Iris but that's probably user error and lack of trying. I also haven't used the goals metrics yet. Overall I'm very happy with everything Iris has to offer! Review Source JB Jamie B. Photographer Photography Used the software for: 6-12 months ### "Why I Chose IrisWorks" August 21, 2018 5.0 I love iris works. I did free trials fot many different programs and iris works is the easiest, most cohesive option. Pros I like that iris works is all in one. It keeps almost all of my client info/buisness info in one place. Easy to use, and everything is branded with my company logo, so it all looks so professional and cohesive. I also LOVE the new booking feature. Cons I wish it integrated more with shootproof for galleries, or had its own galleries to use so it would truly be all in one. It connects clients to galleries, but not to any purchases the client makes through those galleries. If this could be done, and maybe also add in a section like quickbooks for tax purposes omg it would be absolutely the perfect software. I would pay more. Review Source CD Cynthia D. Owener/Photographer Photography Used the software for: 2+ years ### "I can't say enough about this software! It's been a lifesaver!" January 2, 2019 5.0 I truly needed this software, and now I feel streamlined and ready to concentrate on editing... Pros I was a full -time legal secretary / photographer working 80 plus hours a week and there was no way to keep up until I discovered IRIS Works. I thought I was going to have to hire someone to work my back office and now it run's itself. Cons techincal support needs call in number. Hands-on terminal support needed Review Source TD Thea D. Owner Used the software for: 2+ years ### "This program has saved my life my marriage and my brain! " May 15, 2018 5.0 Pros The ability to keep it all in one place. Before iris I had a pretty poor system for keeping up with info and as my business grew and my husband came in to handle the client side we had to make a change and I'm so glad we did Cons I wish there was a Mobile app so that when not at the computer it a little easier to log on an app and get client info sent while sitting on the sofa Review Source KW Kellyn W. Lifestyle Photographer Photography Used the software for: 6-12 months ### "Game changing" February 27, 2018 5.0 creates a seamless workflow that looks professional when sent to my clients! Pros Iris Works has saved my time and my sanity! Before Iris Works I was managing multiple software accounts for my business. I was spending so much time on the computer sending emails and less time doing the job that I love! Now, all the programs I used to manage separately are in one place! My favorite feature of Iris Works is their automation of workflow. I can now send my emails to my clients automatically. Taking this time sensitive piece out of my workflow has been a game changer for my business! Cons Create the ability to directly send a questionnaire to a client without having to add it to an email template. Review Source KB Kimber B. Photographer and Owner Used the software for: 1-2 years ### "Easy, helpful, keeps me organized " May 15, 2018 5.0 Pros I love that Iris works keeps track of everything for me. I can keep notes about clients and their families and have a detailed calendar. I also love that program sends out all the emails that I want to send, but may not have time or remember to. It helps me keep track of payments and what I've earned this year versus last and therefore helps me break through new goals. I just love everything about it. Cons There nothing about this program that I don't love! It has completely changed my workflow and my business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.