--- title: "Page 3 | Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Commusoft the right Plumbing solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Commusoft 4.7 (212) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of Commusoft ## Showing most helpful reviews Showing 51-75 of 212 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director Used the software for: 3-5 years ### "The best CRM for plumbing and heating engineers" May 19, 2021 5.0 I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it. Pros Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”. Cons It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use. Review Source Purple G. Operations Manager Used the software for: 3-5 years ### "A great tool for running our company" April 29, 2024 5.0 Pros Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently. Cons The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly. Review Source R Reviewer Heating engineer Used the software for: 3-5 years ### "Great software but if you leave your stuffed" September 16, 2020 5.0 Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!! Pros The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft Cons Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients. Review Source R Reviewer Locksmith Used the software for: 3-5 years ### "Commusoft review" October 24, 2024 5.0 Commusoft has made my working life so much easier. It's straightforward and easy to understand. Pros How practical it is to use, it makes things a lot easier. Cons So far there hasn't been anything I dislike about it. Review Source R Reviewer Accounts Used the software for: 3-5 years ### "Would recommend to other users" April 7, 2024 5.0 Always prompt when needing assistance and overall a very useful and efficient programme. Pros Easy to navigate, no fuss and can be used across different users/job positions. Cons we have no complaints Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Small business game changer" September 6, 2021 5.0 Pros We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients. Cons It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly. Review Source R Reviewer Head of maintenance Used the software for: 3-5 years ### "commusoft review" February 28, 2024 5.0 we have had commusoft for a number of years and find it a easy and flowing system Pros This is a easy system to use i have used different software over the years and this has to be the most easiest Cons the only downside is that you have to buy extra data when you have run out Review Source Adam L. Director Used the software for: 3-5 years ### "Commusoft is great " October 6, 2021 5.0 In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations. Pros What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business. Cons As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product Review Source R Reviewer Administrator Used the software for: 3-5 years ### "Commusoft Feedback" July 5, 2019 5.0 We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc. Pros The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more. Cons It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Fantastic Software! Amazing Support!" September 3, 2019 5.0 Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality! Pros We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more! Cons There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team). Review Source R Reviewer Director Used the software for: 3-5 years ### "Very easy to use - keeps records up to date" November 10, 2023 5.0 Pros User friendy Stores all information in one place Mobile use Cons No concerns - Used this package for many years always happy with it. Review Source R Reviewer Heating engineer Used the software for: 3-5 years ### "Upgarde your buisness" September 14, 2022 5.0 Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough. Pros The diary service with keeping all information bout past jobs in one place. Cons I wish there was more accessible information available on the app or able to change information on the app better. Review Source R Reviewer Service Coordinator Used the software for: 3-5 years ### "Commusoft for Minor Works" July 31, 2020 5.0 Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes. Pros Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone Cons I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't Review Source R Reviewer Office Mananger Used the software for: Less than 1 year ### "Excellent Service, Fantastic System." August 22, 2019 5.0 My overall experience with Commusoft has been very positive, the pre-migration call and post-migration call where very easy going and enjoyable, and I must admit, I was quite concerned it would be awkward, not at all, the reps are very supportive, understanding and patient, and put you at ease. Any concerns are quickly dealt with in a clear and easy to understand way. Pros The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished. The customisation options and the settings in the new software are it's biggest selling point compared to the old one. I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4. Cons I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Great Software" December 4, 2023 5.0 Overall fantastic experience, especially the help team Pros User friendly Reduces admin times Reports and functions to summarise with ease Cons Would be great to personalise it further to your specific needs Review Source KH Karen H. Director Used the software for: 1-3 years ### "Very good but sometimes lacking" October 6, 2025 4.0 Firstly this software was great for us and enabled us to organised and grow the business but is now let down because it doesn't seem to want to push forwards with new features other software now has. Pros Easy to use Cost effective One place for all job details Easy to communicate with customers almost automatically Cons Vehicle tracking system doesn't work well Bespoke forms (certificates) are expensive Unable to move further forwards with Commusoft with new feartues No CRM No Skip logic Review Source R Reviewer admin Used the software for: 3-5 years ### "Simple to use" July 23, 2024 5.0 Pros we have been using for a long time, is simple to use. Cons i wish there was a way of deleting attachment in bulk instead of one at a time Review Source john D. Director Used the software for: 3-5 years ### "Commusoft Review" July 1, 2024 5.0 We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly Pros It is a fast system that our office staff and engineers find easy to use Cons The occasional change of lay out can sometimes cause confusion Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Excellent Customer Management Tool" December 29, 2020 5.0 Pros Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business. Cons I haven't worked with it long enough to come across anything I don't like about the software yet. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great software product" October 1, 2019 5.0 Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool. Pros The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book. Cons Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved. Review Source R Reviewer Office Used the software for: 3-5 years ### "Review" December 9, 2021 5.0 Overall commusoft is a great company to work with and the support side is great too they are always there to help whenever there is an issue Pros Commusoft makes the day to day running of our company so much better, we could not work without it, with numerous engineers this makes our planning so much easier and efficient. Cons Cannot think of any cons of using the system! Review Source R Reviewer Director Used the software for: 3-5 years ### "MAKES MY WORLD GO ROUND!..." August 6, 2019 5.0 Pros Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again! Cons I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;) Review Source R Reviewer Director Used the software for: 3-5 years ### "Plumbers diary management " March 1, 2024 3.0 Pros Commusoft is great for plumbers Diary management, service reminders Cons Sometimes commusoft is difficult to navigate small things like deleting items. Review Source R Reviewer Heating engineer, Director Used the software for: Less than 1 year ### "Experience with commusoft" May 17, 2017 3.0 When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft. Pros Customer data base, quick to find out what you have done at a property, Cons need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using Review Source R Reviewer Owner Used the software for: 3-5 years ### "Fantastic product and service to match" August 24, 2021 5.0 Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders. Pros Ease of use, robust, lots of automation and the ability to manage lots of jobs. Cons The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.