--- title: "Mention Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mention Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more." source_url: "https://www.capterra.com/p/149705/Mention/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Mention Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mention ## What is Mention? Mention is a social listening solution that helps businesses track online conversations and manage social media presence. Monitoring various sources in real-time, it delivers insights and metrics for marketing decisions. The system allows users to create boolean-based alerts to track topics, brands, or industry leaders across social media and the web, with indicators, such as influence and sentiment providing a comprehensive view of online presence. Mention offers customizable reports and dashboards that combine data from multiple sources, with analytics, such as reach, volume and sentiment helping visualize trends for strategic decisions. ## What is Mention used for? [Social Listening Tools](https://www.capterra.com/social-listening-tools-software/)[Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/) Top alternative Featured Overall rating Based on 288 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $599 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mention?[Manage this product listing](https://www.g2.com/products/mention/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mention 4.7 (288) VS. [4.6 (300)](https://www.capterra.com/p/143730/Kontainer/reviews/) Starting Price $599 Flat Rate Starting Price $430 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (280) Ease Of Use 4.6 (5,199) Value For Money 4.5 (222) Value For Money 4.4 (3,643) Customer Service 4.7 (221) Customer Service 4.6 (3,672) ## Mention alternatives [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,225)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210721/Instagram/) [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,801)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) Highest Rated [Publer](https://www.capterra.com/p/177145/Publer/) [4.8 (980)](https://www.capterra.com/p/177145/Publer/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177145/Publer/) [View all alternatives](https://www.capterra.com/p/149705/Mention/alternatives/) ## FAQs about Mention Overview ### What problems does Mention solve? Mention solves the problem of manually searching scattered social, news, blog, forum, and web conversations for brand, competitor, campaign, or industry mentions. Alerts, filtering, sentiment tracking, reporting, and in-dashboard responses help PR teams, marketers, social media managers, agencies, and small teams catch issues early, measure coverage, and assign follow-up work. Answer based on 154 reviews Overview ### Which roles and teams benefit most from Mention? Mention is most used by marketing leaders, digital marketing managers, and communications teams that monitor brand mentions, track campaign conversations, and respond to relevant coverage. Founders, CEOs, owners, and presidents use it to follow company visibility and reputation, while consultants and writers research industry discussions and media opportunities. Answer based on 209 reviews Overview ### What company size and industries is Mention built for? Mention is designed for marketing, PR, brand, founder, and agency teams, with 82% of reviewers from small businesses and Marketing and Advertising as the top industry at 13%. It also serves Internet companies (10%) and Information Technology and Services organizations (9%), while midsize and enterprise users each represent 9%. Answer based on 288 reviews Features and Usability ### What are the key features of Mention? Mention includes core social listening and brand tracking for monitoring keywords, competitors, news, websites, and social media conversations. Reviewers most often discuss real-time alerts, configurable search filters, reporting and analytics, sentiment analysis, and a unified dashboard for responding to mentions and managing multiple social accounts. Answer based on 67 reviews Integrations ### Which third-party tools and platforms does Mention integrate with? Mention integrates with three third-party tools: Geckoboard, Slack, and Zapier. Geckoboard supports reporting dashboards, Slack delivers monitoring updates to team communication channels, and Zapier connects Mention with compatible apps through automated workflows and data-sharing processes. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Mention offer? Mention provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does Mention offer, and how do users rate the experience? Mention offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as helpful, kind, and quick to respond, including same-day replies. Some users report positive ongoing support contact, though one reviewer described an unsatisfactory experience when ending an agreement. Answer based on 23 reviews Features and Usability ### How well does Mention handle monitoring and reporting? Mention helps PR and marketing teams monitor brand coverage and turn alerts into usable reporting. It tracks web and social conversations, supports filtering, and helps teams respond to reputation issues or customer questions quickly. Many users value reliable coverage and campaign insight, though initial setup, irrelevant results, and report customization can require extra work. Answer based on 53 reviews Features and Usability ### Can Mention monitor news and online content? Mention monitors online news, blogs, social posts, and keyword conversations so teams can follow relevant content as it appears. Marketing agencies and content teams value alerts, source links, filters, and team notifications for finding opportunities and tracking trends. Some users still encounter irrelevant matches, occasional missed articles, and limited historical results before an alert begins. Answer based on 46 reviews ## Features AI summary Based on 9,439 Social Media Marketing reviews Capterra data shows that buyers of Social Media Marketing software rank the following features as their top priorities: - **Social Media Integration** (**51%** of reviewers rated this feature as critical) - **Social Promotion** (**43%**) - **Post Scheduling** (**44%**) Mention supports **Social Media Integration** and **Post Scheduling**, giving marketing teams a way to connect social channels and plan content in advance for more consistent publishing. However, it does not offer **Social Promotion**. Instead, it provides other features that reviewers also consider important, including **Multi-Account Management** (**40%**), **Automated Publishing** (**39%**), and **Social Media Monitoring** (**39%**), helping businesses manage multiple profiles, publish content more efficiently, and track brand activity across channels. Brand Tracking 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Monitor social media posts or web that mention a particular brand Keyword Filtering 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Monitor and collect information from social media based on specific keywords Sentiment Analysis 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Social Listening 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Performance Metrics 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Mention 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Brand Tracking: Monitor social media posts or web that mention a particular brand - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Competitor Monitoring: Track activity of your competitors - Content Library: Centralized repository to store content and assets - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Hashtag Tracking: Track the usage of certain hashtags - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Mentions Tracking: Track social media posts that reference a specific brand, business, name, etc. - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.5 (213) 4.5 Based on 213 reviews ## Pricing Value for money 4.5 (222) Free Trial [View pricing plan details](https://www.capterra.com/p/149705/Mention/pricing/) Basic $599.00 Flat Rate, It includes: - Real-time mention tracking across social platforms - Comprehensive web monitoring - Review monitoring - Advanced Boolean search capabilities - Historical data access - Competitor benchmarking and analysis - Influence scoring and audience insights - Team collaboration tools - Multi-user access controls - Alerts and notifications - Custom onboarding and training - Priority technical support Value for money 4.5 (222) 4.5 Based on 222 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Geckoboard](https://www.capterra.com/p/153066/Geckoboard/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (221) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (221) 4.7 Based on 221 reviews ## User reviews Overall rating 4.7 Based on 288 reviews Filter by rating 5(219) 4(55) 3(12) 2(2) 1(0) Mentioned topic Sorted by most recent Enes C. Growth Marketing Manager Information Technology and Services ### "Comprehensive and Advanced Social Monitoring Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 14, 2025 The customer support is good and very comprehensive. Since we want to adopt a medium/basic level monitoring tool, we decided to move forward with another one. If it is very important to listen to social and track branding, you can feel confident. It makes me feel it's a bit too much for the B2B companies if their first time to use that kind of tools. Pros They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs. You can collaborate with the team easily, and automated queries make a difference if you want to go deeper. Cons It's hard to manage the mentions at the first adoption stage. It's hard to set this tool up since it is a more advanced monitoring tool. Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) [Brand24](https://www.capterra.com/p/149054/Brand24/) Reasons for choosing Mention Because of its source and because it's a well-known one in the market. They helped me a lot while setting up and their customer support has unique approach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Julieta J. Brand Manager Information Technology and Services ### "Our Go-To Brand Social Listening Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 13, 2024 Pros It's important for us to never leave a conversation hanging, and Mention helps us achieve that. It is also a whole lot easier to follow customer reviews and comparison articles, securing another vital stream of feedback. Cons Based on our usage, we are happy with Mention overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron T. Director of Marketing Transportation/Trucking/Railroad ### "Excellent and Inexpensive Social Listening Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 8, 2024 Pros I started using Mention many years ago now and bring it with me to whatever new company I work for. I have found them to be an excellent social listening tool that has help me track and respond to numerous positive and negative comments/reactions online for the companies that I've worked for. I personally only use Mention for listening and have never dove deeply into any of the other features they offer. As for pricing - really they can't be beat. If you are looking for a low cost, quality listening tool, then Mention is going to be a perfect fit for you. Cons I really don't have anything negative to say about Mention - I can not comment on how good their other features/tools are, but the primary feature I purchased the software subscription for works great. I suppose I could complain that some channels are locked behind high tier paywalls, but I understand that is just how businesses are run/what they need to do to make revenue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CCO Entertainment ### "Hard to decide whether it's worth it" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 22, 2024 Pros They have the most robust presentation of all the different things/ways/ideas you would need to monitor on social media. Their dashboard looks like an airline cockpit--that level of complicated. Cons Way too much money for something we could pay an intern to do. Nickel and diming for every little thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Estelle E. Responsable de vente Apparel & Fashion ### "Le meilleur pour surveiller votre marque " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 29, 2023 Pros Ce logiciel est un bon produit de gestion des médias sociaux et facilement accessible aux clients. Je le recommande fortement. Cons Mention est une bonne solution que j’apprécie énormément mais juste que la version gratuite est limitée et ne permet d’en profiter correctement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hermann A. Support client International Trade and Development ### "Logiciel de renseignements " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2023 Pros Mention est très efficace en terme d'Arlette , grâce à ce logiciel on suit tout les renseignements même celui de ses concurrents. Cons C'est un logiciel très spécial, j'adore. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Akou Kafui A. Gestionnaire Commercial Real Estate ### "Logiciel de media social " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2023 Pros C’est le meilleur produit de média social et de marketing très intéressant et simple à utiliser pour toucher plus de clients. Je le recommande Cons C’est un top produit de marketing très professionnel. Je n’ ai pas eu un problème avec Mention Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Harshit G. Sr. Digital Marketing Manager Education Management ### "Tool for ORM and Social Listening" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 March 18, 2023 Pros Had used this tool for tracking the social listing of the company's brand name and to get reputation analysis of the brand and track every mention and do the reply accordingly to those mentions. Cons It just the tool which allows you to know your mentions but sometimes, it doesn't show much important mentions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CX Manager Internet ### "Not the best ratio of value for money " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 February 20, 2023 Mention is mostly useful as a PR watch and web listening tool, even if we can appreciate the fact that it's not only this. Product direction is obviously trying to take Mention to the next level with a broader usage of the social media management and analytics capacities, and while they are not there yet, it's still full of promise. Pros The scope of channels you can "listen to" is pretty impressive, sometimes even too much with a lot of noise and things you don't really care about. If the filtering options can be better to get rid more easily of this noise, the rest of the tool is pretty easy to use and straightforward, especially when it comes to the additional functionalities that are analytics or social media management. The influencers search tool is quite accurate and useful. Cons The free version is way too limited, only focused on web listening functions, whereas the paid version is quite expansive considering the multiple weaknesses of the different tools. Analytics are good but not that good, social media poster is okay but some other products do it better, and so on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Arheer G. Marketing Manager Internet ### "Best Social Listening Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 18, 2023 Mention.com is a great platform for businesses and individuals to monitor their brand's online presence and reputation. The tool itself is easy to use and provides a wide range of features. The ability to monitor multiple social media accounts, as well as other online sources, is great. Pros 1\. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available Cons 1\. Still lacks world-class reporting and UI2. Limited API integration options Switched from [Brand24](https://www.capterra.com/p/149054/Brand24/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149705/Mention/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MailerLite vs Mention](https://www.capterra.com/compare/136603-149705/MailerLite-vs-Mention) [Sprout Social vs Mention](https://www.capterra.com/compare/121447-149705/Sprout-Social-vs-Mention)