Who Uses This Software?

Mention is great for Marketing teams, PR managers, Social Managers, Executives, Agencies and Schools.


Average Ratings

222 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Mention
  • mention.com/en/
  • Founded 2012
  • France

About Mention

People are talking about your brand. Find them and join the conversation! Mention is a social media monitoring solution made to give keyword-based alerts about your brand, your competitors, and more. With our ability to monitor billions of sources in over 40 languages, you won't miss anything being said about what's important to you. And since mentions are in real time, you'll be able to reply right away within Mention. Join the 750,000+ companies already using Mention. Get your free demo!


Mention Features

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Mention Reviews Recently Reviewed!


Capterra loader

Great for social media monitoring and measuring social sentiment

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made!

After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.

I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.

I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons: The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Overall: It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Fantastic Media Monitoring service

Aug 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick set up and accurate results. In built-sentiment analysis is useful.

It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Cons: Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

Overall: I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it.

Recommendations to other buyers: I've used it from free to enterprise level and it's been an impressive platform to display client data and when clients find out how well priced it is compared to their traditional media monitoring services, they are sold!

Mentions is Awesome!

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.

Cons: It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.

Overall: I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.

Recommendations to other buyers: If you can afford it get it. It really is very useful!

Mention allows me to monitor my brand and competition easily.

Nov 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes.

Cons: The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers.

Overall: I can monitor any word, brand or name I want, giving me a headstart upon dealing with certain subjects.

The easiest tool to monitor media

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: When I started my work 3,5 years ago I tested a lot of media monitoring tools and Mention keep being the best so far. The first thing - it's clear and easy. The second - it lets me reply on Twitter mentions without leaving the app - it saves time. The third - I can see in the right side of the app what's inside the mention so I can see if it worth my attention without leaving the app.

Cons: I don't have any cons in mind. Maybe the fact, that during these 3,5 years I've been using it the app missed some articles that turned out to be quite important.

Infinity Functionality software

Sep 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: For

brands

legends

startups

writers

stars

successful businesses

growing campaigns

creators

those, who love Mention

Infinity constructive opportunities for campaigns to promote a startups, projects or a legendary brands. You can characterize the service as accessibility, mobility, infinity

This service uses the most current methods for obtaining references to the brand

Can be in a few clicks:

Monitor social media in real time.

Monitor a billion sources in more than 60 languages.

Learn the most authoritative opinions about a brand or keyword.

Connect social accounts for mobile response.

Creation of actual reports and comparison of notifications.

Export data to PDF or CSV.

Teamwork with the team by exchanging alerts.

Work with a mobile device.

Team Mention it's lovely and best team

Mention is a good overall tool for measuring Share of Voice and tracking visibility.

Sep 06, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use and Affordability. For getting a quick and relatively accurate overall Share of Voice reading, Mention is a solid tool. It is affordable and provides the basic functionality a marketer needs to measure social media and online mentions.

Cons: Granularity in results and being able to track Share of Conversation is limited. Accessing history is limited, as it only tracks from the time you set up a stream search. Limited in key word functionality and Boolean searches until you upgrade and then it gets more expensive.

Overall: Good overall look at Share of Voice versus our competition. Affordablility.

Learn all the secrets of your competitors

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easy to learn whenever anyone is mentioned in the media. Do you want to keep track of your own mentions and protect your reputation? Mention can do that. Do you want to spy from your competitors so that you can easily adapt their innovative ideas for your own benefit? Mention can help you.

Cons: It can be a bit complicated if you're not used to software like this, but if you're patient you can figure it out.

Love Mention!

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You cant catch everything that's happening on the Internet around your brand. This is what's Menion for. It helps you find fresh mentions and discussions of the topics you're interested in, so you're always updated on the most recent development.

Cons: It might have been a little more precise. While Mention is really great, it's best to combine it with some other similar app.

Great tool

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Mention scraps the web for mentions, tweets, news, etc. about your company and delivers it daily. I made a lot of personal connections with people who tweeted about us and I would have never known otherwise

Cons: A lot of times there are wrong tweets delivered to my email daily. especially if there's a similarity in names, I'm not sure how it can be fixed though.

If you can get it in the budget, it's a no brainer

Oct 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way.

Pros: Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve!

Cons: You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it).

Vendor Response

by Mention on October 07, 2015

Thanks a lot for testing Mention and leaving this great review. I appreciate how accurately you describe the challenge of setting up the search correctly with our filters to avoid being flooded with irrelevant results. It's great that you pointed it out, we will work on emphasis this during the on-boarding phase, as you mentioned.

Comprehensive Community Engagement Tool

Nov 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes management of my social networks easier, less time involved.

Cons: Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice.

Overall: Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past. There are several features that allow you to better engage with your community. There is also a nice high level analytics report tool to assess your metrics. There is also a great opportunity to customize messaging to your audience. Several of their filters help you keep an eye on performance within your network. Who's following, Who's not, Who's engaging with you. Give it a try !

Recommendations to other buyers: Mention provides good stimulus for managing engagement of your community.

A must have for your PR efforts

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a social listening tool, so it monitors mentions of your brand, your competitors and even your market on social media. It tells you who's talking about your areas of interest, and what they're saying. This makes it easy to start a conversation with potential leads or influencers.

But the feature I like most is the ranking of influencers for a social term - this helps you target your PR to the most important influencers.

Cons: It can be expensive, and the price is difficult to justify if you're a small business.

Overall: It's a really good bit of software. I just wish they'd introduce an 'unlimited mention' pricing tier, and make it affordable.

Useful Tool

Nov 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completely painless. Always on.

Cons: Does not bring me coffee.

Overall: This tool does a lot of work for me. I do not have to scour the web to find all the places I have been mentioned. This tool does it for me.

Worried about your reputation online? Get this tool and let it track that for you.

Want to gain online visibility? Let this tool tell you where you can be found online.

I love it and could not do my job without it.

Great, easy-to-use brand monitor

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to see where our business is being mentioned! It's saved me a couple times to be able to respond to posts on Reddit and is a crucial part of our link building strategy now too. Its easy to navigate and filter through all of the sources and keywords you want to monitor.

Cons: It's a pretty straight forward tool! There's nothing I don't like. I use the basic subscription which has limited features, but I know I can upgrade for more.

Easy to use brand monitoring tool for social media and the web

Oct 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like that you can integrate this with Slack. It makes it easy to keep on top of brand mentions as soon as they come in. It's also really helpful that you can get a summary at the end of each day to tell you how many mentions you got and how many were positive / negative. You can also log in and tell it if something is positive or negative to help make your results more reliable.

Cons: There's not too much to dislike really. Admittedly you can get most of this data manually if you searched for it yourself rather than paying for it, but this tool really does help you to save time.

Capterra loader

Most easiest way to track your brand keywords

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments.

Cons: I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software.

Mention helps you see your business grow!

Apr 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and UX

Cons: Too pricey to upgrade. We can also do alerts on google for free.

Overall: We love watching the mentions of Tilt365.com grow every day on Mention capture software. We started out with only a few a day and within a month it got us to focus spreading the word. Now we're up to hundreds a day.

Recommendations to other buyers: If it were less expensive, we would upgrade.

Easy to use media monitoring software

Jan 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy and intuitive

Cons: Pricing plans step up rapidly depedning on features

Overall: I've used Mention off and on for a couple of years and just recently upgraded from the entry level package to one of the paid plans. It is easy and intuitive to use and customer support has been great. Start with the free plan and upgrade when you need to :)

Great Product, Great Price!

Dec 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :)

Pros: thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons: doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Amazing product. For (social) media monitoring - listening, your brand but also all competitors...

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease to use, mobile applications, exhaustive features

Overall: We use it to follow all the industry trends of our projects and their competitors.

We are always aware of everything and can manage the required actions to be taken very easily with different team members.

Great online/media monitoring tool for your organization

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Mention is an asset to individuals. organizations, companies, governments, etc. that want to keep track of what's being said online about them. I also like having a PC program/app that allows you to view the information.

Cons: There are limits on the number of items/keywords that you can track without upgrading to a paid plan, but the free plan is still quite good.

Overall: Working for a local government, I like being able to monitor was residents and visitors are saying on social media about us. It's a very handy tool at no cost if you choose the right keywords and stay with the free plan.

Keep on top of social media

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does what it should very well

Cons: Nothing

Overall: Mention does my searching of Twitter, Facebook, Instagram and others. I get straight forward alerts and jump to the results and appraise whether I'm interested or not. Brilliant service.

Listen in listenin' with Mention

Mar 31, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We've used Mention for quite a while now and it helps me stay on top of our social listening more than any other software app that I use. When I first joined the team, I was onboarded nicely by Mention and got up-to-speed on using the product quickly. We've overhauled other systems, but not this one!

Pros: -The workflow is simple and easy to learn. Also keeps you organized while displaying all the mentions you need to see. -Good for collaborating and helps stay on top of the customer experience. -The first thing I check when I get into the office and the last thing I do before I leave, which keeps us in the pulse of our audience.

Cons: -The icons for actions you can take on a mention are not as intuitive (although improved from when I first started using it) and you'd expect, which causes some confusion. -The influencer dashboard could also be more robust. -Delayed refresh isn't the best for real-time events, but does eventually catch up.

Pleased with my subscription

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's efficient and finds content that Google Alerts misses.

Cons: A UI suggestion I made has not been implemented. Granted, it's just from one user, but it's a minor nuisance daily.

Overall: Mention has become a "must" for our social media monitoring, but the service goes beyond social media and captures more data on my brand and those that I track than Google Alerts does. I'm also pleased with the interactions I've had with my account managers and their occasional offers to do a screenshare tutorial.

Recommendations to other buyers: It works and is well priced. I may switch to an annual subscription to save money.

One of my favorite apps!

Dec 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Mention is exactly what I had been searching for. See, google alerts are only so good and they mostly show you articles that make it into the news. But as any good marketer knows, there are many conversations taking place across the web and social media. To use it, you just setup an alert similar to google alerts and then the results are populated with fresh posts/articles/comments/threads about your alert keywords. It will also send you an email with these alerts so you can stay up to date with recent posts. I find it helpful because I have a few different companies and this way I can stay on top of conversations that are happening without spending hours out of my day searching for conversations to join.

Pros: Ease of use. Saves time. Quick setup. Always works. Has filters to remove garbage sites. They improve the software often.

Cons: Would like more alerts for less money.

Very useful to track your brands online and what people are talking about it.

Jun 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quickly search the discussions and conversation about your brand, company or you and send it to you.

Overall: Tracking discussion, conversation, good and BD reviews about your brand.

Great for knowing when your company is being mentioned on the social media

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: - Loved how easy it is to set up

- Once set, we were able to link to slack and get a report of what was happening on social media every day (regarding our brand)

- It's one of those software products that blend in and help you when you need it; doesn't stay in your way

Cons: None. We really enjoy using Mention and would recommend to any online business owner!

Overall: From a business owner's point of view, Mention was the ideal set and forget solution. We set it up, then I knew exactly how customers felt about our company.

Best app of it's kind that I'm aware of

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most results of any app I tried.

Cons: Some results don't match search criteria.

Overall: Mention goes far beyond Google Alerts, although some results are questionable. I sometimes see results that don't mention the key phrase it's looking for.

Recommendations to other buyers: The price is too high. If the licensing cost was closer to what people pay for other apps like Google Apps or Dropbox more people would buy it.

Excellent product

Jul 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really useful, and can be tailored to needs, as well as focusing on just what you want.

Mention is the most affordable PR tracking tool you will find

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the accurate finding makes this product amazing! Mention has found every media mention for my company no matter how small. The pricing is also incredible.

Overall: Being able to track everywhere my company is seen is amazing and the pricing makes it even better.

Must-have tool for all brands

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mention makes it extremely easy to know everything that is said about my brand and my competitors. I connected it to our slack which is very practical.

Cons: No big cons. In the slack integration I'd like to be able to filter our twitter mentions (too noisy).

Best tool for social media listening

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a sales person my major part of job includes searching new leads and also also keeping myself updated . Mention help me to keep track of mention of our company also some keywords . Its super easy to use and you can also mark sources as spam .

Cons: cost can be an issue if you want to have many features

Overall: mention has definitely help me to learn about my consumer that what exactly they are talking about

mention is great, and somehow very different than Google

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have a great plan with mention

Cons: I might have to upgrade someday.

Overall: mention allows me to big brother the interwebs. it's essential for getting in touch with customers were talking about my product. This may even affect the bottom line, but who would know?

Recommendations to other buyers: talkwalker is good too

This is an app that is just as essential as a bank account is to a business.

Jul 20, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an essential tool in any business of any size that has an online presence and wants to monitor their digital marketing. The best value is in its "early warning" application to lets you manage your online brand reputation.

Pros: I do not know what magic crawlers or algorithms they use. But it WORKS and it is accurate. Note though that I can not rate their customer support as I have never needed to use it. Yes they are just that good.

Cons: The free version is limited, but still well worth it for a growing business.

Recommendations to other buyers: Try combinations of keywords and adjust accordingly to get the best results to avoid too many reports & thousands of irrelevant mentions.

Super helpful for a company small or large!

Oct 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We used mention when we were much smaller and it was extremely helpful to easily access all of your mentions online. We use it for social media mainly and it's so much easier than manually finding them to reply to consumers!

Cons: Nothing to not like, except we stopped using it a few times when we were smaller due to the price.

Overall: It has really help us interact with our customers and fans all over the internet! Mention saved us many many hours of work!

Capterra loader

Awesome Way to Find Out Where You're Mentioned

Mar 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.

Cons: The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you.

If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.

Overall: Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)

Mention always gives me every social media interaction.

Nov 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it's not too spammy. The free version delivers an email once a day about who replied or used my hashtag.

Cons: It could be completely free :D Just kidding, they deserve to be paid!

Overall: Across the internet, mention delivers me an email once a day to let me know who is saying what about my brand and my personal account. Allows me to like, share and interact with every mention that comes about!

Recommendations to other buyers: Use it FOR FREE!

Mention is a fantastic tool for tracking discussions of our company

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This automated service makes my life easier. It tells me where people are talking about my company online, giving me insight into audience attitudes about us and the opportunity to participate in the discussion if appropriate.

Cons: Since we have an unusual brand name (Notgrass), tracking mentions of our company is easy. If you have more complex tracking needs, Mention can become expensive.

Best insight!

Mar 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UX, design, timing when it comes to delivering reports

Cons: -

Overall: I love Mention - it's easy to use, always on time with the most important mentions about our brand and what's also important - they don't spam with thousands of useless information.

Recommendations to other buyers: -

Mention is definitely worth your time

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use and simple to navigate, with desktop and mobile.

Cons: As I am in Australia, getting the team in the right time zone is a bit tough, but they are pretty good over the email

Overall: I didn't need a service that could post direct to social platforms, what I needed was to be notified in real time of any mentions of my brand and dedicated key words, good or bad from those platforms! Mention is hitting the mark across the board. With desktop and mobile, I can find and manage all of my brand comments, mentions, tags, news and hashtags in one place with minimal fuss and in real time -- what more could you want. If you need to know when and where people are talking about you or your brand ... make sure you give mention a go.

Recommendations to other buyers: Worth giving it a try, especially if you have a crisis that needs to be managed and your brand needs to be aware 24/7

Totally LOVE Mention

Feb 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information. The dashboards have been totally revamped over the last year or so. Totally recommend!

Love it! Now, I'm always first one to know when someone talks about our app.

Jun 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using almost a year ago. Since then it's been part of my routine to check alerts. It's easy to use, provides daily notification and complex alerts.

Overall: Knowlegde of when people talk about our product. This way we can react faster.

I can't find anything. It simply does what is says it does. And I couldn't expect more than that.

Mention Does What No Other App Can

Aug 31, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: If you really want to cover your bases, use Mention to monitor your clients, your competitors, and important keywords. There is no other app that tracks the web more completely. The reporting and stats are great. We export the PDFs to show to clients, and also give clients the spreadsheets that Mention generates, if they want deeper data. Highly recommended.

Pros: Ease of use. Complete coverage.

Cons: PDF reporting should allow me to put my logo on the report.

Vendor Response

by Mention on October 07, 2015

Thanks a lot for your review. I am glad to hear you like our stats and find the tool easy to use. We currently don't have white-paper versions of our product to have you include your logo on it, but we will discuss it with our team.

Captures most mentions

Dec 12, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use (one click to link)

Cons: Price of better packages

Overall: It's a great software. I compared it to a similar product and I'm quite happy with it. Some features are better, some are worse. The price, however, is too expensive for a small family business like ours. We'll go for a competitor because we have a better deal and won't compromise so much on the quality of outputs.

Very Pleased!

Feb 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease

Cons: Nothing

Overall: I've been using Mention for some time and have nothing I dislike about the relationship. Thanks for a job well done.

Recommendations to other buyers: I'm very pleased with the software.

Mention is great for tracking our competitors

Oct 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We make use of mention daily to track our competitors and be in the know in our industry. It has helped us tremendously and contributed significantly to our growth

Cons: Nothing really. It's quite expensive since we are on a very tight budget.

Overall: Competitors monitoring

Capterra loader

Great tool to monitor your brand across the Internet

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This offers a simple way to track where your brand name is being mentioned - so you don't have to keep Googling yourself to find out.

Whenever someone does talk about your brand, Mention sends you an email so you can follow up. You can also check the dashboard to get quick daily digest of your mentions and decide how to handle them. Flagging spam or irrelevant mentions has been particularly helpful.

Cons: UI could be optimized more for easier scanning and better navigation on smaller screens. The price is also a bit steep for small businesses but there is a free account you can use if you're just a small company and don't need anything too advanced.

Overall: Great tool to monitor your brand and keep track of your reputation online. Also enables us to respond to mentions in a timely fashion.

Capterra loader

Keep a track of your brand and competition

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I am able to know who is talking of my brand, get email notifications (Which is not up to the expectations but still good). It also gives you an understanding of the competitive brands and what are they up to. You could actually feed in your tags, key words and it would be able to get you the right brands you have to keep an eye on.

Cons: I used the trial version for some time, since mine is a small home-business brand which is still on growth upgrading is too costly in my view. There is nothing else that I am particularly complaining about this software.

Overall: I enjoyed using this, it actually has a fast learning curve and fulfills all needs when you are keeping track of your growing brand. If you are ready to throw a few bucks in this can be the best brand for you.

As a one-man marketing team, I don't have time to be fiddling around & it's so easy to use!

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to use, the dashboard is clear and simple, and I can tell immediately where we're being mentioned online.

Cons: Difficult to say really. I haven't had any problems myself, but immediate alerts by email or an app would be great.