--- title: "Page 3 | Commusoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Commusoft the right Plumbing solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149651/Commusoft/reviews/?page=3" page_type: "reviews" language: "en" --- Commusoft 4.7 (212) [View alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 3 - Reviews of Commusoft ## Showing most helpful reviews Showing 51-75 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Angela W. Administrator Utilities Used the software for: Less than 6 months ### "An incredible learning experience the whole process has been conducted efficiently and smoothly." August 22, 2017 5.0 The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place. Pros The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft. Cons Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point. Review Source MS Michael S. Director Construction Used the software for: 2+ years ### "The best CRM for plumbing and heating engineers" May 13, 2021 5.0 I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it. Pros Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”. Cons It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use. Reason for choosing Commusoft Commusoft had the most features and seemed the company seemed to be the most dedicated and professional. Review Source GJ Gemma J. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A great tool for running our company" April 11, 2024 5.0 Pros Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently. Cons The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly. Review Source MC Marcus C. Heating engineer Construction Used the software for: 2+ years ### "Great software but if you leave your stuffed" September 15, 2020 5.0 Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!! Pros The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft Cons Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients. Reason for choosing Commusoft Good sales and demo Review Source LB Lauren B. Accounts Mechanical or Industrial Engineering Used the software for: 2+ years ### "Would recommend to other users" February 1, 2024 5.0 Always prompt when needing assistance and overall a very useful and efficient programme. Pros Easy to navigate, no fuss and can be used across different users/job positions. Cons we have no complaints Review Source AS Aaron S. CEO Construction Used the software for: 2+ years ### "Good software system" October 6, 2023 4.0 Good system very little downtime or breaks in service Pros Fairly easy to use with handy support feature Cons Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us Review Source kJ kelly J. Head of maintenance Construction Used the software for: 2+ years ### "commusoft review" February 27, 2024 5.0 we have had commusoft for a number of years and find it a easy and flowing system Pros This is a easy system to use i have used different software over the years and this has to be the most easiest Cons the only downside is that you have to buy extra data when you have run out Review Source PD Pauline D. Manager Construction Used the software for: 2+ years ### "Game Changer" March 22, 2024 5.0 I really like this app - its a game changer Pros It keeps track of all jobs and customers - The reporting is excellent Cons Can be hard to to put some things on - but it takes practice Review Source KS KERRY S. Administrator Construction Used the software for: 2+ years ### "Commusoft Feedback" July 4, 2019 5.0 We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc. Pros The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more. Cons It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development. Review Source WA Waleed A. Office Manager Facilities Services Used the software for: 2+ years ### "Using Commusoft as a Property Maintenance firm." March 4, 2024 5.0 Pros The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients. Cons Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos. Review Source LN Lisa N. Director Construction Used the software for: 2+ years ### "Very easy to use - keeps records up to date" November 9, 2023 5.0 Pros User friendy Stores all information in one place Mobile use Cons No concerns - Used this package for many years always happy with it. Review Source JW Justin W. Associate Director of Operations Oil & Energy Used the software for: 2+ years ### "Commusoft Review" May 22, 2024 5.0 Very good and would recommend. There is little downtime and the functionality is very good. Pros Easy to track users and invoice. The overall layout is very easy to use Cons The maps function is a bit laggy when seeing where the engineers are. Review Source SJ Sue J. Service Coordinator Construction Used the software for: 2+ years ### "Commusoft for Minor Works" July 28, 2020 5.0 Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes. Pros Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone Cons I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't Review Source ST Steve T. Director Construction Used the software for: 2+ years ### "SR Hall ltd review of Commusoft" March 9, 2022 5.0 Absolute brilliant software and works well in our company. Pros We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed. Cons Set up was a bit tricky but support were brilliant. Review Source EG Ellen G. Operations Manager Construction Used the software for: 2+ years ### "Great Software" December 1, 2023 5.0 Overall fantastic experience, especially the help team Pros User friendly Reduces admin times Reports and functions to summarise with ease Cons Would be great to personalise it further to your specific needs Review Source KH Karen H. Director Construction Used the software for: 1-2 years ### "Very good but sometimes lacking" June 11, 2020 4.0 Firstly this software was great for us and enabled us to organised and grow the business but is now let down because it doesn't seem to want to push forwards with new features other software now has. Pros Easy to use Cost effective One place for all job details Easy to communicate with customers almost automatically Cons Vehicle tracking system doesn't work well Bespoke forms (certificates) are expensive Unable to move further forwards with Commusoft with new feartues No CRM No Skip logic Review Source KR Keith R. MD Construction Used the software for: 2+ years ### "Great Product" July 19, 2021 5.0 We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date. Pros It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs Cons We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away. Switched from [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) It wasn't very good Review Source JD John D. Director Construction Used the software for: 2+ years ### "Commusoft Review" June 25, 2024 5.0 We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly Pros It is a fast system that our office staff and engineers find easy to use Cons The occasional change of lay out can sometimes cause confusion Review Source LW Lynn W. Office Manager Construction Used the software for: 1-2 years ### "Clever & time saving software" June 8, 2021 5.0 Excellent and friendly staff and very helpful Pros Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer Cons There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management) Reason for choosing Commusoft Easy of use and helpful and we got a very informative demo - also ticked most of our boxes especially industry certificates Review Source PS Paul S. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great software product" September 25, 2019 5.0 Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool. Pros The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book. Cons Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved. Review Source CM Chantelle M. Accounts Manager Construction Used the software for: 2+ years ### "Great for dispatching jobs and invoicing." November 17, 2022 5.0 Pros We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease. Cons We would like the ability to view and edit the company setting and reports on the mobile/iPad app. Review Source GB Giovanni B. Director Construction Used the software for: 2+ years ### "MAKES MY WORLD GO ROUND!..." August 5, 2019 5.0 Pros Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team! I will never consider another software company again! Cons I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;) Review Source DW Darren W. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "DJW Electrical Services " November 26, 2021 5.0 We have been using Commusoft for over 3 years and its helped me move to the next level in my business. We are able to manage our jobs, customers, invoices and quotes etc. Very easy to use and fast response support. Pros Being able to remotely manage staff / customers Cons not being able to remove duplicate customers Review Source DW Derek W. Director Construction Used the software for: 2+ years ### "Plumbers diary management " February 15, 2024 3.0 Pros Commusoft is great for plumbers Diary management, service reminders Cons Sometimes commusoft is difficult to navigate small things like deleting items. Review Source JC Jules C. Owner Construction Used the software for: 2+ years ### "Fantastic product and service to match" August 17, 2021 5.0 Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders. Pros Ease of use, robust, lots of automation and the ability to manage lots of jobs. Cons The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.