# InCharge Unified Call Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InCharge Unified Call Management Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/alternatives --- # InCharge Unified Call Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) InCharge Unified Call Management ## What is InCharge Unified Call Management? InCharge Unified Call Management is a powerful web based Call Accounting reporting solution that can generate detailed or summary reports on your PBX and mobile devices. With over 20 years of experience and 1000's of installations, our InCharge CDR and Wireless reporting applications are your answer. With its long list of features we have you covered. Easy to use web interface, Virtual server support, Customizable Reports, Multiple PBX support, (i.e. AVAYA, Cisco, Mitel), Avaya DBA compatible ## What is InCharge Unified Call Management used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$500 Per Feature, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InCharge Unified Call Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eteltech.com&name=InCharge Unified Call Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InCharge Unified Call Management 4.3 (3) VS. [### Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) [3.5 (2)](https://www.capterra.com/p/19710/Telephone-Management-Software/#reviews) Starting Price CA$500 Per Feature, One Time Starting Price $600 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 3.5 (2) Value For Money 4.5 (2) Value For Money 3.0 (2) Customer Service 5.0 (3) Customer Service 3.5 (2) ## InCharge Unified Call Management alternatives Highest Rated [OfficeWatch Call Reporting](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) [4.8 (4)](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/#reviews) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) [Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/) [4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178197/Call-Accounting-Software/) [Shadow CMS](https://www.capterra.com/p/34512/Shadow-CMS/) [2.0 (1)](https://www.capterra.com/p/34512/Shadow-CMS/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/34512/Shadow-CMS/) [NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/) [4.3 (9)](https://www.capterra.com/p/68860/NET-Phacs/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/68860/NET-Phacs/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes InCharge Unified Call Management 14 features Track and document all activities across devices, networks, and other systems Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Identify the number and contact information of a caller before answering the phone Alter the layout and content of reports Import and export data to and from software applications Track and monitor incoming call statistics Track and monitor outgoing call statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage calls that were missed or not attended Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic CA$500.00 Per Feature,One Time Value for money 4.5 (2) 4.5 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Anna Maria D. Senior Tech Support Analyst Education Management ### "Etel~InCharge Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2022 We have had incharge for years and I am starting to use it even more then before. Once you really use it, you see how easy it is to use and helps with day to day work. Pros It is easy to use once you get the hang of it. Great application to keep all billing and inventory. It can be customized to how you want to see your reports etc. Cons I know that incharge must have some more options and customizable features. Just not sure what it can fully do. I think the template of the software could be more updated. I would like to see it pull reports in the way you want to see it. I understand things have to be customized, but options could be laid out better so the customer is more aware if it is a free customize or a paid one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tara P. Systems Integration Specialist Education Management ### "InCharge Unified Call Management Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 30, 2022 Pros We use the reporting function to run call detail reports quite frequently for our user base. This can consist of single or multiple user reports. The reports could be laid out a bit better for a clearer picture but all in all they do the job. Cons Maintenance and integration was not as easy as we would have liked. Would prefer if this portion was a bit more seamless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kelvin D. ### "Easy to use, great replacement for our existing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 8, 2016 Customer service was great migrating us from our existing system, from the installation to training. Easy to use web interface and scheduling, simplifies reporting. Great price point as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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