--- title: "GSMtasks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GSMtasks Software - reviews, pricing plans, popular comparisons to other Service Dispatch products and more." source_url: "https://www.capterra.com/p/149699/GSMtasks/" page_type: "product" language: "en" --- # GSMtasks Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GSMtasks ## What is GSMtasks? GSMtasks's service dispatch software makes it easy for dispatchers to plan daily tasks and employees to manage and analyze them. Reduce fuel costs and boost work efficiency with route & task optimization. We offer an intuitive app for employees, a real-time web dashboard for dispatchers, and automatic SMS notifications and employee tracking for customers. Our API allows for integration with your current systems. ## What is GSMtasks used for? [Route Planning](https://www.capterra.com/route-planning-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Logistics](https://www.capterra.com/logistics-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $14 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GSMtasks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gsmtasks.com/&name=GSMtasks) ## GSMtasks Overview Updated September 2026 AI summary GSMtasks supports organizations of all sizes in managing service dispatch, delivery scheduling, and route planning across logistics, fleet, and field service operations. With features such as automated scheduling, live driver tracking, GPS, proof of delivery, and mobile access, it helps teams coordinate jobs, monitor performance, and optimize routes. Deployment options include web, cloud, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GSMtasks 4.7 (35) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price $14 Per User, Per Month Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (35) Ease Of Use 4.6 (268) Value For Money 4.7 (30) Value For Money 4.6 (255) Customer Service 4.8 (34) Customer Service 4.8 (252) ## GSMtasks alternatives [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (105)](https://www.capterra.com/p/210604/Spoke/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (55)](https://www.capterra.com/p/202055/eLogii/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/) [4.6 (268)](https://www.capterra.com/p/161579/OptimoRoute/reviews/) Starting price $35.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161579/OptimoRoute/) [View all alternatives](https://www.capterra.com/p/149699/GSMtasks/alternatives/) ## FAQs about GSMtasks Overview ### Which roles and teams benefit most from GSMtasks? GSMtasks is most used by business owners, executives, and operations managers who need control over dispatching, delivery coordination, and team performance. Logistics teams use it to plan routes and track field work, while customer support, account, and project roles rely on it to improve communication, status visibility, and service reliability. Answer based on 33 reviews Overview ### What company size and industries is GSMtasks built for? GSMtasks is built primarily for small businesses in retail and transportation, with 91% of reviewers from small companies and 18% each from Retail and Transportation/Trucking/Railroad. It serves delivery, installation, maintenance, pharmacy, inspection, construction, courier, freight, and related logistics workflows, with Logistics and Supply Chain representing another 15%. Answer based on 35 reviews Features and Usability ### What are the key features of GSMtasks? GSMtasks offers dispatch management, route optimization, live driver tracking, and delivery tracking for transportation workflows. It also includes automated scheduling, GPS, geofencing, electronic signature, proof of delivery, reporting/analytics, time tracking, and third-party integrations for fleet, courier, restaurant, and field service operations. Pricing ### How much does it cost and what fees or limitations are included? GSMtasks starts at $14 per user/month for the Essential plan, with unlimited tasks and recurring task scheduling. The Professional plan costs $19 per user/month and adds route optimization and white-label email notifications. Enterprise pricing is custom, and a free trial is available. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does GSMtasks integrate with? GSMtasks integrates with 8 third-party tools and platforms, including Adobe Commerce, Google Maps, GrubHub, PrestaShop, Presto, QuickBooks Online Advanced, Shopify, and WooCommerce. These integrations span e-commerce, mapping, delivery, and accounting systems, giving GSMtasks connections to common business and logistics workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does GSMtasks offer? GSMtasks provides in-person training, live online sessions, webinars, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning, and videos provide self-paced reference for reviewing features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does GSMtasks offer? GSMtasks provides email/help desk, phone support, and chat. Reviewers describe the support team as helpful, responsive, and knowledgeable, with prompt replies and useful guidance. Some users also note that the team is open to suggestions and handles issues with personal attention. Answer based on 6 reviews ## Features AI summary Based on 1,224 Service Dispatch reviews Capterra reviewers point to these as the top priorities when choosing service dispatch software: - **Scheduling** (**69%** of reviewers rated this feature as critical) - **Customer Database** (**58%**) - **Mobile Access** (**66%**) GSMtasks supports all three of the features buyers rate highest: **Scheduling**, **Customer Database**, and **Mobile Access**. Together, these capabilities help businesses assign jobs efficiently, keep customer information organized and easy to access, and give field staff the flexibility to manage work from anywhere, allowing teams to improve response times and keep daily operations running smoothly. Scheduling 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Customer Database 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Mobile Access 4.9 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Dispatch Management 4.9 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Delivery Tracking 5.0 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Route Optimization 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints GSMtasks 68 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Driver Management: Track all personnel who operate company vehicles - Driver Settlements: Manage payroll processing for different driver pay contracts - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Restaurants: Serves restaurants - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Job Management: Manage and track all job information and associated tasks - Live Driver Tracking: Track driver locations on a map in real time - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Load Optimization: Set up process for efficient load building, routing, and distribution - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transportation Management: Organize and track the physical movement of goods from one location to another - Trip Logs: Record of trip details - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.6 (34) 4.6 Based on 34 reviews ## Pricing Value for money 4.7 (30) Free Trial [View pricing plan details](https://www.capterra.com/p/149699/GSMtasks/pricing/) Essential per user $14.00 Per User,Per Month It includes: - Auto-Dispatch - Automated Routing - Complete Overview - Custom Meta Fields - GPS Tracking - Mobile App for Drivers - Proof of Delivery Function - Real-Time Updates Professional $19.00 Per User,Per Month It includes: - Route optimization - Custom dashboard / app templates - White label notifications - Personal account manager - Offline mobile app Enterprise Custom Quote Available Value for money 4.7 (30) 4.7 Based on 30 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ GrubHub](https://www.capterra.com/p/210141/GrubHub/)[ Presto](https://www.capterra.com/p/193000/Presto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (34) 4.8 Based on 34 reviews ## User reviews Overall rating 4.7 Based on 35 reviews Filter by rating 5(27) 4(7) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent LD Lawrence D. Manager Logistics and Supply Chain ### "GSMtask usage and Help Generally" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 1, 2026 GSMtasks has generally been so helpful to me and my team in all aspect of my business and I think I'm begining to love them more than ever before Pros Since I started using GSMtasks I have experienced an easy usage and have gained good value for my money. Also their customer service have been so helpful and the drivers management have been so nice there have been little or no Bugs and issues of any kind all through and the route have always been perfect... They also have a good Maintenance and inspections that have always been helpful to my team always Cons The system sometimes glitches and this have cost me more than I can ever explain and this needs to be fixed with immediate effect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 GSMtasks has generally been so helpful to me and my team in all aspect of my business and I think I'm beginning to love them more than ever before. >>>>> That is very nice to hear, just a comment that for support we are very few who actually use real people not AI pots .. ! That's where the good support comes from our side ! JN John N. Logistics Administrator Retail ### "Excellent software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2025 Excellent! Have recommended it to a few of our suppliers based on my experience working with GSM staff and the software. Pros Ease of use, great functionality and superb service Cons Small delay when getting new features added. Thats about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 15, 2025 Thank you for your wonderful feedback! We’re delighted to hear that you find our software excellent and appreciate its ease of use, functionality, and customer service. Your recommendation to suppliers means a lot to us! We understand that there may be a small delay in getting new features added, and we truly appreciate your patience. We're always working to improve and enhance our software to meet our users' needs. If there's anything else we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your support! Best regards, The GSM Tasks Team MK Margus K. Team Manager Apparel & Fashion ### "Feedback for GSMtasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2024 Pros My overall experience with GSMtasks has been nice. It is really easy to use and helps with people's productivity. As a manager, this tool helps me track all the steps and makes it easy to assign tasks. Cons The options for integrating with third-party services are limited, meaning there are fewer possibilities to connect and interact with external platforms or applications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2024 Just let you know that we also make custom integrations, basically we can integrate GSMtasks to any application .. just ask us over chatbox .. GJ Grete J. Manager Logistics and Supply Chain ### "CEO / Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2024 Pros Our company have been using this product and it has significantly boosted my team's productivity. The tool is user-friendly, making it easy to assign, track, and complete tasks. Real-time updates allow me to monitor progress instantly, and the clean, customizable interface is a plus for adapting to our workflow. Cons \- Initial learning curve for advanced features - Limited third-party integrations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 29, 2024 Thank you Grete. We do our best to make the product as easy to use and as user-friendly as possible. We also have Superb customer support, if you have ANY questions then just use the chat box ! www.gsmtasks.com - team AD Andis D. IT Product Development Manager Hospital & Health Care ### "Good service for logistics companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2024 Pros Fast support for issues solving, great overall value Cons GSMtasks web page (task view/filtering) could have faster response Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2024 Thank you for your feedback! We are thrilled to hear that you appreciate our fast support and overall value. Your input is invaluable, and we acknowledge the need for improvements in our web page. We are actively working on features to provide an even better user experience. Your satisfaction is our priority, and we look forward to continuing to support your logistics needs efficiently! AN Anonymous User Vp Architecture & Planning ### "Amazing Investment " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2024 Pros I love how helpful the staff is when we run into any problems. The service and support is great and there are always new features being announced. Cons Nothing. There is genuinely nothing that I have found that I do not enjoy about this particular product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2024 Thank you for your glowing review! We're delighted to hear that our service and support have been helpful to you. It's great to know you're enjoying the new features we announce. Your satisfaction is our priority, and we're thrilled to have met your expectations. VV Vallo V. boss Food Production ### "Praise Selver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2024 A great software that is capable of fulfilling our needs. Pros Gsmtasks has managed to reduce are workload significally. Brilliant customer support - very responsive and helpful thinking along. Almost every questions or challenge we had - they managed to find a solution. Cons Its offering much more than initially you might think and see. But again their team is very responsive and we had everything sorted out quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2024 Thank you for your positive review! We are thrilled to hear that GSMtasks has significantly reduced your workload and that our customer support team has been responsive and helpful in addressing your needs. It's our goal to provide not only a robust software solution but also exceptional support to ensure our users get the most out of our platform. We appreciate your feedback regarding the extensive features of GSMtasks. While our software offers a wide array of functionalities that might not be immediately apparent, we are committed to ensuring that our users are fully equipped to utilize these tools effectively. Our team is always ready to assist and guide you through any questions or challenges you may encounter. We also offer free demo training calls to our customers!  Thank you for recognizing the benefits of our software in meeting your needs. We are dedicated to continuously improving GSMtasks and providing the best possible experience for our users. IP Ignas P. Manager Transportation/Trucking/Railroad ### "GSM tasks review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2024 Pros We operate in a highly specialized field, which has made selecting a management solution particularly challenging for us. However, there are a few aspects we value most: Adaptability: The ability to tailor the solution to meet our specific needs. Excellent Client Support: Responsive and helpful support for any issues or inquiries we might have. Continuous Improvement: Ongoing enhancements to the app that not only improve its functionality but also seem tailored to our business requirements. Cons It's challenging to pinpoint any least favorite aspects, as their solutions are constantly evolving. What we might find less favorable today could very well become a non-issue tomorrow due to their ongoing improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Thanks for your review of GSMtasks! We're glad our adaptability and client support are hitting the mark for your specialized field. It's great to hear our ongoing improvements are making a difference for you. We're honored you switched to us from a solution that didn't meet your needs. Appreciate your trust in GSMtasks! CA Carmen A. Client Account Manager Retail ### "Brilliant Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2024 Pros GSM heard our 'wish-list needs' and put it into action, completely exceeding our expectation. Smaller tweaks can make such a difference to the end user. Thank you for hearing our needs. Cons I very fortunately have nothing to say. We are very happy with GSM as a work tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Thank you for your glowing review of GSMtasks! We're thrilled to hear that we exceeded your expectations by implementing your 'wish-list needs'. It's rewarding to know that even small tweaks can make a big difference for you and your end users. We're delighted that you're happy with GSMtasks as a work tool, and we're honored to have met your needs so effectively. Thanks for recognizing our efforts, and we look forward to continuing to support you! SK Silver K. Logistic manager Banking ### "Recommend to all firms who have work outside office. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2023 Very happy. Pros Good product, good real people support, not a robot speak with you. Easy to implement and use … Cons Cant say anything bad, the service is working well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Thanks for recommending GSMtasks! We're glad you appreciate our product, real people support, and ease of use. We're pleased to hear the service is working well for you. Thanks for being a happy customer! [View all Reviews](https://www.capterra.com/p/149699/GSMtasks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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