Domotz

Domotz PRO

5 / 5 6 reviews

Who Uses This Software?

This product is targeted to those that provide remote/digital tech support including: - systems integrators - home automation installers - hardware manufacturers - help desks - service providers


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month
  • Pricing Details
    As low as $3 per month, per network, for unlimited network devices.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Domotz
  • www.domotz.com
  • Founded 2014
  • United Kingdom

About Domotz PRO

As the premier award-winning remote network monitoring and management solution, Domotz Pro lets you monitor and manage any IP-enabled device, regardless of brand. With Domotz, service providers can detect and prevent issues proactively, increase productivity, work more efficiently, and deliver an unparalleled customer experience. Make remote monitoring and management an integral part of your service strategy to save time and money, boost profits, and deliver superior customer service.


Domotz PRO Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

Domotz PRO Reviews Recently Reviewed!


Once you start using Domotz for monitoring your customer networks and devices, you cannot go back!

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Domotz is super easy to install and get up and running. Set-up is as simple as connecting a power plug and a network cable. That¿s it!
Domotz also has an app so I can access all my Domotz agents/customer networks anytime, from anywhere, which runs perfectly on my iPhone.
I love that I can setup alerts for all the important devices on my customers' network (I do residential Home Automation installations). When any of my customer¿s important devices go offline, I'm notified in real time and I can remotely solve the problem (in 99% of cases rebooting the device solves the problem which I can also do from the Domotz app!). I can do all troubleshooting for my customers, right from my iPhone!
Before using Domotz, to do the same troubleshooting operations it was cumbersome and time consuming. I had to start my PC (I don¿t always carry my PC with me), connect to the internet, remember the credentials to access the customer's devices via DynDNS or via VPN (both of these services require a long time to setup), remember what PDU and port that device is connected to, or access to file with that customer network topology, then access to the PDU and cycle that port. That was extremely difficult to be done out of my office, now I can do in few clicks from my iPhone!
Thanks to the live monitoring activity and customized alerts, I can immediately take action on any device problems my customers may have, including the ones that they have not discovered yet.
Domotz is the software of choice for integrators. They offer a significant free trial of 90 days, which makes the software well worth giving a try!
Overall, I highly recommend Domotz for monitoring and remote support.

Domotz PRO has been a game changer for my small I.T. business!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Domotz PRO has allowed me to take my remote monitoring of my clients to another level, without having to invest heavily in a pricier solution. I am a one man shop and with this solution I am able to monitor all of my clients resources right from my cell phone. It also provides remote access and management features built right into the mobile app that no other solution on the market offers. Truly impressed and amazed by this company!

Cons: Cost. I am a small business owner and really have to watch my bottom dollar closely. I can always use a discount!

Best network tool!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote connection and alerts

Overall: Discovered few months ago, you can easily review your network architecture, manage it and monitor in real time with alerts and connect to your device remotely.

Remote support

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Domotz is a network monitoring and remote support tool. The interface is really user friendly and you can choose which devices you want to monitor closely by setting up alerts. The remote access feature is good, which enables me to access devices and computer remotely. The remote power functionality is also really great, because I can reboot devices from remote. I like that Domotz offers a free trial before committing to the service and afterward the subscription is super affordable at only a few dollars a month. If you are helping someone with an IT issue remotely, Domotz is definitely the affordable software to do it with. I also like that the systems can be downloaded for free on an inexpensive Raspberry Pi, so I don¿t need to purchase any additional hardware.

Network tool

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Using Domotz I can easily monitor the status of my Office network and Home devices. The software is really helpful to ensure that all technology is consistently working properly and as it should be. I really like the RDP protocol which gives me access to all my home/office PC¿s remotely, which is convenient as I often travel. The system has really helped me solve problems on my network remotely. Great support team too!

Gianluca

Great Software and very easy to use quickly

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fantastic software for its small cost with very handy features for home users as well as installation companies like myself. You will not be disappointed with how simple it is to get your devices all being monitored from one app.