Helpy

Helpy

4 / 5 1 review

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Who Uses This Software?

Startups, agencies, web/app vendors.

Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
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Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Not Offered

Vendor Details

  • Helpy
  • helpy.io/
  • Founded 2016
  • United States

About Helpy

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.

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Helpy Features

Help Desk Features  
View full list of Help Desk Software
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Helpy Reviews Recently Reviewed!

Review This Product!

Fancy help-desk software with useful features

May 30, 2018
Dominic H.
Student
Used the software for: Less than 6 months
Reviewer Source 
Source: Capterra
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The hosted version is cheaper than other software. You can change the general design easily by setting one of the pre-installed designs. Working on support-tickets is very simple with this software, too.

Cons: There could be more settings, e.g. osTicket has a ton of settings and Helpy round about 70. Customizing the software isn't easy, too. I had to set a custom logo, which wasn't quite easy.