# GSMtasks Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GSMtasks the right Service Dispatch solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149699/HubSpot-Marketing/reviews

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GSMtasks

4.7 (35)

[View alternatives](https://www.capterra.com/p/149699/GSMtasks/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of GSMtasks

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

LD

Lawrence D

ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 6-12 months.

“Also their customer service have been so helpful and the drivers management have been so nice there have been little or no Bugs and issues of any kind all through and the route have always been perfect...“

March 1, 2026

CC

Chris C

PartnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months.

“Extremely competitive features compared to other 3x priced platform“

June 10, 2021

MJ

Maciej J

Owner / FounderTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years.

“They are also very keen on taking sugestions of how to make the software more user friendly...“

October 13, 2020

Simon F

E-commerce managerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“Support is great, integrations team are very easy to work with and the software overall is very robust.“

October 6, 2020

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Heather P.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Easy to use"

August 31, 2021

5.0

Overall, great software with a great team of developers and an extremely knowledgable and helpful support team.

Pros

Daily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs. Support team is excellent. Developers are open to requests and are quick to fix any bugs (of which there haven't been any we haven't inadvertently created ourselves).

Cons

Setup of the backend took a bit of work to understand initially. However once some training was done with the GSM team, the software became easier to understand.

Review Source

Response from GSMtasks

September 6, 2021

Hello, Heather! We are so pleased to hear that you are happy with GSMtasks and decided to take a step forward in your business management. All the best and we hope to work together with you for years to come!

JT

Jacob T.  
Business Development Executive  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Better than every logistics software we’ve tried, at a much lower cost"

August 12, 2021

5.0

By far the best logistics software we’ve used, with very helpful and knowledgeable customer service.

Pros

Easy to use, all the features you need for a delivery service, much better pricing than any of the competition. Customer service is straightforward, friendly and extremely helpful.

Cons

Extra features like API integration are relatively expensive

Alternatives considered

[Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Tookan](https://www.capterra.com/p/218952/Tookan/)

Switched from

[Onfleet](https://www.capterra.com/p/142633/Onfleet/)

Onfleet was priced too high and customer service wasn’t much help

Review Source

Response from GSMtasks

August 20, 2021

Thank you, Jacob! We are very glad to hear that you have been happy with our software and customer service!

LD

Lawrence D.  
Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "GSMtask usage and Help Generally"

March 1, 2026

4.0

GSMtasks has generally been so helpful to me and my team in all aspect of my business and I think I'm begining to love them more than ever before

Pros

Since I started using GSMtasks I have experienced an easy usage and have gained good value for my money. Also their customer service have been so helpful and the drivers management have been so nice there have been little or no Bugs and issues of any kind all through and the route have always been perfect... They also have a good Maintenance and inspections that have always been helpful to my team always

Cons

The system sometimes glitches and this have cost me more than I can ever explain and this needs to be fixed with immediate effect

Review Source

Response from GSMtasks

March 4, 2026

GSMtasks has generally been so helpful to me and my team in all aspect of my business and I think I'm beginning to love them more than ever before. >>>>> That is very nice to hear, just a comment that for support we are very few who actually use real people not AI pots .. ! That's where the good support comes from our side !

Johann K.  
Customer Support Specialist  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "The Review"

February 20, 2019

2.0

Poor quality, but on a good day it really is a friend of courier.

Pros

Pick-up and drop-off points are connected. Phone number and comments can be found from task.

Cons

Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.

Review Source

Response from GSMtasks

October 6, 2020

Thank you for your feedback, Johann. It is important users point out the things that could be improved so we can become a better software provider. We understand your frustration and work hard every day to avoid these mishaps from occurring. We also improve our mobile app daily and I think for now we have solved the issues you had to face.

TM

Tawanda M.  
Manager  
Events Services  
Used the software for: Less than 6 months

### "Best route planning software by far"

August 26, 2020

5.0

Easy to use and very good support

Pros

Ease of Use Allows multi point routes Allows drop offs and pick ups to be correctly linked Proof of delivery is very detailed and flexible Cheapest by far for the features available.You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.

Cons

It was bit difficult to find the software.

Reason for choosing GSMtasks

Cheaper Better features Better support

Switched from

[OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/)

Too expensive and limited features. Does not accommodate multi point routes No proof of delivery

Review Source

Response from GSMtasks

October 6, 2020

Thank you for your feedback, Tawanda! We appreciate your kind words. The fact that our software is very affordable compared to most of our competitors is sometimes the factor that makes users think if we offer good quality service, but as you can see it is not the case. Our mission is to make everyday work easier for both big and small companies. With the functionality and customization possibilities we offer, that is possible. We hope that we can work with you for many years to come!

JN

John N.  
Logistics Administrator  
Retail  
Used the software for: 1-2 years

### "Excellent software"

March 7, 2025

5.0

Excellent! Have recommended it to a few of our suppliers based on my experience working with GSM staff and the software.

Pros

Ease of use, great functionality and superb service

Cons

Small delay when getting new features added. Thats about it

Review Source

Response from GSMtasks

March 15, 2025

Thank you for your wonderful feedback! We’re delighted to hear that you find our software excellent and appreciate its ease of use, functionality, and customer service. Your recommendation to suppliers means a lot to us! We understand that there may be a small delay in getting new features added, and we truly appreciate your patience. We're always working to improve and enhance our software to meet our users' needs. If there's anything else we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your support! Best regards, The GSM Tasks Team

GJ

Grete J.  
Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "CEO / Management "

September 23, 2024

5.0

Pros

Our company have been using this product and it has significantly boosted my team's productivity. The tool is user-friendly, making it easy to assign, track, and complete tasks. Real-time updates allow me to monitor progress instantly, and the clean, customizable interface is a plus for adapting to our workflow.

Cons

\- Initial learning curve for advanced features - Limited third-party integrations

Review Source

Response from GSMtasks

September 29, 2024

Thank you Grete. We do our best to make the product as easy to use and as user-friendly as possible. We also have Superb customer support, if you have ANY questions then just use the chat box ! www.gsmtasks.com - team

MK

Margus K.  
Team Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Feedback for GSMtasks"

October 15, 2024

5.0

Pros

My overall experience with GSMtasks has been nice. It is really easy to use and helps with people's productivity. As a manager, this tool helps me track all the steps and makes it easy to assign tasks.

Cons

The options for integrating with third-party services are limited, meaning there are fewer possibilities to connect and interact with external platforms or applications.

Review Source

Response from GSMtasks

November 1, 2024

Just let you know that we also make custom integrations, basically we can integrate GSMtasks to any application .. just ask us over chatbox ..

VR

Verified Reviewer  
Vp  
Architecture & Planning  
Used the software for: 6-12 months

### "Amazing Investment "

June 29, 2024

5.0

Pros

I love how helpful the staff is when we run into any problems. The service and support is great and there are always new features being announced.

Cons

Nothing. There is genuinely nothing that I have found that I do not enjoy about this particular product.

Review Source

Response from GSMtasks

July 11, 2024

Thank you for your glowing review! We're delighted to hear that our service and support have been helpful to you. It's great to know you're enjoying the new features we announce. Your satisfaction is our priority, and we're thrilled to have met your expectations.

Muhammad A.  
Network Engineer  
Telecommunications  
Used the software for: I used a free trial

### "Route Optimizations App"

April 12, 2021

4.0

Pros

It is a simple and real-time task management app that is like most. Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.

Cons

its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations. the second problem is it's a bit slow.

Reason for choosing GSMtasks

because its have better work than GSMtasks

Review Source

Response from GSMtasks

June 28, 2021

Thank you for your review, Muhammad. We really appreciate you taking the time to give us some positive feedback and also point out where we can improve. We will take your feedback into consideration and give our best to always provide you with the best service.

CC

Chris C.  
Partner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great all around platform with an excellent team behind it"

June 10, 2021

5.0

Fantastic

Pros

\- Easy learning curve - Very good routing and scheduling capabilities - Fantastic support - Value for cost is excellent - Many customisations - Excellent onboarding & training - Extremely competitive features compared to other 3x priced platform

Cons

\- Minor bugs but they are being resolved one by one

Review Source

Response from GSMtasks

June 28, 2021

Thank you for your positive feedback, Chris. We are happy to hear that you are satisfied with GSMtasks and hope we can work together for many years to come!

TT

Toomas T.  
Logistics Manager  
  
Used the software for:

### "Co-operation with GSMtasks has been just GREAT!"

April 18, 2016

5.0

We started with GSMtasks just at the right time as we were looking for technician management solutions. GSMtasks was a ready solution to be used and was customized according to our needs.

Review Source

Response from GSMtasks

October 6, 2020

Thank you for your feedback, Toomas! We try to offer our customers the best quality software and we are happy to hear that you enjoy GSMtasks.

VV

Vallo V.  
boss  
Food Production  
Used the software for: 6-12 months

### "Praise Selver"

June 25, 2024

5.0

A great software that is capable of fulfilling our needs.

Pros

Gsmtasks has managed to reduce are workload significally. Brilliant customer support - very responsive and helpful thinking along. Almost every questions or challenge we had - they managed to find a solution.

Cons

Its offering much more than initially you might think and see. But again their team is very responsive and we had everything sorted out quickly.

Review Source

Response from GSMtasks

July 11, 2024

Thank you for your positive review! We are thrilled to hear that GSMtasks has significantly reduced your workload and that our customer support team has been responsive and helpful in addressing your needs. It's our goal to provide not only a robust software solution but also exceptional support to ensure our users get the most out of our platform. We appreciate your feedback regarding the extensive features of GSMtasks. While our software offers a wide array of functionalities that might not be immediately apparent, we are committed to ensuring that our users are fully equipped to utilize these tools effectively. Our team is always ready to assist and guide you through any questions or challenges you may encounter. We also offer free demo training calls to our customers!  Thank you for recognizing the benefits of our software in meeting your needs. We are dedicated to continuously improving GSMtasks and providing the best possible experience for our users.

AD

Andis D.  
IT Product Development Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good service for logistics companies"

July 11, 2024

5.0

Pros

Fast support for issues solving, great overall value

Cons

GSMtasks web page (task view/filtering) could have faster response

Review Source

Response from GSMtasks

July 17, 2024

Thank you for your feedback! We are thrilled to hear that you appreciate our fast support and overall value. Your input is invaluable, and we acknowledge the need for improvements in our web page. We are actively working on features to provide an even better user experience. Your satisfaction is our priority, and we look forward to continuing to support your logistics needs efficiently!

MP

Mikko P.  
CEO  
Restaurants  
Used the software for: 1-2 years

### "A Courier Team's Experience with GSMtasks"

August 2, 2023

5.0

Pros

What really shines about GSMtasks is its route optimization feature. It effortlessly juggles dozens of factors to formulate the most efficient routes, saving us valuable time and fuel costs on a daily basis. Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.One feature our team particularly appreciates is the seamless communication channel. Whether it's assigning tasks or sharing critical information, everything happens on one platform, reducing misunderstandings and communication lapses.Customer support is another area where GSMtasks outperforms. The support team has been nothing short of outstanding, providing prompt, helpful, and personalized responses to our queries and concerns. It's clear they care about their clients' experiences.

Cons

For us, everything has been good so far.

Switched from

[Onfleet](https://www.capterra.com/p/142633/Onfleet/)

Pricing was too high.

Review Source

Response from GSMtasks

April 15, 2024

Thanks for the fantastic review! We're thrilled our route optimization, real-time tracking, and seamless communication have been so beneficial for your courier team. We're especially proud to offer all these features at one of the most competitive prices in the market. Thanks for switching to GSMtasks; we're delighted to have you on board!

IP

Ignas P.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "GSM tasks review"

April 3, 2024

5.0

Pros

We operate in a highly specialized field, which has made selecting a management solution particularly challenging for us. However, there are a few aspects we value most: Adaptability: The ability to tailor the solution to meet our specific needs. Excellent Client Support: Responsive and helpful support for any issues or inquiries we might have. Continuous Improvement: Ongoing enhancements to the app that not only improve its functionality but also seem tailored to our business requirements.

Cons

It's challenging to pinpoint any least favorite aspects, as their solutions are constantly evolving. What we might find less favorable today could very well become a non-issue tomorrow due to their ongoing improvements.

Review Source

Response from GSMtasks

April 15, 2024

Thanks for your review of GSMtasks! We're glad our adaptability and client support are hitting the mark for your specialized field. It's great to hear our ongoing improvements are making a difference for you. We're honored you switched to us from a solution that didn't meet your needs. Appreciate your trust in GSMtasks!

MA

Mia A.  
Project Manager  
Building Materials  
Used the software for: 6-12 months

### "Best software ever "

September 2, 2023

5.0

Amazing, I love this software, it has helped me tremendously

Pros

Easy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me

Cons

I honestly do not know, the product is still under development which means suggestions are easily taken on board and new features come out very often.

Review Source

Response from GSMtasks

April 15, 2024

Thanks for the glowing review! We're thrilled you find GSMtasks easy, affordable, and packed with useful features. Appreciate your understanding as we continue to develop. Glad we've been a tremendous help to you!

SN

Shamsuddeen N.  
Owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Fleet Management, Drivers Route, Courier Driver Management"

July 14, 2021

5.0

We had multiple shipments, no routing device, we did manually, we routed manually, we started using GSM, and all changed to drag and drop, much convinient

Pros

It has all the features for drivers, From task to deliver to the door step, creating new task, input of destination, accuracy of optimization, location display, drivers activating tasks, routing, mapping. the best It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.

Cons

As for improvement, need to have whats app icon near the contact, so we have option to contact by number or contact by whats app

Reason for choosing GSMtasks

it is user friendly, Just login, use free trials, no waiting, keep driving. All the Best to the team, they have did amazing Jobs.

Review Source

Response from GSMtasks

July 19, 2021

Dear customer! Thank you very much for taking the time to give us positive feedback! We are very happy to hear that you are satisfied with our product and that you have found it helpful in your everyday work. We are constantly working on making the software as user-friendly and convenient as possible and user feedback is just the thing we need to keep up with the good work. We wish you all the best and hope we can work with your company for many years to come!

SK

Silver K.  
Logistic manager  
Banking  
Used the software for: 2+ years

### "Recommend to all firms who have work outside office. "

September 27, 2023

5.0

Very happy.

Pros

Good product, good real people support, not a robot speak with you. Easy to implement and use …

Cons

Cant say anything bad, the service is working well.

Review Source

Response from GSMtasks

April 15, 2024

Thanks for recommending GSMtasks! We're glad you appreciate our product, real people support, and ease of use. We're pleased to hear the service is working well for you. Thanks for being a happy customer!

KV

Kenny V.  
Owner  
Facilities Services  
Used the software for: 2+ years

### "GSM Tasks"

September 22, 2023

4.0

easy operation and value for money

Pros

easy to use and support team very responsive to issues or open to suggestions to modify or incorporate suggested features. havent tested the optimization features yet.

Cons

So far it meets our needs and suits our business case

Reason for choosing GSMtasks

met our needs

Review Source

Response from GSMtasks

April 15, 2024

Thanks for your review! We're glad you find GSMtasks easy to use with responsive support. It's great to hear it meets your needs and offers value for money. Appreciate you choosing us for price and functionality!

BA

Botond A.  
manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Daily use"

April 1, 2023

5.0

We are using it daily, all the day, this is our first workplace, where we managing our orders, routes, tours, drivers and items.

Pros

Easy to use. I love the support, if I have a problem they response even on a Saturday evening.

Cons

I have none of it, because if I have something I can contact with the Team and they can solve, update or make a new feature for that.

Review Source

Response from GSMtasks

May 8, 2023

Thank you very much, we try our best to offer good support and best service !

CA

Carmen A.  
Client Account Manager  
Retail  
Used the software for: Less than 6 months

### "Brilliant Support"

February 13, 2024

5.0

Pros

GSM heard our 'wish-list needs' and put it into action, completely exceeding our expectation. Smaller tweaks can make such a difference to the end user. Thank you for hearing our needs.

Cons

I very fortunately have nothing to say. We are very happy with GSM as a work tool.

Review Source

Response from GSMtasks

April 15, 2024

Thank you for your glowing review of GSMtasks! We're thrilled to hear that we exceeded your expectations by implementing your 'wish-list needs'. It's rewarding to know that even small tweaks can make a big difference for you and your end users. We're delighted that you're happy with GSMtasks as a work tool, and we're honored to have met your needs so effectively. Thanks for recognizing our efforts, and we look forward to continuing to support you!

VR

Verified Reviewer  
E-commerce manager  
Retail  
Used the software for: 2+ years

### "Super easy and convenient"

October 6, 2020

5.0

Support is great, integrations team are very easy to work with and the software overall is very robust.

Pros

It's super easy to use from adding tasks to complete them as a driver. With this tool we give our customers complete transparency where they can follow the delivery from our warehouse to the delivery address.

Cons

You cannot brand it as you like unfortunately.

Review Source

Response from GSMtasks

October 8, 2020

Thank you for your feedback! We are happy to hear that you are satisfied with our software and work hard every day to bring even more improvements to our customers :) Regarding your concern about branding the software - we would like to hear more about what your specific needs are. Right now, we offer customization on push-notifications (email/SMS logos and colors), etc.

MJ

Maciej J.  
Owner / Founder  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Long term user"

October 13, 2020

5.0

Pros

Software is well known by all our team members, it helped us to develop our structure from 5 vehicles in 2016 to 27 in 2020 and number are still growing. All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away. They are also very keen on taking sugestions of how to make the software more user friendly...

Cons

There is very little downsides, the only thing I can mention is that sometimes the app freezes on the phone and must be reinstalled.

Review Source

Response from GSMtasks

October 19, 2020

Hello, Maciey. Thank you for your feedback! We appreciate your kind words and hope we can keep working with you and your team for many years to come. It has been a pleasure! We are constantly working on our app as well and try to avoid any mishaps that may occur. All the best to your company!

SP

SCOTT P.  
CEO  
Retail  
Used the software for: 2+ years

### "Awesome delivery mapping/tracking"

October 6, 2020

4.0

It has made my delivery routes much more efficient. I love that we can attach pictures at the time of delivery completion to provide transparency and protection against customer complaints.

Pros

It's simple and easy to use once you get over the learning curve

Cons

It doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish.

Review Source

Response from GSMtasks

October 8, 2020

Hello, Scott. Thank you very much for your positive feedback! We are happy to hear that you are satisfied with GSMtasks. We try to offer our customers a simple yet very functional solution to make their everyday work easier. We hope we can work together for many years to come! :)

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