--- title: "Page 2 | Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Commusoft the right Plumbing solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Commusoft 4.7 (212) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of Commusoft ## Showing most helpful reviews Showing 26-50 of 212 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer MD Used the software for: 3-5 years ### "Great Product" July 21, 2021 5.0 We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date. Pros It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs Cons We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Clever & time saving software" June 9, 2021 5.0 Excellent and friendly staff and very helpful Pros Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer Cons There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management) Review Source R Reviewer Accounts Manager Used the software for: 3-5 years ### "Great for dispatching jobs and invoicing." November 23, 2022 5.0 Pros We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease. Cons We would like the ability to view and edit the company setting and reports on the mobile/iPad app. Review Source R Reviewer Director Used the software for: 3-5 years ### "DJW Electrical Services " November 29, 2021 5.0 We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support. Pros Being able to remotely manage staff / customers Cons not being able to remove duplicate customers Review Source R Reviewer Operations manager Used the software for: 3-5 years ### "Would recommend" October 1, 2025 5.0 Pros We’ve been using Commusoft for our plumbing and heating business, and it’s made a huge difference. The system is easy to use, very reliable, and helps us stay organised from job booking through to invoicing. Engineers find the mobile app straightforward, and the office team love how everything is linked in one place. The scheduling, job history, and customer communication features save us a lot of time and reduce errors. Cons Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect. Review Source R Reviewer VP Used the software for: 1-3 years ### "BEST Home Service Software for Family-Owned and Operated Business" April 14, 2025 5.0 The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow. Pros The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets. Cons The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!! Review Source R Reviewer Engineer Used the software for: Less than 1 year ### "My commusoft app rocks" May 8, 2025 5.0 So far my experience has been very good. The app works without a glitch for me. It loads up everytime quickly. I can see my jobs for the day without hesitation. Pros The daily diary is very easy to follow and make changes to compaired to other apps Cons The time sheets have start and stop times but should maybe show the total tome for that period Review Source EC Elaine C. Director Used the software for: 3-5 years ### "Invaluable business tool" March 25, 2025 5.0 It's an invaluable work tool for our business - we couldn't do without it. Pros Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish. Cons There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours. Online support is excellent. Review Source R Reviewer Director Used the software for: 3-5 years ### "Commusoft review " January 13, 2025 5.0 Pros We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go. Cons Having to pay for telephone support, that said the email support is good Review Source LK Leena K. Admin Used the software for: 1-3 years ### "Commusoft is very useful " January 2, 2025 5.0 good and very easy to use. Happy with the software Pros Easy to us and has a lot of new features. Cons Nothing at the moment. If there is a problem it is resolved easily. Review Source R Reviewer Righthand Used the software for: 3-5 years ### "Shockingly Grateful" September 4, 2023 5.0 The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry. Pros Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back. Cons The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Would recommend. " September 9, 2024 5.0 Pros Search functionality and reporting page. Cons Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example). Review Source R Reviewer Director Used the software for: 3-5 years ### "Take your business to the next level" May 22, 2024 5.0 Commusoft has transformed my business and saved us countless hours of administration time. Without a doubt this software has saved us money and even helped us expand as a business. Also exciting as they are always striving to improve the software with new features and updates so its actually nice to be part of their journey too. Pros User friendly software once all up and running, having everything in one place is a huge help for keeping organised and being able to access job history within a few clicks. Cons My only gripe is that we don't have telephone support on our package and I think this should be available for all clients but we only have email support unless there was a more complicated issue they would arrange to call us. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Unscrupulous company more concerned with profits than clients" July 26, 2024 1.0 This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal. Pros It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection. Cons They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them! Review Source R Reviewer Director Used the software for: 3-5 years ### "Amazing" October 13, 2022 5.0 Brilliant, love it Pros Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it. Cons Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying) Review Source R Reviewer Director/Engineer Used the software for: 3-5 years ### "Wow!!! This is not a software update this is a supercharge of an already great system." March 14, 2019 5.0 I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more. My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive. Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!! Thank you, Thank you, Thank you!! Keep up the excellent work!! Pros It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft. Cons I've run out of space so as there are no negatives Ill continue with the Pros: I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date" In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!! Review Source R Reviewer Admin Assistant Used the software for: 3-5 years ### "G Jassal Review" June 24, 2022 5.0 We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need. Pros As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have. Cons We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information. Review Source R Reviewer Director Used the software for: 3-5 years ### "Changed our business for the better!" September 26, 2023 5.0 Pros The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents. Cons My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw. Review Source JB Jamie B. Office Administrator Used the software for: 3-5 years ### "Great, All-In-One Package!" December 4, 2023 5.0 Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future. Pros The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze. Cons There aren't many cons, one thing that would be nice is for additional works to contain a parts list. Review Source Ashley T. Operational Manager Used the software for: 3-5 years ### "User friendly and simplifies all complicated processes." July 15, 2024 5.0 Makes my life so much easier and simpler with Commusoft. Pros Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate agents. They are constantly upgrading their software to improve features and their support team is very helpful when you are stuck. Cons it can be a bit overwhelming when boarding however the team provides training which makes it a lot easier to use Review Source R Reviewer heating engineer Used the software for: 3-5 years ### "very good software for our heating buisness " February 13, 2024 5.0 Pros It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years Cons sometimes it does not always link to our accountancy software- we have to manually rest it Review Source SC Simon C. Managing Director Used the software for: 3-5 years ### "Exquisite" August 4, 2022 5.0 Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support. Pros It covers almost everything we need from the diary, invoicing, estimating and key reporting. Cons Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently. Review Source pH patrick H. manager Used the software for: 3-5 years ### "Superb Tool" June 10, 2024 5.0 The overall experience is superb , always on hand to help Pros commusoft is a vital part of the company Cons allow more than one mobile number on the main account Review Source Luke F. Director Used the software for: 3-5 years ### "Fantastic Service Management Software" July 20, 2023 5.0 10/10 Pros I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support. Cons Some options are rigid and it would be good if I could turn certain things on and off for individual customers. Review Source R Reviewer Administrator Used the software for: Less than 1 year ### "An incredible learning experience the whole process has been conducted efficiently and smoothly." August 23, 2017 5.0 The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place. Pros The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft. Cons Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.