# Zoey Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zoey the right Website Builder solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149698/Zoey/reviews

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Zoey

4.2 (22)

[View alternatives](https://www.capterra.com/p/149698/Zoey/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Zoey

Ease of use

4.1

Customer Service

4.5

## Pros and Cons in Reviews

Fatima F

Marketing CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“A very special tool, recommended to any company that needs to expose its market in a different way with all the B2B and sometimes B2C functions, managing to capture a large number of customers and allowing them comfort when placing or modifying their orders, although with a less than good customer service, however, the tool manages to help all companies as long as it is implemented in the right way.“

February 1, 2023

sc

sean c

Web DesignRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years.

“The only real area Zoey falls short is in the number of third party apps that can be integrated.“

March 22, 2021

sc

sean c

Web DesignRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years.

“Zoey is easy to jump into, thanks to intuitive design, thorough support docs, and very responsive customer service.“

March 22, 2021

## Showing most helpful reviews

Showing 1-22 of 22 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Fatima F.  
Marketing Coordinator  
Real Estate  
Used the software for: 1-2 years

### "Zoey takes you to B2B commerce"

February 1, 2023

4.0

Zoey is an excellent B2B commerce tool planned for all those companies that require to offer stable and continuous services to their customers, Zoey has a lot of benefits that help companies to operate in a simple way making the processes much more productive, it also offers some B2C features, so that users can make simple movements in their orders.

Pros

The capabilities offered by the tool to design are excellent, our products are well managed with accurate information so that customers can have all the necessary data before making their purchase. With Zoey we do not require an in-house developer as we have all the steps to create a successful store. The flexibility and scalability of the tool certainly generates a lot of peace of mind in our company. A very special tool, recommended to any company that needs to expose its market in a different way with all the B2B and sometimes B2C functions, managing to capture a large number of customers and allowing them comfort when placing or modifying their orders, although with a less than good customer service, however, the tool manages to help all companies as long as it is implemented in the right way.

Cons

The customer service should be much better for how good the tool is, we would like to talk directly with a support agent that can help us with immediate solutions instead of sending an email that sometimes takes days to receive a response, the time lost in those lapses make us lose a lot of money. Other than that the tool does its job and offers great benefits to the company.

Review Source

DS

David S.  
President  
Retail  
Used the software for: 2+ years

### "Zoey- Easy B2B and B2C Stores"

January 9, 2026

5.0

My overall experience with Zoey is extremely positive. Any feature I would add has already been added, I just have to explore a bit

Pros

Zoey is a very powerful, customizable e-commerce solution. There are a lot of design templates available but more importantly, the inventory feature is very powerful

Cons

I really have nothing bad to say about Zoey. I have been using it for at least 10 years now. I fuse it everyday all day and could not think of a thing to change.

Alternatives considered

[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing Zoey

Zoey has a much cleaner interface. Also, everything about Zoey feels like it is made for ecommerce and B2B

Switched from

[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)

Yahoo store was closed so I had to find a solution

Review Source

VR

Verified Reviewer  
Multimedia Designer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great stuff with some essentials missing "

October 23, 2018

3.0

Overall its a good tool.

Pros

Zoey was real easy to use to get our online store up and running. The integration with Google is also very nice.

Cons

Zoey lacks some functions like being able to send out emails in lists. It would be nice to have more templates for emails as well that are not just html.

Review Source

sC

sean C.  
Web Design  
Renewables & Environment  
Used the software for: 2+ years

### "Similar to Magento, but better!"

March 22, 2021

5.0

Zoey is easy to jump into, thanks to intuitive design, thorough support docs, and very responsive customer service.

Pros

Being able to attach and unattach product attributes and pick where they appear on category and product pages is great. I was on Magento 1 before, and that was much less flexible.

Cons

The only real area Zoey falls short is in the number of third party apps that can be integrated.

Reason for choosing Zoey

All-in one product database, CMS, and web hosting at a great price.

Switched from

[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)

Magento 1 support was ending...and I also found Magento cumbersome and inaccessible to non-Magento developers.

Review Source

Sandra W.  
Owner  
  
Used the software for: 2+ years

### "Absolutely the best!"

June 26, 2018

5.0

Pros

Zoey is an amazing eCommerce platform! It makes it a breeze for merchants to run successfully a store with no in-house developer! Nice and Clean admin interface. It's intuitive and easy to use which allows you to get up and running your store very quickly. Out of the box Zoey comes with a lot of goodies every merchant is craving on - a great drag & drop design editor; advanced international tools: multi-languages store, easy translations; optimised checkout; abandoned carts recovery; gift cards; advanced analytics like Glew which provides useful insights to make decisions about how to grow; a bunch of pre-integrated apps for personalized shopping experiences, email marketing, inventory management, GDPR and so much more... They have great Wholesale/B2B tools too - Although I'm not selling to B2B - as a Multi-brand retailer I found out it's perfect to use them to run Private Sales. Zoey's support team with their unforeseen valuable knowledge and fast response is absolutely incredible. They have a community too where you can ask questions or request new features or apps (spoiler: you'll find me inside - ready to help out :) ) Oh, and last but not least you don't have to worry about Security or Hosting - all is managed behind the scenes for you. The store can handle large traffic and is always 100% uptime, plus it has a speedy loading time. It's a real labor of love for the team to build an eCommerce platform that empowers merchants to run a profitable business!

Cons

Nothing worth mentioning - the platform isn't a one-and-done effort and Zoey really keeps it up by doing constant enhancements.

Review Source

AC

Amit C.  
President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Excellent for B2B and has a lot of flexibility "

March 16, 2021

5.0

10/10. Their support is excellent and very responsive.

Pros

It works great for wholesale and multiple customer groups with different pricing. There is a lot of advanced features and flexibility . We have proceed over 15,000 orders over Zoey and it continues to work reliability. Lot of payment gateway options and controls around it. Supports sales teams

Cons

The website development is not as intuitive and friendly as popular B2C platforms like Shopify. Could use a better dashboard that helps me understand what is going on and help me with useful date. better reports. There is no phone support.

Reason for choosing Zoey

I tried 2 other options in 2019 and then they did not meet my requirements. i have been using Zoey for 2 yrs and do not see any reason to switch.

Review Source

VR

Verified Reviewer  
Co-Founder  
Retail  
Used the software for: 2+ years

### "Zoey is a great company to work with, with powerful tools at your disposal."

June 26, 2018

4.0

It has been a considerable improvement from my previous software (3D Cart).

Pros

Zoeys team is incredible at their customer service, the company is forward thinking and they strive to build technology that is not typically seen on other ecomm softwares within this price point. Rather than compare to the likes of Shopify or Bigcommerce, Zoey is more on the line of competition with Magento, or Commerce Cloud from SF.

Cons

As Zoey is a young company, the diversity of their app store is still a bit lapse but it is growing steadily. Fortunately many basic function are built in so you do not need apps for them like you would in Shopify.

Review Source

NS

Nicole S.  
Marketing Intern  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Zoey Review"

October 14, 2018

4.0

Zoey is helping our because become modernized and compatible with desktop, tablet and mobile, which is something we required when decided to build out our new website. We also we really the shopping portion of it and the ease. I think the one thing that is so crucial to this software is the support team, they are amazing and always have an answer. You should really incorporate being able to call :)

Pros

One thing I really like about this software is the design aspect. For someone who doesn't have a huge background in coding, this software really helps. But it doesn't take out the coding aspect completely which I like because I can still learn more everyday.

Cons

My least favorite about this software is there sometimes is little details that can easily be missed if you don't know about them that can throw off your entire layout. Thankful Zoey support is so awesome so it really hasn't been that much of an issue. I also think the support documents can be difficult to find your issue in, most of the time I don't even bother and will just open a ticket.

Review Source

Brian B.  
Owner  
  
Used the software for: 6-12 months

### "Great alternative to upgrading to Magento 2"

June 21, 2018

5.0

I get 95% of the benefits of Magento, without having to hire a developer

Pros

With Magento 1.9 I felt like I was all alone and had to hire a developer with any bug I encountered. Zoey support has been absolutely amazing and answers emails in minutes (not hours)

Cons

There are a few Magento extensions that do not play well with the Zoey ecosystem. I have found work-arounds to it but that is kind of a pain.

Review Source

Richard W.  
Chief Commercial Officer  
Sporting Goods  
Used the software for: 6-12 months

### "Good for start up that’s looking to be big one day"

December 9, 2018

5.0

Very positive, Zoey team was extremely helpful, received personalize service, greatly exceeded my expectations

Pros

Supports B2B better then competitors, platform allows for B2B and B2C, we feel we will be able to stay on the platform for many years

Cons

It’s a bit more expensive than competitors, still need to add apps to get the site where we needed, this drove costs even higher

Review Source

TC

TINGTING C.  
Office manager and logistics specialist  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "functional software, helpful customer service"

October 23, 2018

4.0

overall, I think zoey is a functioning software, but if my business is getting bigger, I would like to shift to a better one. But right now, zoey is good enough for our current business.

Pros

I like most of the functions the software has, and the software is very easy to use, most functions can be explored by myself without additional training.

Cons

I am a bit concerned about the safety and payment functions zoey has. We started using this software in May 2018 and got 4 fraud purchases worth more than $3,500 in total, and without built-in protection, we basically lost all of those money, which is a big thing to small businesses like us. Even if zoey doesn't have built-in seller protection function, it is recommended that zoey can suggest users their cooperated 3rd party fraud purchase protection provider before the service started, at least let them know that a fraud protection service is recommended to avoid the bad situations. Even customers decide not to use the protection, at least they can have a sense that fraud purchase might happen, and they could pay more attention when any suspicious transaction happened.

Review Source

BG

Barbara G.  
Sales/Marketing  
Wholesale  
Used the software for: 6-12 months

### "Great Newer Platform"

January 17, 2019

4.0

Pros

I like that I can use Zoey for both our wholesale and retail customers. Also, Zoey keeps adding new features and will take customer feature requests to continue building and improving the platform. Also, the ability add CRM/Info pages easily, designing our own site (from templates), and having a Blog feature all included was really what enticed our company to Zoey. And, having the ability to change things ourselves instead of contacting a firm/ support has been a big deal for us.

Cons

Still a bit in the early stages of the platform. Since it's a newer company, there are things that could be better, but for us, it works and the improvements they continue to make have really helped our company out.

Review Source

DF

Dee F.  
owner  
  
Used the software for: 1-2 years

### "Not helpful."

June 14, 2018

2.0

Pros

There has not been much I like, if anything, about this experience. I have nothing else to say about this company.

Cons

What I like the least and even hate, is that I can not talk to a person when there is a problem. Sending email questions is not my idea of helpful. Some time the questions are answered and sometimes not. Other times, we get a question instead of an answer. The other problem I have, is I never know how much my credit card will be charged. This is unacceptable, too.

Review Source

Mary P.  
  
  
Used the software for: Less than 6 months

### "User-friendly Ecommerce Solution "

June 24, 2016

5.0

Zoey is built with the merchant in mind - that means an easy to use drag & drop editor, built in marketing tools, easy to install shipping & payment methods, and a great customer & technical support team. Zoey is a great solution for entrepreneurs and small business owners who don’t want to hire a developer for every site update.

Pros

Code free design tools, free responsive themes, drag & drop design, app store, and awesome technical support!

Review Source

CW

Curt W.  
Owner  
  
Used the software for: Less than 6 months

### "Over all a great product with so many features included."

June 19, 2018

5.0

Pros

The design capabilities are fantastic. Being able to create a custom look and the ease to change it in minutes is worth it.

Cons

The flow of the checkout process still has issues. Because the checkout screens are not editable you can not customize to your liking. I can adjust with css but it would be better to be able to move items around. We see it most with custom gift messages. They are not on a screen that a customer thinks they should be on. There for they call because they cant find.

Review Source

LB

Lissa B.  
Accountant  
Furniture  
Used the software for: Less than 6 months

### "Wow!"

October 12, 2018

5.0

Pros

Ease of use, our customers have all the information that they need about their orders, 24-7. Easy to integrate with other software

Cons

Have been using for a few months and have no cons.

Review Source

WB

Willem B.  
Managing Director  
  
Used the software for: 6-12 months

### "very easy to use, excellent customer service"

June 18, 2018

5.0

Full control over web shop and ability to integrate with operational systems.

Pros

A lot of finite control over web shop configuration. Very good and quick customer service. Many tools to fully customize your setup.

Cons

Some of detailed settings are not explained yet in the documentation. Sometimes hard to locate the correct control for a certain setting.

Review Source

JP

Jeff P.  
Principal  
  
Used the software for: Less than 6 months

### "Out migration went pretty smoothly and support from Uri and his team is fast and top notch"

June 18, 2018

4.0

Easy Transition from our self Hosted Magento CE site

Pros

It was an easy transition from our custom based Magento site because the migration tools worked well and the interface is similar to Magento CE

Cons

Monthly price is a little high compared to competitors and there is no way to run multiple sites/stores from one account.

Review Source

GG

Grant G.  
President-CEO  
  
Used the software for: Less than 6 months

### "Not impressed. Every time there is a new release or update, more money, more money."

June 18, 2018

2.0

Have not realized any benefits to date.

Pros

The templates look good and everything looks good when on my site. However, you can get the same quality with other companies for less money.

Cons

Too expensive. Possibly will convert to Shopify. Seems like the company is positioning to be sold.

Review Source

DW

Danny W.  
Wholesale Manager  
Wholesale  
Used the software for: Less than 6 months

### "Overall a great product"

October 12, 2018

4.0

This has helped us to grow our wholesale business. It has made it easier for our customers to shop

Pros

This is a well organized platform. Simple to use and does what we need.

Cons

There are some things that could be more direct. Some things you need to go to multiple tabs in order to do one thing.

Review Source

MF

Mark F.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "comprehensive but could be simpler"

October 15, 2018

4.0

Pros

It looks great for the user and covers all the bases in the backroom.

Cons

Pricing fields in backroom are over-complicated and the need to constantly refresh index management is tiresome.

Review Source

GP

Greg P.  
Business Analyst  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Easy to Use and Responsive Customer Service"

October 12, 2018

4.0

Pros

Zoey is very easy to use. Initial set up was done within a few days. After QA testing, I was asked to add order specific attributes which wasn't available. Upon emailing support, they published that feature within a month or so of requesting it.

Cons

There are a few product properties you are unable to modify in bulk that I'd like to, but it's not all that inconvenient.

Review Source

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