Who Uses This Software?
Startups, agencies, web/app vendors.
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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Free VersionYes
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Free TrialYes
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DeploymentCloud, SaaS, Web
Installed - Mac
Installed - Windows
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TrainingDocumentation
Webinars
Live Online
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SupportNot Offered
Vendor Details
- Helpy
- helpy.io/
- Founded 2016
- United States
About Helpy
Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.
Helpy Features
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket/Issue Tracking
Fancy help-desk software with useful features
May 30, 2018
Dominic H.
Student
Used the software for: Less than 6 months
Reviewer Source
Source: Capterra
Ease of Use
Features & Functionality
Customer Support
Value for Money
Pros: The hosted version is cheaper than other software. You can change the general design easily by setting one of the pre-installed designs. Working on support-tickets is very simple with this software, too.
Cons: There could be more settings, e.g. osTicket has a ton of settings and Helpy round about 70. Customizing the software isn't easy, too. I had to set a custom logo, which wasn't quite easy.