Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Flush away inefficiencies and dive into business growth with Commusoft’s plumbing software. Whether you want to win more installation jobs, increase customers under maintenance contracts, expertly react to emergency service call-outs, or all of the above, we’re here to help. Our platform can help your team maximize productivity by automating complex processes, simplifying inventory management, and streamlining plumber dispatching. Our clients effortlessly manage customer relationships with self-service options and reduce admin burdens by automating their most complex processes. Plus, custom invoicing types and integrated payment solutions ensure you see profits sooner. Discover why Commusoft is trusted by over 10,000+ service contractors to take full control of business growth!
Provider
Commusoft
Located In
United Kingdom
Foundation
2006
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Live Online, Documentation, Webinars, Videos
Support
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
Commusoft offers a complete solution for commercial maintenance, enhancing operations and minimizing errors. Easily schedule and dispatch jobs to in-house teams and subcontractors remotely.
Content Source: Commusoft
Based on other buyer's searches, these are the products that could be a good fit for you.
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Reviewers find Commusoft's invoicing features straightforward and efficient, allowing them to manage the entire process from job scheduling to payment with ease. They appreciate how the system integrates well with accounting software, simplifying invoice creation and management. Users also commend the platform for reducing the stress associated with invoicing, making it a valuable tool for their business operations.
Users find Commusoft's diary management features generally easy to use, particularly appreciating the seamless continuity between diary entries and job bookings. They value the ability to store extensive information and the convenience of using the app on the go. However, some reviewers mention issues with visibility of feedback, event booking processes, and the color scheme, which they feel could be improved for a better user experience.
Pros
If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.
It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important.
Having previously used an older version of Commusoft to upgrade to the latest version was a godsend. Everything is easier to find, and the system itself is nice and clean and fresh.
Reporting is a great tool to easily see what jobs our outstanding in order to keep on top of invoicing etc.
Cons
No real issues can be a bit slow but more likely our internet speeds.
As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users.
Card and account integration. Some of the certificates difficult to use.
Nothing about this software is disliked by myself or our users.
"Perfect Management System"
Overall: Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.
Pros: Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.
Cons: Some time keeping features. It only logs travel when travelling to the job, not returning.
"Seamless job management "
Pros: It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.
Cons: It would be nice to be able to transfer tenant addresses when a landlord moves home.
"Plumbers diary management "
Pros: Commusoft is great for plumbers Diary management, service reminders
Cons: Sometimes commusoft is difficult to navigate small things like deleting items.
"Superb Tool"
Overall: The overall experience is superb , always on hand to help
Pros: commusoft is a vital part of the company
Cons: allow more than one mobile number on the main account
"very good software for our heating buisness "
Pros: It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years
Cons: sometimes it does not always link to our accountancy software- we have to manually rest it