Best For

Startups, agencies, web/app vendors.

Product Details

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

Contact Details

Helpy

http://helpy.io/

Founded in 2016

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Helpy Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Helpy Reviews

Overall
0/5
Ease of Use
0/5
Customer Service
0/5

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Dominic H.
Student
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 30, 2018

“Fancy help-desk software with useful features”

ProsThe hosted version is cheaper than other software. You can change the general design easily by setting one of the pre-installed designs. Working on support-tickets is very simple with this software, too.
ConsThere could be more settings, e.g. osTicket has a ton of settings and Helpy round about 70. Customizing the software isn't easy, too. I had to set a custom logo, which wasn't quite easy.
Reviewer Source 
Source: Capterra
May 30, 2018