Capterra Logo
Helping businesses choose better software since 1999
TaskRay

Reviews of TaskRay

4.3 (20)
advisor
Talk to a Capterra advisor for free and get results within 15 minutes.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • I like how you can visually see where you are in a project and that it adapts based off when tasks are accomplished.

  • Great experience with the platform, the integration is seamless and easy and the customer support is superb.

  • TaskRay is great for collaborating on projects and keeping track of the tasks to get the work done. Chatter is a handy way to share info with teammates on progress.

  • It is really nice being able to customize work tasks by assigning it to different and/or multiple people. It is super easy to change the status of the tasks too.

Cons

  • Hard to set up dependencies without shifting all dates.

  • It can be glitchy sometimes and has some weird quirks.

  • It might be the way it’s set up for my office, but it’s really tricky to learn because it can do so much. I can never find what I’m looking for, and our team is not using it the same way.

  • I don't like that there when there are multiple duties, you have to scroll over on the screen to see what stage of the process they are in.

Showing Most Helpful

Showing 20 of 20 reviews

Sort by:
Beju L. avatar
Beju L.
Chief Revenue Officer
Consumer Goods, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 13, 2018

"Great app, but doesn't come cheap"

Overall: Great PM app, but very expensive.

Pros: If you need to be able to tie your projects to salesforce object this is a great solution. Has most PM functionality that you would be looking for and is fairly easy to use.

Cons: A little slow since its running inside SFDC and costs a ton if you factor in the requirement of SFDC seats for people who wouldn't otherwise use SFDC.

Alana T. avatar
Alana T.
Senior Customer Success manager
Education Management, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
June 13, 2022

"Genius Product - Ease of Use Could be worked on"

Pros: I like how you can visually see where you are in a project and that it adapts based off when tasks are accomplished.

Cons: It takes forever to mark an item complete or change a date. It takes a while to get used to.

Switched From: monday.com
Reasons for Switching to TaskRay: Monday did not actually provide timelines of our project that were up to date

Vendor Response

By Bracket Labs on June 21, 2022
Thanks for the review, Alana! We're happy to hear you are enjoying TaskRay and we'll share your feedback with our Product team.
Trang L.
Implementation project manager
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
September 18, 2019

"Lacking in a PM tool"

Overall: Being able to see all projects and tasks in one application. The value of this is that upper management can see where everything is without having to come ask the PM's where the project is. Issue is, upper management doesn't know how to use it, so they still have to come and ask the PM's.

Pros: Easy to add projects and cloning. Good to be able to see all projects and tasks in one application. Integrated with SalesForce, so I don't have to open multiple apps, just moving form screen to screen.

Cons: Hard to set up dependencies without shifting all dates. A lot of glitches. No answer to glitches, so there is a lot of workarounds that you have to do. It would be great if you are changing dates, that you can change a bunch of dates at once, instead of individually. For instance, you have 5 tasks that are all due on the same day, would be nice if you can highlight the 5 tasks and change the dates all at once instead of individually. Very time consuming if you have 100 tasks across subprojects that need to change.

Reasons for Switching to TaskRay: Company decision to find an app that is able to integrate with SalesForce.
Max P. avatar
Max P.
Manager, Professional Services & IT
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 27, 2019

"Only Reason to use this is because it is integrated into Salesforce"

Overall: I try not to use this very much. We use it for customer project planning and export the pdf or share with customer. It is not very helpful for much else.

Pros: The highlight of this software is that the it is integrated into Salesforce well. The only reason we went with this software is because our SalesForce admin said this is the gantt charting software is the only one we could get on SalesForce.

Cons: The UI is very clunky. To edit any of the times, settings, you have to go to a settings menu to make changes. You can drag around the time lines but everything else is in a clunky menu.

Switched From: Gantter
Reasons for Switching to TaskRay: Gantter now charges on Gsuite our admin has told us and management wanted a gantt chart that worked in SalesForce.
Rob H.
Salesforce Manager
Information Technology and Services, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
November 7, 2023

"Salesforce Project Management platform"

Pros: Built and integrated onto our Salesforce platfrom for project delivery. Its a large feature rich platfrom for complex business reuqirments and helps us deliver a significant volume of projects.

Cons: Complex and expensive, its not a simple solution, but built more for large complex business needs.

Ashley L.
Account Executive
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 7, 2017

"Taskray has helped us to manager our Open Enrollment Season"

Overall: Organization

Pros: Taskray has made it easy to stay organized during our busy time of year. It give peace of mind that all responsibilities and pending items are neatly listed.

Cons: I don't like that there when there are multiple duties, you have to scroll over on the screen to see what stage of the process they are in.

Verified Reviewer
Senior Salesforce Administrator
Consumer Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: GetApp
February 11, 2021

"Amazing Customer Service"

Overall: Great experience with the platform, the integration is seamless and easy and the customer support is superb.

Pros: The product itself is pretty basic, just allowing better tracking of tasks and projects and allowing for more organization and reporting- however, the customer service is outstanding- people respond ASAP and always get the issue resolved quickly- I've never had a ticket open longer than a day or 2 with TaskRay.

Cons: I don't think the user interface is super user friendly, sometimes it can look a little overwhelming but overall its not bad

Verified Reviewer
Customer Support Manager
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
3.0
Reviewer Source
Source: Capterra
May 16, 2018

"It has been a great way to keep track work projects"

Pros: It is really nice being able to customize work tasks by assigning it to different and/or multiple people. It is super easy to change the status of the tasks too. It has been pretty great.

Cons: It took a while to learn but there is not much to complain about. The integration with Salesforce took a little while

Verified Reviewer
Marketing Manager
Marketing and Advertising, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
2.0
Features
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
November 9, 2018

"Good for tracking work, overwhelming to get used to"

Pros: TaskRay is great for collaborating on projects and keeping track of the tasks to get the work done. Chatter is a handy way to share info with teammates on progress.

Cons: It might be the way it’s set up for my office, but it’s really tricky to learn because it can do so much. I can never find what I’m looking for, and our team is not using it the same way. That means we aren’t consistent and it’s not as useful as it could be.

Kathy L.
Database Admin, Grants Manager
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 9, 2017

"Taskray has been essential in the implementation of Salesforce for our different programs."

Pros: Taskray was bale to divide our projects into departmentalized sub-projects. We were able to easily assign tasks to other staff and follow the progress of the entire project. It was so beneficial to have access to all the different "pieces" of the puzzle.

Cons: Taskray is very well thought out. From the templates we create for similar projects we are able to recreate projects quickly and easily. It was a little clumsy figuring out how to assign taks, but once we got the hang of it it made everything more intuitive.

Vendor Response

By Bracket Labs on June 9, 2017
Hello Kathy, Thank you so much for your review. We're glad TaskRay has helped your teams implement Salesforce. We're glad you were able to figure out how to assign tasks. If you ever run into any other "sticky" areas, please visit our support site at support.taskray.com. We are always happy to help. Thanks, Jamie
William G.
Social Enterprise Analyst/Zero Waste Events Manager
Environmental Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 22, 2019

"A feature-rich project management solution for Salesforce"

Overall: The integration between TaskRay and Salesforce is pretty seamless, but we've had to adapt our sales pipeline a bit. So far, this is working pretty well, but the moment of truth will be further into the event/project planning season, when our team of 2 will be managing about 30-50 projects simultaneously....

Pros: I like that it combines a lot of PM features in a flexible interface that pretty seamlessly integrates with the CRM features of Salesforce.

Cons: There's a bit of a learning curve to tailoring TaskRay and Salesforce to our project management needs, but thanks to a wealth of information on the TaskRay website and a responsive support team, we are off to managing over 100 event and consulting projects for the 2019 calendar year...phew!

Kelly T.
Senior Operations Sales Coordinator
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 5, 2016

"Modacto <3's TaskRay"

Overall: We use TaskRay in many different internal projects and are constantly recommending it to customers as a good project management tool. It helps us stay on top of tasks and activities and plan accordingly.

Pros: The visuals

Cons: NA

Christianna M.
Program Coordinator
Education Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 15, 2017

"Positive and helpful"

Overall: Organization and project management

Pros: The ability to organize, clone, set deadlines, milestones, dependencies, etc. It is easy to get a hold of someone to ask for help or finding resources. Quick to respond and great customer service.

Cons: I need more training because there are better ways to use to software than I have been able to decifer.

James W.
Analyst
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 23, 2018

"We use task ray for project management. "

Overall: Ability to track the progress of projects and efficiency of tasks by members of the team.

Pros: I like that it is compatible with salesforce and that you can easily track your time being spent on each task of a project.

Cons: It isn't the easiest on the eyes. The layout of the software could be more aesthetic which would allow for better and more efficient usage.

Patrick L.
Project Coordinator
Restaurants, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 19, 2019

"Taskray for workflow"

Overall: Taskray has helped keep me organized and on track daily. it does schedule things really well

Pros: Taskray helps keep your day very organized and has great customizability

Cons: It can be glitchy sometimes and has some weird quirks

Dennis M.
Used the software for:
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Reviewer Source
Source: Capterra
December 13, 2016

"Review from Dennis Malinis - Project Manager at Modacto (Minneapolis, MN)"

Overall: I like the tool, it's easy to use. I like how I can grant access to external users on my project team. It has a lot of subtle tips and tricks functionality that isn't intuitive however and can only be learned from a more experienced user.

Kevin P.
Sr. Developer Evangelist
Information Technology and Services, 10,001+ employees
Used the software for:
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
October 4, 2016

"Epic Project Management"

Overall: Used this is 7 orgs. Fantastic intuitive project management. Like Kanban, but force.com based. Good mobile support, and it's pretty speedy too. Wish there was a separate ipad vs. iphone app. with split view support

Lis J.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
October 5, 2016

"Great for project management"

Overall: We used this tool to track salesforce projects on our sales operations and IT teams. It was easy to use and visually appealing compared to other simple PM tools.

DAVID Z.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
October 5, 2016

"GREAT PROJECT MANAGEMENT SOLUTION"

Overall: GREAT CUSTOMIZABLE PRODUCT FOR PROJECT MANAGEMENT. EASY TO USE. CHANGED THE WAY WE WORK. VERY LIGHT SOLUTION

Bob S.
Consultant
Information Technology and Services, 11-50 employees
Used the software for:
Overall Rating
2.0
Reviewer Source
Source: GetApp
September 20, 2018

""