# Helpy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpy Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/149741/Helpy/reviews --- # Helpy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helpy ## What is Helpy? A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. ## What is Helpy used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://helpy.io/&name=Helpy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpy 0.0 VS. [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $99 Per User, One Time Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,605) Value For Money 0.0 (0) Value For Money 4.2 (2,660) Customer Service 0.0 (0) Customer Service 4.3 (2,768) ## Helpy alternatives [4.5 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Helpy Overview ### What company size and specific industries is Helpy built for? Helpy is designed for startups, agencies, and web and app vendors. It fits smaller companies and service providers that need customer support tools tailored to digital products and online services. Features and Usability ### What are the key features of Helpy? Helpy offers ticket management, automated routing, alerts and escalation, and workflow configuration for support operations. It also includes a self-service portal, knowledge base management, macros and templated responses, and multi-channel communication through email management, real-time chat, and call center management. Reporting/analytics and SLA management support oversight. Getting Started and Support ### What training and onboarding options does Helpy offer? Helpy provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training with presenters, while documentation offers written reference material for self-paced review and step-by-step guidance as needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Customizable Branding Add customized logos and colors to align with company branding Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Macros/Templated Responses Templated responses for responding quickly to recurring support requests Helpy 12 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Add customized logos and colors to align with company branding Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $99.00 Per User,One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.