# Page 2 | Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Commusoft the right Plumbing solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149651/Commusoft/reviews --- Commusoft 4.7 (209) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 2 - Reviews of Commusoft ## Showing most helpful reviews Showing 26-50 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RN Rebecca N. Operations manager Construction Used the software for: 2+ years ### "Would recommend" September 26, 2025 5.0 Pros We’ve been using Commusoft for our plumbing and heating business, and it’s made a huge difference. The system is easy to use, very reliable, and helps us stay organised from job booking through to invoicing. Engineers find the mobile app straightforward, and the office team love how everything is linked in one place. The scheduling, job history, and customer communication features save us a lot of time and reduce errors. Cons Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect. Review Source HG Haroon G. Gas engineer Construction Used the software for: 2+ years ### "great software " December 10, 2025 5.0 My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way. Pros Intuitive interface and powerful scheduling tools made daily operations seamless. Overall excellent. Cons Occasional glitches on the app and limited customization options sometimes slowed down our workflow. Review Source MH Miriam H. VP Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "BEST Home Service Software for Family-Owned and Operated Business" April 10, 2025 5.0 The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow. Pros The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets. Cons The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Commusoft Not a fan, and TOO EXPENSIVE to be able to afford for small business. Review Source EC Elaine C. Director Construction Used the software for: 2+ years ### "Invaluable business tool" March 24, 2025 5.0 It's an invaluable work tool for our business - we couldn't do without it. Pros Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish. Cons There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours. Online support is excellent. Review Source SO Shannon O. Engineer Construction Used the software for: 6-12 months ### "My commusoft app rocks" May 7, 2025 5.0 So far my experience has been very good. The app works without a glitch for me. It loads up everytime quickly. I can see my jobs for the day without hesitation. Pros The daily diary is very easy to follow and make changes to compaired to other apps Cons The time sheets have start and stop times but should maybe show the total tome for that period Review Source Darren G. Director Building Materials Used the software for: 2+ years ### "Commusoft review " January 12, 2025 5.0 Pros We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go. Cons Having to pay for telephone support, that said the email support is good Review Source LK Leena K. Admin Business Supplies and Equipment Used the software for: 1-2 years ### "Commusoft is very useful " December 31, 2024 5.0 good and very easy to use. Happy with the software Pros Easy to us and has a lot of new features. Cons Nothing at the moment. If there is a problem it is resolved easily. Review Source DH Darren H. IT Manager Construction Used the software for: 2+ years ### "Would recommend. " September 2, 2024 5.0 Pros Search functionality and reporting page. Cons Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example). Review Source SP Stacey P. Locksmith Public Safety Used the software for: 2+ years ### "Commusoft review" October 16, 2024 5.0 Commusoft has made my working life so much easier. It's straightforward and easy to understand. Pros How practical it is to use, it makes things a lot easier. Cons So far there hasn't been anything I dislike about it. Review Source JP Joseph P. Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Unscrupulous company more concerned with profits than clients" July 24, 2024 1.0 This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal. Pros It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection. Cons They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them! Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) In hindsight, this was a mistake. We were swayed by the sales team's promises of additional functionality which turned out to be untrue. We went back to Tradify following seven months of trying to make this work. Review Source DA Dominic A. Owner Construction Used the software for: 2+ years ### "Happy customers and does the job" July 24, 2024 5.0 Pros Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records. Email straight from the system and logs all info emailed. Able to send text messages to engineers and customers. Can see old records of previous works. Cons Certain features don't show on job sheets, ie location of certain appliances, unable to add certificates if the invoice has already been raised. Unable to phone anyone at commusoft support as it's all done via email unless they call you, but they do usually respond same day. Not really massive issues. Review Source KH Kyle H. Operational Manager Utilities Used the software for: 2+ years ### "User friendly and simplifies all complicated processes." July 8, 2024 5.0 Makes my life so much easier and simpler with Commusoft. Pros Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents. They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck. Cons it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use Review Source AR Abdur R. admin Construction Used the software for: 2+ years ### "Simple to use" July 17, 2024 5.0 Pros we have been using for a long time, is simple to use. Cons i wish there was a way of deleting attachment in bulk instead of one at a time Review Source DS Dean S. Operations and Development Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Very Simple Software Once Configured" June 25, 2024 5.0 Overall, we are very happy with Commusoft and it has enabled the company to be more efficient. Pros Easy to schedule engineers daily work and move jobs when needs change Cons Can be very complicated to initially set up. Also adjusting invoices and managing invoicing is not easy. Review Source JD John D. Director Construction Used the software for: 2+ years ### "Commusoft Review" June 25, 2024 5.0 We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly Pros It is a fast system that our office staff and engineers find easy to use Cons The occasional change of lay out can sometimes cause confusion Review Source NI Numan I. Managing Director Construction Used the software for: 2+ years ### "User freindly software" July 3, 2024 5.0 Pros very easy to use and simple to set up to get started with ease Cons that you cannot mass delete old data from system in bulk or for a time period caused storage issues Review Source CP Chris P. Director/Engineer Construction Used the software for: 2+ years ### "Wow!!! This is not a software update this is a supercharge of an already great system." March 9, 2019 5.0 I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more. My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive. Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!! Thank you, Thank you, Thank you!! Keep up the excellent work!! Pros It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft. Cons I've run out of space so as there are no negatives Ill continue with the Pros: I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date" In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!! Review Source AS Amy S. Admin Assistant Construction Used the software for: 2+ years ### "G Jassal Review" June 23, 2022 5.0 We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need. Pros As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have. Cons We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information. Review Source RN Rob N. Managing Director Utilities Used the software for: 2+ years ### "I would not hesitate to recommend the software and support team at Commusoft. " October 11, 2019 5.0 The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology. Pros Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users. The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site. Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates. Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies. Cons Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team. Review Source JB Jamie B. Office Administrator Construction Used the software for: 2+ years ### "Great, All-In-One Package!" December 1, 2023 5.0 Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future. Pros The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze. Cons There aren't many cons, one thing that would be nice is for additional works to contain a parts list. Review Source pH patrick H. manager Utilities Used the software for: 2+ years ### "Superb Tool" June 3, 2024 5.0 The overall experience is superb , always on hand to help Pros commusoft is a vital part of the company Cons allow more than one mobile number on the main account Review Source LR Luke R. Director Construction Used the software for: 2+ years ### "Fantastic Service Management Software" July 12, 2023 5.0 10/10 Pros I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support. Cons Some options are rigid and it would be good if I could turn certain things on and off for individual customers. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Flobot](https://www.capterra.com/p/232478/Flobot/) Reason for choosing Commusoft I felt Commusoft looked most user friendly. Review Source JM John M. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Commusoft review" October 24, 2021 4.0 We really like it. We couldn't be without it now. Pros We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included! Cons Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really. Reason for choosing Commusoft Other products looked cheaper on the surface but charged extra for every extra module and integration so they worked out a lot more after the bolt ons Review Source MS Michael S. Director Construction Used the software for: 2+ years ### "The best CRM for plumbing and heating engineers" May 13, 2021 5.0 I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it. Pros Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”. Cons It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use. Reason for choosing Commusoft Commusoft had the most features and seemed the company seemed to be the most dedicated and professional. Review Source EB EJ B. Technical Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Excellent diary software " January 2, 2019 5.0 Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved. Pros We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year. Cons One of the things we least like about using the software is the issues we sometimes have when one of our engineers says the job is complete when in fact the job has been scheduled for consecutive days which means you have to completely add a new job as you cannot add a new event on the same job. This, of course, is a user error, where the engineer has clearly misunderstood the question, the engineer does mean to say he has completed the works for that day. I think it would be great if this error could be undone without having to add a new job. Review Source Response from Commusoft January 7, 2019 Hi EJ, Thank you for the review, we really appreciate it and we're glad to hear that Commusoft is saving your team time. With regards to engineers accidentally completing jobs - we understand that will happen from time to time, so we actually do have a way to undo it and un-complete the job. Our client services team will send you more information on that! :) Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.