# Page 2 | Mention Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Mention the right Social Media Marketing solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149705/Mention/reviews --- Mention 4.7 (288) [View alternatives](https://www.capterra.com/p/149705/Mention/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Mention ## Showing most helpful reviews Showing 26-50 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Responsable de Marketing Online y Ecommerce Cosmetics Used the software for: 2+ years ### "Una muy buena herramienta para monitorear tu reputación online" November 15, 2022 5.0 Pros Lo utilizamos en alguna de las empresas del grupo que queremos monitorizar mas profundamente nuestra reputación online. Tiene diferentes planes y nos permite medir la reputación no solo a nivel de noticias blogs etc, sino tambien en función del plan la reputación que tengas en redes sociales. Una herramienta necesaria cuando ya tienes una empresa con un reputación a nivel online. Despues de nuestra experiencia ¡ Muy recomendable! Cons Quizas lo que menos me guste es que existe mucha diferencia entre los diferentes planes, ya que una cosa son las monitorizaciones y niveles de alerta y número de menciones y otra las fuentes de donde toma esas meciones, ya que por ejemplo en los planes más basicos no están incluidas todas las redes sociales, no obstante es muy recomendable Review Source julien V. Content Manager Public Relations and Communications Used the software for: 6-12 months ### "Le must pour les community managers ! " February 12, 2023 4.0 J'aime pour la simplicité et la possibilité de gérer mes différents comptes au même endroit. Pros On a tout au même endroit. En un seul clic ! C'est précieux. Cons Quelques bugs, je dois souvent vider le cache et redémarrer ! Review Source VR Verified Reviewer Marketing Communications Manager Public Relations and Communications Used the software for: 1-2 years ### "A much better replacement for Google Alerts!" December 29, 2020 4.0 Mention is a very efficient tool for PR pros who are in charge of brand reputation and issues management. It is very useful in catching online mentions that can be an issue starter. And being able to see it early on can help avoid turning these issues into a full-blown crisis. Pros For quite a long time, I’ve been relying on Google alerts to help me scan the internet for any mentions of my brand. Subscribing to Mention has been one of my company’s best decisions as it gives you more comprehensive results in scouring the internet with brand mentions that can either be good or detrimental to your brand. It has a great and easy to use dashboard. It also has an advanced notification system that delivers quality alerts straight to your inbox. I also like that it can also scan Twitter for brand mentions, leading to a more prominent media article that I always miss in Google alerts. Cons It can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential. Review Source VR Verified Reviewer Ad Operations Manager Internet Used the software for: 2+ years ### "Good tool for tracking activities and brand mentions through the network" March 2, 2021 4.0 We decided to bought Mention for marketing and support purposes, for tracking our brand, some keywords and competitors' mentions through the network and social media. Pros Easy and convenient interface with the possibility to track and review multiple alerts you are interested in. One alert monitoring is available for free. I like that all the interesting for me keyword mentions from the whole Internet, including social pages and forums, are collected and stored in one place. There is also a possibility to respond right from the dashboard without switching to other sites. Cons I noted that sometimes mentions especially on different forums can be missed by this tool. It would be also great to track some alert history (e.g. last year), for now mentions are collecting from the day you started to use this software. Review Source David P. Developer | Evangelist Computer Software Used the software for: 2+ years ### "Great to monitor your brand" October 19, 2019 5.0 Pros I like a lot the fact you can easily monitor everything about your brand on social medias, web sites, ... And also easily filter out what you don't want (the noise). For example, I'm not interested in the job offers related to my software. Excluding a website or a given term from the alerts is super easy and efficient. Cons Nothing really. The website and its mobile version are easy to use. The email I'm getting every day is perfect. Review Source VR Verified Reviewer Digital Marketing Specialist Information Technology and Services Used the software for: 6-12 months ### "A must have for your PR efforts" February 4, 2019 5.0 It's a really good bit of software. I just wish they'd introduce an 'unlimited mention' pricing tier, and make it affordable. Pros It's a social listening tool, so it monitors mentions of your brand, your competitors and even your market on social media. It tells you who's talking about your areas of interest, and what they're saying. This makes it easy to start a conversation with potential leads or influencers. But the feature I like most is the ranking of influencers for a social term - this helps you target your PR to the most important influencers. Cons It can be expensive, and the price is difficult to justify if you're a small business. Review Source Rebecca B. Account Manager Internet Used the software for: 1-2 years ### "Great, easy-to-use brand monitor" February 15, 2019 5.0 Pros I love being able to see where our business is being mentioned! It's saved me a couple times to be able to respond to posts on Reddit and is a crucial part of our link building strategy now too. Its easy to navigate and filter through all of the sources and keywords you want to monitor. Cons It's a pretty straight forward tool! There's nothing I don't like. I use the basic subscription which has limited features, but I know I can upgrade for more. Review Source Umang S. Chief Operating Officer Used the software for: 1-2 years ### "Most easiest way to track your brand keywords" June 26, 2018 5.0 Pros When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments. Cons I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software. Review Source Ben C. Director of Client Facing Experience & Analytics Financial Services Used the software for: 6-12 months ### "Great Product, Great Price!" December 3, 2015 5.0 HomeBridge Financial Services, Inc. is a financial company that wanted a better way to monitor our brand mentions across the web. With Mention, we found an easy to use product that would allow us to monitor our brand across the entire web (not just social sites that limit many other popular products). We're now able to identify and react all types of posts; significantly improving our engagement success. This also helps improve our customer service, by allowing us to quickly respond and alleviate customers that may need assistance. I highly recommend this product to anyone looking to get a hold of their brand reputation. I'll be looking for this review post in my mention feed too :) Pros thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems, Cons doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content Review Source Mike X. Marketing and Advertising Used the software for: I used a free trial ### "If you can get it in the budget, it's a no brainer" October 5, 2015 5.0 I only used the trial so I don't have a long history with the service. I've been a marketing professional for over 10 years and understand the value of time, knowledge and keeping up with discussions going on about your product and the people associated. I'm impressed with how easy it is to set up and get back to work... you can tweak settings as you start getting results to really hone in on what you're after. There's no point rambling on about Mention, it simply does what you expect it to do in an intuitive way. Pros Quick to set up, easy to adjust, friendly and responsive support staff... fast learning curve! Cons You get pretty flooded with results in the beginning which can be overwhelming and turn some people off that the service has just thrown a wide catch net over the internet and giving you everything! BUT it's only as good as what you put in... it's up to YOU to get the most out of it, put in the right search terms, the right filters and it's amazing how accurate it can be. The con here is that it might be a good idea in the onboarding phase to ensure people understand this (maybe I missed it). Review Source Response from Mention October 7, 2015 Thanks a lot for testing Mention and leaving this great review. I appreciate how accurately you describe the challenge of setting up the search correctly with our filters to avoid being flooded with irrelevant results. It's great that you pointed it out, we will work on emphasis this during the on-boarding phase, as you mentioned. VR Verified Reviewer Public Information Officer Government Relations Used the software for: 2+ years ### "Great online/media monitoring tool for your organization" November 30, 2018 5.0 Working for a local government, I like being able to monitor was residents and visitors are saying on social media about us. It's a very handy tool at no cost if you choose the right keywords and stay with the free plan. Pros Mention is an asset to individuals. organizations, companies, governments, etc. that want to keep track of what's being said online about them. I also like having a PC program/app that allows you to view the information. Cons There are limits on the number of items/keywords that you can track without upgrading to a paid plan, but the free plan is still quite good. Review Source Derek A. Marketing and Advertising Used the software for: 1-2 years ### "One of my favorite apps!" December 23, 2015 5.0 Mention is exactly what I had been searching for. See, google alerts are only so good and they mostly show you articles that make it into the news. But as any good marketer knows, there are many conversations taking place across the web and social media. To use it, you just setup an alert similar to google alerts and then the results are populated with fresh posts/articles/comments/threads about your alert keywords. It will also send you an email with these alerts so you can stay up to date with recent posts. I find it helpful because I have a few different companies and this way I can stay on top of conversations that are happening without spending hours out of my day searching for conversations to join. Pros Ease of use. Saves time. Quick setup. Always works. Has filters to remove garbage sites. They improve the software often. Cons Would like more alerts for less money. Review Source VR Verified Reviewer Community Leader Computer Software Used the software for: 2+ years ### "The easiest tool to monitor media" January 18, 2019 4.0 Pros When I started my work 3,5 years ago I tested a lot of media monitoring tools and Mention keep being the best so far. The first thing - it's clear and easy. The second - it lets me reply on Twitter mentions without leaving the app - it saves time. The third - I can see in the right side of the app what's inside the mention so I can see if it worth my attention without leaving the app. Cons I don't have any cons in mind. Maybe the fact, that during these 3,5 years I've been using it the app missed some articles that turned out to be quite important. Review Source VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "Excellent way of tracking when your company is mentioned on social media" October 11, 2019 5.0 From a business owner's point of view, Mention was the ideal set and forget solution. We set it up, then I knew exactly how customers felt about our company. Pros \- Very easy to set up - Once set, we were able to link to slack and get a report of what was happening on social media every day (regarding our brand) - a go-to tool for our company Cons None. We really enjoy using Mention and would recommend to any online business owner! We didn't have any issues with it so far. Review Source Arijit R. Director Computer Software Used the software for: 2+ years ### "Excellent" October 18, 2019 5.0 Pros It's usability is excellent. It is easy and I love the interface. Cons None as of now. I find the software good and usable. Review Source NM Nicole M. Managing Partner Government Relations Used the software for: 2+ years ### "Fantastic Media Monitoring service" August 5, 2016 5.0 I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it. Pros Ease of use, quick set up and accurate results. In built-sentiment analysis is useful. It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries. Cons Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data. Review Source VR Verified Reviewer Vice President Health, Wellness and Fitness Used the software for: 1-2 years ### "Cool tool" October 15, 2019 5.0 Pros I really like the push notifications and ability to "train" it to properly find info that's relevant. I'v found out articles of mine were published via Mention, before the publisher informed me! Cons Nothing, I have no complaints, honest! :-) Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Best tool for social media listening " February 20, 2019 5.0 mention has definitely help me to learn about my consumer that what exactly they are talking about Pros Being a sales person my major part of job includes searching new leads and also also keeping myself updated . Mention help me to keep track of mention of our company also some keywords . Its super easy to use and you can also mark sources as spam . Cons cost can be an issue if you want to have many features Review Source Ksenia B. HR manager Used the software for: 1-2 years ### "Awesome Way to Find Out Where You're Mentioned" March 11, 2018 4.0 Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name) Pros We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox. Cons The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you. If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis. Review Source Mike M. CEO Computer Software Used the software for: Less than 6 months ### "Amazing Media Monitoring With Mention" May 14, 2019 5.0 Any keyword, brand, or name can be monitored easily. The speed and ease of keywords to both track and to block is time saving removing irrelevant spam that can flood you with other apps. Mention is essential to managing and tracking your community. It's the best product of it's kind on the market. Pros Accurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet. Very easy to use dashboard for both personal and business use. Cons There should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future. Review Source Response from Mention May 15, 2019 Thanks a lot for your review, we really appreciate your support! VR Verified Reviewer Inbound Marketer and Content Developer Hospitality Used the software for: Less than 6 months ### "Helpful Tool, Not As Easy As Other Options " November 21, 2018 3.0 Overall, Mention was a helpful tool to better understand how listening would work for us, however, it did not end up being the tool for us once we required additional mentions. If you are a smaller business with less mentions occurring online as you start out, I recommend using the free version of this tool to better understand how listening can work for you and if you like the tool, they have packages you can buy as your business grows. Pros Mention makes it easy to find out what people are saying about you. We tried the free version when researching possible listening tools and found it helpful. If you are a smaller business, this would be a great way to start the listening process without investing in expensive software or spending unnecessary time Googling and searching yourself. Regular reports also make it easy to stay up to date on your mentions without having to continually login and check manually. Cons We did quickly use up our available mentions and ended up going with a different software that, for us, was easier to use, cleaner looking and a better value (in part because we combined it with our analytics package). Review Source EY Enes Y. Information Technology Information Technology and Services Used the software for: 6-12 months ### "Mention Review" June 10, 2022 5.0 Pros I am pleased that content management is comprehensive and convenient. This is my favorite feature. Cons It could have been more comprehensive and the interface more professional. Review Source Lee S. Instructor Research Used the software for: 1-2 years ### "Mention Does What No Other App Can " August 31, 2015 5.0 If you really want to cover your bases, use Mention to monitor your clients, your competitors, and important keywords. There is no other app that tracks the web more completely. The reporting and stats are great. We export the PDFs to show to clients, and also give clients the spreadsheets that Mention generates, if they want deeper data. Highly recommended. Pros Ease of use. Complete coverage. Cons PDF reporting should allow me to put my logo on the report. Review Source Response from Mention October 7, 2015 Thanks a lot for your review. I am glad to hear you like our stats and find the tool easy to use. We currently don't have white-paper versions of our product to have you include your logo on it, but we will discuss it with our team. FP Frédéric P. Head of Digital Publishing Used the software for: 2+ years ### "Mention allows me to monitor my brand and competition easily." November 24, 2017 5.0 I can monitor any word, brand or name I want, giving me a headstart upon dealing with certain subjects. Pros What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes. Cons The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers. Review Source Arshard A. Chief Accountant Accounting Used the software for: 6-12 months ### "Get to know your social presence" March 28, 2019 5.0 For a growing business like us it's social media appearance is very important. Further, we also got to have a watch out for our competitors. We need to save time from switching from windows to apps, mention is the solution to all these. Pros Mention is the best app when you are concerned about the social appearance of your business. You can get to see how often your brand is spoken of, and the relevant activities of your social media handle. It is very easy to use and affordable. You can also have a watch on your competitors through mention. Cons I cannot get any past information in mention. It took me a while to figure it out, you can see data only from when you signed up. There is no major drawback that concerns me. 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