eTEL Technologies

InCharge Unified Call Management

5 / 5 1 review

Who Uses This Software?

Designed with small to medium businesses in mind yet scale able to large, multi site systems, serving all sectors including government, financial, healthcare, education, and general business.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • eTEL Technologies
  • www.eteltech.com
  • Founded 2001
  • Canada

About InCharge Unified Call Management

InCharge Unified Call Management is a powerful web based reporting solution that can generate detailed or summary reports on your PBX and mobile devices. With over 20 years of experience and 100's of installations, our InCharge CDR and Wireless reporting applications are your answer. With its long list of features we have you covered. Easy to use web interface, Virtual server support, Customizable Reports, Multiple PBX support, (i.e. Avaya, Cisco, Mitel), Avaya DBA compatible


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InCharge Unified Call Management Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log

InCharge Unified Call Management Reviews

Easy to use, great replacement for our existing system

Mar 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service was great migrating us from our existing system, from the installation to training. Easy to use web interface and scheduling, simplifies reporting. Great price point as well.