Best For
Startups, agencies, web/app vendors.
Product Details
A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.
Contact Details
Helpy
http://helpy.io/
Founded in 2016
Located in United States
Starting Price
- Not provided by vendor
Free Trial
- Yes
Platform
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Helpy Features
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Popular Comparisons
Helpy Reviews
Overall
0/5
Ease of Use
0/5
Customer Service
0/5
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Rating
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Reviewer's Role
Length of Use
Frequency of Use
Dominic H.
Student
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source
Source: Capterra
May 30, 2018
“Fancy help-desk software with useful features”
Pros: The hosted version is cheaper than other software. You can change the general design easily by setting one of the pre-installed designs. Working on support-tickets is very simple with this software, too.
Cons: There could be more settings, e.g. osTicket has a ton of settings and Helpy round about 70. Customizing the software isn't easy, too. I had to set a custom logo, which wasn't quite easy.
Reviewer Source
Source: Capterra
May 30, 2018
