# Primo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Primo Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/149627/Primo --- # Primo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Primo ## What is Primo? With Primo Survey you can design stylish and complex online surveys from scratch or by customizing existing templates from our integrated templates library. You can easily change your survey look and feel with predefined or custom style and you can use a complete set of question types. Distribute your surveys using web links, emails, social media and more to collect responses in real time. You can view a summary of the responses or you can zoom in and analyze a specific answer. ## What is Primo used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Primo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.primosurvey.com&name=Primo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Primo 4.5 (2) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $50 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.7 (1,730) Value For Money 4.5 (2) Value For Money 4.5 (1,367) Customer Service 4.0 (2) Customer Service 4.5 (1,299) ## Primo alternatives [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (2,934)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) ## FAQs about Primo Overview ### What company size and specific industries is Primo built for? Primo is designed for individuals and companies of any size that need to collect feedback from customers or other respondents. It is not tied to a specific industry, so it can fit general business, service, and research use cases where survey responses are needed. Features and Usability ### What are the key features of Primo? Primo offers survey builder tools with customizable templates, question library, question branching, and skip logic for creating structured questionnaires. It also includes multi-channel distribution, mobile survey, offline response collection, and URL customization, plus support for audio, images, and video and data analysis tools for collecting and reviewing responses. Integrations ### Which third-party tools and platforms does Primo integrate with? Primo integrates with Dynamics 365, HubSpot Service Hub, NetSuite, and Salesforce Platform. These connections cover CRM, customer service, and ERP workflows, giving teams access to customer data, service records, orders, and sales activity across systems. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Primo offer? Primo provides documentation as its training option for teams getting started. Documentation gives users written reference material for reviewing setup steps, learning product features, and finding answers during implementation or later use. Getting Started and Support ### What customer support options does Primo offer? Primo provides 24/7 live rep support. Support is available around the clock through live representatives, giving users direct access when issues come up. No reviewer feedback is available to describe response times or helpfulness, so the support experience cannot be further assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Templates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Multi-Channel Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Offline Response Collection 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Practice of collecting data and responses for market research/surveys without an internet connection Question Branching 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Primo 13 features Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Protect sensitive data for digital privacy Create and send email blasts/campaigns Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Practice of collecting data and responses for market research/surveys without an internet connection Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Skip over or route respondents to different questions based on their previous answers Allow media to be embedded in the question or answer options Create and manage surveys Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version Basic $50.00 Per Feature,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Devendra Kumar S. Manager Information Technology and Services ### ""Experience the Power of Primo Software: An Unrivaled Solution for Businesses of All Sizes"" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 24, 2023 My overall experience with Primo by visarity has been very positive. The software is easy to use, and the customer service team is always willing to help out if I have any questions. Primo has enabled us to simplify and streamline our data management process. We can quickly and easily access and analyze data, which has allowed us to make more informed decisions. Additionally, Primo has enabled us to reduce our data storage costs as we can store all of our data in one central location. Overall, we have been able to realize significant cost savings and improved decision-making thanks to Primo. Pros I have been using this software called Primo by visarity for more than six months and I must say that I'm very impressed. The features are intuitive and easy to use and the integration with my existing business processes was effortless. The most impactful feature for me has been their Automated Workflow. They made it so easy to automate the most time-consuming and tedious tasks, allowing me to focus more on the important parts of my business. The reporting and analytics functions are also incredibly helpful, allowing me to keep track of all my data in one place. All in all, I'm very pleased with the software from Primo by Visarity and I recommend it to anyone looking for an easy-to-use and efficient workflow automation solution. Cons The main features of Primo by Visarity are quite comprehensive, so there are not many features that are missing. However, some users have mentioned that it would be useful to have a few more options for customizing the user interface. Additionally, some users have found it difficult to integrate Primo with their existing business processes. It is not always straightforward to set up integrations with other systems, so users may need to spend some time getting familiar with the product before they can make full use of it. Additionally, some users have found that the user interface can be a bit clunky and slow at times. Overall, however, Primo by Visarity is a powerful and comprehensive software product that can help businesses streamline their processes and increase their efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lars K. ### "A Fully Featured and Reliable Free Survey and Poll Software Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2016 There are many survey services I have tried, some of them with very good references, but Primo Survey was really a pleasant surprise. Almost all the features which are normally available only in paid versions for other survey websites are free. You can create unlimited number of questions of all types and receive any number of responses. You can download all the survey results for free. The platform proved to be very fast and responsive during all my experience with it. There were no errors and or bugs for tasks I had to implement in my project. It's a truly first class free survey software and I hope it will stay this way Pros Fast, reliable, responsive, free for all important features, basic or advanced Cons Nothing so far Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.