# Agenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Agenda the right Reservations solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149650/Agenda/reviews --- Agenda 4.3 (24) [View alternatives](https://www.capterra.com/p/149650/Agenda/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Agenda Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PT Paul T. Owner & Operator Used the software for: 2+ years ### "Fantastic tool for online booking" March 6, 2019 5.0 Pros I have been with ABL using the agenda software from the very beginning. I was one of their first clients to sign up and have been using them as my booking software on my site for nearly 4 years Cons nothing it has worked great for my team and I continue to use it in the future Review Source Response from Adventure Bucket List March 12, 2019 Thanks Paul for your kind words! It has been a pleasure working with you and excited to continue working together! SW Samuel W. Owner/Operator Hospitality Used the software for: 1-2 years ### "The Only Booking Software Tour Companies Need" November 9, 2016 5.0 Agenda has helped me become a more efficient tour operator by seamlessly incorporating my operations with a clean and interactive user interface. The software allows me to create, track, and update my booking information instantly, and set up memos and reminders to my liking. I've been using Agenda now for more than a year, and now I can't imagine running my business without it. I find as an entrepreneur one of the challenges is finding innovative ways of becoming more timely and efficient; that means discovering what I do best and what I should find solutions for or delegate to others. Agenda helps me focus on what I do well, and saves me a lot of time managing incoming bookings and schedules. In my local market there is strong competition and if I don't have the ability to confirm their bookings quickly, I stand a chance of losing that customer. This is even more true when customers want to book at the last minute. Agenda not only allows me to capitalize on last minute bookings, its attractive user interface eliminates all of the scrambling associated with accommodating them. Another strong selling point for me is the support. The support staff for Agenda has been wonderful: they are prompt and professional in their troubleshooting, yet are familiar and personally invested in helping find solutions. Their team is committed to making sure the software is working properly for you and are clear in their communication so that any problem is cleared up right away. If you're looking to make your tour business more efficient, I highly recommend Agenda and ABL Solutions. Review Source Response from Adventure Bucket List November 9, 2016 Thank you for your kind words Sam. It has been an absolute pleasure working with you and we are thrilled to have you as a partner for years to come! SL Sam L. Owner Used the software for: 2+ years ### "Over priced, very limited flexibility" April 20, 2018 2.0 Pros Has basicly become a calender I can access from anywhere. Stores client info. Really not happy with it Cons Implementation of buttons is frustrating and time consuming, payment customization is absent, very limited application Review Source Response from Adventure Bucket List April 24, 2018 Hi Sam, I saw your recent review on Capterra and I am very sorry you have not had a great experience on our app. Our number one goal is to help you and your business so we would love to reach out and find out how we can do a better job. We are especially disappointed that you have not had a good support experience. We have implemented an in-app chat for you to utilize this year and pride ourselves on having some of the fastest and strongest customer support in the industry. For future use, we recently improved the button integration for websites. Now it is just 1 single copy and paste to go live, you can see the update here: https://intercom.help/adventurebucketlist/agenda/product-releases-updates/product-update-april-5-2018 I want to apologize again for any shortcomings you have experienced thus far and we would love to know ways we can improve our platform. Sincerely, Blake GT Gabrielle T. Office Goddess Leisure, Travel & Tourism Used the software for: 1-2 years ### "Customer service makes the whole difference! They truly care about helping your business grow!" October 27, 2017 5.0 More free time - Less time being spent on things that can be done automatically. Saving money with the payment processing system included - no need to rent terminal from bank. Win-win - One Canadian business helping another. :) Pros The ease of use is fantastic for anyone using it! Clients can book directly online or you can enter bookings through the back-end of the software. Confirmations are sent automatically. Keeping track of operations can now be done in one place. And let's not forget the wonderful customer service and support from the team at Adventure Bucket List! Cons It is not custom fit for all business. For it to be used in certain ways we had to figure out how to go around certain functions to make it work for us. This required a bit of brainpower and may not be optimal considering it takes a bit longer. But then again we aren't quite paying for custom fit, so we can't complain... Review Source Response from Adventure Bucket List October 31, 2017 Thanks Gabrielle! It has been a great pleasure working with Horizon X & our Canadian rafting partners! RO Rob O. Owner Entertainment Used the software for: 6-12 months ### "ABL Agenda Software" May 24, 2019 5.0 Really enjoy the AGENDA software as well as their sales team and customer support team. Unlike most booking software out there where their sales rep calls you all the time for you to sign up and then fall off the face of the earth, ABL's Director Of Sales still checks in on my business to make sure things are running smoothly and helps me out whenever he can. Really would recommend this company to anyone who wants to take the next step with their online booking but also wants to work with someone WHO ACTUALLY CARES ABOUT MY BUSINESS! Pros Ease of use Customer Support Functionality Integration Cons There are still a few features that I am looking forward to ABL releasing for my business but all other aspects of the software work great for us! Review Source Response from Adventure Bucket List May 27, 2019 Thanks for your kind words, Rob! We look forward to continuing to work with Polar Park for years to come. BW Bailey W. Owner - Operator Used the software for: 6-12 months ### "This software has been awesome for getting our cooking class business going." October 30, 2017 5.0 Pros It allows us to take sales online right through ourwebsite. Saves us so much admin time. We can have different types of activities and customize the capacity and price of each. Customer support is approachable and prompt. Cons The coupon feature is a bit clunky for our gift card use so we're currently not using it much. We'd love if it was easier to redeem GC with individual numbers and not have to go in and set them all up ourselves. While I love that there is now a calendar you can directly integrate onto your website instead of having to do all the coding - we aren't currently using that feature because sometimes we need to put events or details on our calendar that are not sold through ABL. Maybe there is a way to do this that I am just not aware of. Review Source Response from Adventure Bucket List October 31, 2017 Thank you for your review Bailey! We really appreciate the input and will make sure to address your needs in the upcoming months! VR Verified Reviewer Project Manager Airlines/Aviation Used the software for: Less than 6 months ### "Simple and user friendly" October 10, 2018 5.0 Pros It's simple. That's what I like the most about Agenda. I love that I can attach a date to my notes, assign them to a specific event in my calendar. Cons None. I can't complain about anything with Agenda. I actually prefer it compared to other similar products. It just works ho wI like it. Review Source LB Leah B. Owner/Operator Used the software for: 6-12 months ### "Agenda has helped us transfer website visits into tour bookings quickly and easily." April 26, 2018 4.0 More streamlined service. Time saver for administrative duties. Pros It is simple and user friendly. The cost is budget friendly for a small business. It saves me alot of time. Cons The metrics they provide is minimal, which make accounting and book keeping a challenge. They are not set up to sell gift certificates. Some of the programming is not advanced/complex enough to make certain changes to bookings. Review Source Response from Adventure Bucket List March 12, 2019 Thank you Leah! We really enjoy working with you and will make sure to continue to improve our reporting! Also, gift cards are coming soon! CM Chance M. Manager Hospitality Used the software for: 1-2 years ### "Easy to use, great to have guests book, and pay online." October 26, 2017 4.0 Ability to book online Pros Online bookings, scheduling instructors and events, text confirmations, easy to view whats happening daily, weekly or monthly. Cons Difficult when running financial reports, because the software is not integrated with the companies POS. Review Source Response from Adventure Bucket List October 31, 2017 Thanks Chance! Although our app is standalone we will see what we can do for your POS integration! JW Jessica W. Catering Sales Manager Food & Beverages Used the software for: Less than 6 months ### "Excellent Simple to Use Platform" September 19, 2018 4.0 The platform has made the cooking class booking process much easier for us and our clients. We are able to easily edit our events and post them to the calendar online. Pros Even with the most basic tutorial/training it is easy to navigate the platform and make changes as needed If you are unsure of how to perform a task the "help" section provides great tutorials The live chat support is really helpful Cons There has been some issues and glitches (such as sending confirmation emails to clients when not requested) There has been some issues with mobile web displays of the platform. The developers are working on it to my knowledge. Review Source Response from Adventure Bucket List September 20, 2018 Thank you for your review Jessica. We really enjoy working with you. All the mobile issues should be resolved at this point but if you ever need anything please don't hesitate to reach out to support@adventurebucketlist.com AG Alexander G. Direktor Information Technology and Services Used the software for: Less than 6 months ### "Schlechter Service und Preiserhöhung nach nur 5 Wochen" March 7, 2024 2.0 Pros nichts was ich berichten kann. Die Software war nie im Betrieb, die Online Bankfunktion konnte nicht angebunden werden. Cons Sehr enttäuschend: Das Software-System funktionierte nicht, was mich zwang, die Umsatzsteuervoranmeldung auf das alte System umzustellen. Zwei Wochen lang bot der Kundenservice keine effektive Hilfe. Erst nach fünf fehlerhaften Wochen der Nutzung wurden wir über eine unmittelbare Preiserhöhung informiert. Inakzeptabel. Switched from [lexoffice](https://www.capterra.com/p/182953/lexoffice/) Funktionalität und Einfachheit und natürlich kostenloser Service Review Source JB Joachim B. Buchführungshelfer Accounting Used the software for: 2+ years ### "Katastrophe " December 29, 2022 1.0 Wird täglich schlechter. Hoher Preis bei schlechter Leistung. Pros Absolut gar nichts. Das Produkt ist miserabel und extrem überteuert. Cons Seit Monaten ist die Hotline kaum zu erreichen. Täglich werden Funktionen wegen "unerwarteter Wartungsarbeiten" gesperrt. Review Source JL Jordan L. Président Real Estate Used the software for: 2+ years ### "Excellent rapport prix prestation " October 7, 2022 5.0 Pros La facilité d’utilisation ainsi que l’intégration avec Meet Cons Je n’ai rien à reprocher de particulier, le produit répond à mes attentes Review Source JN Jordy N. Sales and Marketing Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy and Awesome" June 18, 2016 5.0 We've been using ABL for an entire winter now, and it has definitely made our online booking process way easier. It's pretty awesome to just get an email telling you that you now have a new booking and everything about that person. Saves huge time. Pros Simple, easy to use, cheap, amazing support Cons Nothing yet! Review Source Response from Adventure Bucket List June 19, 2016 Thank you for the review Jordy. It has been great working with you and everyone at Extremely Canadian! Can't wait for next season! PH Patricia H. CEO Food Production Used the software for: Less than 6 months ### "Much better than our previous software" September 18, 2018 4.0 Makes our sales team happier and more productive by freeing up valuable time. The customer support has been phenomenal! Pros Easy to on-ramp, great customer support and a really great tool for our on-line booking of Cooking Classes. All the staff find it easy to use and like it much better than our previous software. Cons Doesn't have a lot of variety in how it looks/presents on-line. Would like more flexibility in making it more connect closer to our brand. Would like an on-line gift card component (which I hear is coming) so looking forward to that - hopefully before the holiday madness begins! Review Source Response from Adventure Bucket List March 12, 2019 Thank you Patty, we are very excited to be working with you! Gift cards is on its way, should be there soon! HS Hayley S. Owner Used the software for: Less than 6 months ### "Friendly, patience, professional and quick to respond" May 16, 2017 4.0 Pros Fairly easy to use, has most things you need to run your booking side of your business and the support is exceptional Cons There are a few limitations in regards to publishing information on booking site. And being unable to control how the tours get filled. Our company has a need to control this and we are unable to do so at this time. Review Source Response from Adventure Bucket List October 31, 2017 Thanks for your review, Hayley! It has been a great pleasure to work with Seasmoke Whale Watching! I'm glad we got your issue resolved! RB Robert B. owner/operator Used the software for: 6-12 months ### "We love the customer service that is so available and the willing to teach the old operators " April 17, 2018 4.0 the ability to have our booking agents book directly on our booking page linked to our web site and have our payments be directly sent to our bank account Pros the quick reference document that can be seen anywhere anytime from all my electronic devices and the ability for flexibility Cons annual cost related to the use of the software and the higher merchant fee, higher than the use of the Moneris machine Review Source Response from Adventure Bucket List April 18, 2018 Thank you Robert for the kind review. We are always here to help with any business needs. We are always working hard to drive our rates down from the 2.25% + $0.30 we currently offer and will do our best to get them lower! SP Suzanne P. Office Manager Used the software for: ### "Using this software was positive except for a few glitches." March 10, 2016 4.0 Pros - User friendly - liked that I did not have to send through individual confirmations. Some of the new features really worked well - such as the cancel tour button :) Awesome customer service - Rita was a BIG help - thank you!! Cons - what I did not like is that I had some people show up for a tour and we had no idea they were booked. These, I found out - that I had not receive their booking to my email address. I also was not happy with losing my customer list. I could not refund partial payments - had to get Rita to do that. But I am ALL these issues can be something to work on for the future. Review Source Response from Adventure Bucket List March 22, 2016 Thank you Suzanne, it has been great working with you! Very sorry about that issue you had with your client list but I am very happy we were able to overcome it all. Have a fantastic summer! CN Christa N. Co-Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Almost exactly what we need to function for our company for registration." October 25, 2017 4.0 I hope to save more time and increase accuracy (as well as know that the information won't be lost like I would if I had it on a piece of paper). Pros It was easy to use and there was support along the way. I found it to be very easy to set up independently and I liked the support I got on the phone as well as the video tutorials. Cons There are missing options for operators. For example, a tip option for guests to include. It would be great if it integrated with an employee scheduler (like the when I work app). If you had a way to add the employee scheduler, I would pay more and I would stop using my existing one. You could double your revenue. Review Source Response from Adventure Bucket List October 31, 2017 Thank you for the review & great ideas, Christa! We're excited to share some of your requested features with you in the upcoming months! BL Bernard L. Owner Used the software for: ### "I would highly recommend Aventure Bucket list to any of my business friends ! " March 22, 2016 5.0 The software is very easy to use, and most of all the support is fantastic, Adrian has gone above and behond regular service. He is very patient and so helpeful with understanding our products and make it work at is best with the software. Any time I had and issue or something I did not understand he would respond right away and solve the problem promptly. I like the sotware very much so and as we enter our season I look forward using the system to it full advantage, so far I am very impress with the all around product and all of it aminities. Review Source Response from Adventure Bucket List March 22, 2016 Thank you Bernard for your kind words! I will make sure to let Adrian know and really looking forward to working with you for years to come. PT Paul T. Owner & Operator Used the software for: ### "Great service, a fantastic booking platform and they are always around to help you with any queries." March 22, 2016 5.0 I have been working with ABL for nearly 6 months now and I cannot praise them highly enough. They are always a pleasure to deal with. They are an exciting new company that are producing an affordable booking software that out performs some of the most expensive on the market. I look forward to working with them for many years! Review Source Response from Adventure Bucket List June 19, 2016 Thank you Paul! It has been fantastic working with you. xF xavi F. CEO Sports Used the software for: I used a free trial ### "A modern reservation tool for tour operators" September 9, 2018 5.0 Pros Really useful if you need to save time with reservations and manage client data. The interface is just simple and really good. Easy to work with. Cons The priority support is not included with the first plan, that's the only thing I would like to have in any plan when you are paying. Review Source JP Julia P. Researcher Research Used the software for: I used a free trial ### "Great value for managing activities " July 18, 2022 5.0 Pros It keeps notes organized, easy to use, good for reservations and tourism agencies. Cons It could improve syncing, for instance, connection between different platforms. Review Source PP Pam P. Owner Used the software for: ### "software is extremely user friendly " March 8, 2016 5.0 ABL has made their software easy to use. The staff has been exceptional with there service and and quick response to any questions we have had. I would highly recommend. Review Source Response from Adventure Bucket List March 8, 2016 Thanks so much Pam, it has been a pleasure working with you and all your staff at Dish! 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