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"We needed an intuitive but robust network monitoring solution"
Darcy W. - VP of OperationsApril 25, 2024
STARTING PRICE
Not provided by software provider
EASE OF USE
4.8/5
Based on Capterra user reviews
TOP RATED
Domotz is featured in 4 Capterra Shortlist rankings
Capterra Shortlist charts the highest-rated and most popular products to help you create a better software list.
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to monitor and manage your IT infrastructure proactively.
Provider
Domotz
Located In
United States
Foundation
2015
Open API
Yes
Deployment
On-Premise Windows, Cloud, SaaS, Web-Based, On-Premise Linux
Mobile Apps
iOS, Android
Training
In Person, Webinars, Documentation, Live Online, Videos
Support
24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat
This product is targeted to those that provide remote and digital tech support including: - MSPs and TSPs - IT Professionals - AV & System Integrators - Security Professionals
Content Source: Domotz
Green rating bars show the winning product based on the average rating and number of reviews.
Domotz Reviews
Pros
Most importantly, the support experience has been fantastic. Although I haven’t needed too much in that regard, the few times I have contacted support resulted in very prompt response and resolution.
Easy setup with multiple/flexible options. Domotz gives me amazing insight and intelligent reporting that makes my techs 2x smarter and more efficient.
It's a very polished platform, that works very reliably and effortlessly. The customer service is awesome, no question is not too small, speed of response and personal approach is second to none.
I like that Domotz offers a free trial before committing to the service and afterward the subscription is super affordable at only a few dollars a month.
Cons
So far there is really no things that I dislike. It really works OK in my opinion.
Domotz Pro features and functions have opened up a multitude of avenues to exploit while monitoring our edge devices.
Sometimes indicates a device is offline when it is not.
This is more than likely a personal problem, not an issue with the platform.
"We needed an intuitive but robust network monitoring solution"
Pros: As an MSP managing multiple unique networks, we sought a robust solution for network and systems monitoring across a large number of environments. Our critical requirement was that the solution be easy to deploy and intuitive, as we have a large number of staff relying on it daily. Domotz has met our needs exceptionally well. After initiating a proof of concept, it became evident that Domotz would significantly enhance our operational capabilities. The setup was quick and straightforward, allowing us to see immediate improvements in network management and monitoring. Our interactions with the Domotz team have been consistently positive, especially with the account management department. Their proactive approach in ensuring the software meets our needs, coupled with regular updates on new features, is a testament to their excellent customer service. The technical support team is responsive and receptive to feedback, which has been instrumental in refining the product. As new features continue to be introduced, we look forward to seeing further enhancements.
Cons: No obvious downsides. We look forward to seeing what new features and functionality are coming in the future.
"A fair review of Domotz"
Overall: It has been good. The system is easy to use and can be deployed to an average client network in a matter of 30 minutes.
Pros: Domotz provides 24/7 insight into systems on our client networks, captures network topology details, and gives us the ability to remotely manages switches that previously required a remote session with another onsite system. All of this and more at a price that is extremely competitive with Auvik and others. They have good pricing that gets better as you grow your need.
Cons: The setup of virtualized domotz agents, particularly hyperv, is inconsistent, with it not working at all on the latest hyperv virtual networking without more involved intervention into the linux system domotz is running in.
"Domotz has been a game-changer for managing my network and devices remotely."
Pros: Easy remote access, real-time alerts, and comprehensive network monitoring.
Cons: Interface can be overwhelming at first, and occasional latency in device detection.
"Good for MSPs"
Overall: Overall, it's been easy to use and quick deployment versus Auvik which can be very tedious to manage at scale for an MSP.
Pros: Ease of use, templates and prebuilt monitors, reporting.
Cons: Inability to manually adjust network maps (though they said this feature was coming).
"Domotz as my MSPs primary network monitoring solution"
Overall: Domotz meets our requirements for easy-to-use, easy-to-set-up network monitoring very well. The setup-and-forget nature of the platform allows us to allocate more time to assisting our customers, confident that Domotz will alert us if any attention is needed in their network environments.
Pros: As a company committed to efficient network management, we have found Domotz to be a great tool for monitoring our customers’ networking environments. Our focus lies in real-time visibility rather than diving into intricate metrics and statistics. Domotz allows us to assess the overall health of our customers' network infrastructures real time and at any time of the day. Onboarding new customers is effortless.
Cons: For customers with multiple locations and extensive VLANs, we find that the existing licensing structure does not always fully accommodate our expectations. These scenarios often necessitate the use of multiple (licensed) agents and/or coping with additional costs to lift the fixed VLAN limitation per agent.
