# InsightHub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about InsightHub Software - reviews, pricing plans, popular comparisons to other Market Research products and more.

Source: https://www.capterra.com/p/149667/FlexMR-Research-Platform

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# 

 InsightHub Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 10, 2024

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

InsightHub

## What is InsightHub?

InsightHub is a comprehensive research solution, designed to streamline, scale and supercharge operations. It provides access to powerful tools, robust features and integrated processes that fuel brand growth. The platform enables you to build a fully-profiled database of members from open screeners, access panels and existing customer data. Qual and quant data collection tools facilitate a schedule of continuous research, supported by ongoing member engagement and peer-to-peer communication.

## What is InsightHub used for?

[Market Research](https://www.capterra.com/market-research-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£10000

Usage Based, Per Year

Free trial  
available

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Do you work for InsightHub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.flexmr.net/&name=InsightHub)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### InsightHub

4.4 (13)

VS.

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting Price

£10000

Usage Based, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (13)

Ease Of Use

4.9 (101)

Value For Money

4.0 (10)

Value For Money

4.8 (77)

Customer Service

4.8 (13)

Customer Service

4.7 (92)

## InsightHub alternatives

[4.6 (2,315)](https://www.capterra.com/p/151962/SEMrush/reviews/)

Starting price

$139.95

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/149667/FlexMR-Research-Platform/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

3.5 (11)

72.73% of 11 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Survey Builder

4.0 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Create and manage surveys

Data Visualization

3.3 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Graphical representation of data

Question Branching

4.4 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Survey design technique that directs respondents to different questions based on their previous answers

Statistical Analysis

3.0 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Apply statistical/mathematical models to sets of data

Reporting & Statistics

3.7 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

InsightHub 33 features

Define levels of authorization for access to specific files or systems

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Capability of a software or system to make decisions and perform actions based on specified conditions

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Conduct and manage panel discussions for the purpose of market research

Survey design technique that directs respondents to different questions based on their previous answers

Analyze and gain insights into data in real-time

Receive data and information in real time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Apply statistical/mathematical models to sets of data

Create and manage surveys

Manage sample of audience for conducting market research surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

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Features

3.8 (12)

3.8

Based on 12 reviews

## Pricing

Value for money

4.0 (10)

Free Trial

Basic

£10,000

Usage Based,Per Year

Value for money

4.0 (10)

4.0

Based on 10 reviews

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Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (13)

4.8

Based on 13 reviews

## User reviews

Overall rating

4.4

Based on 13 reviews

Filter by rating

5(6)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LA

Lloyd A.

Marketing Assistant

Financial Services

### "Insight Hub review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

October 29, 2024

We use insight hub for the video surveys, these are incredibly useful and influence business wide decisions

Pros

Insighthub streamlines our operations and provides us with the tools we need for our qual and quant research.

Cons

No complaints on insight hub - nothing to add here.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 8, 2024

Thank you for your feedback, we're glad to hear that video surveys have been a valuable addition, and that InsightHub has helped to streamline your research.

RC

Rachel C.

Customer Insight Manager

Financial Services

### "Great, intuitive research platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 9, 2024

Pros

It's an intuative platform, easy to use for a variety of research methods

Cons

Lack of qualitative analysis tools available

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 16, 2024

Thank you for the positive review, we really appreciate it. Though we have aimed to improve the qual analysis feature set of InsightHub recently through TextMR and VideoMR - there is still much more we hope to do that we hope will be of benefit to you.

AC

Alex C.

Customer insight executive

Insurance

### "FlexMR review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 18, 2024

As stated easy to use just need to understand it first

Pros

Quick, easy, and smart technology to use. Allows quick feedback on insights but also quality feedback from our customers and external respondents

Cons

Needs training for some of the tech. It is very easy to use but if you're unaware of a certain part of the software it can

Alternatives considered

[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)

Reasons for choosing InsightHub

It is a better visualisation output for different tasks

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2024

Thank you for the 5-star feedback. We're glad InsightHub, and its data visualisation options, have been valuable to your team. We hope it can continue to be for many years to come.

CB

Candace B.

Teacher

Education Management

### "InsightHub"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 30, 2024

I partake in the polls, chatrooms, podcast and blog links.

Pros

As a user, I appreciate the insight and topics. The graphics and ease of use are appealing.

Cons

Some of it is tough to navigate on an android phone. It works better on a pc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 16, 2024

Thank you for your review, we are glad to hear that you find InsightHub easy to use. We will also feed back your comments regarding smartphone navigation onto our software engineering team.

WN

Wendy N.

Associate

Education Management

### "Insight hub - User Insight"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 22, 2023

It is adequate for our needs so far and allows us to easily create a database of our own users.

Pros

It fulfils our needs and once familiar with functionalities it allows us to conduct research and analyse the results. The ability to create a database of our own users is awesome.

Cons

Not intuitive to use. Lots of clicks are needed to achieve simple tasks.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 23, 2023

Thank you for the review, we're so glad to see such a high value for money rating. We will pass your comments onto our development team to feed into future planning cycles.

JN

Jamie N.

Resident engagement

Non-Profit Organization Management

### "Good basic platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

October 31, 2023

Great, it does what it needs to do. Customer support has always been really helpful and fast to answer any queries.

Pros

It does work well, and the functionality is there for what we need it for. Survey building is easy and should be used, and the data collection from those surveys is easy and fast.

Cons

Some things seem to be hidden away in sub menus, and separate tabs on the system would be better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2023

Thank you for your comments - it's always encouraging to hear that our fast and responsive survey functionality is having an impact. As we're always striving to improve, your comments on system navigation have been passed to our product and technology development team for roadmap consideration.

CP

Cristian P.

Programming and Software coordinator

Market Research

### "Good choice for panel management!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 30, 2023

Pros

It's easy to use, and it does not require a lot of training.

Cons

The way invite/reminder emails are sent could be improved. It would be nice to have a delivery report. For statistics reports, it needs to be a bit more flexible in filtering data by custom dates.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2023

Thank you so much for sharing this review. We will be sure to pass your comments onto the team, and include these considerations in our upcoming email development work.

AD

Amanda D.

Insight manager

Financial Services

### "Cheap and effective way to reach customers "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2023

Excellent great tool with great service at a great price.

Pros

Easy to design surveys and for a non analytical person like me Numbers is great to analyse the results.

Cons

Some limitations on survey design.Also.. numbers can be quite limited.

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

Reasons for choosing InsightHub

Price and ease to use plus been using it for years

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 14, 2023

Thank you for the positive review. It's always great to hear how InsightHub is bringing people closer to customers, and we're proud to do so at a competitive price. Our team are continuing to work hard on further survey design & analysis functionality, and we hope you'll be able to benefit from these upcoming releases too.

KN

Katherine N.

Senior Account Executive

Research

### "Some processes in need of simplification"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

June 7, 2023

Pros

Product is easy to work out, especially when everything is done through insighthub.

Cons

Menus can be sticky in navigation, making it hard to find simple things.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 12, 2023

Thank you for taking the time to share your experience of InsightHub. We're glad you have found the platform easy to use. Simplification is currently a key priority for the team, and we will ensure your feedback forms a part of upcoming development cycles.

IH

Imogen H.

Insights Analyst

Retail

### "easy to use but slow to innovate "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

June 2, 2023

Pros

its easy to use, good customer support from the team

Cons

so to innovate, survey aren't mobile first

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 12, 2023

Thank you for the feedback and sharing your evaluation of InsightHub. We're glad to hear of your positive experience with the our support team, and will ensure your comments on innovation and survey functionality are raised during upcoming development sprints.

[View all Reviews](https://www.capterra.com/p/149667/FlexMR-Research-Platform/reviews/)

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