Who Uses This Software?

Mention is great for: Marketing teams, Executives, Agencies and Schools.


Average Ratings

197 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Mention
  • www.Mention.com
  • Founded 2012
  • France

About Mention

People are talking about your brand. Find them and join the conversation! Mention is a social media monitoring solution made to give keyword-based alerts about your brand, your competitors, and more. With our ability to monitor billions of sources in over 40 languages, you won't miss anything being said about what's important to you. And since mentions are in real time, you'll be able to reply right away within Mention. Join the 500,000+ companies already using Mention. Get your free demo!


Mention Features

  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Mention Reviews Recently Reviewed!


Capterra-loader

Great for social media monitoring and measuring social sentiment

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made!

After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up.

I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.

I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard.

Cons: The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

Overall: It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Fantastic Media Monitoring service

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, quick set up and accurate results. In built-sentiment analysis is useful.

It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Cons: Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

Overall: I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it.

Recommendations to other buyers: I've used it from free to enterprise level and it's been an impressive platform to display client data and when clients find out how well priced it is compared to their traditional media monitoring services, they are sold!

A great way to keep track of your brand

Jun 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A great platform, which makes it possible to track your brand through the Internet. Due to a simple interface, it's easy to learn how to apply and organize all the mentions of your brand. Mention works fine, in case you are on the team. Mentions can help you define a filter, in case you do not want to track specific websites. In addition, the cost may be available for a small business. We apply Mention in order to monitor what our customers or prospective buyers say about us, but in addition we use it to track articles.

Cons: We identified certain problems with the use of the recent control panel. If the Mention group is working on the data, making it more comfortable and simple, it will be much easier to apply. In the event that you apply a free account, there is a limit to free notification.

Mentions is Awesome!

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.

Cons: It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.

Overall: I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.

Recommendations to other buyers: If you can afford it get it. It really is very useful!

Mention allows me to monitor my brand and competition easily.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes.

Cons: The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers.

Overall: I can monitor any word, brand or name I want, giving me a headstart upon dealing with certain subjects.

Infinity Functionality software

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: For

brands

legends

startups

writers

stars

successful businesses

growing campaigns

creators

those, who love Mention

Infinity constructive opportunities for campaigns to promote a startups, projects or a legendary brands. You can characterize the service as accessibility, mobility, infinity

This service uses the most current methods for obtaining references to the brand

Can be in a few clicks:

Monitor social media in real time.

Monitor a billion sources in more than 60 languages.

Learn the most authoritative opinions about a brand or keyword.

Connect social accounts for mobile response.

Creation of actual reports and comparison of notifications.

Export data to PDF or CSV.

Teamwork with the team by exchanging alerts.

Work with a mobile device.

Team Mention it's lovely and best team

Capterra-loader

Metion monitors social media so you don't have to.

Jul 11, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.

Cons: Mention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.

Overall: Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.

Not effective in monitoring media..

Jul 13, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Well, I do receive timely and regular notifications from this platform. It also provide a score out of a 100 as to the strength of the source.

Cons: The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand. It perhaps needs some AI to provide more accurate social listening. Equally, it misses noise about my brand across social platforms.

Mention is a good overall tool for measuring Share of Voice and tracking visibility.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use and Affordability. For getting a quick and relatively accurate overall Share of Voice reading, Mention is a solid tool. It is affordable and provides the basic functionality a marketer needs to measure social media and online mentions.

Cons: Granularity in results and being able to track Share of Conversation is limited. Accessing history is limited, as it only tracks from the time you set up a stream search. Limited in key word functionality and Boolean searches until you upgrade and then it gets more expensive.

Overall: Good overall look at Share of Voice versus our competition. Affordablility.

Learn all the secrets of your competitors

Jul 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to learn whenever anyone is mentioned in the media. Do you want to keep track of your own mentions and protect your reputation? Mention can do that. Do you want to spy from your competitors so that you can easily adapt their innovative ideas for your own benefit? Mention can help you.

Cons: It can be a bit complicated if you're not used to software like this, but if you're patient you can figure it out.

Love Mention!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You cant catch everything that's happening on the Internet around your brand. This is what's Menion for. It helps you find fresh mentions and discussions of the topics you're interested in, so you're always updated on the most recent development.

Cons: It might have been a little more precise. While Mention is really great, it's best to combine it with some other similar app.

Great tool

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how Mention scraps the web for mentions, tweets, news, etc. about your company and delivers it daily. I made a lot of personal connections with people who tweeted about us and I would have never known otherwise

Cons: A lot of times there are wrong tweets delivered to my email daily. especially if there's a similarity in names, I'm not sure how it can be fixed though.

If you can get it in the budget, it's a no brainer

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way.

Pros: Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve!

Cons: You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it).

Vendor Response

by Mention on October 07, 2015

Thanks a lot for testing Mention and leaving this great review. I appreciate how accurately you describe the challenge of setting up the search correctly with our filters to avoid being flooded with irrelevant results. It's great that you pointed it out, we will work on emphasis this during the on-boarding phase, as you mentioned.

Comprehensive Community Engagement Tool

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes management of my social networks easier, less time involved.

Cons: Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice.

Overall: Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past. There are several features that allow you to better engage with your community. There is also a nice high level analytics report tool to assess your metrics. There is also a great opportunity to customize messaging to your audience. Several of their filters help you keep an eye on performance within your network. Who's following, Who's not, Who's engaging with you. Give it a try !

Recommendations to other buyers: Mention provides good stimulus for managing engagement of your community.

Useful Tool

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completely painless. Always on.

Cons: Does not bring me coffee.

Overall: This tool does a lot of work for me. I do not have to scour the web to find all the places I have been mentioned. This tool does it for me.

Worried about your reputation online? Get this tool and let it track that for you.

Want to gain online visibility? Let this tool tell you where you can be found online.

I love it and could not do my job without it.

Capterra-loader

Most easiest way to track your brand keywords

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments.

Cons: I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software.

Mention helps you see your business grow!

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and UX

Cons: Too pricey to upgrade. We can also do alerts on google for free.

Overall: We love watching the mentions of Tilt365.com grow every day on Mention capture software. We started out with only a few a day and within a month it got us to focus spreading the word. Now we're up to hundreds a day.

Recommendations to other buyers: If it were less expensive, we would upgrade.

Easy to use media monitoring software

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy and intuitive

Cons: Pricing plans step up rapidly depedning on features

Overall: I've used Mention off and on for a couple of years and just recently upgraded from the entry level package to one of the paid plans. It is easy and intuitive to use and customer support has been great. Start with the free plan and upgrade when you need to :)

Great Product, Great Price!

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :)

Pros: thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons: doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Amazing product. For (social) media monitoring - listening, your brand but also all competitors...

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease to use, mobile applications, exhaustive features

Overall: We use it to follow all the industry trends of our projects and their competitors.

We are always aware of everything and can manage the required actions to be taken very easily with different team members.

Keep on top of social media

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does what it should very well

Cons: Nothing

Overall: Mention does my searching of Twitter, Facebook, Instagram and others. I get straight forward alerts and jump to the results and appraise whether I'm interested or not. Brilliant service.

Listen in listenin' with Mention

Mar 31, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We've used Mention for quite a while now and it helps me stay on top of our social listening more than any other software app that I use. When I first joined the team, I was onboarded nicely by Mention and got up-to-speed on using the product quickly. We've overhauled other systems, but not this one!

Pros: -The workflow is simple and easy to learn. Also keeps you organized while displaying all the mentions you need to see. -Good for collaborating and helps stay on top of the customer experience. -The first thing I check when I get into the office and the last thing I do before I leave, which keeps us in the pulse of our audience.

Cons: -The icons for actions you can take on a mention are not as intuitive (although improved from when I first started using it) and you'd expect, which causes some confusion. -The influencer dashboard could also be more robust. -Delayed refresh isn't the best for real-time events, but does eventually catch up.

Pleased with my subscription

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's efficient and finds content that Google Alerts misses.

Cons: A UI suggestion I made has not been implemented. Granted, it's just from one user, but it's a minor nuisance daily.

Overall: Mention has become a "must" for our social media monitoring, but the service goes beyond social media and captures more data on my brand and those that I track than Google Alerts does. I'm also pleased with the interactions I've had with my account managers and their occasional offers to do a screenshare tutorial.

Recommendations to other buyers: It works and is well priced. I may switch to an annual subscription to save money.

Very useful to track your brands online and what people are talking about it.

Jun 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quickly search the discussions and conversation about your brand, company or you and send it to you.

Overall: Tracking discussion, conversation, good and BD reviews about your brand.

One of my favorite apps!

Dec 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mention is exactly what I had been searching for. See, google alerts are only so good and they mostly show you articles that make it into the news. But as any good marketer knows, there are many conversations taking place across the web and social media. To use it, you just setup an alert similar to google alerts and then the results are populated with fresh posts/articles/comments/threads about your alert keywords. It will also send you an email with these alerts so you can stay up to date with recent posts. I find it helpful because I have a few different companies and this way I can stay on top of conversations that are happening without spending hours out of my day searching for conversations to join.

Pros: Ease of use. Saves time. Quick setup. Always works. Has filters to remove garbage sites. They improve the software often.

Cons: Would like more alerts for less money.

Useful, background campaign monitoring tool

Dec 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Useful, time-saving, easy to set-up and manage, good free package.

Cons: If your company has a generic name or you need to use semi-generic search terms, allow for not relevant results.

Overall: We use to monitor PR and marketing campaign effectiveness; gives useful data that saves us time and effort sourcing and monitoring this data across the internet.

Best app of it's kind that I'm aware of

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most results of any app I tried.

Cons: Some results don't match search criteria.

Overall: Mention goes far beyond Google Alerts, although some results are questionable. I sometimes see results that don't mention the key phrase it's looking for.

Recommendations to other buyers: The price is too high. If the licensing cost was closer to what people pay for other apps like Google Apps or Dropbox more people would buy it.

Mention makes it easy to listen to what people are saying about your product

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mention gives you the ability to quickly respond to all of the listings of your mentions on all the major social media sites with it's login integrations. I like that the service has a friendly user interface, it is very useful in finding company references. Lots of time saved in searching and analyzing competitors, or being able to response in a timely fashion whenever your brand is mentioned anywhere. We use Mention as an additional component to other online monitoring services.

Cons: I do not think that support is available on weekends. It looks like the technical staff is only in Europe and is probably only available during normal working hours. I would like to integrate more with other products, or even with some services for marketing automation.

Mention is the most affordable PR tracking tool you will find

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the accurate finding makes this product amazing! Mention has found every media mention for my company no matter how small. The pricing is also incredible.

Overall: Being able to track everywhere my company is seen is amazing and the pricing makes it even better.

Must-have tool for all brands

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mention makes it extremely easy to know everything that is said about my brand and my competitors. I connected it to our slack which is very practical.

Cons: No big cons. In the slack integration I'd like to be able to filter our twitter mentions (too noisy).

Excellent product

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really useful, and can be tailored to needs, as well as focusing on just what you want.

mention is great, and somehow very different than Google

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have a great plan with mention

Cons: I might have to upgrade someday.

Overall: mention allows me to big brother the interwebs. it's essential for getting in touch with customers were talking about my product. This may even affect the bottom line, but who would know?

Recommendations to other buyers: talkwalker is good too

This is an app that is just as essential as a bank account is to a business.

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an essential tool in any business of any size that has an online presence and wants to monitor their digital marketing. The best value is in its "early warning" application to lets you manage your online brand reputation.

Pros: I do not know what magic crawlers or algorithms they use. But it WORKS and it is accurate. Note though that I can not rate their customer support as I have never needed to use it. Yes they are just that good.

Cons: The free version is limited, but still well worth it for a growing business.

Recommendations to other buyers: Try combinations of keywords and adjust accordingly to get the best results to avoid too many reports & thousands of irrelevant mentions.

Capterra-loader

Awesome Way to Find Out Where You're Mentioned

Mar 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.

Cons: The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you.

If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.

Overall: Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)

Mention always gives me every social media interaction.

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that it's not too spammy. The free version delivers an email once a day about who replied or used my hashtag.

Cons: It could be completely free :D Just kidding, they deserve to be paid!

Overall: Across the internet, mention delivers me an email once a day to let me know who is saying what about my brand and my personal account. Allows me to like, share and interact with every mention that comes about!

Recommendations to other buyers: Use it FOR FREE!

Best insight!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: UX, design, timing when it comes to delivering reports

Cons: -

Overall: I love Mention - it's easy to use, always on time with the most important mentions about our brand and what's also important - they don't spam with thousands of useless information.

Recommendations to other buyers: -

Mention is a fantastic tool for tracking discussions of our company

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This automated service makes my life easier. It tells me where people are talking about my company online, giving me insight into audience attitudes about us and the opportunity to participate in the discussion if appropriate.

Cons: Since we have an unusual brand name (Notgrass), tracking mentions of our company is easy. If you have more complex tracking needs, Mention can become expensive.

Mention is definitely worth your time

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: easy to use and simple to navigate, with desktop and mobile.

Cons: As I am in Australia, getting the team in the right time zone is a bit tough, but they are pretty good over the email

Overall: I didn't need a service that could post direct to social platforms, what I needed was to be notified in real time of any mentions of my brand and dedicated key words, good or bad from those platforms! Mention is hitting the mark across the board. With desktop and mobile, I can find and manage all of my brand comments, mentions, tags, news and hashtags in one place with minimal fuss and in real time -- what more could you want. If you need to know when and where people are talking about you or your brand ... make sure you give mention a go.

Recommendations to other buyers: Worth giving it a try, especially if you have a crisis that needs to be managed and your brand needs to be aware 24/7

Totally LOVE Mention

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information. The dashboards have been totally revamped over the last year or so. Totally recommend!

Love it! Now, I'm always first one to know when someone talks about our app.

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I started using almost a year ago. Since then it's been part of my routine to check alerts. It's easy to use, provides daily notification and complex alerts.

Overall: Knowlegde of when people talk about our product. This way we can react faster.

I can't find anything. It simply does what is says it does. And I couldn't expect more than that.

Mention Does What No Other App Can

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: If you really want to cover your bases, use Mention to monitor your clients, your competitors, and important keywords. There is no other app that tracks the web more completely. The reporting and stats are great. We export the PDFs to show to clients, and also give clients the spreadsheets that Mention generates, if they want deeper data. Highly recommended.

Pros: Ease of use. Complete coverage.

Cons: PDF reporting should allow me to put my logo on the report.

Vendor Response

by Mention on October 07, 2015

Thanks a lot for your review. I am glad to hear you like our stats and find the tool easy to use. We currently don't have white-paper versions of our product to have you include your logo on it, but we will discuss it with our team.

Captures most mentions

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Ease of use (one click to link)

Cons: Price of better packages

Overall: It's a great software. I compared it to a similar product and I'm quite happy with it. Some features are better, some are worse. The price, however, is too expensive for a small family business like ours. We'll go for a competitor because we have a better deal and won't compromise so much on the quality of outputs.

Very Pleased!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease

Cons: Nothing

Overall: I've been using Mention for some time and have nothing I dislike about the relationship. Thanks for a job well done.

Recommendations to other buyers: I'm very pleased with the software.

Mention is great for tracking our competitors

Oct 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We make use of mention daily to track our competitors and be in the know in our industry. It has helped us tremendously and contributed significantly to our growth

Cons: Nothing really. It's quite expensive since we are on a very tight budget.

Overall: Competitors monitoring

As a one-man marketing team, I don't have time to be fiddling around & it's so easy to use!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's really easy to use, the dashboard is clear and simple, and I can tell immediately where we're being mentioned online.

Cons: Difficult to say really. I haven't had any problems myself, but immediate alerts by email or an app would be great.

Best tool for brand online monitoring!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was falling in love with Mention I guess at first sight, when I was checking a tool for personal branding online.

Then when I started my new job I had no doubt at which program I should have implemented onto marcoms company strategies.

Keep on rocking guys! I am expecting more and more features!

Enrica

I must have for any brand

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mention is a tool that I use every day - it's one of the first things that I open. It allows me to track any mention of my brand, so that I can respond accordingly and be aware of everything that's being said about my brand, good or bad. Each mention in the list is given a score as well as a flagging system to help me prioritise which ones require speedy attention. I get regular notifications when new mentions come in, so I never miss a thing! The tool also allows me to mark any mentions that I want to mark as irrelevant or block completely, and the filter can be great when you want to focus on a single channel, such as Twitter. Mention is great value for money, and while there are other tools out there that provide a similar service, I find Mention to be the best that I've tried!

Pros: Allows you see all mentions of your brand, or any other keywords or phrases that you want to track Great value for money Easy to filter mentions to focus on one channel at a time Shows each mention as it appears on the referring page

Vendor Response

by Mention on October 08, 2015

Thank you so much for the nice review. Really appreciate you sharing how easy you find to filter mentions and identify the ones that need immediate attention.

The best social media monitoring tool

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: best for monitoring social meida

Overall: Mention is the best tool for social media and online monitoring. We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information.

Great price for low budget / low priority social media tracking and analysis

Apr 09, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The price! Even a college student could afford to pay for their smaller plans out of pocket. They do a good job returning results for distinct keywords ("Grindr" is uniquely spelled with few other off topic themes, "Apple" would require extra care to differentiate between the computer company and the fruit) with some support for more advanced / complex boolean queries. Analytics engine is basic but very good for the price

Cons: You get what you pay for! While there is a huge need to fill for low cost / low priority social media analysis, this is not the tool for anyone with a serious business need to access / analyze this data although it could be a good starting point for testing purposes, even for large-brand employees. Expect some incompleteness in the data they return, below market analytical horsepower and lingering hunger to dive deeper, most likely with a new vendor.

Overall: Low cost access to social content by keyword search

Monitoring Several Brands Reliably

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quick and reliable updates on all brand mentions across the internet! I work for a PR firm and use it to monitor all of my clients and major announcements, and I like that I can count on it and not miss anything. Also, it's great to have an accompanying mobile app.

Cons: The user interface could be a little easier to navigate. Sometimes it is slow to manage mentions in bulk, which of course is a huge daily activity in the platform. I also don't like that Boolean search costs more. That seems arbitrary.

No trouble using this tools

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I think the Mention's best part is the range that the software can reach when we talk about monitoring

Cons: As I start to use the Mention less a mounth on the starter plan, I just miss one tools on this software, Its to export any file to excel, I already know that if I upgrade I ll be able to use that, but I would like to know how I could just to have access to export file .... but The Mention solve all my needs

Overall: I manage a crises in the social media, and see what the user, blogs and the news are talking about the brand and some related event

Capterra-loader

Mention is potentially great for PR firms, but not for small business owners.

Jun 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The platform was extremely easy to use and the UX was simple and straightforward. Besides that, I'm not sure the platform has a lot to offer for small business owners. Listening software seems so out of date when there are plenty of others out there who can do the same job and more.

Cons: Pricing is a problem. The entry monthly cost which gets you 2 basic alerts, 3,000 mentions, and 1 user. The entire reason to purchase this software is so that you are alerted when someone says something amazing, or something horrible about your brand. So, for Mention to offer their entry product so little, was not a valuable enough offer for me to continue with it.

So far so excellent

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is friendly user but I need more time to play around to confirm my affirmation.

Cons: When you try to open a link showing a news sometimes is not clear but after you look for you will find it

Overall: I discovered Mention because of an article in a newspaper I since then I have tracked my company name in the news and it has been excellent I would like to continue using it because in the trial period you do not have enough time to see how is work I believe in the future with more experience I will confirm so far so excellent.

Thanks

Recommendations to other buyers: So far so excellent

Time saver!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love how this app gives me the possibility of multichannel publishing on Facebook, Twitter, Google+, and LinkedIn. I can't wait for them to put some sort of Instagram API and then my social media activities will be complete and much easier :) You can see by my rating that I'm very, very satisfied with what I'm getting with the freemium (4 months so far). Would recommend to anyone in the social media/content marketing niche.

Pros: - Multichannel publishing - Facebook, Twitter, Google+, LinkedIn - Ability to schedule multiple times during the day and week for publishing - Easy multimedia adding and link tracking (Google Analytics) - Reposting is as easy as it can get

Cons: - No Instagram - (very few) bugs while trying to repost - shows two buffer links and neither leads where it should, sometimes the attached image disappears - it rarely happens, but still - Pablo resizing didn't really work for my use but that doesn't mean it's in any way bad

Very good tool to be updated on your brand online

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Nice to try with the free version. Manage to find information not otherwise available via Google Allerts

Cons: Premium version is pretty expensive. For us the standard version worked well though to get the major updates. We will consider to upgrade once reached sufficient growth.

Great and easy to use product!

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I use Mention for a lot of my work. It's incredible to see just how much people are talking about you or your competitors. I love the app the most! I have it on my phone and I get real time notifications about what people are saying. Blows my mind actually.

Cons: I think that maybe the price is a bit of a downfall for me as I am a smaller company/freelancer. I think it's extremely worth it for bigger companies though.

Start Here for social monitoring

Nov 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In a previous job I spent a lot of time evaluating and testing social monitoring tools. There are some great ones out there for a lot of different use cases. If you are new to these tools I recommend starting with Mention, it's quick easy and really straightforward. A lot of the other tools are not. You can also create one alert for free so there is no risk.

Pros: I love the daily email update that doesn't require me to remember to check into the tool everyday. I want a tool that helps me out and doesn't add to my workload.

Capterra-loader

Fantastic tool for researching brands or keywords.

Feb 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Used it to track conversation around certain keywords for a class I was giving. It was extremely useful in supplying data that I could use in class to demonstrate what sort of conversations were happening around the topic.

Cons: It took me a while to work out how to delete notifications. Also, you can't research past history. It is quite expensive for a paid version.

Overall: Easy to track keyword mentions and collate data for my class.

Does all the work for me :)

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to set up and then it does all the work for you

Cons: I have not paid for plans yet so can't really give a comment on more than the free version so I would say that it is a little limited but I understand that this is to get more people to subscribe.

Overall: I have used mention for many years in my marketing role and have found that it is easy to use, simple to set up and best of all it does all the hard work for me!!

Recommendations to other buyers: Give it a try - you may be surprised at how well it works for you

enjoying the simplicity

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Though I never paid for Mention, I think it works well! I receive each week an email inviting me to connect to my page and I can see what's going on with the tags I asked to watch... simple and functional! As a photographer, it's a good tool to see where the internet is talking about you!

Best tool to monitor industry news

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Intuitive interface and the Boolean search feature.

Cons: Customisable dashboard are not available

Overall: There is not better way to know what is new and hot in the industry at any given time. With their Boolean search I can narrow down my search to avoid almost any noise, irrelevant mentions.

Recommendations to other buyers: Continue adding data to dashboards.

Fantastic tool for monitoring on social

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best aspect of Mention is that it pulls all of your social media feeds into a single interface where you can view posts in context and respond without ever having to log into the various apps.

Cons: No complaints, really. Does one thing well. The only negative is that it sometimes finds irrelevant mentions, but they provide a tool to exclude them from the feed.

Mention is a life saver!!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really love using Mention because I handle a lot of social media in my job. Mention helps me locate exactly where people are talking about our brand. It's so easy to use and the app for iPhone is great.

Cons: The only thing that I don't like about this software is I wasn't able to figure out how to eliminate certain notifications. Other than that, it's great!

A great way to know who's talking about you online

Dec 01, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: I was told about Mention by a vendor of mine when I was in a meeting with them. They have been using Mention for a while and seeing how easy it is to use, I figured let me at least try it. I was so glad I did - I had no idea some people were talking about me - we have been watching the mentions on Twitter, Facebook, etc. and have a Google Alert triggered to let us know whenever a mention of our company or brand is mentioned, but Mention finds things others don't! It really is a great tool to be able to follow the keywords or brands you need to watch.

Pros: Ease of use and ability to try the program out with one keyword for free in the beginning to see if it works for you.

Cons: None that I have found yet.

A no-fuss communication helper!

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ideal solution for a small gadget-startup such as Vitastiq that needs all the help it can get in the media and communications field. We are not a fully-staffed company as of yet and having a tool that informs us about the attention our 'vitamin and mineral status check gadget' gets all over the social media has let us measure our reach and not miss a message from a user or opportunity to say thank you to our supporters.

Pros: Easy to use, simply yet amazingly organized; truly helpful and kind customer support.

I love this program as it gives me a heads up of mentions that I would otherwise not be aware of

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great niche program as the internet is vast and to have a system that monitors for you is awesome. I was mentioned in a prestigious publication and was not aware till i got the mention.

all in one monitoring

Aug 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: good value for ,only, easy to use, constantly new features

Cons: cannot ,onto fb but no other tool can

Overall: I monitor daily topics for my ads campaign, I pin down what people are searching. Mention is the best tool so far I used

Better monitoring than Meltwater & Google Alerts

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company was using Google Alerts and Meltwater to monitor media coverage, but I still had colleagues sending me articles we were mentioned it that those services neglected to find. I asked how he was monitoring these and he told me Mention. I immediately signed up and have been very happy ever since. Their crawlers find several more pickups and coverage that Meltwater and Google Alerts combined.

Pros: Very thorough, monitors several sites, not just editorail pubs. Also includes forums, small blogs, etc.

Cons: The free trial dashboard isn't as intuitive as I hoped it would be, but what can you expect when it's free so no real complaints.

Very decent and nice looking

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The interface and the experience are really well crafted. The notifications kick in fast and you have easily access to info.

Cons: EXPENSIVE . :( It's really expensive compared to some free tools out there + sometimes if you have a bad source that has a lot of mentions ( unrelevant ones ) you can find yourself out of credit quickly

Great tool to keep track of what's said about your brand

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Mention keeps you posted about everything going around your brand every time it's mentioned. Easy to set up and very helpful, especially if you want to share the said content

Cons: The automation isn't that perfect. Oftentimes we get mentions of our own content, so perhaps there's something to be worked on there.

What I liked or did not like about Mention

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It served as a very good tool for monitoring different community channels from facebook, twitter to reddit. One platform and you are sorted.

I don't know how but it could be possible to make it more meaningful and intelligent platform so that it separates junk from meaningful content.

Like for example we can put the posts that seem more meaningful in one folder and keep other posts that could be junk in a separate folder so that any mention user can pick the first folder on priority and leave the second folder on lesser priority

Did not deal with customer support even once so don't know much abt it

Found it very easy to use.

Huge Help for Social Media

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I review books on my blog and belong to several 'retweet' groups. So I get numerous emails notifying me of someone @mentioning me. Of course, I want to send them a thank you, or thumbs up. If I have 50 a day, I can go through each individual email...OR...I can find all the mention on, well, Mention! This app saves me a tremendous lot of time! And it's not just for Twitter; you can link up most all the big social media sites.

Pros: I appreciate the free plan option, which is what I use, as my presence is still relatively small. There are also upgrade options that allow for multiple users on one account and all sorts of goodies. When my reach grows bigger, I will definitely be upgrading.

Cons: I can't think of a thing, but have to use at least 20 characters. :p

Very nice and feature-rich social media monitoring.

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Mention for monitoring our brand on Twitter and other networks and also to handle support requests over various networks. We're a small nonprofit team that builds a platform for a 6k+ large userbase and we've really enjoyed working with Mention so far. The team was as nice as to hook us up with a free of charge plan, and we have found no major flaws so far.

Pros: One of my main points has to be the awesome statistics page, which pretty much offers anything I'd ever desire from a social media statistics POV. It also really helps to have a 'read' count for tweets that you have/haven't read yet.

Cons: There's some really weird naming issues going on. I log in on mention.com and get redirected to web.alert.io. But other than that, everything's fine.

Used Before, But Not Anymore

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We used to use Mention for our company, but not anymore. The reason? We jumped onboard a CMS that tracks our mentions for us. When we were using Mention, it was simple, though. Did what it was supposed to do.

Cons: Considering we started using Mention early on in our company, there wasn't a lot of activity on our account because, well, we hadn't even made any social media accounts yet. Obviously need to have an online presence for this tool to be effective.

Best in the business

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Every single thing including reporting is off the charts about Mention

Cons: Absolutely none

Overall: Mention covered a trade show for us and they covered everything we needed. The best feature about this product is the fact you can engage with people through the site. Five out of Five from us.

Recommendations to other buyers: Nope. Love what it does.

Mention is Excellent

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mention is a fantastic program if you are looking to monitor the chatter about your company (or yourself). I would highly recommend that you try it. We have been using it for a couple years. Excellent

Best Monitoring Platform

Jun 07, 2016
5/5
Overall
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mention has been incredible. For a company like ours we have limited resources and thus a very small social team. Mention really allows me and my team members to maximize our time on social.

Mention - Easiest Media Monitoring

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly!

Overall: Mention is the most cost-effective and user-friendly media monitor to use. You can be secure in the knowledge that you will not miss any post about your organisation or other organisations that you are monitoring. I highly recommend this program to anyone who needs media monitoring.

What's not to like, really

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: Cannot comment on customer service because I have never had to contact them. I guess that says enough about the product itself. Helps me keep an eye on my brand and how my links are growing. I write a blog and sometimes get huge traffic, it's great to see who's sharing what and what exposure your brand i getting. It's a great way to then be able to interact with the found sources, for example liking their post as your brand, retweeting them or giving them a heart. It helps viewers stay engaged when they know that you have noticed them. It's good.

Extensive data extraction from all sources

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customized Reporting features. Ability to include / exclude keywords. Sentiments analysis and influencers analysis

Cons: Not being able to cover regional languages like Hindi. Limited Ability to include ad hoc / additional sources for data extraction

Overall: Good cover of social media data

A Mention about Mention

Nov 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Ok so, I tried it. And I absolutely fell in love with the easy to understand and super information-packed dashboard.

With just a little background reading I was getting quality insights, not only about my pages and posts, but my competitors as well!

Do you even know what one can do with all that intel?? Talk about informed decisions!

By law, I would have to tell you if this was a paid review...

¡¿Guess what?!

IT IS NOT!

Seriously folks, if you have a website, get Mention! Tell 'em that TheDailyKickstand sent ya.

Excellent free app for monitoring your brand mentions

Nov 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using the free version of Mention for almost a year now, and I must say that it's convinved me that it's worth investing in. It usually catches 98% of the mentiones of our brand on the web and I use for media monitoring. It's very helpful in making me put together a list of media mentions and getting me to notice even the brand mentions on websites that I couldn't catch otherwise.

Pros: - Easy to use - daily emails - catches 98% of brand mentions

Cons: - nothing to mention (pun intended). :)

A good way to keep track of what's being said about your brand

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Being able to see posts about my business through blogs, websites and social networking sites in one place.

Cons: Needs to be used along with Google Alerts, it seems. Hard to find one tool that really catches everything.

Great Product

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Mention for last six months and it's awesome. The best part is the ease of use. With a nice and intuitive UI, you can get to know where your company is getting mentioned and also use this info for link building.

Perfect for PR Professionals!

Dec 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, small plan is inexpensive.

Cons: I would love a larger plan if price allowed.

Overall: This is a one-stop shop for tracking press through all categories. Essentially this is a job that used to take hours and is condensed into one or two emails. Genius.

Fast and Accurate

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mention is the most complete, fast and accurate mentions alert tool that I already tried. Its faster than google alerts and don't miss a single mention. It allows deep integration with other apps like google calendar and others using tools like Zapier. It has a great app for android too. Strong recommend it!

Pros: fast, accurate, It allows deep integration

Cons: It doesn't search for mentions in public linkedin and facebook posts (just in your company page).

Good tool

Mar 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
1 / 5
Value for Money

Comments: Mention gave me the opportunity to see who I should take note of and who I should reward, and it fulfilled what I needed it for. It also gave me info as to what my tweets were doing and what was a waste and what was useful.

Pros: Regular updates that show the most current inf.

Cons: During the month this app was free, i expect to pay for this service but the currents monthly cost are too high for my free site to use. Pity.

Mention is worth a mention!

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use!

Overall: The amount of information that Mention gleans from the interwebs for your company's benefit is incredible. A very capable tool to measure your brand's influence on the web.

Don't mention it if you don't want mention to find it

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: knowledge

Cons: none

Overall: It's an ongoing experience and so far it's been great. We have been able to hug our haters and praise our fans.

Recommendations to other buyers: it would be nice if the free trial lasted forever. JK

Fantastic piece of software that provides amazing brand insights.

Jan 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Mention service helps me stay on top of brand mentions across the entire net. A truly invaluable tool that saves tons of time and gives you the leverage needed to stay on top of brand mentions across the Internet. We're using it to promote our new SEO tool (https://www.serpworx.com/) and without using the Mention platform, it would be impossible to get the level of traction in the market where achieving because of the Mention platform. A+ 10/10

Pros: Fast and user friendly interface. Easy enough for anyone to use. It's very accurate and picks up on all mentions very quickly.

Cons: Absolutely none, the platform and accuracy is amazing.

Excellent service!

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great service, responded to my query straight away! I had a slight issue and I used their website to contact them and received a reply the same day which went beyond what I expected!

Mention Review

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great Tool. Much more powerful than Goole Alerts. Also love the fact that they give a free trial to test it out and that you can filter platforms that you don't want to get updates from out.

Pros: Much more powerful than Goole Alerts.

Handy tool for tracking social coverage

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has used Mention to track social mentions and features. This platform has helped us tremendously in capturing majority of conversations happening around our products and the industry that we're in. We're able to answer any customer facing questions without having to spend hours and hours surfing the web.

Pros: Mention is able to pull even the smallest conversation that's often hard to capture, all in one screen.

Cons: Wish there was a way Mention can pull more information from YouTube videos. No other platform that we've researched has yet been able to integrate this feature to their platform.

Great experience

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Easy to use and a high ROI, its very user friendly and practical. Great features and functionality. Mention helped us with a complex social media listening project.

Easy, simple, fun, effective. Overall, a great user experience.

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: There is a ton of bad software out there. Mention is the exception. They make media and social monitoring easy, effective, and painless. Their search results are top notch - more comprehensive than competitors for a better price tag. Plus, the UX is really nice, the mobile app is amazing, and the brand has a "fun" feeling. I get a kick out of clicking "monitor the interwebs" every time. Keep up the great work!

Great tool

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Mention for over 6 months now. I use it to monitor activity in my industry (engineering software) and intend to use it to monitor mentions of my upcoming software release. It has been easy to filter out sites that are not of interest (reseller, crack codes, etc) and I now primarily get great info on where my software is being discussed. It should be even more valuable once my software is released.

Pros: Lets me know everywhere my software and industry are being discussed. This allows me to respond directly and helps to build my brand.

Cons: None experienced to date. Really a great information tool.

It's a great app to try

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system works well. Easy to use UI.

Cons: Integration with Slack still takes a long time to load.

Overall: I've tried for many social listening applications. I have much bad experience about these till I found Mention. It's a great app with easy UI to use. The system is on 24/24. The small disadvantage is Slack integration, which takes a long time to load. I really enjoy using it.

A most have App

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The best way to track things on web. I'm a architectural photographer and I use it to track were my photos are being posted in the web. Great tracking tools, easy to use, great idea!

Pros: Easy, quick, objective, good free tools, very well conceived!

Cons: there is no licence for only one user, only 6. For me is to much and also the value. If it was cheaper I would buy!

when I stated my keyword was very scarce but lately I can't read all the mentions

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very accurate, it shows you where your keyword was mentioned, a link to the source and a percentage of success in content.

Cons: I don't know how to filter other features within the same keyword so I can limit the amount of mentions and filter them by relevance.

Overall: learnt about my topic world wide

awesome service and support

Aug 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I'm testing the service and the API we are so happy with the results and the support person James William Hughes is so awesome